Sony XAV-A1: Troubleshooting

Troubleshooting

The following checklist will help you remedy

Picture

problems you may encounter with your unit.

Before going through the checklist below,

There is no picture/picture noise

check the connection and operating

appears.

procedures.

•A connection has not been made correctly.

•Check the connection to the connected

equipment, and set the input selector of the

General

equipment to the source corresponding to

this unit.

No power is being supplied to the

•The disc is dirty, flawed, or deteriorated.

unit.

•The unit is installed at an angle of more than

•The power connection has not been made

30°.

correctly.

•The unit is not installed in a sturdy part of

, Check the connection. If everything is in

the car.

order, check the fuse.

•The parking cord (light green) is not

•The car does not have an ACC position.

connected to the parking brake switch cord,

, Press (SOURCE) on the main unit

or the parking brake is not applied.

repeatedly.

•If the unit is turned off and the display

Picture does not fit in the screen.

disappears, it cannot be operated with the

The aspect ratio is fixed on the DVD.

remote commander.

, Turn on the unit.

The picture does not appear in the

rear monitor.

Stored stations and correct time

•The source/mode which is not connected is

are erased.

selected. If there is no input, no image will be

The fuse has blown.

displayed in the rear monitor.

•The image of the back camera is displayed in

Makes noise when the position of

the front monitor. When the front monitor

the ignition key is switched.

displays the image of the back camera, no

image is output into the rear monitor.

The leads are not matched correctly with the

car’s accessory power connector.

The display disappears from/does

not appear in the display window.

• The dimmer is set to “Dimmer On” (page

34).

• The display disappears if you press and hold

(OFF).

, Press (SOURCE) on the main unit

repeatedly.

• The connectors are dirty (page 48).

The display does not respond to

your touch correctly.

• Touch one part of a screen at a time. If two or

more parts are touched simultaneously, the

display does not operate correctly.

• Adjust the touch point of the display (page

36).

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Sound

Operation

There is no sound/sound skips/

The remote does not function.

sound cracks.

•There are obstacles between the remote and

•A connection has not been made correctly.

the unit, or the remote receptor.

•Check the connection to the connected

•The distance between the card remote

equipment, and set the input selector of the

commander and the unit is too far.

equipment to the source corresponding to

•The card remote commander is not pointed

this unit.

at the remote sensor, or the receptor on the

•The disc is dirty, flawed, or deteriorated.

unit properly.

•The unit is installed at an angle of more than

•The batteries in the card remote commander

30°.

are weak.

•The unit is not installed in a sturdy part of

the car.

The operation buttons do not

•The unit is in fast-forward or fast-reverse

function.

mode.

Press the Reset button (page 9).

•The settings for the outputs are not made

correctly.

The menu items cannot be

•Adjust DVD output level (page 35).

selected.

•The volume is too low.

The menu item of the function that is not

•The position of the fader control (FAD) is not

available is shown in grey.

set for a 2-speaker system.

•Att is set. Press ATT to release the Att setting

or press VOL +/–.

The disc will not eject.

Press and hold Z (eject) for two seconds.

Sound is noisy.

Keep cords and cables away from each other.

No beep sound.

•The beep sound is cancelled (page 35).

•The built-in amplifier is not used.

The contents of the memory have

been erased.

•The Reset button has been pressed.

, Store again into the memory.

•The power connecting lead or battery has

been disconnected.

•The power connecting lead is not connected

properly.

The display items do not scroll.

•For discs with so many characters, those may

not scroll.

•“A.Scroll” is set to off.

, Set “A.Scroll On” (page 22).

The disc cannot be loaded.

•Another disc is already loaded.

•The ignition key switch of the car is set to the

OFF position.

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Troubleshooting

The unit does not start playing.

You cannot perform certain

•The disc is inserted upside down.

functions.

, Insert the disc with the playback surface

Depending on the disc, you may not be able to

down.

perform operations such as Stop, Search, Slow-

•The disc inserted is not applicable.

motion play, or Repeat play. For details, see the

•The DVD inserted is not applicable due to

operating manual supplied with the disc.

the region code.

•Moisture has condensed inside the unit.

The language for the sound track

•The inserted DVD-R, DVD-RW, DVD+R,

cannot be changed.

DVD+RW, CD-R, or CD-RW is not finalized.

•Use the DVD menu instead of the direct

selection (page 27).

You cannot select a source.

•Multilingual tracks are not recorded on the

Zone x Zone is activated.

DVD being played.

, Deactivate Zone x Zone.

•The DVD prohibits the changing of the

language for the sound track.

MP3 files cannot be played.

•Recording was not performed according to

The subtitle language cannot be

the ISO 9660 level 1 or level 2 format, or the

changed or turned off.

Joliet or Romeo in the expansion format.

•Use the DVD menu instead of the direct

•The MP3 file does not have the extension

selection (page 27).

“.mp3”.

•Multilingual subtitles are not recorded on the

•Files are not stored in MP3 format.

DVD being played.

•The unit cannot play files stored in MP3PRO

•The DVD prohibits the changing of the

format.

subtitles.

•The unit cannot play files stored in a format

other than the MPEG1 Audio Layer 3.

The angles cannot be changed.

MP3 files take longer to play back

•Use the DVD menu instead of the direct

selection (page 27).

than others.

•Multi-angles are not recorded on the DVD

The following discs take a longer time to start

being played.

playback.

•The DVD prohibits changing of the angles.

–a disc recorded with a complicated tree

structure.

–a disc recorded in Multi Session.

–a disc to which data can be added.

The JPEG files cannot be played.

•JPEG files do not have the extension “.jpg”.

•Files are not stored in JPEG format.

•The disc contains both MP3 and JPEG files.

The title of the MP3 audio album

or track is not correctly displayed.

The player can only display numbers and

alphabet. Other characters are displayed as

“ *”.

The disc does not start playing

from the beginning.

Resume play has taken effect (page 25).

Playback stops automatically.

While playing discs with an auto pause signal,

the unit stops playback at the auto pause

signal.

52

Radio reception

Messages

The stations cannot be received.

Error displays/Messages

The sound is hampered by noises.

The following indications appear when a

•Connect a power aerial control lead (blue) or

malfunction occurs on the unit.

accessory power supply lead (red) to the

power supply lead of a car’s aerial booster

On the monitor

(only when your car has built-in FM/AM

DISC Error

aerial in the rear/side glass).

•The disc is dirty or inserted upside down.

•Check the connection of the car aerial.

Clean or insert the disc correctly.

•The auto aerial will not go up.

•The disc cannot play because of some

Check the connection of the power aerial

problem.

control lead.

Insert another disc.

•Check the frequency.

Can not play

Preset tuning is not possible.

•The DVD is prohibited for playback due to

•Store the correct frequency in the memory.

the different region code.

•The broadcast signal is too weak.

•The disc is not compatible with this unit.

Automatic tuning is not possible.

On the display window

•The local seek mode is set to “Local”.

ERR-1

, Set “Local” to “DX” (page 43).

•The disc is dirty or inserted upside down.

•The broadcast signal is too weak.

Clean or insert the disc correctly.

, Perform manual tuning.

•The disc cannot play because of some

problem.

During FM reception, the “ST”

Insert another disc.

indication flashes.

•Tune in the frequency accurately.

ERR-2

•The broadcast signal is too weak.

•The DVD is prohibited for playback due to

, Set “Stereo/MONO” to “MONO” (page

the different region code.

43).

•The disc is not compatible with this unit.

An FM programme broadcast in

stereo is heard in monaural.

The unit is in monaural reception mode.

, Set “Stereo/MONO” to “Stereo” (page

43).

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