Samsung ITP5012L: ANNEX

ANNEX

1. Troubleshooting

Possible problems and troubleshooting steps for your IP phone are described below:

Check the troubleshooting steps before contacting your Authorised Samsung Reseller.

The phone does not boot when the power is connected.

!

Check to confirm the data network cable is connected to the LAN socket on the phone

properly.

!

Check to confirm the connected power adaptor was the one supplied with the

ITP-5012L phone.

!

Disconnect the power adaptor from the phone, and connect it again after about 10

seconds.

(Refer to ‘Assembling the ITP-5012L IP phone’ section of ‘Preparation’ in this guide.)

The phone does function after booting.

!

If the screen of the phone displays ‘IP conflict’, you should consult your IT Manager.

Indicates another network device(e.g. PC) is using the same IP address as your phone.

!

If the screen of the phone displays ‘ID conflict’, you should consult your IT Manager.

Indicates the user ID for your phone is already in use by another IP phone user.

Dial tone is not heard even if you lift the handset or press the

[Speaker] button.

!

Check the data network cable and the data cable to your PC are connected correctly to

the LAN and PC sockets respectively.

!

If the phone’s dial mode is set to ‘Enbloc’, you will hear dial tone only after pressing

the

[Send]

button.

(Refer to ‘Dial Mode’ of ‘Config.’ in the ‘Application Menus’ section of this guide.)

!

Check the network environment is setup correctly in the phone.

(Refer to the ‘Getting Started’ section of this guide.)

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ANNEX

Nothing appears on the LCD screen while the ITP-5012L phone is being

used.

!

Check the data network cable is correctly connected to the LAN socket on the

ITP-5012L phone.

(Refer to ‘Assembling the ITP-5012L IP phone’ section of ‘Preparation’ in this guide.)

The ITP-5012L phone does not ring and volume is too low.

!

Press the [▼Volume▲] button to adjust the volume.

(Refer to ‘Volume Adjustment’ section of the ‘Things You Should Know’ section in

this guide.)

Conversation quality is reduced due to noise and echo.

!

If you are using the speakerphone, lift the handset and try speaking.

Excessive echo is heard during a page announcement or with Auto Answer

set.

!

If IP phones are too close to each other, sound from one speaker might echo

during a page or on auto answer call.

Keep a reasonable distance between IP phones.

Caller IDs are not displayed on the LCD screen.

!

Confirm with your System Administrator that the caller ID service is available from your

Telephone Company.

!

If the caller blocks the sending of their caller ID, the caller ID will not be displayed.

!

If the caller makes a call from an area where the caller ID cannot be provided

(e.g. international calls), the caller ID will not be displayed.

!

If the caller makes a call from a public phone, the caller ID will not be displayed.

!

If the caller ID received from the Telephone Company is corrupt, the caller ID will not be

displayed.

!

If the Telephone Company does not send a caller ID, the caller ID will not be displayed.

* Refer to ‘the Caller ID(CID) Presentation’ from the ‘Convenient Features’ section of this guide.

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© SAMSUNG Electronics Co., Ltd.

ANNEX

An alarm does not ring at the programmed time.

!

Check the current time is set on the ITP-5012L phone correctly. If the current time

setting needs to be changed, contact your System Administrator.

!

Check if an alarm is set.

(Refer to ‘Alarm Clock’ in the ‘Application Menus/E-Diary’ section of this guide.)

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ANNEX

2. Product Specifications

The specifications and features of the ITP-5012L IP phone are as follows.

Item Specification

Model

ITP-5012L

Weight(kg)

1.1

Size(mm)

266(width) X 206(length) X 122(height)

Operating Temperature(

°

C)

0 to 45

Operating Humidity(%)

10 to 90 non condensing

Ethernet 10/100BASE-T

2 Ports(LAN & PC)

Dynamic Compression Modes

G.711 and G.729A

Protocol

Proprietary and SIP

Number of the [Select] buttons

12

Navigation Button

Yes

Speakerphone

Full Duplex

LCD

Graphic LCD(320 x 240 pixel)

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