Samsung UE48H4200AK: user manual

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LED TV

user manual

Thank you for purchasing this Samsung product.

To receive more complete service, please register

your product at

www.samsung.com/register

Model _____________ Serial No. _____________

[UH4200-RU]BN68-05737D-00L04.indb 2 2014-05-30  9:09:16

Connecting to a COMMON INTERFACE slot

(Your TV viewing Card Slot)

✎

Turn the TV off to connect or disconnect a CI card.

Using the “CI or CI+ CARD”

To watch paid channels, the “CI or CI+ CARD” must be inserted.

• If you do not insert the “CI or CI+ CARD”, some channels will display

the message “Scrambled Signal”.

• The pairing information containing a telephone number, the “CI or

CI+ CARD” ID the Host ID and other information will be displayed in

about 2~3 minutes. If an error message is displayed, please contact

your service provider.

• The image may differ depending on the

model.

• When the configuration of channel information has finished, the

message “Updating Completed” is displayed, indicating the channel

list is updated.

✎

NOTE

• You must obtain a “CI or CI+ CARD” from a local cable service provider.

• When removing the “CI or CI+ CARD”, carefully pull it out with your hands since dropping the “CI or CI+ CARD”

may cause damage to it.

• Insert the “CI or CI+ CARD” in the direction marked on the card.

• The location of the COMMON INTERFACE slot may be different depending on the model.

• “CI or CI+ CARD” is not supported in some countries and regions; check with your authorised dealer.

• If you have any problems, please contact a service provider.

• Insert the “CI or CI+ CARD” that supports the current aerial settings. The screen will be distorted or will not be

seen.

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How to use the e-Manual

You can find instructions about your TV’s features in the e-Manual in your TV. To use, press the

E-MANUAL button on your remote. Move the cursor using the up/down/right/left buttons to highlight

a category, then a topic, and then press the ENTERE button. The e-Manual displays the page you

want to see.

English

You can also access it through the menu:

O MENU

m

→ Support → e-Manual → ENTER

E

✎

To return to the e-Manual main menu, press the E-MANUAL button on the remote.

Screen Display

The category list. Press l or r button

Currently

to select the category you want.

displayed video,

Basic Features

TV Programme,

Changing the Preset Picture Mode

etc.

Displays the sub-menu list. Use the

Adjusting Picture Settings

arrow buttons on your remote to move

Changing the Picture Options

the cursor. Press ENTERE button to

select the sub-menu you want.

Changing the Preset Sound Mode

Adjusting Sound Settings

} Index E Enter e Exit

Operation Buttons

} Index: Displays the index screen.

E Enter: Selects a category or sub-menu.

e Exit: Exit the e-Manual.

<Viewing the Contents>

a Try now: Displays the OSD menu that corresponds to the topic. To return to the e-Manual screen, press the

E-MANUAL button.

b Home: Moves to the e-Manual home screen.

L Page: Moves to previous or next page.

{

Zoom: Magnifies a screen.

− Press the { (Zoom) button to magnify the screen. You can scroll through the magnified screen by using the u

or d buttons. To return to the screen to normal size, press the RETURN button.

How to toggle between an e-Manual topic and the corresponding OSD menu(s).

✎

This function is not enabled in some menus.

✎

You cannot use the Tr y now function if the menu is not activated.

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Method 1 Method 2

1. If you want to use the menu that corresponds to an

1. Press the ENTERE button when a topic is displayed.

e-Manual topic, press the red button to select Try now.

“Are you sure?” appears. Select Yes, and then press the

ENTERE button. The OSD window appears.

2. To return to the e-Manual screen, press the E-MANUAL

button.

2. To return to the e-Manual screen, press the E-MANUAL

button.

How to search for a topic on the index page

✎

This function may not be supported depending on the language.

1. If you want to search a keyword, press the blue button to select Index.

2. Press the l or r button to select a character order you want.

3. Press the u or d button to select a keyword you want to see, and then press the ENTERE button.

4. You can view the corresponding e-Manual instruction screen.

✎

To close the Index screen, press the RETURN button.

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Teletext Feature

The index page of the Teletext service gives you information on how to use the service. For Teletext information to be

displayed correctly, channel reception must be stable. Otherwise, information may be missing or some pages may not

be displayed.

✎

You can change Teletext pages by pressing the numeric buttons on the remote control.

English

1

0 (mode): Selects the Teletext mode (LIST/FLOF). If pressed during LIST

mode, switches the mode to List save mode. In List save mode, you can

save a Teletext page into a list using the 8(store) button.

2

/ (Full TTX/Double TTXA/mix/off): Activates the Teletext mode for the

current channel. Press the button twice to overlap the Teletext mode with the

current broadcasting screen. Press it one more time to exit teletext.

3

1 (sub-page): Displays the available sub-page.

4

8 (store): Stores the Teletext pages.

5

6 (index): Displays the index (contents) page at any time while you are

viewing Teletext.

6

4 (size): Displays the teletext on the upper half of the screen in double-size.

To move the text to the lower half of the screen, press it again. For normal

display, press it once again.

7

9 (hold): Holds the display at the current page, in the case that there are

several secondary pages that follow automatically. To undo, press it again.

8

2 (page up): Displays the next Teletext page.

9

3 (page down): Displays the previous Teletext page.

0

5 (reveal): Displays the hidden text (answers to quiz games, for example).

To display the normal screen, press it again.

!

7 (cancel): Shrinks the Teletext display to overlap with the current

broadcast.

@

Colour buttons (red, green, yellow, blue): If the FASTEXT system is used by

the broadcasting company, the different topics on a Teletext page are colour-

coded and can be selected by pressing the coloured buttons. Press the

colour corresponding to the topic of your choice. A new colour coded page

is displayed. Items can be selected in the same way. To display the previous

or next page, press the corresponding coloured button.

The Teletext pages are organised according to six categories

Part Contents

A

B C D

A Selected page number.

B Broadcasting channel identity.

C Current page number or search indications.

E

D Date and time.

E Text.

F

F Status information. FASTEXT information.

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Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting

tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.

Issues Solutions and Explanations

First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.

Picture Quality

(go to MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the

poor picture may caused by the source or signal.

• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI cables to

deliver HD (high definition) picture quality.

• Cable/Satellite subscribers: Try HD stations from the channel line up.

The TV image does not look as

• Aerial connection: Try HD stations after performing Auto tuning.

good as it did in the store.

• Many HD channels are up scaled from SD (Standard Definition) contents.

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

• Make sure you are watching the TV at the minimum recommended distance based on the size

and definition of the signal.

• Compression of video contents may cause picture distortion especially in fast moving pictures

such as sports and action movies.

The picture is distorted:

macroblock error, small block,

• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

dots, pixelization

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and

digital TV.

• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness /

Sharpness)

There is poor colour or

• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy

brightness.

Saving)

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset

Picture)

There is a dotted line on the

• If the picture size is set to Screen Fit, change it to 16:9.

edge of the screen.

• Change cable/satellite box resolution.

When changing channels, the

• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait

picture freezes or is distorted

until the cable box reboots. It may take up to 20 minutes.

or delayed.

• Set the output resolution of the cable box to 1080i or 720p.

First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to

Sound Quality

MENU - Support - Self Diagnosis - Sound Test)

If the audio is ok, the sound problem may be caused by the source or signal.

There is no sound or the sound

is too low at maximum volume.

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

• Set the Speaker Select option to TV Speaker in the sound menu.

• If you are using an external device, make sure the audio cables are connected to the correct

audio input jacks on the TV.

The picture is good but there is

no sound.

• If you are using an external device, check the device’s audio output option (ex. you may need to

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

• If you are using a DVI to HDMI cable, a separate audio cable is required.

• Reboot the connected device by reconnecting the device’s power cable.

• Check the cable connections. Make sure a video cable is not connected to an audio input.

The speakers are making an

inappropriate noise.

• For aerial or cable connections, check the signal strength. Low signal level may cause sound

distortion.

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Issues Solutions and Explanations

No Picture, No Video

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

The TV will not turn on.

• Make sure the wall outlet is working.

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV

turns on, refer to “The remote control does not work” below.

• Ensure the Sleep Timer is set to Off in the Time menu.

English

• If your PC is connected to the TV, check your PC power settings.

The TV turns off automatically.

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

• When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if

there is no signal.

• Check cable connections (remove and reconnect all cables connected to the TV and external

devices).

• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the

connections to the TV input. For example, if an external device’s output is HDMI, it should be

There is no picture/video.

connected to an HDMI input on the TV.

• Make sure your connected devices are powered on.

• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

• Reboot the connected device by reconnecting the device’s power cable.

Aerial (Air/Cable) Connection

• Make sure the Aerial cable is connected securely.

The TV is not receiving all

• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU -

channels.

System - Setup (Initial setup) and wait for all available channels to be stored.

• Verify the Aerial is positioned correctly.

The picture is distorted: macro

• Compression of video contents may cause picture distortion, especially on fast moving pictures

block error small block, dots,

such as sports and action movies.

pixelization

• A low signal can cause picture distortion. This is not a TV issue.

Others

• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)

contents.

The picture will not display in

full screen.

• Black bars on the top and bottom will appear during movies that have aspect ratios different from

your TV.

• Adjust the picture size options on your external device or TV to full screen.

• Replace the remote control batteries with the poles (+/–) in the right direction.

The remote control does not

work.

• Clean the sensor’s transmission window on the remote.

• Try pointing the remote directly at the TV from 1.5~1.8m away.

The cable/set top box remote

control doesn’t turn the TV on

• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top

or off, or adjust the volume.

box user manual for the SAMSUNG TV code.

A “Mode Not Supported”

• Check the supported resolution of the TV, and adjust the external device’s output resolution

message appears.

accordingly.

There is a plastic smell from

the TV.

• This smell is normal and will dissipate over time.

The TV Signal Information

is unavailable in the Self

• This function is only available with digital channels from an Aerial / RF / Coax connection.

Diagnosis Test menu.

TV is tilted to the right or left

side.

• Remove the stand base from the TV and reassemble it.

There are difficulties

• Make sure the TV is placed on a flat surface. If you cannot remove the screws from the TV, please

assembling the stand base.

use a magnetized screw driver.

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Issues Solutions and Explanations

The Broadcasting menu is

grey out (unavailable).

• The Broadcasting menu is only available when the TV source is selected.

Your settings are lost after 5

• If the TV is in the Store Demo mode, it will reset audio and picture settings every 5 minutes. If

minutes or every time the TV is

you want to change the settings from Store Demo mode to Home Use, press the SOURCE

turned off.

button to select TV mode, and go to MENU → Support → Use Mode.

• Check the cable connections and reconnect them.

You have intermittent loss of

• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables

audio or video.

are flexible enough for long term use. If mounting the TV to the wall, we recommend using cables

with 90 degree connectors.

You see small particles when

you look closely at the edge of

• This is part of the product’s design and is not a defect.

the frame of the TV.

The PIP menu is not available. • PIP functionality is only available when you are using a HDMI source.

You turned the TV off 45

minutes ago, and it turned on

• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware

again.

downloaded whilst your watching TV.

The message “Scrambled

• If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot.

Signal” or “Weak or No

Signal” appears.

• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again.

There are recurrent picture/

sound issues.

• Check and change the signal/source.

A reaction may occur between

the rubber cushion pads on the

base stand and the top finish

• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.

of some furniture.

The message “This file may

not be playable properly.”

• This may appear because of high bit rate of content. Content generally will play but could

appears.

experience some playability issue.

✎

You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com →

support) by USB.

✎

This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce.

However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the

performance of the product.

Recommendation - EU Only

• Hereby, Samsung Electronics, declares that this LED TV is in compliance with the essential requirements and other

relevant provisions of Directive 1999/5/EC.

• This equipment may be operated in all EU countries.

• The official Declaration of Conformity may be found at http://www.samsung.com, go to Support > Search Product

Support and enter the model name.

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Installing the Wall Mount

The wall mount kit (sold separately) allows you to mount the TV on the wall. For detailed information on installing the wall

mount, see the instructions provided with the wall mount. Contact a technician for assistance when installing the wall

mount bracket. We do not advice you to do it yourself.

Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you select to

install the TV on your own.

English

Wall mount

TV

Bracket

C

Wall Mount Kit Specifications (VESA)

✎

Wall mount kit is not supplied but sold separately.

✎

Install your wall mount on a solid wall perpendicular to the floor. When attaching to other building materials, please

contact your nearest dealer. If installed on a ceiling or slanted wall, it may fall and result in severe personal injury.

✎

NOTE

• Standard dimensions for wall mount kits are shown in the table below.

• When purchasing our wall mount kit, a detailed installation manual and all parts necessary for assembly are

provided.

• Do not use screws that do not comply with the VESA standard screw specifications.

• Do not use screws longer than the standard dimension, as they may cause damage to the inside of the TV set.

• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may

differ depending on their specifications.

• Do not fasten the screws too strongly, this may damage the product or cause the product to fall, leading to

personal injury. Samsung is not liable for these kinds of accidents.

• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is

used or the consumer fails to follow the product installation instructions.

• Do not exceed 15 degrees tilt when mounting this TV.

When using a third-party wall mount, note that the assembling screw length(C) is shown below.

VESA Spec.

Standard

inches

C (mm)

Quantity

(A * B)

Screw

40 ~ 48 200 X 200 22.6 ~ 23.6 M8 4

Do not install your Wall Mount Kit while your TV is turned on. It may result in personal injury due to electric

shock.

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Securing the TV to the Wall

Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular,

ensure your children do not hang on or destabilize the TV. Doing so may cause the TV to tip

over, causing serious injuries or death. Follow all safety precautions provided in the Safety

Flyer included with your TV. For added stability and safety, you can purchase and install the

anti-fall device as described below.

To avoid the TV from falling

1. Put the screws into the clamps and firmly fasten them onto the

wall. Confirm that the screws have been firmly installed onto the

wall.

✎

You may need additional material such as an anchor

depending on the type of wall.

✎

Since the necessary clamps, screws, and string are not

supplied, please purchase these additionally.

2. Remove the screws from the centre back of the TV, put the

screws into the clamps, and then fasten the screws onto the TV

again.

✎

Screw Specifications

• For a 40 ~ 48 inches: M8

3. Connect the clamps fixed onto the TV and the clamps fixed onto

Wall

the wall with a strong string and then tie the string tightly.

✎

NOTE

• The product colour and shape may

vary depending on the model.

• Install the TV near to the wall so that it does not fall

backwards.

• It is safe to connect the string so that the clamps fixed on

the wall are equal to or lower than the clamps fixed on the

T V.

• Untie the string before moving the TV.

4. Verify all connections are properly secured. Periodically check

connections for any sign of fatigue for failure. If you have any

doubt about the security of your connections, contact a professional installer.

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Securing the Installation Space

Keep the required distances between the product and other objects (e.g. walls) to ensure proper ventilation.

Failing to do so may result in fire or a problem with the product due to an increase in the internal temperature of the

product.

✎

When using a stand or wall-mount, use parts provided by Samsung Electronics only.

English

• If you use parts provided by another manufacturer, it may result in a problem with the product or an injury due to

the product falling.

✎

The appearance may differ depending on the product.

✎

Be careful when you contact the TV because some parts can be somewhat hot.

Installation with a stand. Installation with a wall-mount.

10 cm