Kenwood KDC-U31R: TROUBLESHOOTING

TROUBLESHOOTING

Symptom Remedy

Symptom Remedy

Sound cannot be heard. • Adjust the volume to the optimum level.

“USB ERR” appears. • Remove the USB device, turn the unit off, then turn it on

• Check the cords and connections.

again.

• Try to connect another USB device.

“PROTECT” appears and no

Check to be sure the terminals of the speaker wires are

operations can be done.

insulated properly, then reset the unit. If this does not solve the

“iPod ERR” appears. • Reconnect the iPod.

problem, consult your nearest service center.

• Reset the iPod.

• Sound cannot be heard.

Clean the connectors. (

➜

2)

Noise is generated. Skip to another track or change the disc.

• The unit does not turn on.

Tracks do not play back as you

Playback order is determined when files are recorded.

• Information shown on the

have intended them to play.

display is incorrect.

“READING” keeps flashing. Do not use too many hierarchical levels or folders.

The unit does not work at all.

Reset the unit. (

➜

3)

Elapsed playing time is not correct.

This is caused by how the tracks are recorded.

• Radio reception is poor.

• Connect the antenna firmly.

• Static noise while listening to

• Pull the antenna out all the way.

The number of songs contained in

Podcast files are not counted on this unit as this unit does

the radio.

the “SONGS” category of this unit

not support the playback of podcast files.

is different from the iPod/iPhone.

“NA FILE” appears.

Make sure the disc contains supported audio files. (

➜

9)

Correct characters are not

This unit can only display uppercase letters, numbers, and

“NO DISC” appears. Insert a playable disc into the loading slot.

displayed (e.g. album name).

a limited number of symbols. Uppercase Cyrillic letters can

“TOC ERR” appears. Make sure the disc is clean and inserted properly.

also be displayed if [RUSSIAN] is set to [RUS ON]. (

➜

4)

“PLS EJCT” appears. Reset the unit. If this does not solve the problem, consult your

nearest service center.

Disc cannot be ejected. Press and hold

0

to forcibly eject the disc. Be careful not

to drop the disc when it is ejected. If this does not solve the

problem, reset the unit. (

➜

3)

“READ ERR” appears. Copy the files and folders onto the USB device again. If this does

not solve the problem, reset the USB device or use another USB

device.

“NO DVICE” appears. Connect a USB device, and change the source to USB again.

“COPY PRO” appears. A copy-protected file is played.

“NO MUSIC” appears. Connect a USB device that contains playable audio files.

“NA DVICE” appears. Connect a supported USB device, and check the connections.

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