Yamaha RX-V663 Black: Troubleshooting

TROUBLESHOOTING

Troubleshooting

Refer to the table below when this unit does not function properly. If the problem you are experiencing is not listed below

or if the instruction below does not help, turn off this unit, disconnect the power cable, and contact the nearest authorized

Yamaha dealer or service center.

■ General

See

Problem Cause Remedy

page

This unit fails to turn

The power cable is not connected or the

Connect the power cable firmly. —

on or enters the

plug is not completely inserted.

standby mode soon

The speaker impedance setting is incorrect. Set the speaker impedance to match your speakers. 28

after the power is

The protection circuitry has been activated. Make sure that all speaker wire connections on this

14

turned on.

unit and on all speakers are secure and that the wires

for each connection do not touch anything other than

their respective connections.

This unit has been exposed to a strong

Set this unit to the standby mode, disconnect the power

—

external electric shock (such as lightning or

cable, plug it back in after 30 seconds and then use this

strong static electricity).

unit normally.

No sound. Incorrect input or output cable connections. Connect the cables properly. If the problem persists,

20-26

the cables may be defective.

The optimizer microphone is connected. Disconnect the optimizer microphone. 35

Audio input jack select is set to “HDMI”,

Set Audio input jack select to “AUTO”. 44

“COAX/OPT” or “ANALOG”.

Audio input jack select is set to

Set Audio input jack select to “AUTO” or

44

“ANALOG” while playing a source

“COAX/OPT”.

encoded in Dolby Digital or DTS.

No appropriate input source has been

Select an appropriate input source with the INPUT

42, 43

selected.

selector on the front panel (or the input selector

buttons on the remote control).

Speaker connections are not secure. Secure the connections. 14

The front speakers to be used have not been

Select the front speakers by pressing

A

SPEAKERS

43

selected properly.

on the front panel repeatedly.

The volume is turned down. Turn up the volume. —

The sound is muted.

Press

G

MUTE or

G

VOLUME +/– on the remote

45

control to resume audio output and then adjust the

volume.

Signals this unit cannot reproduce are

Play a source whose signals can be reproduced by this

—

being input from a source component, such

unit.

as a CD-ROM.

The HDMI components connected to this

Connect HDMI components that support the HDCP

18

unit do not support the HDCP copy

copy protection standards.

protection standards.

“S.AUDIO” is set to “OTHER” and

Set “S.AUDIO” to “RX-V663” in “MANUAL

89

“HDMI” audio signals are not being played

SETUP”.

back on this unit.

No picture. The output and input for the picture are

Set “VIDEO CONV.” to “ON” or connect your source

88

connected to different types of video jacks.

components in the same way as you connect your

video monitor to this unit.

Non-standard video signals are input.

The sound suddenly

The protection circuitry has been activated

Check that the speaker impedance setting is correct. 28, 106

goes off.

because of a short circuit, etc.

Check that the speaker wires are not touching each

—

other and then turn this unit back on.

The sleep timer has turned this unit off. Turn this unit on, and play the source again. —

The sound is muted.

Press

G

MUTE or

G

VOLUME +/– on the remote

45

control to resume audio output.

Sound is heard from

Incorrect cable connections. Connect the cables properly. If the problem persists,

14

the speaker on one

the cables may be defective.

side only.

Incorrect settings in “SP LEVEL”. Adjust the “SP LEVEL” settings. 78

110 En

Troubleshooting

See

Problem Cause Remedy

page

Only the center

When playing a monaural source with a

speaker outputs

sound field program, the source signal is

substantial sound.

directed to the center channel, and the front

and surround speakers output effect

sounds.

No sound is heard

“CENTER SP” in “SET MENU” is set to

Set “CENTER SP” to “SMALL” or “LARGE”. 77

from the center

“NONE”.

speaker.

One of the sound field programs (except

Try another sound field program. 48

for “7ch Stereo”) has been selected.

No sound is heard

The sound field programs are turned off.

Press

O

STRAIGHT to turn them on.

51

from the presence

You are using a source or program

Try another sound field program. 42

speakers.

combination that does not output sound

from all channels.

“EXTRA SP ASSIGN” is set to a setting

Set “EXTRA SP ASSIGN” to “PRESENCE”. 76

other than “PRESENCE”.

No sound is heard

“SUR. L/R SP” in “SET MENU” is set to

Set “SUR. L/R SP” to “SML” or “LRG”. 77

from the surround

“NONE”.

speakers.

This unit is in the “Straight” mode and a

Press

O

STRAIGHT on the front panel so that

51

monaural source is being played back.

“Straight” disappears from the front panel display.

No sound is heard

“SUR. L/R SP” in “SET MENU” is set to

Set “SUR. L/R SP” and “SUR.B L/R SP” to a setting

77

from the surround

“NONE” and “SUR.B L/R SP” is

other than “NONE”.

back speakers.

automatically set to “NONE”.

“SUR.B L/R SP” in “SET MENU” is set to

Set “SUR.B L/R SP” to a setting other than “NONE”. 77

“NONE”.

Zone 2 speaker

“EXTRA SP ASSIGN” is set to a setting

Set “EXTRA SP ASSIGN” to “ZONE2”. 76

settings are not

other than “ZONE2”.

available in “SET

MENU”.

FRONT B speakers

“EXTRA SP ASSIGN” is set to a setting

Set “EXTRA SP ASSIGN” to “FRONT B”. 76

cannot be activated.

other than “FRONT B”.

No sound from the

“EXTRA SP ASSIGN” is set to

Set “EXTRA SP ASSIGN” to “FRONT B”. 76

center, surround or

“ZONE B”.

surround back

speakers when the

FRONT B speakers are

activated.

INFORMATION

ADDITIONAL

Presence speaker

“EXTRA SP ASSIGN” is set to a setting

Set “EXTRA SP ASSIGN” to “PRESENCE”. 76

settings are not

other than “PRESENCE”.

available in “SET

MENU”.

No sound is heard

“LFE/BASS OUT” in “SET MENU” is set

Set “LFE/BASS OUT” to “SWFR” or “BOTH”. 76

from the subwoofer.

to “FRONT” when a Dolby Digital or DTS

signal is being played.

“LFE/BASS OUT” in “SET MENU” is set

Set “LFE/BASS OUT” to “BOTH”. 76

to “SWFR” or “FRONT” when a

2-channel source is being played.

The source does not contain low-frequency

signals.

Dolby Digital or DTS

The connected component is not set to

Make an appropriate setting following the operating

—

sources cannot be

output Dolby Digital or DTS digital

instructions for your component.

played. (Dolby Digital

signals.

or DTS indicator in the

Audio input jack select is set to

Set Audio input jack select to “AUTO”. 44

front panel display

“ANALOG”.

does not light up.)

A humming sound is

Incorrect cable connections. Connect the audio cables firmly. If the problem

—

heard.

persists, the cables may be defective.

No connection from the turntable to the

Connect the grounding cable of your turntable to the

23

GND terminal.

GND terminal of this unit.

English

The volume level is

The record is being played on a turntable

Connect your turntable to this unit through an MC-

23

low while a record is

with an MC cartridge.

head amplifier.

being played.

111 En

Troubleshooting

See

Problem Cause Remedy

page

The volume level

The component connected to the AUDIO

Turn on the power of the component. —

cannot be increased,

OUT (REC) jacks of this unit is turned off.

or the sound is

distorted.

The sound effects

It is not possible to record the sound effects

cannot be recorded.

with a recording component.

A source cannot be

The source component is not connected to

Connect the source component to the DIGITAL

21, 23

recorded by a digital

the DIGITAL INPUT jacks of this unit.

INPUT jacks.

recording component

Some components cannot record Dolby

connected to the

Digital or DTS sources.

DIGITAL OUTPUT jack.

A source cannot be

The source component is not connected to

Connect the source component to the analog AUDIO

23

recorded by an analog

the analog AUDIO IN jacks of this unit.

IN jacks.

component connected

to the AUDIO OUT

(REC) jacks.

The sound field

“MEMORY GUARD” in “SET MENU” is

Set “MEMORY GUARD” to “OFF”. 88

parameters and some

set to “ON”.

other settings of this

unit cannot be

changed.

This unit does not

The internal microcomputer has been

Disconnect the power cable from the AC wall outlet

—

operate properly.

frozen by an external electric shock (such

and then plug it in again after about 30 seconds.

as lightning or excessive static electricity)

or by a power supply with low voltage.

No sound is heard

The HDMI component does not accept the

Convert the multi-channel audio signals to the

—

from the connected

multi-channel audio signals.

2-channel audio signals at the source component such

HDMI component.

as a DVD player.

“CHECK SP WIRES”

Speaker cables are short-circuited. Make sure all speaker cables are connected correctly. 14

appears in the front

panel display.

There is noise

This unit is too close to the digital or high-

Move this unit further away from such equipment. —

interference from

frequency equipment.

digital or radio

frequency equipment.

The picture is

The video source uses scrambled or

disturbed.

encoded signals to prevent dubbing.

This unit suddenly

The internal temperature is too high and the

Wait about 1 hour for this unit to cool down and then

—

enters the standby

overheat protection circuitry has been

turn it back on.

mode.

activated.

■ HDMI

See

Problem Cause Remedy

page

No picture or sound.

The number of the connected HDMI

Reduce the number of the connected HDMI

—

components is over the limit.

components.

HDCP authentication failed. Check that the connected HDMI components support

—

the HDCP copy protection standards.

112 En

Troubleshooting

■ Tuner (FM/AM)

See

Problem Cause Remedy

page

FM stereo reception is

The characteristics of FM stereo

Check the antenna connections. 27

noisy.

broadcasts may cause this problem

Try using a high-quality directional FM

—

when the transmitter is too far away or

antenna.

the antenna input is poor.

Use the manual tuning method. 53

There is distortion, and

There is multi-path interference. Adjust the antenna position to eliminate multi-

—

clear reception cannot be

path interference.

obtained even with a

FM

good FM antenna.

The desired station

The signal is too weak. Use a high-quality directional FM antenna. —

cannot be tuned into with

Use the manual tuning method. 53

the automatic tuning

method.

Previously preset

This unit has been disconnected for a

Preset the stations again. 54

stations can no longer be

long period.

tuned into.

The desired station

The signal is weak or the antenna

Tighten the AM loop antenna connections and

—

cannot be tuned into with

connections are loose.

orient the antenna for the best reception.

the automatic tuning

Use the manual tuning method. 53

method.

AM

There are continuous

Noise can result from lightning,

Use an outdoor antenna and a ground wire.

—

crackling and hissing

fluorescent lamps, motors, thermostats

This will help somewhat, but it is difficult to

noises.

and other electrical equipment.

eliminate all noise.

There are buzzing and

A TV set is being used nearby. Move this unit away from the TV set. —

whining noises.

INFORMATION

ADDITIONAL

English

113 En

Troubleshooting

■ Remote control

See

Problem Cause Remedy

page

The remote control

Wrong distance or angle. The remote control will function within a maximum

31

does not work or

range of 6 m and no more than 30 degrees off-axis

function properly.

from the front panel.

Direct sunlight or lighting (from an

Reposition this unit. —

inverter type of fluorescent lamp, etc.) is

striking the remote control sensor of this

unit.

The batteries are weak. Replace all batteries. 4

The operation mode selector is set

Set the operation mode selector correctly.

—

incorrectly.

When operating this unit, set it to the

F

AMP

position. When operating the component selected by

the input selector button, set it to the

F

SOURCE

position. When operating the TV set in the

5

DTV/CBL or

5

PHONO area, set it to the

F

TV

position.

The remote control code was not correctly

Set the remote control code correctly using

93

set.

“List of remote control codes” at the end of this

manual.

Try setting another code of the same manufacturer

93

using “List of remote control codes” at the end of this

manual.

The library code of the remote control and

Match the remote control ID of this unit with the

107, 108

the remote control ID of this unit do not

corresponding remote control library code.

match.

Even if the remote control code is

Program the necessary functions independently into

95

correctly set, there are some models that

the programmable buttons using the Learn feature.

do not respond to the remote control.

The remote control

The batteries of this remote control and/or

Replace the batteries. 4

does not learn new

the other remote control are too weak.

functions.

The distance between the two remote

Place the remote controls at the proper distance. 95

controls is too much or too little.

The signal coding or modulation of the

Learning is not possible. —

other remote control is not compatible

with this remote control.

Memory capacity is full. Delete other unnecessary functions to make room for

101

the new functions.

114 En

Troubleshooting

■ iPod

Note

In case of a transmission error without a status message appearing in the front panel and in the OSD, check the connection to your iPod

(see page 25).

See

Status message Cause Remedy

page

Loading...

This unit is in the middle of recognizing the

connection with your iPod.

This unit is in the middle of acquiring song

lists from your iPod.

Connect error

There is a problem with the signal path

Turn off this unit and reconnect the Yamaha iPod

25

from your iPod to this unit.

universal dock to the DOCK terminal of this unit.

Try resetting your iPod. —

Unknown iPod

The iPod being used is not supported by

Only iPod (Click and Wheel), iPod nano, and iPod

—

this unit.

mini are supported.

iPod connected

Your iPod is properly stationed in a

Yamaha iPod universal dock (such as YDS-

10, sold separately) connected to the

DOCK terminal of this unit, and the

connection between your iPod and this unit

is complete.

Disconnected

Your iPod was removed from a Yamaha

Station your iPod back in a Yamaha iPod universal

25

iPod universal dock (such as YDS-10 sold

dock (such as YDS-10 sold separately) connected to

separately) connected to the DOCK

the DOCK terminal of this unit.

terminal of this unit.

Unable to play

This unit cannot play back the songs

Check that the songs currently stored on your iPod are

—

currently stored on your iPod.

playable.

Store some other playable music files on your iPod. —

■ Bluetooth

See

Status message Cause Remedy

page

Searching...

The Bluetooth adapter and the Bluetooth

INFORMATION

component is in the middle of the pairing.

ADDITIONAL

The Bluetooth adapter and the Bluetooth

component is in the middle of establishing

the connection.

Completed

The paring is completed.

Canceled

The paring is canceled.

BT connected

The connection between the Yamaha

Bluetooth adapter (such as YBA-10, sold

separately) and the Bluetooth component is

established.

Disconnected

The Bluetooth component is disconnected

from the Yamaha Bluetooth adapter (such

as YBA-10, sold separately).

No BT adapter

The Bluetooth adapter is not connected to

Connect the Yamaha Bluetooth adapter (such as YBA-

25

the DOCK terminal.

10, sold separately) to the DOCK terminal.

Not found

Yamaha Bluetooth adapter (such as YBA-

10, sold separately) could not find any

Bluetooth components.

Not Available

Another Bluetooth connection has already

Terminate the existing connection. 62

been established.

English

115 En

Troubleshooting

■ AUTO SETUP

Before AUTO SETUP

See

Error message Cause Remedy

page

Connect MIC!

Optimizer microphone is not connected. Connect the supplied optimizer microphone

32

to the OPTIMIZER MIC jack on the front

panel.

Unplug HP!

Headphones are connected. Unplug the headphones. —

Memory Guard!

The parameters of this unit are protected. Set “MEMORY GUARD” to “OFF”. 88

During AUTO SETUP

See

Error message Cause Remedy

page

E-1:NO FRONT SP

Front L/R channel signals are not detected. Check the front L/R speaker connections. 14

E-2:NO SUR SP

A surround channel signal is not detected. Check the surround speaker connections. 14

E-3:NO PRNS SP

A presence channel signal is not detected. Check the presence speaker connections. 14

E-4:SBR->SBL

Only a right surround back channel signal is

Connect the surround back speaker to the

14

detected.

LEFT SURROUND BACK SPEAKERS

terminal if you only have one surround back

speaker.

E-5:NOISY

Background noise is too loud. Try running “AUTO SETUP” in a quiet

—

environment.

Turn off noisy electric equipment like air

—

conditioners or move them away from the

optimizer microphone.

E-6:CHECK SUR.

Surround back speakers are connected,

Connect surround speakers when you use

14

though surround L/R speakers are not.

surround back speakers.

E-7:NO MIC

The optimizer microphone was unplugged

Connect the supplied optimizer microphone

32

during the “AUTO SETUP” procedure.

to the OPTIMIZER MIC jack on the front

panel.

E-8:NO SIGNAL

The optimizer microphone does not detect

Check the microphone setting. 32

test tones.

Check the speaker connections and

14

placement.

E-9:USER CANCEL

The “AUTO SETUP” procedure was

Run “AUTO SETUP” again. 32

cancelled due to user activity.

E-10:INTERNAL ERROR

An internal error occurred. Run “AUTO SETUP” again. 32

116 En

Troubleshooting

After AUTO SETUP

See

Warning message Cause Remedy

page

W-1:OUT OF PHASE

Speaker polarity is not correct. This message

Check the speaker connections for proper

14

may appear depending on the speakers even

polarity (+ or –).

when the speakers are connected correctly.

W-2:OVER 24m (80ft)

The distance between the speaker and the

Bring the speaker closer to the listening

—

listening position is over 24 m (80 ft).

position.

W-3:LEVEL ERROR

The difference of volume level among

Readjust the speaker installation so that all

—

speakers is excessive.

speakers are set in locations with similar

conditions.

Check the speaker connections. 14

Use speakers of similar quality. —

When “SWFR: TOO LOUD” or “SWFR:

32

TOO LOW” appears in the result screen, the

output volume of the subwoofer.

W-4:CHECK PRNS

“EXTRA SP ASSIGN” is set to

Check the presence speaker connections. 14

“PRESENCE”, though the presence channel

Set “EXTRA SP ASSIGN” to a setting other

33

signals are not detected.

than “PRESENCE”.

Notes

• If the “ERROR” or “WARNING” screens appears, check the cause of the problem, then run “AUTO SETUP” again.

• If a warning message “W-1”, “W-2”, or “W-3” appears, corrections are made, but they may not be optimal.

• If an error message “E-10” occurs repeatedly, contact a qualified Yamaha service center.

INFORMATION

ADDITIONAL

English

117 En