Samsung ITP-5112L: T T R R O O U U B B L L E E S S H H O O O O T T I I N N G G

ITP-5112L IP phone User Guide

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This section describes the problems that may occur while the phone is used and the

troubleshooting of the problems. Check the following cases before contacting a service

center.

Please, contact the service center for troubles not solved with the following solutions.

The phone is connected,

- Check if the cables are properly connected to

but the phone is not

the phone.

booted.

- Check if a power adapter suitable for the

▶

phone(included in the package) is connected.

- Pull out the plug of the phone’s power adapter

and plug in again after 10 seconds.

The phone is booted,

- When more than one device(phone or PC) has

but the phone does not

the same IP address, ‘IP conflict’ is displayed

work.

on the screen of the phone. Contact the

▶

system operator.

- When more than one phone has the same ID,

‘IP conflict’ is, also, displayed on the screen of

the phone. Contact the system operator.

When you pick up the

- Check if the power adapter and various cables

handset or press the

are properly connected to the phone.

[Speaker] button, you

- Check if the network environment such as IP

cannot hear the dial

address of the phone is properly configured.

tone.

(See ‘navigation menu’ Æ ‘setting’

Æ ‘8. network info’.)

▶

- With the ‘ping’ command in the computer

connected to the phone, check if the IP

address of the phone is available. If the

address is duplicated, contact the system

operator to get a new, available IP address for

the phone.

Nothing is displayed on

Check if the phone line is properly connected to

the LCD screen while

the phone line connection port of the phone.

▶

the phone is used.

(See the ‘Installing the Phone’ of ‘BEFORE

USE’ in this Guide).

© SAMSUNG Electronics Co., Ltd. 39

A bell is not ringing, or

Press the [TVolumeS] button to turn the bell

the bell sound is low.

volume up.

▶

(See ‘Adjusting Volume’ of contained of

‘THINGS YOU SHOULD KNOW’ in this

document.

The call status is bad

Use the handset for the call if you were using

because of noise and

the speakerphone.

▶

interference while

calling.

There is too much

The speaker may echo if the internal phones

howling in the

are too closed each other. Please keep the

▶

announcement.

distance between the phones at the interval of

one meter.

Caller ID is not

- Check if the(Calling Line Identification

displayed on the LCD

Presentation)CLIP service is requested to the

screen.

telephone company.

- Caller requested the telephone company not

to disclose his/her ID.

- Call was made from an area where the CLIP

▶

service is not provided(e.g., international

calls).

- Call was made from a public phone.

- Information provided by the telephone

company is damaged.

- The telephone company does not service

CLIP.

Alarm is not ringing at

Check if the current time is properly set at the

the setting time.

▶

phone. Contact the system operator if the time

setup should be changed.

40 © SAMSUNG Electronics Co., Ltd.