Sony KV-21CL5K: Troubleshooting

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01GBKV21CL5K.fm Page 19 Monday, October 6, 2003 3:11 PM

Troubleshooting

Here are some simple solutions to the problems which may affect the picture and sound.

Problem Solution

No picture (screen is dark) and no

•Check the aerial connection.

sound.

•Plug the TV in and press the ! button on the front of

TV.

•If the standby indicator 1 is on, press &/1 button on

the remote control.

•Press the ! button on the front of the TV to switch off

the TV for about 5 seconds, then switch it on again.

Poor or no picture (screen is dark),

•Using the menu system, select the “Picture

but good sound.

Adjustment” menu and select “Reset” to return to the

factory settings (see page 9).

No picture or no menu information

•Check that the optional equipment is on and press

from equipment connected to the

repeatedly on the remote control until the correct

Scart connector.

input symbol is displayed on the screen (see page 17).

Good picture, no sound. •Press the + button on the remote control.

•Check that headphones are not connected.

Good picture, distorted sound. •Using the menu system, enter the “Manual

Programme Preset” option in “Channel Set Up”

menu and select the appropriate TV system in the

GB

“System” menu until the correct sound is heard

(see page 14).

No colour on colour programmes. • Using the menu system, select the “Picture

Adjustment” menu and select “Reset” to return to

factory settings (see page 9).

Distorted picture when changing

•Turn off any equipment connected to the Scart

programmes or selecting teletext.

connector on the rear of the TV.

Wrong characters appear when

•Using the menu system, enter the “Language/

viewing teletext.

Country” option in the “Set Up” menu and select the

country in which you operate the TV set. For Cyrillic

languages, we recommend to select Russia in the case

that your own country does not appear in the list (see

page 15).

Picture slanted. •Using the menu system, select the “Picture Rotation”

option in the “Set Up” menu to correct the picture

slant (see page 15).

Noisy picture when viewing a TV

•Using the menu system, select the “Manual

channel.

Programme Preset” menu and adjust Fine Tuning

(AFT) to obtain better picture reception (see page 14).

•Using the menu system, select the “Intelligent

Picture” option in the “Picture” menu and select

“On” to reduce the noise in the picture (see page 9).

Remote control does not function. •Replace the batteries.

The standby indicator 1 on the TV

•Contact your nearest Sony service centre.

flashes red.

In case of problems, have your TV serviced by qualified personnel. Never open the casing

yourself.

Additional Information

19

KV-21CL5K_Grp U21

4-098-284-12(1)