Philips FC7070: 12 Troubleshooting

12 Troubleshooting

This chapter summarises the most common problems you could encounter with the appliance. If you

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are unable to solve the problem with the information below, contact the Consumer Care Centre in

your country.

Problem Possible cause Solution

The appliance

You did not assemble the



does not work

upper body on the lower

tray. Press the upper body onto the lower body with

when I push the

body correctly.

some force until you hear a click (see chapter ‘Before

slide forwards



and press the

onto the lower body without a gap.

power-on button.

The upper body

You did not assemble the



wobbles and is

upper body on the lower

tray. Press the upper body onto the lower body with

not stable when I

body correctly.

some force until you hear a click (see chapter ‘Before

use the appliance.



onto the lower body without a gap.

I cannot press the

The appliance is



power-on button

equipped with a safety

unlock the power-on button and then you can press

to switch on the

lock.

the power-on button to switch on the appliance.

appliance.

Release the unlock slide when the appliance switches

on, but keep the power-on button pressed (see

chapter ‘Using your AquaTrio’).

The appliance

The clean water tank is



stopped working

empty.





clean water tank (see chapter ‘Preparing for use’, sec-

when I switch on

tion ‘Filling the clean water tank’).

the appliance.

The clean water tank is



not present or has not

and that the lever is locked (see chapter ‘Preparing

been placed properly.

for use’, section ‘Filling the clean water tank’).

The appliance

The dirty water tank is

The tank full/tank empty light lights up continuously

stopped working

full.

to indicate that the dirty water tank needs to be

and a light lights

emptied. Empty the dirty water tank (see chapter

up continuously

‘Using your AquaTrio’, section ‘Emptying the dirty

when I switch on

water tank’).

the appliance.

The dirty water tank is



not present or has not

and that the lever is locked (see chapter ‘Using your

been placed correctly.

AquaTrio’, section ‘Emptying the dirty water tank’).

21

Problem Possible cause Solution

The lid is not assembled



onto the dirty water tank.

unlocking slides backwards (towards the handle)

to lock the lid on the dirty water tank (see chapter

‘Using your AquaTrio’, section ‘Emptying the dirty

water tank’).

The appliance

You released the power-



stopped working.

on button.

have to push the unlock slide forwards to unlock

the power-on button and then you can press the

power-on button to switch on the appliance. Release

the unlock slide when the appliance switches on, but

keep the power-on button pressed (see chapter ‘Us-

ing your AquaTrio’).

The clean water tank

To check if this is the cause, switch on the appliance

may be empty or the



dirty water tank may be



full, although you did not

clean water tank (see chapter ‘Preparing for use’,

notice the light indicat-

section ‘Filling the clean water tank’). If the light lights

ing this.

up continuously, empty the dirty water tank (see

chapter ‘Using your AquaTrio’, section ‘Emptying the

dirty water tank’).

The ventilation openings

Check all four ventilation openings for any objects

are blocked.

that block the ventilation openings. If necessary,

remove these objects. Let the appliance cool down

before you continue cleaning. See chapter ‘Your

AquaTrio’ for the location of the ventilation openings.

The appliance

The active protection

Release the power-on button to switch off the ap-

does not apply

system may have been

pliance. Put the appliance upright in parking position

water to the

activated for three

(‘click’) and pull the plug out of the wall socket. Open



reasons: (1) the appli-

the mopping nozzle lid, remove the mopping brush

has picked up

ance picked up a foreign

cover and remove the object. Reinsert the mopping

something.

object, (2) the mopping

brush cover, close the mopping nozzle lid, put the

brushes are too wet or

plug in the wall socket and switch on the appliance

(3) you have moved the

again (see chapter ‘Using your AquaTrio’, section

appliance over a carpet.



The mopping brushes

object, the active protection system may have been

automatically stopped

activated because the mopping brushes are too wet

rotating because they

(see next cause and solution) or because you moved

encountered too heavy

the appliance over a carpet. Pull the plug out of the

resistance. The appli-

wall socket, open and close the mopping nozzle lid,

ance continues to make

put the plug in the wall socket again, switch on the

a sound, but it does not

appliance and start cleaning again.

work properly.

If the above solutions did not help and the appliance

still does not work, switch on the appliance for at

least 10 seconds. Then open and close the mopping

nozzle lid, switch on the appliance and start cleaning

again.

22

Problem Possible cause Solution

The mopping nozzle



lid is not closed prop-

brush cover are assembled correctly. Close the mop-

erly. The sound of the



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appliance decreases and

until it locks with a click (see chapter ‘Cleaning and

the appliance no longer

maintenance’, section ‘Reassembling the mopping



nozzle’).

because the mopping

brushes do not rotate

and the appliance does

not mop up anything.

I cannot close the

The mopping brush

Place the mopping brush cover into the mopping

mopping nozzle

cover is not present or is

nozzle properly and then close the mopping nozzle

lid.

not placed properly.

lid (see chapter ‘Cleaning and maintenance’, section

‘Reassembling the mopping nozzle’).

The appliance

You have moved the ap-

Only move the appliance forwards and backwards

leaves water

pliance sideways.

(see chapter ‘Using your Aqua Trio’, section ‘Cleaning

traces on the

tips’).



You have moved the ap-



pliance across a threshold



while it was switched on.

it over a threshold to prevent water traces on the



mopping nozzle (see chapter ‘Using your Aqua Trio’,

section ‘Cleaning tips’).

You have moved the



appliance with its nozzle

the appliance by carrying it by its carrying handle



or by tilting it so that it rests on its wheels for easy

it was switched off.

transport (see chapter ‘Storing and moving your

AquaTrio’).

You lifted the appliance

After you switch off the appliance, move it forwards

-

and backwards a few times to remove the liquid that

diately after you switched

is present between the two mopping brushes. If you

it off.

switch off the appliance and lift it up immediately

afterwards, the water that was present between the



The wheels are blocked. Check the condition of the wheels. Remove the dirt

that blocks the wheels.

23

Problem Possible cause Solution

The appliance

The active protection

Release the power-on button to switch off the ap-

does not clean as

system may have been

pliance. Put the appliance upright in parking position

well as it used to.

activated for three

(‘click’) and pull the plug out of the wall socket. Open

reasons: (1) the appli-

the mopping nozzle lid, remove the mopping brush

ance picked up a foreign

cover and remove the object. Reinsert the mopping

object, (2) the mopping

brush cover, close the mopping nozzle lid, put the

brushes are too wet or

plug in the wall socket and switch on the appliance

(3) you have moved the

again (see chapter ‘Using your AquaTrio’, section

appliance over a carpet.



The mopping brushes

object, the active protection system may have been

automatically stopped

activated because the mopping brushes are too wet

rotating because they

(see next cause and solution) or because you moved

encountered too heavy

the appliance over a carpet. Pull the plug out of the

resistance. The appli-

wall socket, open and close the mopping nozzle lid,

ance continues to make

put the plug in the wall socket again, switch on the

a sound, but it does not

appliance and start cleaning again.

work properly.

If the above solutions did not help and the appliance

still does not work, switch on the appliance for at

least 10 seconds. Then open and close the mopping

nozzle lid, switch on the appliance and start cleaning

again.

The active protection sys-

Release the power-on button to switch off the ap-

tem has been activated

pliance. Put the appliance upright in parking position

because the brushes are

(‘click’) and pull the plug out of the wall socket.

too wet. The mopping

Remove the mopping brushes from the mopping

brushes automatically

nozzle and remove excess water from the mopping

stopped rotating because

brushes by squeezing them over a sink (see chapter

they encountered too

‘Cleaning and maintenance’, section ‘Cleaning the

heavy resistance.

mopping nozzle’). Then you can reinsert the mopping

brushes, reinsert the mopping brush cover, close the

mopping nozzle lid, put the plug in the wall socket

and switch on the appliance again (see chapter

‘Cleaning and maintenance’, section ‘Reassembling

the mopping nozzle’). If this does not work, let the

mopping brushes dry (see chapter ‘Cleaning and

maintenance’, section ‘Cleaning the mopping nozzle’).

The mopping nozzle



lid is not closed prop-

brush cover are assembled correctly. Close the mop-

erly. The sound of the



appliance decreases and

until it locks with a click (see chapter ‘Cleaning and

the appliance no longer

maintenance’, section ‘Reassembling the mopping



nozzle’).

because the mopping

brushes do not rotate

and the appliance does

not mop up anything.

24

Problem Possible cause Solution

The inside of the mop-

Clean the mopping nozzle (see chapter ‘Cleaning and

ping nozzle is too dirty.

maintenance’, section ‘Cleaning the mopping nozzle’).

ENGLISH

The mopping brushes are

Place the mopping brushes in the mopping nozzle

not present.

(see chapter ‘Cleaning and maintenance’, section

‘Reassembling the mopping nozzle’).

The mopping brushes are

Replace the mopping brushes (see chapter ‘Replacing

worn.

the mopping brushes’).

The sound of

The active protection

Release the power-on button to switch off the ap-

the appliance

system may have been

pliance. Put the appliance upright in parking position

changed while

activated for three

(‘click’) and pull the plug out of the wall socket. Open

cleaning.

reasons: (1) the appli-

the mopping nozzle lid, remove the mopping brush

ance picked up a foreign

cover and remove the object. Reinsert the mopping

object, (2) the mopping

brush cover, close the mopping nozzle lid, put the

brushes are too wet or

plug in the wall socket and switch on the appliance

(3) you have moved the

again (see chapter ‘Using your AquaTrio’, section

appliance over a carpet.



The mopping brushes

object, the active protection system may have been

automatically stopped

activated because the mopping brushes are too wet

rotating because they

(see next cause and solution) or because you moved

encountered too heavy

the appliance over a carpet. Pull the plug out of the

resistance. The appli-

wall socket, open and close the mopping nozzle lid,

ance continues to make

put the plug in the wall socket again, switch on the

a sound, but it does not

appliance and start cleaning again.

work properly.

If the above solutions did not help and the appliance

still does not work, switch on the appliance for at

least 10 seconds. Then open and close the mopping

nozzle lid, switch on the appliance and start cleaning

again.

The active protection sys-

Release the power-on button to switch off the ap-

tem has been activated

pliance. Put the appliance upright in parking position

because the brushes are

(‘click’) and pull the plug out of the wall socket.

too wet. The mopping

Remove the mopping brushes from the mopping

brushes automatically

nozzle and remove excess water from the mopping

stopped rotating because

brushes by squeezing them over a sink (see chapter

they encountered a too

‘Cleaning and maintenance’, section ‘Cleaning the

heavy resistance.

mopping nozzle’). Then you can reinsert the mopping

brushes, reinsert the mopping brush cover, close the

mopping nozzle lid, put the plug in the wall socket

and switch on the appliance again (see chapter

‘Cleaning and maintenance’, section ‘Reassembling

the mopping nozzle’). If this does not work, let the

mopping brushes dry (see chapter ‘Cleaning and

maintenance’, section ‘Cleaning the mopping nozzle’).

25