Sony KV-AZ21: x Troubleshooting

x Troubleshooting

If you find any problem while viewing your TV, you can either use the “Factory

Settings” function or check the Troubleshooting guide below. If the problem

persists, contact your Sony dealer.

“Factory Settings” function

Press the WEGA GATE button. Choose “Settings” and go to “Setup” (

) menu.

From “Setup” menu, select “Factory Settings”. Then select “Yes” and press .

Your TV will go blank for a few seconds, then the “Initial Setup” menu will

appear. Your TV will be set to factory settings, but certain problems may be

solved.

Symptom Solutions

Snowy picture,

• Check the antenna cable and connection on the TV, VCR and at the wall

noisy sound

(see page 8).

• Check the antenna setup. Contact a Sony dealer for advice.

• Display the “Channel Setup” menu and select “Manual Program” to preset

the channel again (see page 17).

• Display the “Channel Setup” menu and set the “Signal Booster” to “Auto”

from “Manual Program” (see page 17).

• Try using an external booster.

Distorted picture,

• Turn off or disconnect the external booster if it is in use.

noisy sound

• Display the “Channel Setup” menu and set the “Signal Booster” to “Off”

from “Manual Program” (see page 17).

Good picture,

• Display the “Channel Setup” menu and select the appropriate

noisy sound

“TV System” from “Manual Program” (see page 17).

No picture,

• Check the power cord, antenna and VCR connections (see page 8).

no sound

• Press ?/1 (power) to turn on the TV (see page 10).

• Press ! (main power) on the TV to turn off the TV for about five seconds,

then turn it on again (see page 7).

Good picture,

• Press 2 + to increase the volume level (see page 10).

no sound

• Press

to cancel the muting (see page 10).

Dotted lines or

• Do not use a hair dryer or other equipment near the TV.

stripes

• Check the antenna setup. Contact a Sony dealer for advice.

Double images

• Use a highly directional antenna.

or “ghosts”

• Use the fine tuning (“Fine”) function (see page 17).

• Check the antenna setup. Contact a Sony dealer for advice.

• Turn off or disconnect the external booster if it is in use.

No color

•

Display the “Picture” menu and select “Custom” from “Picture Mode”, then

adjust the “Color” level from “Picture Adjustment” (see

page 14

).

• Display the “Setup” menu and check the “Color System” setting

(usually set this to “Auto”) (see page 18).

• Check the antenna setup. Contact a Sony dealer for advice.

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Symptom Solutions

Picture slant

• Keep external speakers or other electrical equipment away from the TV.

• Display the “Setup” menu and adjust “Picture Rotation” so that the

picture position is optimal (see page 18).

Abnormal color

• Keep external speakers or other equipment away from the TV. Do not

patches

move the TV while the TV is turned on. Press ! (main power) on the TV

to turn off the TV for about 15 minutes, then turn it on again to

demagnetize the TV.

Teletext display

• Check the antenna cable and connection on the TV, VCR and at the wall

is incomplete

(see page 8).

(snowy picture

• Check the antenna setup. Contact a Sony dealer for advice.

or double images).

• Display the “Channel Setup” menu and set the “Signal Booster” to “Auto”

from “Manual Program” (see page 17).

• Try using an external booster.

• Use the fine tuning (“Fine”) function (see page 17).

TV cannot receive

• Check the antenna cable and connection on the TV, VCR and at the wall

stereo broadcast

(see page 8).

sound

or

• Check the antenna setup. Contact a Sony dealer for advice.

stereo broadcast

sound switches on

and off or is

distorted.

TV cannot receive

• Connect a separate FM antenna and the TV channel source through an

FM radio station.

antenna selector (switch) to your TV (see page 8).

The 1 (standby)

• Count the number of times the 1 (standby) indicator flashes.

indicator on your

Press ! (main power) to turn off your TV. Contact your nearest Sony

TV flashes red

service center.

several times after

every three

seconds.

The TV screen

• The “Signal Booster” is functioning to detect a weak signal. This does not

sometimes goes

indicate a malfunction.

blank for

slightly longer

than usual

during channel

change.

TV cabinet creaks.

• Changes in room temperature sometimes make the TV cabinet expand or

contract, causing a noise. This does not indicate a malfunction.

A small “boom”

• The TV’s demagnetizing function is working. This does not indicate a

sound is heard

malfunction.

when the TV is

turned on.

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