Kenwood KRC-394: Troubleshooting Guide

Troubleshooting Guide: Kenwood KRC-394

KRC-394(E2)_U.S r1 02.9.26 7:29 PM Page 28

Troubleshooting Guide

What might seem to be a malfunction in your unit may

? The TEL mute function does not work.15

just be the result of slight misoperation or miswiring.

The TEL mute wire is not connected properly.

Before calling service, first check the following table

Connect the wire correctly, referring to the section on

<Connecting Wires to Terminals>.

for possible problems.

English

? The TEL mute function turns ON even though the TEL mute wire is

General

not connected.16

The TEL mute wire is touching a metal part of the car.

? The power does not turn ON.01

Pull the TEL mute wire away from the metal part of the car.

The fuse has blown.

After checking for short circuits in the wires, replace the fuse with

? No sound can be heard, or the volume is low.

one with the same rating.

The fader or balance settings are set all the way to one side.21

No ACC position on vehicle ignition.02

Center the fader and balance settings.

Connect the same wire to the ignition as the battery wire.

The input/output wires or wiring harness are connected incorrectly.22

Reconnect the input/output wires or the wiring harness correctly.

? If you have selected Standby mode, the power will go OFF

See the section on "Connecting Wires to Terminals".

automatically.03

The Power OFF Timer function has been activated.

The cassette tape is bad.23

If you do not want the power to go OFF automatically, cancel the

Try playing another cassette tape. If works fine, the first tape was

Power OFF Timer function.

bad.

? The sound quality is poor or distorted.25

? Nothing happens when the buttons are pressed.04

One of the speaker wires is being pinched by a screw in the car.

The computer chip in the unit is not functioning normally.

Check the speaker wiring.

Press the reset button on the unit (page 4).

The tape head is dirty.26

? There’s a source you can’t switch.05

Clean the tape head.

There’s no tape inserted.

The speakers are not wired correctly.27

Set the media you want to listen to. If there’s no media in this

Reconnect the speaker wires so that each output terminal is

unit, you can't switch to each source.

connected to a different speaker.

The Disc changer isn’t connected.08

Connect the Disc changer. If the Disc changer isn’t connected to

? The Touch Sensor Tone doesn’t sound.34

it's input terminal, You can't switch to an external disc source.

The preout jack is being used.

The Touch Sensor Tone can’t be output from the preout jack.

? The memory is erased when the ignition is turned OFF.10

The battery wire has not been connected to the proper terminal.

? Even though Synchronize Clock is ON, the clock can’t be adjusted.35

Connect the wire correctly, referring to the section on

The received RDS station isn’t sending time data.

<Connecting Wires to Terminals>.

Receive another RDS station.

The ignition and battery wire are incorrectly connected.11

Connect the wire correctly, referring to the section on

<Connecting Wires to Terminals>.

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KRC-394(E2)_U.S r1 02.9.26 7:29 PM Page 29

Tuner source

Disc source

? Radio reception is poor.39

? "AUX" is displayed without achieving External disc control mode.50

The car antenna is not extended.

O-N switch is set to "O" side.

Pull the antenna out all the way.

Set the switch to "N" side.

The antenna control wire is not connected.40

Unsupported disc changer is connected.51

Connect the wire correctly, referring to the section on

Connect the supported disc changer. (page 3)

<Connecting Wires to Terminals>.

? The specified disc does not play, but another one plays instead.52

? It isn't the set Traffic information sound volume. 43

The specified CD is quite dirty.

The set sound volume is less than the tuner sound volume.

Clean the CD.

If the tuner sound volume is louder than the set sound volume,the

The CD is upside-down.53

tuner sound volume is used.

Load the CD with the labeled side up.

The disc is loaded in a different slot from that specified.54

Cassette tape source

Eject the disc magazine and check the number for the specified

? Can’t remove tape.44

disc.

The cause is that more than 10 minutes has elapsed since the vehicle

The disc is severely scratched.55

ACC switch was turned OFF.

Try another disc instead.

The tape can only be removed within 10 minutes of the ACC

switch being turned OFF. If more than 10 minutes has elapsed,

? The specified track will not play.58

turn the ACC switch ON again and press the Eject button.

Random play or magazine random play has been selected.

Turn off random play or magazine random play.

? The Tape Advance and Music Repeat don’t operate correctly.45

The space between the songs on the tape can’t be recognized

? Track repeat, disc repeat, track scan, random play, and magazine

because it’s too short.

random play start by themselves.59

Have at least 4 seconds between songs.

The setting is not canceled.

The settings for these functions remain on until the setting to off

The space between songs can’t be recognized because there’s too

or the disc ejected, even if the power is turned off or the source

much noise between songs.46

changed.

Reduce the noise between songs.

? Cannot play CD-R or CD-RW.60

? The blank skip doesn’t work.47

Finalization processing is not being conducted for CD-R/CD-RW.

Because noise is too loud, the non-recorded part can’t be recognized.

Conduct finalization processing with CD recorder.

Reduce the noise between songs.

A non-compatible CD changer is being used to play the CD-R/CD-

? Blank Skip functions at places that are recorded.48

RW.61

Because the recording level is low, it’s recognized as not recorded.

Use a CD changer compatible with CD-R/CD-RW to play.

Turn Blank Skip OFF.

?Track Search can't be done.66-2

For the albums first or last song.

For each album, Track Search can't be done in the backward

direction for the first song or in the forward direction for the last

song.

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