LG DK379: Troubleshooting

Troubleshooting: LG DK379

Troubleshooting

Check the following guide for the possible cause of a problem before contacting service.

Symptom

Cause

Correction

No power.

The power cord is disconnected.

Plug the power cord into the wall outlet

securely.

The power is on, but

No disc is inserted.

Insert a disc. (Check that the DVD or,

the DVD player does

audio CD indicator in the display

not work.

window is lit.)

No picture.

The TV is not set to receive DVD signal

Select the appropriate video input mode

output.

on the TV so the picture from the DVD

player appears on the TV screen.

The video cable is not connected

Connect the video cable securely.

securely.

The connected TV power is turned off.

Turn on the TV.

No sound.

The equipment connected with the

Select the correct input mode of the

audio cable is not set to receive DVD

audio receiver so you can listen to the

signal output.

sound from the DVD player.

The audio cables are not connected

Connect the audio cable securely.

securely.

The power of the equipment connected

Turn on the equipment connected with

with the audio cable is turned off.

the audio cable.

The Digital Audio Output is set to the

Set the Digital Audio Output to the

wrong position.

correct position, then turn on the DVD

player again by pressing POWER.

The playback picture is

The disc is dirty.

Clean the disc.

poor.

The DVD player does

No disc is inserted.

Insert a disc. (Check that the DVD, or

not start playback.

audio CD indicator in the DVD display is

lit.)

An unplayable disc is inserted.

Insert a playable disc. (Check the disc

type, color system, and Regional code.)

The disc is placed upside down.

Place the disc with the playback side

down.

The disc is not placed within the guide.

Place the disc on the disc tray correctly

inside the guide.

The disc is dirty.

Clean the disc.

The Rating level is set.

Cancel the Rating function or change

the rating level.

The remote control

The remote control is not pointed at the

Point the remote control at the remote

does not work properly.

remote sensor of the DVD player.

sensor of the DVD player.

The remote control is too far from the

Operate the remote control within 23 ft

DVD player.

(7 m).

There is an obstacle in the path of the

Remove the obstacle.

remote control and the DVD player.

The batteries in the remote control are

Replace the batteries with new ones.

exhausted.

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