Philips 220BL2CB 00: 6 Customer care and warranty
6 Customer care and warranty: Philips 220BL2CB 00
Your Philips F1rst Choice Warranty
6 Customer care and warranty
Thank you for purchasing this Philips monitor.
Customer Care & Warranty
All Philips monitors are designed and
manufactured to high standards and
PLEASE SELECT YOUR COUNTRY/AREA
deliver high-quality performance, ease
TO REVIEW DETAILS OF YOUR WARRANTY
of use and ease of installation. Should
COVERAGE
you encounter any difficulties while
installing or using this product, please contact
WESTERN EUROPE
the Philips helpdesk directly to benefit from your
Austria / Belgium / Denmark / France / Germany
Philips F1rst Choice Warranty. This three-year
/ Greece / Finland / Ireland / Italy / Luxembourg /
service warranty entitles you to a swap model
the Netherlands / Norway / Portugal / Sweden /
on-site if your monitor turns out to be faulty or
Switzerland / Spain / United Kingdom / Poland
defective. Philips aims at a swap within 48 hours
of your call being received.
EASTERN EUROPE
Czech Republic / Hungary / Russia / Slovakia /
What is covered?
Slovenia / Turkey
The Philips F1rst Choice Warranty applies within
Andorra, Austria, Belgium, Cyprus, Denmark,
LATIN AMERICA
France, Germany, Greece, Finland, Ireland,
Argentina / Brasil
Italy, Liechtenstein, Luxembourg, Monaco, the
Netherlands, Norway, Poland, Portugal, Sweden,
NORTH AMERICA
Switzerland, Spain and the United Kingdom
Canada / USA
and only for monitors originally designed,
manufactured, approved and/or authorized for
PACIFIC
usage within these countries.
Australia / New Zealand
Warranty coverage begins as from the day you
ASIA
buy your monitor. For three years thereafter, your
China / Hong Kong / India / Indonesia / Korea /
monitor will be swapped by at least an equivalent
Malaysia / Pakistan / Philippines / Singapore /
monitor in case of defects provided for under the
Taiwan / Thailand / Vietnam
warranty coverage.
AFRICA
The swap monitor remains yours and Philips
South Africa
keeps the defective/original monitor. For the swap
monitor the warranty period remains equal to
MIDDLE EAST
that of your original monitor, being 36 months as
United Arab Emirates
from the purchase date of your original monitor.
33
What is excluded?
Just a click away
The Philips F1rst Choice Warranty applies
In case of any problems, we advise you to read
provided the product is handled properly for its
the operating instructions carefully or go to the
intended use, in accordance with its operating
www.philips.com/support website for additional
instructions and upon presentation of the
support.
original invoice or cash receipt, indicating the
date of purchase, dealer's name and model and
Just a phone call away
production number of the product.
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
The Philips F1rst Choice Warranty may not apply
carefully or go to the www.philips.com/support
if:
website for additional support before contacting
The documents have been altered in any way •
the Philips helpdesk.
or made illegible;
The model or production number on the •
To solve your problem quickly, please prepare
product has been altered, deleted, removed or
the following details before contacting the Philips
made illegible;
helpdesk:
Repairs or product modifications and •
Philips type number •
alterations have been executed by
Philips serial number •
unauthorized service organizations or persons;
Purchase date (copy of purchase may be •
Damage is caused by accidents including but •
required)
not limited to lightning, water or fire, misuse or
PC environment Processor: •
neglect;
o
CUP and Graphic card name and driver
Reception problems caused by signal •
version
conditions or cable or antenna systems
o
Operating system
outside the unit;
o
Application being used
Defects caused by abuse or misuse of the •
Other cards installed •
monitor;
Product requires modification or adaptation •
Having the following information available will also
to enable it to comply with local or national
help speed up the process:
technical standards, which apply in countries
Your proof of purchase indicating: date of •
for which the product was not originally
purchase, dealer name, model and product
designed, manufactured, approved and/or
serial number.
authorized. Therefore always check whether a
The full address to which the faulty monitor •
product can be used in a specific country.
has to be collected and the swap model
Note that products that are not originally •
should be delivered.
designed, manufactured, approved and/or
authorized for usage within the Philips F1rst
Philips' customer help desks are located
Choice countries, do not apply to the Philips
worldwide. Click here to access the F1rst Choice
F1rst Choice Warranty. In these cases the
Contact Information.
Philips global warranty terms are valid.
Or you can reach us via:
Website: http://www.philips.com/support
34
F1rst Choice Contact Information
Country Code Telephone number Tariff
Austria +43 0810 000206
€
0.07
Belgium +32 078 250851
€
0.06
Denmark +45 3525 8761 Local call tariff
Finland +358 840 320 041
€
0.08
Luxembourg +352 26 84 30 00 Local call tariff
The Netherlands +31 0900 0400 063
€
0.10
Norway +47 2270 8250 Local call tariff
Poland +48 0223491505 Local call tariff
Portugal +351 2 1359 1440 Local call tariff
Spain +34 902 888 785
€
0.10
Sweden +46 08 632 0016 Local call tariff
Switzerland +41 02 2310 2116 Local call tariff
United Kingdom +44 0207 949 0069 Local call tariff
35
Your Guarantee in Central and Eastern Europe
Reception problems caused by signal •
conditions or cable or antenna systems
Dear Customer,
outside the unit;
Thank you for purchasing this Philips product,
Defects caused by abuse or misuse of the •
which has been designed and manufactured to
monitor;
the highest quality standards. If, unfortunately,
Product requires modification or adaptation •
something should go wrong with this product
to enable it to comply with local or national
Philips guarantees free of charge labor and
technical standards, which apply in countries
replacement parts during a period of 36 months
for which the product was not originally
from date of purchase.
designed, manufactured, approved and/or
authorized. Therefore always check whether a
What is covered?
product can be used in a specific country.
This Philips Guarantee in Central and Eastern
Europe applies within Czech Republic, Hungary,
Please note that the product is not defective under
Slovakia, Slovenia, Russia and Turkey and only
this guarantee in the case where modifications
for monitors originally designed, manufactured,
become necessary in order for the product to
approved and/or authorized for usage within these
comply with local or national technical standards
countries.
which apply in countries for which the product
was not originally designed and/or manufactured.
Warranty coverage begins as from the day you
Therefore always check whether a product can be
buy your monitor. For 3 years thereafter, your
used in a specific country.
monitor will be serviced in case of defects
provided for under the warranty coverage.
Just a click away
In case of any problems, we advise you to read
What is excluded?
the operating instructions carefully or go to the
The Philips guarantee applies provided the
www.philips.com/support website for additional
product is handled properly for its intended use,
support.
in accordance with its operating instructions and
upon presentation of the original invoice or cash
Just a phone call away
receipt, indicating the date of purchase, dealer's
In order to avoid unnecessary inconvenience,
name and model and production number of the
we advise you to read the operating instructions
product.
carefully before contacting our dealers or
Information Centers
The Philips guarantee may not apply if:
the documents have been altered in any way •
In case your Philips product is not working
or made illegible;
correctly or is defective, please contact your
the model or production number on the •
Philips dealer or directly the Philips Service and
product has been altered, deleted, removed or
Consumer Information Centers
made illegible;
repairs or product modifications and lterations •
Website: http://www.philips.com/support
have been executed by unauthorized service
organizations or persons;
damage is caused by accidents including but •
not limited to lightning, water or fire, misuse or
neglect.
36
Consumer Information Centers
CROATIA
Renoprom d.o.o.
Argentina / Australia / Brasil / Canada /
Ljubljanska 4,
New Zealand / Belarus / Bulgaria / Croatia /
Sv. Nedjelja,10431
Czech Republic / Estonia / United Arab Emirates /
Croatia
Hong Kong / Hungary / India / Indonesia /
Tel: +385 1 333 0974
Israel / Latvia / Lithuania / Malaysia /
Middle East + North Africa / New Zealand /
ESTONIA
Pakistan / Romania / Russia /
FUJITSU SERVICES OU
Serbia & Montenegro / Singapore / Slovakia /
Akadeemia tee 21G
Slovenia / South Africa / South Korea / Taiwan /
EE-12618 Tallinn
Philippines / Thailand / Turkey / Ukraine /
Tel: +372 6519900
Vietnam
www.ee.invia.fujitsu.com
Eastern Europe
HUNGARY
BELARUS Technic al Center of JV IBA
Serware Szerviz
M. Bogdanovich str. 155
Vizimolnár u. 2-4
BY - 220040 Minsk
HU - 1031 Budapest
Tel: +375 17 217 33 86
Tel: +36 1 2426331
Email: inbox@serware.hu
BELARUS
www.serware.hu
Service.BY
Petrus Brovky st. 19 – 101-B
HUNGARY
220072, Minsk
Profi Service Center Ltd.
Belarus
123 Kulso-Vaci Street,
H-1044 Budapest ( Europe Center )
BULGARIA
Hungary
LAN Service
Tel: +36 1 814 8080
140, Mimi Balkanska Str.
m.andras@psc.hu
Office center Translog
1540 Sofia, Bulgaria
LATVIA
Tel: +359 2 960 2360
ServiceNet LV
www.lan-service.bg
Jelgavas iela 36
LV - 1055 Riga,
CZECH REPUBLIC
Tel: +371 7460399
General Consumer Information Center
Email: serviss@servicenet.lv
800 142100
LITHUANIA
Xpectrum
ServiceNet LT
Lu.ná 591/4
Gaiziunu G. 3
CZ - 160 00 Praha 6 Tel: 800 100 697 or 220 121
LT - 3009 KAUNAS
435
Tel: +370 7400088
Email:info@xpectrum.cz
Email: servisas@servicenet.lt
www.xpectrum.cz
www.servicenet.lt
37
ROMANIA
TURKEY
Blue Ridge Int'l Computers SRL
Türk Philips Ticaret A.S.
115, Mihai Eminescu St., Sector 2
Yukari Dudullu Org.San.Bolgesi
RO - 020074 Bucharest
2.Cadde No:22
Tel: +40 21 2101969
34776-Umraniye/Istanbul
Tel: (0800)-261 33 02
SERBIA & MONTENEGRO
Kim Tec d.o.o.
UKRAINE
Viline vode bb, Slobodna zona
Comel
Beograd L12/3
Shevchenko street 32
11000 Belgrade
UA - 49030 Dnepropetrovsk
Serbia
Tel: +380 562320045
Tel. +381 11 20 70 684
www.csp-comel.com LLC Topaz Company
Topaz-Service Company,
SLOVAKIA
Mishina str. 3,
General Consumer Information Center
Kiev
0800004551
Ukraine-03151
Tel: +38 044 245 73 31
Datalan Servisne Stredisko
Puchovska 8
Latin America
SK - 831 06 Bratislava
ARGENTINA
Tel: +421 2 49207155
Azopardo 1480.
Email: servis@datalan.sk
(C1107ADZ) Cdad. de Buenos Aires
Tel: 0800 3330 856
SLOVENIA
Email: CIC.monitores@Philips.com
PC HAND
Brezovce 10
BRASIL
SI - 1236 Trzin
Alameda Raja Gabaglia, 188 - 10°Andar - V.
Tel: +386 1 530 08 24
Olímpia - S. Paulo/SP - CEP 04551-090 -
Email: servis@pchand.si
Brasil
Tel: 0800-7254101
RUSSIA
Email: CIC.monitores@Philips.com
CPS
18, Shelepihinskaya nab.
Pacific
123290 Moscow
AUSTRALIA
Russia
Company: AGOS NETWORK PTY LTD
Tel. +7(495)797 3434
Address: 4/5 Dursley Road, Yenorra, NSW 2161,
Australia
Profservice:
Tel: 1300 360 386
14A -3, 2Karacharovskaya str,
Fax: +61-2-80808147
109202, Moscow ,
Email: philips@agos.com.au
Russia
Service hours: Mon.~Fri. 8:00am-7:30pm
Tel. +7(095)170-5401
38
NEW ZEALAND
Additional service points:
Company: Visual Group Ltd.
1. Philips Building Jl. Buncit Raya Kav 99. Jakarta
Address: 28 Walls Rd Penrose Auckland
Selatan.
Phone: 0800 657447
Phone: 021-7940040, ext 1722/1724,
Fax: 09 5809607
98249295, 70980942
E-mail: vai.ravindran@visualgroup.co.nz
Service Hours: Mon.~Fri. 8:30am~5:30pm
2. Jl. Tanah Abang 1 no 12S. Jakarta Pusat.
Phone: 021-3455150, 34835453
Asia
HONG KONG/Macau
3. Rukan City Home no H31, Gading Square.
Company Name: PHK Service Limited
Jl. Bulevar Barat. Kelapa Gading. Jakarta Utara.
Address: Flat A, 10/F., Pak Sun Building, 103 - 107
Phone: 021-45870601, 98131424
Wo Yi Hop Road, Kwai Chung, New Territories,
Hong Kong
South Korea
Tel.: (852) 2610-6908 / (852) 2610-6929 for Hong
Company: PCS One Korea Ltd.
Kong and (853) 2856-2277 for Macau
Address: 112-2, Banpo-dong, Seocho-ku, Seoul,
Fax: (852) 2485 3574 for Hong Kong and (853)
137-040, Korea
2856 1498 for Macau
Call Center Tel: 080-600-6600
E-mail: enquiry@phkservice.com.hk
Tel: 82 2 591 1528
Service Hours: Mon.~Sat. 09:00am~06:00pm
Fax: 82 2 595 9688
E-mail: cic_korea@philips.com
India
Service hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat.
Company: REDINGTON INDIA LTD
9:00AM~1:00PM
Address: SPL Guindy House, 95 Mount Road,
Chennai 600032, India
Malaysia
Tel: +9144-42243352/353
Company: After Market Solutions (CE) Sdn Bhd
E-mail: aftersales@in.aocmonitor.com
Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya,
Service hours: Mon.~Fri. 9:00AM~5:30PM; Sat.
Selangor DE, Malaysia.
9:00AM~1:00PM
Phone: 603 7953 3370
Philips Info Line: 1-800-880-180
Indonesia
Fax: 603 7953 3338
Company Name: PT. Gadingsari elektronika Prima
E-mail: pceinfo.my@philips.com
Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F,
Service Hours: Mon.~Fri. 8:15am~5:15pm; Sat.
Pondok Pinang. Jakarta
9:00am~1:00pm
Tel: 021-750909053, 021-750909056
Fax: 021-7510982
Pakistan
E-mail: gepta@cbn.net.id
Philips Consumer Service
Service hours: Mon.~Fri. 8:30am~4:30pm;
Address: Mubarak manzil, 39, Garden Road, Saddar,
Sat. 8:30am~2:00pm
Karachi-74400
Tel: (9221) 2737411-16
Fax: (9221) 2721167
E-mail: care@philips.com
Website: www.philips.com.p
39
Singapore
MDR Microware Sales Inc.
Company: Philips Electronics Singapore Pte Ltd
Cebu Branch
(Philips Consumer Care Center)
N. Escario corner Clavano St., Cebu City Phils.
Address: 620A Lorong 1 Toa Payoh, TP4 Building
# 255-4415/ 255-3242/253-9361/4124864 to 67
Level 1, Singapore 319762
Sun # 0922-8210045 to 46
Tel: (65) 6882 3999
Fax: (65) 62508037
Davao Office:
E-mail: consumer.care.sg@philips.com
C. Arellano St., Davao City 8000
Service hours: Mon.~Fri. 9:00am~6:00pm; Sat.
082- 225-3021/225-3022
9:00am~1:00pm
Sun# 0922-8210015
Taiwan
CDO Office:
Company: FETEC.CO
1445 Corrales Ext.,CDO City
Address: 3F, No.6, Lane 205, Sec. 1, Chang Hsing
088-856-8540/856-8541
Rd, Lu Chu Hs, Taoyuan, Taiwan R.O.C 33800
Sun # 0922-8210080
Consumer Care: 0800-231-099
Tel: (03)2120336
Iloilo Office:
Fax: (03)3129184
C. Lim Comp., Gomez St., Iloilo City
E-mail: knlin08@xuite.net
# 033 338-4159/ 033 508-3741
Service hours: Mon.~Fri. 8:30am~7:00pm
Sun # 0922-8808850
Thailand
Africa
Company: Axis Computer System Co., Ltd.
SOUTH AFRICA
Address: 1421 Soi Lardprao 94, Srivara Town In
Company name: Sylvara Technologies Pty Ltd
Town Soi 3 Road, Wangthonglang, Bangkok 10310
Address: Ho Address Palm Springs Centre
Thailand
Christoffel Road Van Riebeeck Park Kempton Park,
Tel: (662) 934-5498
South Africa
Fax: (662) 934-5499
Tel: +27878084456
E-mail: axis5@axiscomputer.co.th
Fax: +2711 391 1060
Service Hours: Mon.~Fri. 08:30am~05:30pm
E-mail: customercare@philipssupport.co.za
Service hours: Mon.~ Fri. 08:00am~05:00pm
Glee Electronics Inc
Contact nos. (632) 636-3636 / 7064028 to 29
Middle East
Fax no. (632) 7064026
Middle East + North Africa
Company: AL SHAHD COMPUTER L.L.C
Receiving Centers
Address: P.O.BOX: 29024, DUBAI, UNITED ARAB
NEO CARE - Megamall
EMIRATES
4th Level Cyberzone, Building B,
TEL: 00971 4 2276525
SM Megamall, Mandaluyong City
FAX: 00971 4 2276242
E-mail: shahd52@eim.ae
NEO CARE - SM North EDSA
Service hours: Sat.~Thur. 9:00am~1:00pm &
4th Level Cyberzone, Annex Bldg.
4:00pm- 8:00pm
SM City North EDSA, Quezon City
441-1610
40
Israel
Your Philips F1rst Choice Warranty(USA)
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv
Thank you for purchasing this Philips monitor.
61392 Israel
Tel: 1-800-567000 call free in Israel; (972-50-
All Philips monitors are designed and
8353722 after service hours until 20:00)
manufactured to high standards and
Fax: 972-3-6458759
deliver high-quality performance, ease
E-mail: eastronics@eastronics.co.il
of use and ease of installation. Should
Service hours: Sun.~Thurs. 08:00 - 18:00
you encounter any difficulties while
installing or using this product, please contact
Philips directly to benefit from your Philips F1rst
Choice Warranty. This three-year service warranty
entitles you to a swap model on-site within 48
hours of your call being received within the first
year of purchase. If you have any problems with
your monitor within the second or third year of
purchase, we will repair it after it has been sent
to the service provider at your expense and
returned to you within five working days, free of
charge.
LIMITED WARRANTY (Computer Monitor)
Click here to access the Warranty Registration
Card.
Three Years Free Labor / Three Years Free Service
on Parts / One Year Exchange*
*Product will be exchanged with a new or
renewed to original specifications unit within two
business days for the first year. This product must
be shipped in at your expense for service during
years two and three.
41
WHO IS COVERED?
a product that requires modification or adaptation
You must have proof of purchase to receive
to enable it to operate in any country other
warranty service. A sales receipt or other
than the country for which it was designed,
document showing that you purchased the
manufactured, approved and/or authorized, or
product is considered proof of purchase. Attach it
repair of products damaged by these modifications.
to this owner's manual and keep both nearby.
incidental or consequential damages resulting
WHAT IS COVERED?
from the product. (Some states do not allow the
Warranty coverage begins the day you buy your
exclusion of incidental or consequential damages,
product. For three years thereafter, all parts will be
so the above exclusion may not apply to you.
repaired or replaced, and labor is free. After three
This includes, but is not limited to, prerecorded
years from the day of purchase, you pay for the
material, whether copyrighted or not copyrighted.)
replacement or repair of all parts, and for all labor
charges.
the model or production number on the product
has been altered, deleted, removed or made
All parts, including repaired and replaced parts,
illegible.
are covered only for the original warranty period.
When the warranty on the original product
Where IS SERVICE AVAILABLE?
expires, the warranty on all replaced and repaired
Warranty service is available in all countries
products and parts also expires.
where the product is officially distributed by
Philips Consumer Electronics. In countries where
WHAT IS EXCLUDED?
Philips Consumer Electronics does not distribute
Your warranty does not cover:
the product, the local Philips service organization
labor charges for installation or setup of the
will attempt to provide service (although there
product, adjustment of customer controls on
may be a delay if the appropriate spare parts and
the product, and installation or repair of antenna
technical manual(s) are not readily available).
systems outside of the product.
Where CAN I GET MORE INFORMATION?
product repair and/or part replacement because
of misuse, accident, unauthorized repair or other
For more information, contact the Philips
cause not within the control of Philips Consumer
Customer Care Center by calling (877) 835-1838
Electronics.
(U.S.A. customers only) or (919) 573-7855.
reception problems caused by signal conditions or
cable or antenna systems outside the unit.
Before Requesting Service...
Please check your owner's manual before
requesting service. Adjustments of the controls
discussed there may save you a service call.
TO GET WARRANTY SERVICE IN U.S.A.,
PUERTO RICO OR U.S. VIRGIN ISLANDS...
42
Contact the Philips Customer Care Center phone
following details so we can solve your problem
number listed below for product assistance and
quickly.
procedures for servicing:
Philips type number •
Philips serial number •
Philips Customer Care Center
Purchase date (copy of purchase may be •
(877) 835-1838 or (919) 573-7855
required)
PC environment Processor: •
(In U.S.A., Puerto Rico and U.S. Virgin Islands, all
o
CUP and Graphic card name and driver
implied warranties, including implied warranties
version
of merchantability and fitness for a particular
o
Operating system
purpose, are limited in duration to the duration
o
Application being used
of this express warranty. But, because some states
Other cards installed •
do not allow limitations on how long an implied
Having the following information available will
warranty may last, this limitation may not apply to
also help speed up the process:
you.)
Your proof of purchase indicating: date of •
purchase, dealer name, model and product
TO GET WARRANTY SERVICE IN CANADA...
serial number.
The full address to which the swap model •
Please contact Philips at:
should be delivered.
(800) 479-6696
Just a phone call away
Three years free parts and three years free labor
Philips’ customer help desks are located
will be provided at Philips Canada depot or any
worldwide. Within the U.S. you can contact Philips
one of its authorized service centers.
customer care Monday-Friday from 8:00 AM-
9:00 PM Eastern Time (ET) and on Saturdays from
(In Canada, this warranty is given in lieu of all other
10:00 AM-5:00 PM ET hrs by using one of the
warranties. No other warranties are expressed
contact phone numbers.
or implied, including any implied warranties of
merchantability or fitness for a particular purpose.
For more information on this and more great
Philips is not liable under any circumstances for any
Philips products visit our website at:
direct, indirect, special, incidental or consequential
damages, howsoever incurred, even if notified of
Website: http://www.philips.com
the possibility of such damages.)
REMEMBER... Please record the model and serial
numbers found on the product below.
MODEL # ______________________________
SERIAL # _______________________________
This warranty gives you specific legal rights. You
may have other rights which vary from state/
province to state/province.
Before contacting Philips, please prepare the
43
Your International Guarantee
Please note that the product is not defective under
Dear Customer,
this guarantee in the case where modifications
become necessary in order for the product to
Thank you for purchasing this Philips product
comply with local or national technical standards
which has been designed and manufactured to the
which apply in countries for which the product
highest quality standards.
was not originally designed and/or manufactured.
Therefore always check whether a product can be
If, unfortunately, something should go wrong with
used in a specific country.
this product Philips guarantees free of charge labor
and replacement parts irrespective of the country
In case your Philips product is not working
where it is repaired during a period of 12 months
correctly or is defective, please contact your Philips
from date of purchase. This international Philips
dealer. In the event you require service whilst in
guarantee complements the existing national
another country a dealer address can be given to
guarantee obligations to you of dealers and Philips
you by the Philips Consumer Help Desk in that
in the country of purchase and does not affect
country, the telephone and fax number of which
your statutory rights as a customer.
can be found in the relevant part of this booklet.
The Philips guarantee applies provided the
In order to avoid unnecessary inconvenience,
product is handled properly for its intended use,
we advise you to read the operating instructions
in accordance with its operating instructions and
carefully before contacting your dealer. If you have
upon presentation of the original invoice or cash
questions which your dealer cannot answer or
receipt, indicating the date of purchase, dealer's
any related question please contact the Philips
name and model and production number of the
Consumer Information Centers or via:
product.
Website: http://www.philips.com
The Philips guarantee may not apply if:
the documents have been altered in any way •
or made illegible;
the model or production number on the •
product has been altered, deleted, removed or
made illegible;
repairs or product modifications and •
alterations have been executed by
unauthorized service organizations or persons;
damage is caused by accidents including but •
not limited to lightning, water or fire, misuse or
neglect.
44
