Sony PSP 3008 Black: Before requesting service

UMD®

Video

The system does not recognise the UMD®.

Videos do not play.

, Slide the POWER/HOLD switch up and hold it for at least three

, Some types of data may not be able to be played.

seconds until the POWER indicator turns off. Power will be

completely cut off. After that, turn the system back on.

The system does not recognise a video file.

, Video data of types that are not compatible with the system will

Upon starting a UMD®, a message recommending an update

not be recognised.

is displayed.

, If the file or folder name on the Memory Stick Duo™ is changed,

, Update the system software. For details on updates, refer to the

or if the file or folder is moved to another location using a PC, the

Quick Reference manual supplied with the system.

system may not recognise it.

Memory Stick Duo™

Music

The Memory Stick Duo™ cannot be inserted.

Music does not play.

, Set the Memory Stick Duo™ in the proper direction when

, The playback methods may be limited for some music data that is

inserting.

distributed through the Internet. In such cases, the data may not be

, Check that media of a type that can be used with the PSP™ system

able to be played on the PSP™ system.

is inserted. For details, see "Compatible media" ( page 12).

The system does not recognise a music file.

The system does not recognise the Memory Stick Duo™.

, Check that the music data is saved in the correct folder on the

, If Memory Stick Duo™ media is formatted using a PC, it may not

Memory Stick Duo™. For details, refer to the User's Guide

be recognised by the PSP™ system. If this happens, copy any data

( page 4).

you want to keep on the PC, and then go to (System Settings)

, Music data of types that are not compatible with the system will

"Format Memory Stick™" and re-format.

not be recognised.

, Check that the Memory Stick Duo™ is properly inserted. Try

, To play WMA format data, you must first activate "Enable WMA

taking out the Memory Stick Duo™ and reinserting it.

Playback" under (System Settings).

The system can't save or load data.

, There may be a problem with the Memory Stick Duo™. Try using

another Memory Stick Duo™, if available.

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Before requesting service

, When communicating with another system in ad hoc mode, both

Photo

systems must be set to the same channel. You can check the

currently set channel under (Network Settings) "Ad Hoc

Mode".

Images do not display.

, If a device that causes radio interference such as a microwave oven

, Depending on the image data size, certain images are not

is nearby, system communications may not work properly.

viewable.

, If images are edited using a PC, they may not be viewable.

The Web page won't display properly.

, Some Web pages may not display properly.

The system does not recognise an image file.

GB

, Check that the data is saved in the correct folder on the Memory

Stick Duo™. For details, refer to the User's Guide ( page 4).

Troubleshooting

Other issues

, If the file or folder name on the Memory Stick Duo™ is changed,

or if the file or folder is moved to another location using a PC, the

system may not recognise it.

The system or AC Adaptor is warm.

, Images that are not compatible with the PSP™ system will not be

, During use, the system or AC Adaptor may become warm. This is

recognised.

not a malfunction.

, When the communication function is being used, the system may

become warmer than during normal use. This is not a malfunction.

Network

The system is turned on, but does not operate.

A connection to the network cannot be established.

, Check that the system is not in hold mode. If it is, slide the

, Check that the WLAN switch on top of the system is turned on.

POWER/HOLD switch up to clear hold mode.

, If "WLAN Power Save" under (Power Save Settings) is set to

"On", you may not be able to transmit data correctly.

The system does not function properly.

, There may be too much distance between the system and the

, Static electricity and other similar occurrences may affect the

access point or, when in ad hoc mode, between the system and the

system's operation. After unplugging the AC Adaptor from the

other player's system.

electrical outlet and disconnecting any other cables, remove the

, Check that the network settings are correct. Refer to the

Battery Pack and AC Adaptor, wait for about 30 seconds and then

instructions supplied with the network equipment and by your

restart the system.

Internet service provider to make the correct network settings.

, Slide the POWER/HOLD switch up and hold it for at least three

, Depending on the access point setting, you may need to enter the

seconds until the POWER indicator turns off. The system will be

system's MAC address. You can check the MAC address under

completely turned off. Then turn on the system again.

(System Settings) "System Information".

Before requesting service

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The date and time are reset.

The analog stick does not function properly.

, If the battery is not recharged and runs out, or if the Battery Pack

, At a scene where the symptoms appear, move the analog stick in a

is replaced, the system date and time settings may be reset. Follow

circular motion. This will help you determine the optimum

the on-screen instructions to set the time and date.

operating range.

The PSP™ system is not recognised by the PC when

The PSP™ system cannot communicate with another PSP™

connected using a USB cable.

system in ad hoc mode and communication is

, Check that your PSP™ system is set to USB mode. If it is not,

disconnected.

select (USB Connection) under (Settings).

, If "UMD™ Cache" under (System Settings) is set to "On,"

, Check that your Memory Stick Duo™ media is inserted into your

you may not be able to communicate properly.

PSP™ system.

, Check that an operating system that supports USB mass storage

class is installed in the personal computer in use.

, When using a USB hub or other devices, depending on the

operating environment of the PC, the Memory Stick Duo™

inserted in the system may not be recognised by the PC. Try

connecting the system directly to the PC using a USB cable.

, If "USB Charge" under (System Settings) is set to "On", the

device may not be recognised.

The connected USB device is not recognised by the PSP™

system.

, Check that the USB connector on the top of the system is clean.

Try wiping it with a soft, dry cloth.

You forgot your password.

, If you restore default settings under (System Settings)

"Restore Default Settings", the system password will be reset to

"0000". For details, refer to the User's Guide ( page 4).

Note that if you restore default settings, settings you have adjusted

for options other than the system password will also be cleared.

Once cleared, these custom settings cannot be restored by the

system.

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Before requesting service