Samsung ITP-5121D: T T R R O O U U B B L L E E S S H H O O O O T T I I N N G G

ITP-5121D/ITP-5114D/ITP-5107S IP phone User Guide

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Possible problems and troubleshooting steps for your phone are described below.

Check the troubleshooting steps before contacting your Authorized Samsung Reseller.

The phone does not

- Check to confirm that the data network cable is

boot when the power is

connected to the LAN socket on the phone

connected.

properly.

- Check to confirm that the connected power

▶

adaptor is the one supplied with the Phone.

- Disconnect the power adaptor from the phone,

and connect it again after about 10 seconds.

(Refer to ‘Connecting Lines to the Phone’

section of ‘Preparation’ in this guide.)

The phone does

- If the screen of the phone displays ‘IP conflict’,

function after booting.

you should consult your Network

Administrator.

This indicates another network device(e.g. PC)

▶

is using the same IP address as your phone.

- If the screen of the phone displays ‘ID conflict’,

you should consult your System Administrator.

This indicates the user ID for your phone is

already in use by another phone user.

Dial tone is not heard

- Check that the data network cable and the

when you lift the

data cable to your PC are connected correctly

handset or press the

to the LAN and PC sockets respectively.

▶

Speaker [

]

button.

- Check that the network environment is setup

correctly in the phone.(You should consult

your System Administrator.)

Nothing appears on the

Check that the data network cable is correctly

LCD screen while the

connected to the LAN socket on the phone.

▶

phone is being used.

(Refer to ‘Connecting Lines to the Phone’

section of ‘Preparation’ in this guide.)

© SAMSUNG Electronics Co., Ltd. 37

The Phone does not

Press the Volume [ ] button to adjust

ring and volume is too

the volume.(Refer to ‘Volume Adjustment’

▶

low.

section of the ‘Things You Should Know’ section

in this guide.)

Conversation quality is

If you are using the speakerphone, lift the

reduced due to noise

▶

handset and try speaking.

and echo.

Excessive echo is

If phones are too close to each other, sound

emitted during a page

from one speaker might echo during a page or

▶

announcement or with

on auto answer call. Maintain a reasonable

Auto Answer set.

distance(about 1 m) between phones.

An alarm does not ring

- Check the current time is set on the Phone

at the programmed

correctly. If the current time setting needs to

time.

be changed, contact your System

▶

Administrator.

- Check if an alarm is set.(You should consult

your System Administrator.)

Caller IDs are not

- Confirm with your System Administrator that

displayed on the LCD

the caller ID service is available from your

screen.

telephone company.

- If the caller blocks the sending of their caller

ID, the caller ID will not be displayed.

- If the caller makes a call from an area where

the caller ID cannot be provided

(e.g., international calls), the caller ID will not

▶

be displayed.

- If the caller makes a call from a public phone,

the caller ID will not be displayed.

- If the caller ID received from the Telephone

Company is corrupt, the caller ID will not be

displayed.

- If the Telephone Company does not send a

caller ID, the caller ID will not be displayed.

38 © SAMSUNG Electronics Co., Ltd.