Sony KV-21CE10K: Troubleshooting

KV-21CE10K GB Text.fm Page 17 Wednesday, March 16, 2005 2:28 PM

Troubleshooting

Here are some simple solutions to problems which may affect the picture and sound.

Problem Solution

No picture (screen is dark), and no sound. • Check the aerial connection.

• Plug the TV in and press the button on the front of

the TV.

• If the standby indicator is on press the button

on the remote control.

• Press the button on the front of the TV to switch off

the TV for about 5 seconds, then switch it on again.

Poor or no picture (screen is dark), but good

• Using the menu system, select the “Picture

sound.

Adjustment” menu and select “Reset” to return to the

factory settings (see page 9).

No picture or menu information from equipment

• Check that the optional equipment is on, and press

connected to the Scart socket.

repeatedly on the remote control until the correct

input symbol is displayed on screen (see page 15).

Good picture, no sound. • Press the + button on the remote control.

GB

• Check the Headphones are not connected.

Good picture, distorted sound. • Using the menu system, enter the “Manual

Programme Preset” option in the “Channel Set Up”

menu and select the appropriate TV system in the

“System” menu until the correct sound is heard (see

page 12).

No colour on colour programmes. • Using the menu system, select the “Picture

Adjustment” menu and select “Reset” to return to the

factory settings (see page 9).

Distorted picture when changing programmes or

• Turn off any equipment connected to the Scart

selecting Teletext.

connectors on the rear of the TV.

Wrong characters appear when viewing teletext. • Using the menu system, enter the “Language/

Country” option in the “Set Up” menu and select the

country in which you are operating the TV set. For

Cyrillic languages, we recommend to select Russia in

the case that your own country does not appear in the

list (see page 13).

Picture slanted. • Using the menu system, select the “Picture Rotation”

option in the “Set Up” menu to correct the picture slant

(see page 13).

Noisy picture when viewing a TV channel. • Using the menu system, select the “Manual

Programme Preset” menu and adjust Fine Tuning

(AFT) to obtain better picture reception (see page

13).

• Using the menu system, select the “Intelligent

Picture” option in the “Picture” menu and select “On”

to reduce the noise in the picture (see page 9).

Remote control does not function. • Replace the batteries.

The standby indicator on the TV flashes red. • Contact your nearest Sony service centre.

In case of problems, have your TV serviced by qualified personnel. Never open the casing yourself.

Additional Information 17

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