Sony KDL-40X2000: Troubleshooting

Troubleshooting

Check whether the 1 (standby) indicator is flashing in red.

When it is flashing

The self-diagnosis function is activated.

1 Count how many 1 (standby) indicator flashes between each two second break.

For example, the indicator flashes three times, then there is a two second break, followed by another three flashes, etc.

2 Press 1 on the TV (right side) to switch it off, disconnect the mains lead, and inform your dealer or

Sony service centre of how the indicator flashes (number of flashes).

When it is not flashing

1 Check the items in the tables below.

2 If the problem still persists, have your TV serviced by qualified service personnel.

Picture

Problem Cause/Remedy

No picture (screen is dark) and

• Check the aerial connection.

no sound

• Connect the TV to the mains, and press 1 on the TV (right side).

• If the 1 (standby) indicator lights up in red, press TV "/1.

No picture or no menu

• Check that the optional equipment is on and press / repeatedly until

information from equipment

the correct input symbol is displayed on the screen.

connected to the scart

• Check the connection between the optional equipment and the TV.

connector

Double images or ghosting

• Check aerial/cable connections.

• Check the aerial location and direction.

Only snow and noise appear

• Check if the aerial is broken or bent.

on the screen

• Check if the aerial has reached the end of its serviceable life (three to five

years in normal use, one to two years at the seaside).

Distorted picture (dotted lines

• Keep the TV away from electrical noise sources such as cars, motorcycles,

or stripes)

hair-dryers or optical equipment.

• When installing optional equipment, leave some space between the optional

equipment and the TV.

• Make sure that the aerial is connected using the supplied coaxial cable.

• Keep the aerial cable away from other connecting cables.

Picture noise when viewing a

• Select “Manual Programme Preset” in the “Analogue Set-up” menu and

TV channel

adjust “AFT” (Automatic Fine Tuning) to obtain better picture reception

(page 36).

Some tiny black points and/or

• The picture of a display unit is composed of pixels. Tiny black points and/or

bright points appear on the

bright points (pixels) on the screen do not indicate a malfunction.

screen

No colour on programmes

• Select “Reset” in the “Picture” menu to return to the factory settings

(page 24).

No colour or irregular colour

• Check the connection of the Y, PB/CB, PR/CR sockets 4 or 7.

when viewing a signal from the

• Make sure that the Y, P

B/CB, PR/CR sockets 4 or 7 are firmly seated in

Y, P B/CB, PR/CR sockets 4

their respective sockets.

or 7

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Sound

Problem Cause/Remedy

No sound, but good picture

• Press 2 +/– or % (Mute).

• Check that “Speaker” is set to “On” in the “Set-up” menu (page 32).

Noisy sound

• See “Picture noise” causes/remedies on page 48.

Channels

Problem Cause/Remedy

The desired channel cannot be

• Switch between digital and analogue mode and select the desired digital/

selected

analogue channel.

Some channels are blank

• Scrambled/Subscription only channel. Subscribe to the Pay Per View

service.

• Channel is used only for data (no picture or sound).

• Contact the broadcaster for transmission details.

Digital channels are not

• Contact a local installer to find out if digital transmissions are provided in

displayed

your area.

• Upgrade to a higher gain aerial.

General

Problem Cause/Remedy

The TV turns off automatically

• Check if the “Sleep Timer” is activated, or confirm the “Duration” setting of

(the TV enters standby mode)

“On Timer” (page 31).

• If no signal is received and no operation is performed in the TV mode for

10 minutes, the TV automatically switches to standby mode.

Additional Information

The TV turns on automatically

• Check if the “On Timer” is activated (page 31).

Some input sources cannot be

• Select “AV Preset” in the “AV Set-up” menu and cancel “Skip” of the input

selected

source (page 33).

The remote does not function

• Check that the remote is set correctly for the equipment you are using.

• Check whether the equipment you want to use corresponds to the function

button being pressed (page 14).

• If the remote does not operate the equipment even when the remote has been

set correctly to the equipment, enter the necessary code as explained in

“Programming the remote” (page 44).

• Replace the batteries.

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