LG Q6 Gold: Appendix

LG Mobile Phone software update via Over-

the-Air (OTA)

This feature allows you to conveniently update your phone’s software to

a newer version via OTA, without connecting a USB cable. This feature will

only be available if and when LG makes a newer firmware version available

for your device.

To perform the phone software update,

Settings

General About phone Common Update centre

Software Update

Check now for update.

• Your personal data from internal phone storage—including information

about your Google account and any other accounts, your system/

application data and settings, any downloaded applications and your

DRM licence—might be lost in the process of updating your phone’s

software. Therefore, LG recommends that you backup your personal

data before updating your phone’s software. LG does not take

responsibility for any loss of personal data.

• This feature depends on the area or service provider.

Appendix 125

FAQ

This chapter lists some problems you might encounter when using your

device. Some problems require you to call your service provider, but most

are easy to fix yourself.

SIM card error

Make sure the SIM card is correctly inserted.

No network connection or dropped network

Signal is weak. Move to a window or an open area.

You are outside the carrier network area. Move and check the network.

Calls are not available

New network not authorized.

Make sure you have not set call barring for the incoming number.

Make sure you have not set call barring for the number you are dialing.

Device cannot be turned on

When the battery is completely discharged, your device will not turn on.

Fully charge the battery before turning on the device.

Charging error

Make sure device is charging at a normal temperature.

Check the charger and its connection to the device.

Use only in-box accessories which are authorized by LG.

Appendix 126

The battery depletes faster than when first purchased

When you expose the device or the battery to very cold or hot

temperatures, the battery life may be reduced.

Battery consumption will increase when you use certain features or apps,

such as GPS, games or the Internet.

The battery is consumable and the battery life will get shorter over time.

Error messages appear when launching the camera

Charge the battery.

Free some memory by transferring files to a computer or deleting files

from your device.

Restart the device.

If you are still having trouble with the camera app after trying these tips,

contact a LG Electronics Service Center.

The photo quality is poor

The quality of your photos may vary, depending on the surroundings and

the photography techniques you use.

If you take photos and videos, standard angle quality is better than wide-

angle.

If you take photos in dark areas, at night or indoors, image noise may

occur or images may be out of focus.

If you have any problems, reset the options.

Appendix 127

The touch screen responds slowly or incorrectly

If you attach a screen protector or optional accessories to the touch

screen, the touch screen may not function properly.

If you are wearing gloves, if your hands are not clean while touching the

touch screen or if you tap the screen with sharp objects or your fingertips,

the touch screen may malfunction.

The touch screen may malfunction in humid conditions or when exposed

to water.

Restart your device to clear any temporary software bugs.

If the touch screen is scratched or damaged, visit a LG Electronics Service

Center.

Hangs or freezes

Restart the device

If your device freezes or hangs, you may need to close apps or turn the

device off and then on again.

Perform a boot-up

A soft reset may be used to reset the device if the screen freezes, or

the buttons, touch screen or device are no longer responding.

To perform a soft reset of your device, simply press and hold the

Volume Down and Power keys until the device restarts.

Reset the device

If the methods above do not solve your problem, perform a factory

data reset.

On the settings screen, tap General > Backup & reset > Factory data

reset.

*

This method resets all settings for the device and deletes data.

Before performing the factory data reset, remember to make back-

up copies of all important data stored in the device.

* If you registered a Google account to the device, you must sign in to

the same Google account after resetting the device.

Appendix 128

Bluetooth device is not located

Make sure the Bluetooth wireless feature is activated on your device.

Make sure the Bluetooth wireless feature is activated on the device you

wish to connect to.

Make sure your device and the other Bluetooth device are within the

maximumBluetoothrange(10m).

If the tips above do not solve your problem, contact a LG Electronics

Service Center.

A connection is not established when you connect the

device to a computer

Make sure the USB cable you are using is compatible with your device.

Make sure you have the proper driver installed and updated on your

computer.

Downloaded application causes a lot of errors

Application has problems.

Remove and reinstall the application.

Appendix 129

Anti-Theft Guide

Set up your device to prevent other people from using it if it's been reset

to factory settings without your permission. For example, if your device is

lost, stolen, or wiped, only someone with your Google account or screen

lock information can use the device.

All you need to make sure your device is protected is:

• Set a screen lock: If your device is lost or stolen but you have a screen

lock set, the device can't be erased using the Settings menu unless

your screen is unlocked.

• Add your Google account on your device: If your device is wiped but

you have your Google account on it, the device can't finish the setup

process until your Google account information is entered again.

After your device is protected, you'll need to either unlock your screen or

enter your Google account password if you need to do a factory reset.

This ensures that you or someone you trust is doing the reset.

• Do not forget your Google account and password you had added to

your device prior to performing a factory reset. If you can't provide the

account information during the setup process, you won't be able to use

the device at all after performing the factory reset.

Appendix 130

Regulatory information

(Regulation ID number, E-labeling,

etc.)

For regulatory details, go to Settings General Regulatory & Safety.

Tempered glass parts

Tempered glass parts of this device are not permanent and they may wear

out over time.

• If you drop your device on a hard surface or subject it to severe impact,

the tempered glass may be damaged.

If this happens, stop using your device immediately and contact an LG

Customer Service Centre.

• You can purchase protective cases to protect your device from damage

on the market.

Note that these protective cases are not covered under the warranty

service provided by LG Electronics and safety is not guaranteed.

Aspect ratio

This device uses 18:9 aspect ratio.

• Some downloaded apps may not support 18:9 aspect ratio.

In this case, select the most optimal screen ratio for the app or consult

the app provider for more information.

Appendix 131

More information

Open Source Software Notice Information

To obtain the source code under GPL, LGPL, MPL, and other open

source licenses, that is contained in this product, please visit

http://opensource.lge.com

.

In addition to the source code, all referred license terms, warranty

disclaimers and copyright notices are available for download.

LG Electronics will also provide open source code to you on CD-ROM

for a charge covering the cost of performing such distribution (such

as the cost of media, shipping, and handling) upon email request to

opensource@lge.com

. This offer is valid for three (3) years from the date

on which you purchased the product.

Trademarks

• Copyright ©2017 LG Electronics Inc. All rights reserved. LG and the

LG logo are registered trademarks of LG Group and its related entities.

• Google™, Google Maps™, Gmail™, YouTube™, Duo™ and Google Play™

store are trademarks of Google, Inc.

• Bluetooth

®

is a registered trademark of Bluetooth SIG, Inc. worldwide.

• Wi-Fi

®

and the Wi-Fi logo are registered trademarks of the Wi-Fi

Alliance.

• All other trademarks and copyrights are the property of their

respective owners.

Appendix 132

DECLARATION OF CONFORMITY

Hereby, LG Electronics declares that this LG-M700 product is in

compliance with the essential requirements and other relevant provisions

of Directive 2014/53/EU.

A copy of the Declaration of Conformity can be found at

http://www.lg.com/global/declaration

Contact office for compliance of this product

LG Electronics European Shared Service Center B.V.

Krijgsman 1, 1186 DM Amstelveen, The Netherlands

Ukraine Restriction of Hazardous Substances

The equipment complies with requirements of the Technical Regulation,

in terms of restrictions for the use of certain dangerous substances in

electrical and electronic equipment.

Appendix 133

Customs Union Technical Regulations

1. Manufacturer Info

LG ELECTRONICS INC

128, YEOUI-DAERO, YEONGDUNGPO-GU, SEOUL, KOREA

2. Production Plants

• LG ELECTRONICS INC.

222 LG-RO, JINWI-MYEON, PYEONGTAEK-SI, GYUNGGI-DO,

451-713, KOREA

• QINGDAO LG INSPUR DIGITAL COMMUNICATIONS CO., LTD

NO.2, XIANGTAN ROAD, DANSHAN INDUSTRY AREA, CHENGYANG

DISTRICT, QINGDAO, SHANDONG PROVINCE,CHINA

• INSPUR LG DIGITAL MOBILE COMMUNICATIONS CO., LTD.

228 CHANGJIANG ROAD, YANTAI DEVELOPMENT ZONE, CHINA

• LG ELECTRONICS VIETNAM HAIPHONG CO., LTD.

LOT CN2, TRANG DUE INDUSTRIAL PARK, LE LOI COMMUNE, AN

DUONG DISTRICT, HAIPHONG CITY, VIETNAM.

• ARIMA COMMUNICATION CO., LTD.

NO.168 JIAOTONG NORTH ROAD, WUJIANG CITY, JIANG SU

PROVINCE, CHINA

• HUAQIN TELECOM TECHNOLOGY CO.,LTD.

NO.9-NORTH-OF-INDUSTRY-ROAD, SONGSHAN-LAKE,

DONGGUAN CITY, GUANGDONG PROVINCE, CHINA

3. Production Date

Production date indicated on the box

Appendix 134