Philips 220BL2CB-27: 7 Troubleshooting & FAQs

Horizontal flicker appears

Green, red, blue, dark, and white dots appears on

the screen

The remaining dots are normal characteristic •

of the liquid crystal used in today’s technology,

Please refer the pixel policy for more detail.

Adjust the image using the “Auto” function in •

OSD Main Controls.

The "power on" light is too strong and is

Eliminate the vertical bars using the Phase/ •

disturbing

Clock of Setup in OSD Main Controls. It is

You can adjust “power on” light using the •

valid only in VGA mode.

power LED Setup in OSD main Controls.

Image appears blurred, indistinct or too dark

Audio problem

Adjust the contrast and brightness on On- •

Screen Display.

No sound

Check if audio cab

le is connected to PC and •

An "after-image", "burn-in" or "ghost image"

monitor correctly.

remains after the power has been turned off.

Ensure audio is not muted. Press OSD “Menu”, •

Uninterrupted display of still or static images •

select “Audio” then “Mute”. Check it on “Off”

over an extended period may cause " burn

position.

in", also known as "after-imaging " or "ghost

Press “Volume” in OSD main control to adjust •

imaging", on your screen. "Burn-in", "after-

the volume.

imaging", or "ghost imaging" is a well-known

phenomenon in LCD panel technology. In

USB problem

most cases, the "burned in" or "after-imaging"

or "ghost imaging" will disappear gradually over

USB peripherals are not working

a period of time after the power has been

Check if USB upstream cab

le is connected to •

switched off.

your monitor correctly

Always activate a moving screen saver •

Turn your monitor OFF and ON once again. •

program when you leave your monitor

You may need to install/reinstall USB drivers in

unattended.

your PC and ensure hub is active.

Always activate a periodic screen refresh •

Reconnect your USB peripherals •

application if your LCD monitor will display

unchanging static content.

For further assistance, refer to the Consumer

Severe” burn-in” or “after-image” or “ghost •

Information Centers list and contact Philips

image” symptoms will not disappear and

customer service representative.

cannot be repaired. The damage mentioned

above is not covered under your warranty.

Image appears distorted. Text is fuzzy or blurred.

Set the PC’s display resolution to the same •

mode as monitor’s recommended screen

native resolution.

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7.2 SmartControl Premium FAQs

Q3. After installing SmartControl Premium,

when clicking on SmartControl Premium

Q1.

I change the monitor on a PC to a different

tab, nothing shows up after a while or a

one and the SmartControl Premium

failure message shows, what happened?

becomes un-usable, what do I do?

Ans.: It might be your graphic adaptor is not

Ans.: Restart your PC and see if SmartControl

compatible with the SmartControl Premium.

Premium can work. Otherwise, you will

If your graphic adaptor is one of the above

need to remove and re-install SmartControl

mentioned brands, try to download the

Premium to ensure proper driver is installed.

most updated graphic adaptor driver from

corresponding companies’ web site. Install

Q2. The SmartControl Premium functions

the driver. Remove SmartControl Premium,

worked well before, but it does not work

and re-install it once more.

anymore, what can I do?

If it is still not working, we are sorry that

the graphic adaptor is not supported. Please

Ans.: If the following actions were executed, the

visit Philips website and check if an updated

monitor driver may need to be re-installed.

SmartControl Premium driver is available.

Changed video graphic adapter to another •

one

Q4. When I click on Product Information,

Updated video driver •

only partial information is shown, what

Activities on OS, such as service pack or •

happened?

patch

Run Windows Update and updated monitor •

Ans.: It might be your graphic card adaptor driver

and/or video driver

is not the most updated version which fully

Windows was booted with the monitor •

supporting DDC/CI interface. Please try to

power off or disconnected.

download the most updated graphic adaptor

To find out, please right click My Computer

driver from corresponding companies’ web

and click on Properties->Hardware->

site. Install the driver. Remove SmartControl

Device Manager.

Premium and re-install it once more.

If you see "Plug and Play Monitor" shows

under Monitor, then you need to re-install.

Simply remove SmartControl Premium and

re-install it.

Q5. I forgot my PIN for Theft Deterrence

Function. How can I do?

Ans.: Philips Service center has a right to ask for

legitimate identification and authorization, in

order to establish ownership of the monitor.

47

Q6. In a monitor with the Smar

tlmage feature,

the sRGB scheme of color temperature

function in SmartControl Premium is not

responding, why?

Ans.: When Smartlmage is enabled, the sRGB

scheme is disabled automatically. To use

sRGB, you need to disable Smartlmage with

the

button at the front bezel of your

monitor.

48

7.3 General FAQs

Q3: What are the .inf and .icm files on the

CD-ROM? How do I install the drivers (.inf

Q1: When I install m

y monitor what should I

and .icm)?

do if the screen shows 'Cannot display this

video mode'?

Ans.: These are the dr

iver files for your monitor.

Follow the instructions in your user manual

Ans.: Recommended resolution f

or Philips 22":

to install the drivers. Your computer may ask

1680x1050 @60Hz.

you for monitor drivers (.inf and .icm files)

Unplug all cables, then connect your PC to •

or a driver disk when you first install your

the monitor that you used previously.

monitor. Follow the instructions to insert

In the Windows Start Menu, select Settings/ •

the ( companion CD-ROM) included in this

Control Panel. In the Control Panel Window,

package. Monitor drivers (.inf and .icm files)

select the Display icon. Inside the Display

will be installed automatically.

Control Panel, select the 'Settings' tab. Under

the setting tab, in box labeled 'desktop area',

Q4: How do I adjust the resolution?

move the sidebar to 1680x1050 pixels (22").

Open 'Advanced Properties' and set the •

Ans.: Y

our video card/graphic driver and monitor

Refresh Rate to 60Hz, then click OK.

together determine the available resolutions.

Restart your computer and repeat step •

You can select the desired resolution under

2 and 3 to verify that your PC is set at

®

Windows

Control Panel with the "Display

1680x1050@60Hz (22").

properties".

Shut down your computer, disconnect your •

old monitor and reconnect your Philips LCD

Q5: What if I get lost when I am making

monitor.

monitor adjustments via OSD?

Turn on your monitor and then turn on •

your PC.

Ans.: Simpl

y press the OK button, then select

'Reset' to recall all of the original factory

Q2: What does the recommended refresh rate

settings.

for LCD monitor?

Q6: Is the LCD screen resistant to scratches?

Ans.: Recommended refresh r

ate in LCD

monitors is 60Hz, In case of any disturbance

Ans.: In gener

al it is recommended that the panel

on screen, you can set it up to 75Hz to see

surface is not subjected to excessive shocks

if that removes the disturbance.

and is protected from sharp or blunt objects.

When handling the monitor, make sure that

there is no pressure or force applied to

the panel surface side. This may affect your

warranty conditions.

49

Q7: How should I clean the LCD surface?

Q9: Can the Philips LCD Monitor be mounted

on the wall?

Ans.: For nor

mal cleaning, use a clean, soft cloth.

For extensive cleaning, please use isopropyl

Ans.: Yes. Philips LCD monitors have this optional

alcohol. Do not use other solvents such as

f

eature. Four standard VESA mount holes

ethyl alcohol, ethanol, acetone, hexane, etc.

on the rear cover allows the user to

mount the Philips monitor on most of the

Q8: Can I change the color setting of my

VESA standard arms or accessories. We

monitor?

recommend you to contact your Philips

sales representative for more information.

Ans.: Yes, you can change your color setting

through OSD control as the f

ollowing

Q10: Can I connect my LCD monitor to any PC,

procedures,

workstation or Mac?

• Press "OK" to show the OSD (On Screen

Displa

y) menu

Ans.: Yes. All Philips LCD monitors are fully

• Press "Down Arrow" to select the option

compatib

le with standard PCs, Macs and

"Color" then press "OK" to enter color

workstations. You may need a cable adapter

setting,

there are three settings as below.

to connect the monitor to your Mac

1. Color Temperature; The six settings are

system. Please contact your Philips sales

5000K, 6500K, 7500K, 8200K, 9300K

representative for more information.

and 11500K. With settings in the 5000K

range the panel appears ‘warm,' with a

Q11: Are Philips LCD monitors Plug-and- Play?

red-white color tone, while a 11500K

temperature yields ‘cool, blue-white

Ans.: Yes, the monitors are Plug-and-Play

toning."

compatib

le with Windows 7/Vista/XP/NT,

2. sRGB; this is a standard setting for

Mac OSX, Linux

ensuring correct exchange of colors

between different device (e.g. digital

Q12: What kind of wide-angle technology is

cameras, monitors, printers, scanners, etc)

available?

3. User Define; the user can choose his/her

preference color setting by adjusting red,

Ans.: Currently, the IPS type panels offer the best

green blue color.

Contr

ast Ratio, compared to MVA, or PVA

Note:

technologies. TN panels have improved over

A measurement of the color of light radiated

the years, but IPS panel still gives superior

by an object while it is being heated. This

results over TN panel.

measurement is expressed in terms of

absolute scale, (degrees Kelvin). Lower Kevin

temperatures such as 2004K are red; higher

temperatures such as 9300K are blue. Neutral

temperature is white, at 6504K.

50

Q13: What is Image Sticking, or Image Burn-

in, or After Image, or Ghost Image in LCD

panels?

Ans.: Uninterrupted display of still or static images

o

ver an extended period may cause

"burn in", also known as "after-imaging"

or "ghost imaging", on your screen. "Burn-

in", "after-imaging", or "ghost imaging" is a

well-known phenomenon in LCD panel

technology. In most cases, the "burned in"

or "atter-imaging" or "ghost imaging" will

disappear gradually over a period of time

after the power has been switched off.

Always activate a moving screen saver

program when you leave your monitor

unattended.

Always activate a periodic screen refresh

application if your LCD monitor will display

unchanging static content.

Warning

Severe"burn-in" or "after-image" or "ghost

image" symptoms will not disappear and

cannot be repaired. The damage mentioned

above is not covered under your warranty.

Q14: Wh

y is my Display not showing sharp text,

and is displaying jagged characters?

Ans.: Your LCD monitor works best at its native

resolution of 1680x1050@60Hz. For best

display please use this resolution.

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2010 © Koninklijke Philips Electronics N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trade marks of

Kcninkiljke Philips Electronics N.V. and are used under license from

Knoinkljke Philips Elecrtonics N.V.

Specifications are subject to change without notice.

Version: 220B2/220BL2 v1.0