Sony KV-HW212: x Troubleshooting

x Troubleshooting: Sony KV-HW212

x Troubleshooting

If you find any problem while viewing your TV, please check the following

guide. If any problem persists, contact your Sony dealer.

Troubleshooting guide

Symptom

Possible cause

Solutions

Page

Snowy picture

The connection is loose

Check the antenna cable and connection

25

or the cable is

on the TV, VCR and at the wall.

damaged.

The antenna setup is

Check the antenna setup.

inappropriate.

Contact a Sony dealer for advice.

Channel presetting is

Display the “Channel Setup” menu and

Noisy sound

23

inappropriate or

select “Manual Program” to preset the

incomplete.

channel again.

Signal transmission is

Display the “Channel Setup” menu and

23

low.

set the “Signal Booster” to “Auto” from

“Manual Program”.

Try using an external booster.

Distorted picture

Broadcast signals are

Turn off or disconnect the external booster

too strong.

if it is in use.

Display the “Channel Setup” menu and

23

set the “Signal Booster” to “Off” from

Noisy sound

“Manual Program”.

Good picture

The TV system setting

Display the “Channel Setup” menu and

23

is inappropriate.

select the appropriate “TV System” from

“Manual Program”.

Noisy sound

No picture

The power cord,

Check the power cord, antenna and VCR

25

antenna or VCR is not

connections.

connected.

The TV is not turned

Press

?/1

(power).

10

on.

Press ! (main power) on the TV to turn

9

No sound

off the TV for about five seconds, then

turn it on again.

continue

Additional Information

27

01GB08ADV-Rus.p65 20/9/04, 3:29 PM27

continued

Possible causeSymptom Solutions Page

Good picture

The volume level is too

Press 2 + to increase the volume level.

10

low.

The sound is muted.

Press

to cancel the muting.

10

No sound

No sound or

The “Portable Audio

Display the “Setup” menu and set the

24

inappropriate

Mode” is functioning.

“Portable Audio Mode” to “Off”.

sound

Dotted lines or

There is local

Do not use a hair dryer or other

stripes

interference from cars,

equipment near the TV.

neon signs, hair dryers,

Check the antenna setup. Contact a Sony

power generators, etc.

dealer for advice.

Double images or

Broadcast signals are

Use a highly directional antenna.

“ghosts”

reflected by nearby

mountains or

Use the fine tuning (“Fine”) function.

23

buildings.

The antenna setup is

Check the antenna setup. Contact a Sony

inappropriate.

dealer for advice.

Use of an external

Turn off or disconnect the external booster

booster is

if it is in use.

inappropriate.

No color

The color level setting

Display the “Picture” menu and select

18

is too low.

“Personal” of “Mode”, then adjust the

“Color” level in “Picture Adjustment”.

The color system

Display the “Setup” menu and check the

24

setting is

“Color System” setting (usually set this to

inappropriate.

“Auto”).

The antenna setup is

Check the antenna setup. Contact a Sony

inappropriate.

dealer for advice.

Picture slant

The magnetic

Keep external speakers or other electrical

disturbance from

equipment away from the TV.

external speakers or

other equipment, or

Display the “Setup” menu and adjust

24

the direction of the

“Picture Rotation” so that the picture

Good morning!

earth’s magnetic field

position is optimal.

may affect the TV.

28 Additional Information

01GB08ADV-Rus.p65 20/9/04, 3:29 PM28

Possible causeSymptom

Solutions

Page

Abnormal color

The magnetic

Keep external speakers or other

patches

disturbance from

equipment away from the TV. Do not

external speakers or

move the TV while the TV is turned on.

other equipment, or the

Press ! (main power) on the TV to turn

direction of the earth’s

off the TV for about 15 minutes, then turn

magnetic field may

it on again to demagnetize the TV.

affect the TV.

TV cannot receive

The connection is loose

Check the antenna cable and connection

25

stereo broadcast

or the cable is damaged.

on the TV, VCR and at the wall.

sound.

The antenna setup is

Check the antenna setup. Contact a Sony

or

inappropriate.

dealer for advice.

Stereo broadcast

sound switches

on and off or is

distorted

.

“100

appears at

The channel carries no

14

the top of the

Teletext broadcast.

screen and there is

no Teletext display.

Teletext display is

Connection is loose or

Check the antenna cable and

25

incomplete (snowy

the cable is damaged.

connectionon the TV, VCR, and at the

picture or double

wall.

images).

The antenna setup is

Check the antenna setup. Contact a Sony

inappropriate.

dealer for advice.

Signal transmission

Display the “Channel Setup” menu and

23

is too low.

set the “Signal Booster” to “Auto” from

“Manual Program”.

Try using an external booster.

Use the fine tuning (“Fine”) function.

23

The 1

(standby)

Your TV’s self-

Count the number of times the 1

indicator on

diagnosis function

(standby) indicator flashes. Press !

your TV flashes

indicates the possible

(main power) to turn off your TV.

red several

problems.

Contact your nearest Sony service center.

times after

every three

seconds.

The TV screen

The “Signal Booster”

sometimes goes

is functioning to

blank for

detect a weak signal.

slightly longer

This does not

than usual

indicate a

during channel

malfunction.

change.

continue

Additional Information

29

01GB08ADV-Rus.p65 20/9/04, 3:29 PM29

continued

Possible causeSymptom

Solutions

Page

TV cabinet

Changes in room

creaks.

temperature sometimes

make the TV cabinet

expand or contract,

causing a noise. This

does not indicate a

malfunction.

A small “boom”

The TV’s demagnetizing

sound is heard

function is working.

when the TV is

This does not indicate a

turned on.

malfunction.

30 Additional Information

01GB08ADV-Rus.p65 20/9/04, 3:29 PM30