Sony KLV-23HR3: Troubleshooting

Troubleshooting

Here are some simple solutions to problems which may affect the picture and sound.

Problem Possible solution

No picture

No picture (screen is dark) and no sound. • Check the aerial connection.

• Connect the TV to the mains, and press the power switch on the

top side of the TV set.

• If the (standby) indicator is on, press TV on the remote

control.

The TV turns off automatically. (The TV

• Check if the Sleep Timer is activated (page 27).

enters the standby mode.)

No picture or no menu information from

• Check that the optional equipment is on and press the /

equipment connected to the Scart

button repeatedly on the remote control until the correct input

connector.

symbol is displayed on the screen (page 31).

• Check the connection between the optional equipment and the TV.

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Poor picture/Unstable picture

Double images or ghosting. • Check aerial/cable connections.

• Check the aerial location and direction.

Only snow and noise appears on

• Check if the aerial is broken or bent.

the screen.

• Check if the aerial has reached the end of its serviceable life (3-5

years in normal use, 1-2 years at the seaside)

Dotted lines or stripes. • Keep the TV away from electrical noise sources such as cars,

motorcycles, or hair-dryers.

No colour on colour programmes. • Using the menu system, select the “Picture Adjustment” menu and

select “Reset” to return to the factory settings (page 19).

• If you set the “Power Saving” function to “Reduce,” picture colours

may become dimmer (page 21).

Some tiny black points and/or bright

• The picture of the display is composed of pixels. Tiny black points

points on the screen.

and/or bright points (pixels) on the screen, do not indicate a

malfunction.

The picture is too bright.

• Using the menu system, select the “Picture Adjustment” menu and

select “Picture Mode” Then select the desired picture mode (page

18).

Picture (stripe) noise.

• Make sure that the aerial is connected.

• Keep the aerial cable away from other connecting cords.

• Do not use 300-ohm twin lead cables as interference may occur.

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Additional Information

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Problem Possible solution

Stripe noise during playback/recording

• Video head interference. Keep your VCR away from the TV.

of a VCR.

• Leave a space of 30 cm between your VCR and the TV set to avoid

noise.

• Avoid installing your VCR in front or at the side of the TV set.

Poor or no picture (screen is dark), but

• Using the menu system, select the “Picture Adjustment” menu and

good sound.

select “Reset” to return to the factory settings (page 19).

Noisy picture when viewing a TV

• Using the menu system, select the “Manual Programme Preset”

channel.

option in the “Set Up” menu and adjust Fine Tuning (AFT) to

obtain better picture reception (page 26).

• Using the menu system, set the "Noise Reduction" option in the

“Picture Adjustment” menu to reduce the noise in the picture (page

19).

Distorted picture when changing

• Turn off any equipment connected to the Scart connector on the rear

programmes or selecting teletext.

of the TV set.

Cannot operate the menu

• If the item you want to select appears in a pale colour is because you

cannot select it.

Wrong characters appear when viewing

• Using the menu system, enter the “Country” option in the “Set Up”

teletext

menu and select the country in which you operate the TV set (page

23).

No sound/Noisy sound

Good picture, no sound. • Press the 2 +/- or

% (mute) on the remote control.

• Check that “TV Speakers” option is set to “On” in the “Features”

menu (page 22).

Audio noise.

• Make sure that the aerial is connected.

• Keep the aerial cable away from other connecting cables.

• Do not use 300-ohm twin lead cables as interference may occur.

• Communication problems may occur if the infrared communication

equipment (e.g. infrared cordless headphones) is used near the TV.

Please use headphones other than infrared cordless headphones,

move the infrared transceiver away from the TV until the noise is

eliminated, or move the transmitter and receiver of the infrared

communication equipment closer together.

• Using the menu system, select “Audio Filter” from the “Manual

Programme Preset” menu. Next select “Low” or “High” (see page

26).

Unable to receive a stereo or dual sound

• Check that the “Audio Filter” option in the “Manual Programme

broadcast

Preset” menu is set to “Off”.(see page 26).

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Additional Information

Problem Possible solution

Strange sound

The TV cabinet creaks. • Changes in room temperature sometimes causes the TV cabinet to

expand or contract, which can make slight noises. This does not

indicate a malfunction.

The TV buzzes. • There might be a surge sound when turning on the TV. This does

not indicate a malfunction.

Remote Control

Remote control does not function.

• Replace the batteries.

The (standby) or TV (power on)

• Contact your nearest Sony service centre.

indicators on the TV flashes

• If you continue to experience problems, have your TV serviced by qualified personnel.

• Never open the casing yourself.

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Additional Information

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