LG DK379: Troubleshooting

Troubleshooting

Check the following guide for the possible cause of a problem before contacting service.

Symptom

Cause

Correction

No power.

 The power cord is disconnected.

 Plug the power cord into the wall outlet

securely.

The power is on, but

 No disc is inserted.

 Insert a disc. (Check that the DVD or,

the DVD player does

audio CD indicator in the display

not work.

window is lit.)

No picture.

 The TV is not set to receive DVD signal

 Select the appropriate video input mode

output.

on the TV so the picture from the DVD

player appears on the TV screen.

 The video cable is not connected

 Connect the video cable securely.

securely.

 The connected TV power is turned off.

 Turn on the TV.

No sound.

 The equipment connected with the

 Select the correct input mode of the

audio cable is not set to receive DVD

audio receiver so you can listen to the

signal output.

sound from the DVD player.

 The audio cables are not connected

 Connect the audio cable securely.

securely.

 The power of the equipment connected

 Turn on the equipment connected with

with the audio cable is turned off.

the audio cable.

 The Digital Audio Output is set to the

 Set the Digital Audio Output to the

wrong position.

correct position, then turn on the DVD

player again by pressing POWER.

The playback picture is

 The disc is dirty.

 Clean the disc.

poor.

The DVD player does

 No disc is inserted.

 Insert a disc. (Check that the DVD, or

not start playback.

audio CD indicator in the DVD display is

lit.)

 An unplayable disc is inserted.

 Insert a playable disc. (Check the disc

type, color system, and Regional code.)

 The disc is placed upside down.

 Place the disc with the playback side

down.

 The disc is not placed within the guide.

 Place the disc on the disc tray correctly

inside the guide.

 The disc is dirty.

 Clean the disc.

 The Rating level is set.

 Cancel the Rating function or change

the rating level.

The remote control

 The remote control is not pointed at the

 Point the remote control at the remote

does not work properly.

remote sensor of the DVD player.

sensor of the DVD player.

 The remote control is too far from the

 Operate the remote control within 23 ft

DVD player.

(7 m).

 There is an obstacle in the path of the

 Remove the obstacle.

remote control and the DVD player.

 The batteries in the remote control are

 Replace the batteries with new ones.

exhausted.

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