Sony KV-HW212: x Troubleshooting
x Troubleshooting: Sony KV-HW212
x Troubleshooting
If you find any problem while viewing your TV, please check the following
guide. If any problem persists, contact your Sony dealer.
Troubleshooting guide
Symptom
Possible cause
Solutions
Page
Snowy picture
• The connection is loose
• Check the antenna cable and connection
25
or the cable is
on the TV, VCR and at the wall.
damaged.
• The antenna setup is
• Check the antenna setup.
–
inappropriate.
Contact a Sony dealer for advice.
• Channel presetting is
• Display the “Channel Setup” menu and
Noisy sound
23
inappropriate or
select “Manual Program” to preset the
incomplete.
channel again.
• Signal transmission is
• Display the “Channel Setup” menu and
23
low.
set the “Signal Booster” to “Auto” from
“Manual Program”.
–
• Try using an external booster.
Distorted picture
–
• Broadcast signals are
• Turn off or disconnect the external booster
too strong.
if it is in use.
• Display the “Channel Setup” menu and
23
set the “Signal Booster” to “Off” from
Noisy sound
“Manual Program”.
Good picture
• The TV system setting
• Display the “Channel Setup” menu and
23
is inappropriate.
select the appropriate “TV System” from
“Manual Program”.
Noisy sound
No picture
• The power cord,
• Check the power cord, antenna and VCR
25
antenna or VCR is not
connections.
connected.
• The TV is not turned
• Press
?/1
(power).
10
on.
• Press ! (main power) on the TV to turn
9
No sound
off the TV for about five seconds, then
turn it on again.
continue
Additional Information
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continued
Possible causeSymptom Solutions Page
Good picture
• The volume level is too
• Press 2 + to increase the volume level.
10
low.
• The sound is muted.
• Press
to cancel the muting.
10
No sound
No sound or
• The “Portable Audio
• Display the “Setup” menu and set the
24
inappropriate
Mode” is functioning.
“Portable Audio Mode” to “Off”.
sound
–
Dotted lines or
• There is local
• Do not use a hair dryer or other
stripes
interference from cars,
equipment near the TV.
neon signs, hair dryers,
• Check the antenna setup. Contact a Sony
–
power generators, etc.
dealer for advice.
Double images or
• Broadcast signals are
• Use a highly directional antenna.
–
“ghosts”
reflected by nearby
mountains or
• Use the fine tuning (“Fine”) function.
23
buildings.
–
• The antenna setup is
• Check the antenna setup. Contact a Sony
inappropriate.
dealer for advice.
–
• Use of an external
• Turn off or disconnect the external booster
booster is
if it is in use.
inappropriate.
No color
• The color level setting
•
Display the “Picture” menu and select
18
is too low.
“Personal” of “Mode”, then adjust the
“Color” level in “Picture Adjustment”.
• The color system
• Display the “Setup” menu and check the
24
setting is
“Color System” setting (usually set this to
inappropriate.
“Auto”).
• The antenna setup is
–
• Check the antenna setup. Contact a Sony
inappropriate.
dealer for advice.
Picture slant
• The magnetic
–
• Keep external speakers or other electrical
disturbance from
equipment away from the TV.
external speakers or
other equipment, or
• Display the “Setup” menu and adjust
24
the direction of the
“Picture Rotation” so that the picture
Good morning!
earth’s magnetic field
position is optimal.
may affect the TV.
28 Additional Information
01GB08ADV-Rus.p65 20/9/04, 3:29 PM28
Possible causeSymptom
Solutions
Page
Abnormal color
• The magnetic
• Keep external speakers or other
–
patches
disturbance from
equipment away from the TV. Do not
external speakers or
move the TV while the TV is turned on.
other equipment, or the
Press ! (main power) on the TV to turn
direction of the earth’s
off the TV for about 15 minutes, then turn
magnetic field may
it on again to demagnetize the TV.
affect the TV.
TV cannot receive
• The connection is loose
• Check the antenna cable and connection
25
stereo broadcast
or the cable is damaged.
on the TV, VCR and at the wall.
sound.
• The antenna setup is
• Check the antenna setup. Contact a Sony
–
or
inappropriate.
dealer for advice.
Stereo broadcast
sound switches
on and off or is
distorted
.
“100
”
appears at
• The channel carries no
14
the top of the
Teletext broadcast.
—
screen and there is
no Teletext display.
Teletext display is
•
Connection is loose or
• Check the antenna cable and
25
incomplete (snowy
the cable is damaged.
connectionon the TV, VCR, and at the
picture or double
wall.
images).
•
The antenna setup is
• Check the antenna setup. Contact a Sony
–
inappropriate.
dealer for advice.
• Signal transmission
• Display the “Channel Setup” menu and
23
is too low.
set the “Signal Booster” to “Auto” from
“Manual Program”.
–
• Try using an external booster.
• Use the fine tuning (“Fine”) function.
23
The 1
(standby)
• Your TV’s self-
• Count the number of times the 1
–
indicator on
diagnosis function
(standby) indicator flashes. Press !
your TV flashes
indicates the possible
(main power) to turn off your TV.
red several
problems.
Contact your nearest Sony service center.
times after
every three
seconds.
The TV screen
• The “Signal Booster”
sometimes goes
is functioning to
blank for
detect a weak signal.
slightly longer
—
–
This does not
than usual
indicate a
during channel
malfunction.
change.
continue
Additional Information
29
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continued
Possible causeSymptom
Solutions
Page
TV cabinet
• Changes in room
creaks.
temperature sometimes
make the TV cabinet
expand or contract,
—
–
causing a noise. This
does not indicate a
malfunction.
A small “boom”
•
The TV’s demagnetizing
sound is heard
function is working.
—
–
when the TV is
This does not indicate a
turned on.
malfunction.
30 Additional Information
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