LG KG300: Troubleshooting

Troubleshooting: LG KG300

Troubleshooting

Problem Possible Corrective measures

Telephone cannot be switched on Please take out and insert the battery once again then press

E power on.

Battery empty Charge battery. Check charging indicator in the display.

The battery doesnt charge properly or the phone

Wipe the charging contacts of both phone and battery with

sometimes turns itself off

a clear soft cloth.

Usage time of battery becomes shorter battery charge time is shorter, it may be due to the user

Troubleshooting

environment, or large volume of calls, or weak signals.

Charging errorTemperature out of range Make sure the ambient temperature is right, wait for a

while, and charge it again.

Charging errorWrong charger Only use original LG accessories.

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Charging errorBattery defective Replace battery.

Charging errorNo battery icon appears when

The battery is empty or has not been used for a long time.

charging

It may take a while before the battery icon appears on the

screen.

Forget the phone code or password The default phone code is “0000”.

Enter PUK The PIN code has been entered incorrectly three times in

succession, and the phone is now blocked. Enter the PUK

supplied by your service provider.

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Problem Possible Corrective measures

Phone loses network The network connection has been lost. You may be in a

weak signal area. Move and try again. You are trying to

access an option for which you have no subscription with

your service provider. Contact the service provider for

further detail.

You have entered a number but it was not dialed

Be sure that you have pressed

S.

Be sure that you have accessed the right network service.

Be sure that you have not set an outgoing call barring

Troubleshooting |

option.

Be sure that you have entered the area code.

Your correspondent cannot reach you

Be sure that your phone is switched on. Press

S for

more than one second. Be sure that you are accessing the

network service. Be sure that you have not set an incoming

call barring option.

Your correspondent cannot hear you speaking Be sure that you have switched off the loudspeaker. Be sure

that you are holding the phone close enough to your mouth.

The microphone is located at the bottom of the phone.

The audio quality of the call is poor Check the signal strength indicator on the display

. The

number of bars indicates the signal strength. If you are in a

building try to move closer to window side.

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Troubleshooting

Problem Possible Corrective measures

No number is dialled when you recall a Contacts

Use the Contacts/Search feature to ensure the number has

entry

been stored correctly. Resave the number, if necessary.

Cannot use the Internet/WAP Your subscription does not include data capability. You will

need to contact your service provider to apply the service.

Cannot use MMS/picture messages on your phone Your subscription does not include data capability. You will

need to contact your service provider to apply the service.

Troubleshooting

If the above guidelines do not help you to solve the

Take note of the model number of your mobile phone and a

problem

clear description of the problem. Contact your phone dealer

or LG Service Center for help.

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