Sony STR-DE335: Troubleshooting

Additional Information

Radio stations cannot be tuned in.

Troubleshooting

/ Check that the aerials are connected securely.

Adjust the aerials and connect an outdoor

If you experience any of the following difficulties while

aerial if necessary.

using the receiver, use this troubleshooting guide to

/ The signal strength of the stations is too weak

help you remedy the problem. Should any problem

(when you tune in with automatic tuning).

persist, consult your nearest Sony dealer.

Use direct tuning.

/ No stations have been preset or the preset

stations have been cleared (when you tune in

There’s no sound or only a very low-level sound is heard.

with scanning preset stations). Preset the

/ Check that the speakers and components are

stations (see page 14).

connected securely.

/ Make sure you select the correct component

No sound or only a very low-level sound is heard from

on the receiver.

the rear speakers.

/ Make sure you set the SPEAKERS selector

/ Select the appropriate centre mode (see page

correctly (see page 9).

19).

/ Press MUTING or MUTING on the remote if

/ Adjust the speaker volume appropriately (see

the MUTING indicator turns on.

page 20).

/ The protective device on the receiver has been

/ Make sure you turn on the sound field

activated because of a short circuit

surround mode function.

(“PROTECT” flashes). Turn off the receiver,

No sound is heard from the centre speaker.

eliminate the short-circuit problem and turn

/ Select the appropriate centre mode (see page

on the power again.

19).

The left and right sounds are unbalanced or reversed.

/ Adjust the speaker volume appropriately (see

/ Check that the speakers and components are

page 20).

connected correctly and securely.

Surround effect cannot be obtained.

/ Adjust the BALANCE control.

/ Make sure you turn on the sound field

Severe hum or noise is heard.

function.

/ Check that the speakers and components are

/ Make sure that the front speakers are

connected securely.

connected to the SPEAKERS A terminal.

/ Check that the connecting cords are away

/ Make sure that SPEAKERS A and B buttons

from a transformer or motor, and at least

are depressed when two sets of front speakers

3 meters (10 feet) away from a TV set or

are used.

fluorescent light.

No picture or an unclear picture is seen on the TV screen.

/ Place your TV away from the audio

/ Select the approriate function on the receiver.

components.

/ Place your TV away from the audio

/ Make sure you connect a ground wire to the

components.

aerial ground terminal.

Recording cannot be made.

/ The plugs and jacks are dirty. Wipe them

/ Check that the components are connected

with a cloth slightly moistened with alcohol.

correctly.

RDS isn’t working.

/ You cannot record audio from a program

/ Make sure you're tuning an FM station.

source connected to the 5.1 CH/DVD jacks.

/ Select a stronger FM station.

The remote does not function.

The appropriate display or information does not appear.

/ Point the remote at the remote sensor g on

/ Contact the radio station and find out

the receiver.

whether or not they actually provide the

/ Remove the obstacles in the path of the

service in question. If so, the service may be

remote and the receiver.

temporarily out of service.

/ Replace both batteries in the remote with new

The station, or programme source, was interrupted by

ones if they are weak.

another station / the tuner automatically starts searching

/ Make sure you select the correct function on

stations.

the remote.

/ The EON function is working. Turn off EON

when you don't want the current programme

interrupted.

The station name does not appear in the display.

/ Press DISPLAY until the station name

GB

appears.

22