Sony DAV-SC6: Troubleshooting

Even though you set the aspect ratio in “TV

TYPE” of “SCREEN SETUP,” the picture does

Additional Information

not fill the screen.

• The aspect ratio on the disc is fixed.

Troubleshooting

Sound

If you experience any of the following

There is no sound.

difficulties while using the system, use this

• The speaker cord is not connected securely.

troubleshooting guide to help remedy the

• Press MUTING on the remote if “MUTING ON”

problem before requesting repairs. Should any

is displayed in the front panel display.

problem persist, consult your nearest Sony

• The system is in pause mode or in Slow-motion

dealer.

Play mode. Press H to return to normal play

mode.

Power

• Fast forward or fast reverse is performed. Press

The power is not turned on.

H to return to normal play mode.

• Check that the mains lead is connected securely.

• Check the speaker settings (pages 21, 65).

If the STANDBY indicator flashes.

The left and right sounds are unbalanced or

reversed.

Immediately unplug the power cord and check the

following items.

• Check that the speakers and components are

Additional Information

connected correctly and securely.

• Are the + and – speaker cords short-circuited?

• Adjust the balance parameter in the BALANCE

• Are you using only the specified speakers?

menu (page 67).

• Is anything blocking the ventilation holes on the

top of the system?

There is no sound from the subwoofer.

After checking the above items and fixing any

• Check the speaker connections and settings (pages

problems, connect the power cord again and turn on

21, 65).

the system. If the indicator still flashes, or if the

• Set the sound field to “AUTO FORMAT DIRECT

cause of the problem cannot be found even after

AUTO” (page 43).

checking all the above items, consult your nearest

Severe hum or noise is heard.

Sony dealer.

• Check that the speakers and components are

Picture

connected securely.

• Check that the connecting cords are away from a

There is no picture.

transformer or motor, and at least

• The SCART (EURO AV) cord is not connected

3 metres away from your TV set or a fluorescent

securely.

light.

• The SCART (EURO AV) cord is damaged.

• Move your TV away from the audio components.

• The system is not connected to the correct

• The plugs and jacks are dirty. Wipe them with a

t EURO AV INPUT jack (page 18).

cloth slightly moistened with alcohol.

• The video input on the TV is not set so that you

• Clean the disc.

can view pictures from the system.

The sound loses stereo effect when you play a

• Check the output method on your system

VIDEO CD, a CD, or an MP3.

(page 64).

• Set “AUDIO” to “STEREO” in the Control Menu

Picture noise appears.

display (page 41).

• The disc is dirty or flawed.

• Make sure the system is connected appropriately.

• If the picture output from your system goes

through your VCR to get to your TV, the copy-

protection signal applied to some DVD programs

could affect picture quality.

continued

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The surround effect is difficult to hear when

The remote does not function.

you are playing a Dolby Digital, DTS, or MPEG

• There are obstacles between the remote and the

audio sound track.

system.

• Make sure the sound field function is on

• The distance between the remote and the system is

(page 43).

too far.

• Check the speaker connections and settings (pages

• The remote is not pointed at the remote sensor on

21, 65).

the system.

• Depending on the DVD, the output signal may not

• The batteries in the remote are weak.

be the entire 5.1 channel. It may be monaural or

The disc does not play.

stereo even if the sound track is recorded in Dolby

• There is no disc inserted.

Digital or MPEG audio format.

• The disc is upside down.

The sound comes from the centre speaker

Insert the disc with the playback side facing down

only.

on the disc tray.

• Depending on the disc, the sound may come from

• The disc is skewed in the system.

the centre speaker only.

• The system cannot play CD-ROMs, etc. (page 7).

No sound is heard from the centre speaker.

• The region code on the DVD does not match the

• Check the speaker connections and settings.

system.

• Make sure the sound field function is on

• Moisture has condensed inside the system.

(page 43).

Remove the disc and leave the system turned on

for about half an hour (page 2).

No sound or only a very low-level sound is

heard from the surround speakers.

The MP3 audio track cannot be played.

• Check the speaker connections and settings.

• The DATA CD is not recorded in an MP3 format

• Make sure the sound field function is on

that conforms to ISO9660 Level 1/ Level 2 or

(page 43).

Joliet.

• Select a sound field containing the word “C. ST.

• The MP3 audio track does not have the extension

EX” (page 44).

“.MP3.”

• Depending on the source, the effect of the

• The data is not formatted in MP3 even though it

surround speakers may be less noticeable.

has the extension “.MP3.”

• The system can only play MP3 (MPEG1 Audio

Operation

Layer3) audio.

• Remove the disc and select “CUSTOM SETUP”

Radio stations cannot be tuned in.

from the setup items. Then select “DATA CD

• Check that the aerials are connected securely.

PRIORITY” and set to “MP3” again.

Adjust the aerials or connect an external aerial if

• Directory level is more than 8.

necessary.

• The signal strength of the stations is too weak

The title of the MP3 audio album or track is not

(when tuning in with automatic tuning). Use direct

correctly displayed.

tuning.

• The system can only display alphabetical letters

• No stations have been preset or the preset stations

and numbers. Other characters are displayed as

have been cleared (when tuning by scanning

“”.

preset stations). Preset the stations (page 56).

• Press DISPLAY so that the frequency appears in

the display.

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The JPEG image file cannot be played.

You cannot perform some functions such as

• The DATA CD is not recorded in an MP3 format

Stop, Search, Slow-motion Play, Repeat Play,

that conforms to ISO9660 Level 1/ Level 2 or

Shuffle Play, or Program Play.

Joliet.

• Depending on the disc, you may not be able to

• The MP3 audio track does not have the extension

perform some of the operations above. See the

“.MP3.”

operating manual that came with the disc.

• The data is not formatted in MP3 even though it

Messages do not appear on the screen in the

has the extension “.MP3.”

language you want.

• The system can only play MP3 (MPEG1 Audio

• In the Setup Display, select the desired language

Layer3) audio.

for the on-screen display in “OSD” under

• Remove the disc and select “CUSTOM SETUP”

“LANGUAGE SETUP” (page 62).

from the setup items. Then select “DATA CD

The language for the sound track cannot be

PRIORITY” and set to “MP3” again.

changed.

• Directory level is more than 8.

• Multilingual tracks are not recorded on the DVD

• You cannot play the Progressive JPEG files.

being played.

The title of the JPEG album or file is not

• The DVD prohibits changing the language for the

correctly displayed.

sound track.

• The system can only display alphabetical letters

The subtitle language cannot be changed.

and numbers. Other characters are displayed as

• Multilingual subtitles are not recorded on the

Additional Information

“”.

DVD being played.

The display for entering the password does

• The DVD prohibits changing the subtitles.

not appear for Super Audio CD, even though

The subtitle cannot be turned off.

Custom Parental Control is set.

• The DVD prohibits turning off subtitles.

• Custom Parental Control is set for different layers

of a Super Audio CD.

The angles cannot be changed.

• Multi-angles are not recorded on the DVD being

A disc does not start playing from the

played. (47 page)

beginning.

• The DVD prohibits changing the angles.

• Program Play, Shuffle Play, or Repeat Play has

been selected (pages 30, 31, 32).

A disc cannot be ejected and “LOCKED”

Press CLEAR to cancel these functions before

appears in the front panel display.

playing a disc.

• Contact your Sony dealer or local authorized Sony

• Resume Play has been selected.

service facility.

During stop, press x on the system or the remote

“C-32” appears in the front panel display.

and then start playback (page 24).

• Turn the power off and then on again by pressing

• The title, DVD or PBC menu automatically

[/1 on the system.

appears on the TV screen.

The system does not work normally.

The system starts playing the disc

• If the system’s operation becomes effected, press

automatically.

[/1 on the system to turn off the power, then turn

• The DVD features an auto playback function.

on the power again.

Playback stops automatically.

• Some discs may contain an auto pause signal.

While playing such a disc, the system stops

playback at the auto pause signal.

The system turns off during DVD playback.

• If approximately one hour passes with DVD

playback paused or with the DVD top menu or a

DVD menu displayed during DVD playback, the

system automatically turns off.

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