Sony KV-SR29: x Troubleshooting

x Troubleshooting

If you find any problem while viewing your TV, you can either use the Reset

function or check the Troubleshooting guide below. If the problem persists,

contact your Sony dealer.

Reset function

Press the RESET button on your remote control.

Your TV will go blank for a few seconds,

then the “Initial Setup” menu will appear.

Pressing RESET will set your TV to the factory

setting, but certain problems may be solved.

Troubleshooting guide

Symptom

Possible cause

Solutions

Page

Snowy picture

• The connection is loose

• Check the antenna cable and connection

30

or the cable is

on the TV, VCR and at the wall.

damaged.

• The antenna setup is

• Check the antenna setup.

–

inappropriate.

Contact a Sony dealer for advice.

Noisy sound

• Channel presetting is

• Display the “Channel Setup” menu and

27

inappropriate or

select “Manual Program” to preset the

incomplete.

channel again.

• Signal transmission is

• Display the “Channel Setup” menu and

27

low.

set the “Signal Booster” to “Auto” from

“Manual Program”.

• Try using an external booster.

–

Distorted picture

• Broadcast signals are

• Turn off or disconnect the external booster

–

too strong.

if it is in use.

• Display the “Channel Setup” menu and

27

set the “Signal Booster” to “Off” from

“Manual Program”.

Noisy sound

Good picture

• The TV system setting

• Display the “Channel Setup” menu and

27

is inappropriate.

select the appropriate “TV System” from

“Manual Program”.

• PIP sound is selected

• Press

or .

13

when PIP is displayed.

Noisy sound

Additional Information

33

0

PROG

OPTION RESET

RESET

TV

continue

continued

Possible causeSymptom Solutions Page

No picture

• The power cord,

• Check the power cord, antenna and VCR

30

antenna or VCR is not

connections.

connected.

• The TV is not turned

• Press

?/1

(power).

10

on.

• Press ! (main power) on the TV to turn

9

No sound

off the TV for about five seconds, then

turn it on again.

No sound or

• The “Party Mode

• Display the “Setup” menu and set the

28

inappropriate

Setup” is functioning.

“Audio Input Fix” to “Off” from “Party

sound

Mode Setup”.

Good picture

• The volume level is too

• Press 2 + to increase the volume level.

10

low.

• The sound is muted.

• Press

to cancel the muting.

10

• PIP sound is selected

• Press

or .

13

when PIP is displayed.

No sound

Dotted lines or

• There is local

• Do not use a hair dryer or other

–

stripes

interference from cars,

equipment near the TV.

neon signs, hair dryers,

• Check the antenna setup. Contact a Sony

–

power generators, etc.

dealer for advice.

Double images or

• Broadcast signals are

• Use a highly directional antenna.

–

“ghosts”

reflected by nearby

mountains or

• Use the fine tuning (“Fine”) function.

27

buildings.

• The antenna setup is

• Check the antenna setup. Contact a Sony

–

inappropriate.

dealer for advice.

–

•

Use of an external

• Turn off or disconnect the external booster

booster is inappropriate.

if it is in use.

No color

• The color level setting

•

Display the “Picture” menu and select

22

is too low.

“Personal” of “Mode”, then adjust the

“Color” level in “Picture Adjustment”.

• The color system

• Display the “Setup” menu and check the

29

setting is

“Color System” setting (usually set this to

inappropriate.

“Auto”).

• The antenna setup is

• Check the antenna setup. Contact a Sony

–

inappropriate.

dealer for advice.

34 Additional Information

Possible causeSymptom

Solutions

Page

Picture slant

• The magnetic

• Keep external speakers or other electrical

–

disturbance from

equipment away from the TV.

external speakers or

• Display the “Picture Position” under

28

other equipment, or

“Setup” menu, then adjust “Picture

the direction of the

Good m

orning!

Rotation” and “Picture V-Position” so that

earth’s magnetic field

the picture is aligned to the TV screen.

may affect the TV.

Abnormal color

• The magnetic

• Keep external speakers or other

–

patches

disturbance from

equipment away from the TV. Do not

external speakers or

move the TV while the TV is turned on.

other equipment, or the

Press ! (main power) on the TV to turn

direction of the earth’s

off the TV for about 15 minutes, then turn

magnetic field may

it on again to demagnetize the TV.

affect the TV.

TV cannot receive

• The connection is

• Check the antenna cable and connection

30

stereo broadcast

loose or the cable is

on the TV, VCR and at the wall.

sound.

damaged.

or

• The antenna setup is

• Check the antenna setup. Contact a Sony

–

inappropriate.

dealer for advice.

Stereo broadcast

sound switches

on and off or is

distorted.

“100” appears at

• The channel carries no

16

the top of the

Teletext broadcast.

screen and there

—

is no Teletext

display.

Teletext display is

•

Connection is loose or

• Check the antenna cable and connection

30

incomplete

the cable is damaged.

on the TV, VCR, and at the wall.

(snowy picture or

double images).

• The antenna setup is

• Check the antenna setup. Contact a Sony

–

inappropriate.

dealer for advice.

• Signal transmission

• Display the “Channel Setup” menu and

27

is too low.

set the “Signal Booster” to “Auto” from

“Manual Program”.

–

• Try using an external booster.

• Use the fine tuning (“Fine”) function.

27

continue

Additional Information

35

continued

Possible causeSymptom

Solutions

Page

• Count the number of times the 1

The 1 (standby)

• Your TV’s self-

–

indicator on

diagnosis function

(standby) indicator flashes. Press !

(main power) to turn off your TV.

your TV flashes

indicates the possible

red several

problems.

Contact your nearest Sony service center.

times after

every three

seconds.

The TV screen

• The “Signal Booster” is

sometimes goes

functioning to detect a

—

–

blank for

weak signal. This does

slightly longer

not indicate a

than usual

malfunction.

during channel

change.

TV cabinet

•

Changes in room

—

–

creaks.

temperature sometimes

make the TV cabinet

expand or contract,

causing a noise. This

does not indicate a

malfunction.

A small “boom”

• The TV’s demagnetizing

—

–

sound is heard

function is working.

when the TV is

This does not indicate a

turned on.

malfunction.

36 Additional Information