Dell Precision 370: инструкция

Dell Precision™ Workstation

370 Systems

Quick Reference Guide

Models DHM and WHM

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Glossary in your

User’s Guide

.

®

®

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

Windows

operating systems are not applicable.

____________________

Information in this document is subject to change without notice.

© 2004 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and Dell Precision are trademarks of Dell Inc.;

Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names

or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Models DHM and WHM

April 2004 P/N X3157 Rev. A00

Contents

Finding Information and Assistance . . . . . . . . . . . . . . . . . . . . 5

Setting Up Your Mini-Tower Computer

. . . . . . . . . . . . . . . . . . . 9

Setting Up Your Desktop Computer

. . . . . . . . . . . . . . . . . . . . . 14

Locating Your User’s Guide

. . . . . . . . . . . . . . . . . . . . . . . . . 19

Opening Your Mini-Tower Computer

. . . . . . . . . . . . . . . . . . . . 20

The Card Cooling Fan

. . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Opening Your Desktop Computer

. . . . . . . . . . . . . . . . . . . . . . 23

Caring for Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . . 24

Solving Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Troubleshooting Tips

. . . . . . . . . . . . . . . . . . . . . . . . . 25

Resolving Software and Hardware Incompatibilities

. . . . . . . . . . 25

Using Microsoft Windows XP System Restore

. . . . . . . . . . . . . 26

Using Last Known Good Configuration

. . . . . . . . . . . . . . . . . 28

Dell Diagnostics

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Before You Start Testing

. . . . . . . . . . . . . . . . . . . . . . . . 30

Beep Codes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Error Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Diagnostic Lights

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Frequently Asked Questions

. . . . . . . . . . . . . . . . . . . . . . . . 36

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents 3

4 Contents

Finding Information and Assistance

What Are You Looking For? Find it Here

• A diagnostic program for my computer

Drivers and Utilities CD (also known as the ResourceCD)

• Drivers for my computer

Documentation and drivers are already installed on your

• My device documentation

computer. You can use the CD to reinstall drivers, run the

Dell Diagnostics (see page 28), or access your device

documentation.

Readme files may be

included on your CD

to provide last-minute

updates about technical

changes to your

computer or advanced

technical-reference

material for technicians

or experienced users.

NOTE: The latest drivers and documentation updates

can be found at support.dell.com.

• System board connectors

System Information Label

• Location of system board components

Located on the inside cover of your computer.

Quick Reference Guide 5

What Are You Looking For? Find it Here

• Warranty information

Dell™ Product Information Guide

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

www.dell.com | support.dell.com

• How to remove and replace parts

Dell Precision User’s Guide

• Technical specifications

®

®

Microsoft

Windows

XP Help and Support Center

• How to configure system settings

1

Click the

Start

button and click

Help and Support.

• How to troubleshoot and solve problems

2

Click

User’s and system guides

and click

User’s guides

.

• Service Tag and Express Service Code

Service Tag and Microsoft Windows License

• Microsoft Windows License Label

These labels are located on your computer.

• Use the Service Tag

to identify your

computer when you

use

support.dell.com

or contact technical

support.

• Enter the Express

Service Code to direct your call when contacting

technical support. The Express Service Code is not

available in all countries.

6 Quick Reference Guide

What Are You Looking For? Find it Here

• Latest drivers for my computer

Dell Support Website — support.dell.com

• Answers to technical service and support questions

NOTE: Select your region to view the appropriate support

• Online discussions with other users and technical

site.

support

The Dell Support website provides several online tools,

• Documentation for my computer

including:

• Solutions — Troubleshooting hints and tips, articles

from technicians, and online courses

• Community — Online discussion with other Dell

customers

• Upgrades — Upgrade information for components, such

as memory, the hard drive, and the operating system

• Customer Care — Contact information, order status,

warranty, and repair information

• Downloads — Drivers, patches, and software updates

• Reference — Computer documentation, product

specifications, and white papers

• Service call status and support history

Dell Premier Support Website — premiersupport.dell.com

• Top technical issues for my computer

The Dell Premier Support website is customized for

• Frequently asked questions

corporate, government, and education customers. This

• File downloads

website may not be available in all regions.

• Details on my computer configuration

• Service contract for my computer

• How to use Windows XP

Windows Help and Support Center

• Documentation for my computer

1

Click the

Start

button and click

Help and Support

.

• Documentation for devices (such as a modem)

2

Type a word or phrase that describes your problem

and click the arrow icon.

3

Click the topic that describes your problem.

4

Follow the instructions on the screen.

• How to use Linux

Dell Supported Linux Sites

• E-mail discussions with Dell Precision and Linux users

• http://linux.dell.com

• Additional information regarding Linux and my Dell

• http://lists.us.dell.com/mailman/listinfo/linux-

Precision computer

precision

• http://docs.us.dell.com/docs/software/oslinux/

• http://docs.us.dell.com/docs/software/OSRHEL3/

Quick Reference Guide 7

What Are You Looking For? Find it Here

• How to reinstall my operating system

Operating System CD

The operating system is already installed on your

computer. To reinstall your operating system, use the

Operating System CD. See your Precision User’s Guide

for instructions.

After you reinstall your

operating system, use the

Drivers and Utilities CD

to reinstall drivers for the

devices that came with

your computer.

www.dell.com | support.dell.com

Your operating system

product key label is

located on your

computer.

NOTE: The color of your CD varies based on the operating

system you ordered.

8 Quick Reference Guide

Setting Up Your Mini-Tower Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

You must complete all steps to properly set up your computer.

Connect the keyboard and the mouse.

1

Connect the modem or the network cable.

2

NOTICE: Do not connect a modem cable to the

network adapter. Voltage from telephone

communications can damage the network adapter.

NOTE: If your computer has a network card installed,

connect the network cable to the card.

Quick Reference Guide 9

For single- and dual-monitor capable cards with a single connector

VGA Adapter

VGA

www.dell.com | support.dell.com

Use the VGA adapter when you have a single monitor

graphics card and you want to connect your computer

to a VGA monitor.

Dual VGA Y Cable Adapter

Dual DVI Y Cable Adapter

VGA

DVI

VGA

DVI

Use the appropriate Y cable when your graphics card has a

Use the appropriate Y cable when your graphics card has a

single connector and you want to connect your computer

single connector and you want to connect your computer

to one or two VGA monitors.

to one or two DVI monitors.

The dual-monitor cable is color coded; the blue connector is for the primary monitor, and the black

connector is for the secondary monitor. To enable dual-monitor support, both monitors must be

attached to the computer when it starts.

16 Quick Reference Guide

For dual-monitor capable cards with 1 DVI and 1 VGA connector

Single DVI/Single VGA

Dual VGA With VGA Adapter

DVI

VGA

VGA

VGA

Use the appropriate connector(s) when you want

Use the VGA adapter when you want to connect

to connect your computer to one or two monitors.

your computer to two VGA monitors.

For dual-monitor capable cards with 2 DVI connectors

Dual DVI

Dual DVI With One VGA Adapter

Dual DVI With Two VGA Adapters

DVI

DVI

DVI

VGA

VGA

VGA

Use the DVI connector(s) to connect

Use the VGA adapter to connect

Use two VGA adapters to connect

your computer to one or two DVI

a VGA monitor to one of the DVI

two VGA monitors to the DVI

monitors.

connectors on your computer.

connectors on your computer.

Quick Reference Guide 17

Connect the speakers.

4

www.dell.com | support.dell.com

NOTE: If your computer has an audio card installed, connect the speakers to the card.

Connect the power cables

and turn on the computer

5

and monitor.

Your desktop computer has an

optional front IEEE 1394

connector. This connector is only

available if you purchased an add-

in IEEE 1394 card. To purchase a

card, contact Dell. For more

information on the add-in card,

see your

User’s Guide

.

Install additional software or devices.

6

Before you install any devices or software that did not come with your computer, read the

documentation that came with the software or device or contact the vendor to verify that

the software or device is compatible with your computer and operating system.

Congratulations! You have completed the setup for your desktop computer.

18 Quick Reference Guide

Locating Your User’s Guide

Your

Dell Precision™ Workstation 370 User’s Guide

contains additional information about

your computer such as:

• Technical specifications

• Front and back views of your computer, including all of the available connectors

• Inside views of your computer, including a detailed graphic of the system board

and the connectors

• Instructions for cleaning your computer

• Information on software features, such as LegacySelect Technology control, using a password,

and system setup options

• Tips and information for using the Microsoft Windows XP operating system

• Instructions for removing and installing parts, including memory, cards, drives,

the microprocessor, and the battery

• Information for troubleshooting various computer problems

• Instructions for using the Dell Diagnostics and reinstalling drivers

• Information on how to contact Dell

You can access the

User’s Guide

from your hard drive or the Dell Support website

at

support.dell.com

.

To access the User’s Guide from your hard drive:

Click the

Start

button and click

Help and Support

.

To access your User’s Guide from the Dell Support Site:

1

Go to

support.dell.com

.

2

Follow the prompts on the website that ask you for information specific to your computer.

3

At the Dell Support website home page, click

Reference

, click

User’s Guides

, click

Systems

,

and then select your Dell Precision computer.

Quick Reference Guide 19

Opening Your Mini-Tower Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn

off your computer.

1

Shut down the operating system:

a

Save and close any open files, exit any open programs, click the

Start

button, and

then click

Turn Off Computer

.

www.dell.com | support.dell.com

b

In the

Turn off computer

window, click

Turn off

.

The computer turns off after the operating system shutdown process finishes.

2

Ensure that the computer and any attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your operating system,

turn them off now.

3

If you have installed a padlock through the padlock ring on the back panel, remove the

padlock.

NOTICE: Ensure that sufficient space exists to support the open cover—at least 30 cm (1 ft) of desk top

space.

4

Lay the computer on its side as shown in the following illustration.

5

Open the cover:

a

Facing the back of the computer, press the release button on the right side of the

computer with one hand while pulling up on the top of the cover with the other hand.

b

Press the release button on the left side of the computer with one hand while pulling up

on the top of the cover with the other hand.

6

Hold the bottom of the computer with one hand, and then pull open the cover with the other

hand.

20 Quick Reference Guide

release button

security cable slot

padlock ring

release button

Quick Reference Guide 21

card fan

CD/DVD drive

floppy drive

hard drive

(optional)

power supply

processor

www.dell.com | support.dell.com

airflow shroud

and fan

security cable slot

system board

padlock ring

The Card Cooling Fan

NOTICE: PCI Express graphics cards that run higher than 75 watts (W) require an additional cooling fan

installed. Otherwise, your card could overheat and damage your computer.

If you ordered your computer with a graphics card that requires the fan, the fan is included. If a

card fan is not present in your computer and you are installing a graphics card that runs higher than

75 W, contact Dell to purchase a card fan.

If the computer detects that you have installed a card that requires a fan, an error message appears.

For Dell contact information, see your

User's Guide

or go to

support.dell.com

and click

Contact Us

.

22 Quick Reference Guide

Opening Your Desktop Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To prevent static damage to components inside your computer, discharge static electricity

from your body before you touch any of your computer’s electronic components. You can do so by

touching an unpainted metal surface on the computer.

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn

off your computer.

1

Shut down the operating system:

a

Save and close any open files, exit any open programs, click the

Start

button, and then

click

Turn Off Computer

.

b

In the

Turn off computer

window, click

Turn off

.

The computer turns off after the operating system shutdown process finishes.

2

Ensure that the computer and any attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your operating system,

turn them off now.

3

Slide the cover release latch to the left.

4

Raise the cover, and pivot it toward the front of the computer.

cover latch release

security

cable slot

padlock ring

Quick Reference Guide 23

CD/DVD drive

floppy drive (optional)

hard drive

power supply

www.dell.com | support.dell.com

processor airflow

shroud and fan

padlock ring

Caring for Your Computer

To help maintain your computer, follow these suggestions:

• To avoid losing or corrupting data, never turn off your computer when the hard drive light is

on.

• Schedule regular virus scans using virus software.

• Manage hard drive space by periodically deleting unnecessary files and defragmenting

the drive.

• Back up files on a regular basis.

• Periodically clean your monitor screen, mouse, and keyboard (see your

User’s Guide

for more

information).

24 Quick Reference Guide

ecurity

cable slot

Solving Problems

Troubleshooting Tips

Follow the following tips when you troubleshoot your computer:

• If you added or removed a part before the problem started, review the installation procedures

and ensure that the part is correctly installed.

• If a peripheral device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message. The message may

help technical support personnel diagnose and fix the problem(s).

• If an error message occurs in a program, see the program’s documentation.

• If the recommended action in the troubleshooting section is to see a section in your

User’s

Guide

, go to

support.dell.com

(on another computer if necessary) to access your

User’s

Guide.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly

configured, you can use the Hardware Troubleshooter to resolve the incompatibility. In the

®

®

Microsoft

Windows

2000 operating system, you can also use Device Manager to resolve

incompatibilities.

Windows XP

To resolve incompatibilities using the Hardware Troubleshooter:

1

Click the

Start

button and click

Help and Support

.

2

Ty p e

hardware troubleshooter

in the

Search

field and click the arrow to start

the search.

3

Click

Hardware Troubleshooter

in the

Search Results

list.

4

In the

Hardware Troubleshooter

list, click

I need to resolve a hardware conflict

on my computer

, and click

Next

.

Windows 2000

To resolve incompatibilities using Device Manager:

1

Click the

Start

button, point to

Settings

, and then click

Control Panel

.

2

In the

Control Panel

window, double-click

System

.

3

Click the

Hardware

tab.

4

Click

Device Manager

.

5

Click

View

and click

Resources by connection

.

Quick Reference Guide 25

Light Pattern Problem Description Suggested Resolution

A possible BIOS failure has occurred; the

Run the BIOS Recovery utility, wait for

computer is in the recovery mode.

recovery completion, and then restart

the computer.

ABCD

A possible processor failure has occurred. Reinstall the processor and restart the

computer. For more information on

reinstalling the processor, see your

ABCD

User’s Guide.

www.dell.com | support.dell.com

Memory modules are detected, but

1

Reseat the memory modules.

a memory failure has occurred.

2

Restart the computer.

3

Run the Dell Diagnostics.

ABCD

4

If the problem persists, contact Dell.

A possible expansion card failure has

1

Determine if a conflict exists by

occurred.

removing a card (not the graphics

card) and then restarting the

ABCD

computer. For more information

on removing a card, see your

User’s

Guide

.

2

If the problem persists, reinstall the

card that you removed, remove a

different card, and then restart the

computer.

3

Repeat this process for each card.

If the computer starts normally,

troubleshoot the last card you

removed for resource conflicts (see

"Resolving Software and Hardware

Incompatibilities").

4

If the problem persists, contact Dell.

For more information on contacting

Dell, see your

User’s Guide

.

= yellow

= green

= off

32 Quick Reference Guide

Light Pattern Problem Description Suggested Resolution

A possible graphics card failure has

• If the computer has a graphics card,

occurred.

remove the card, reinstall it, and then

restart the computer. For more

ABCD

information on reinstalling the

graphics card, see your

User’s Guide

.

• If the problem still exists, install a

graphics card that you know works and

restart the computer.

• If the problem persists or the

computer has integrated graphics,

contact Dell. For more information on

contacting Dell, see your

User’s Guide

.

A possible floppy or hard drive failure

Reseat all power and data cables and

has occurred.

restart the computer.

ABCD

A possible USB failure has occurred. Reinstall all USB devices, check cable

connections, and then restart the

computer.

ABCD

= yellow

= green

= off

Quick Reference Guide 33

Light Pattern Problem Description Suggested Resolution

No memory modules are detected.

• If you have one memory module

installed, reinstall it and restart the

computer. For more information on

ABCD

memory modules, see your

User’s

Guide

.

• If you have two or more memory

modules installed, remove the

modules, reinstall one module, and

then restart the computer. If the

computer starts normally, reinstall an

additional module. Continue until

www.dell.com | support.dell.com

you have identified a faulty module or

reinstalled all modules without error.

For more information on memory

modules, see your

User’s Guide

.

• If available, install properly working

memory of the same type into your

computer. For more information on

memory modules, see your

User’s

Guide

.

• If the problem persists, contact Dell.

For more information on contacting

Dell, see your

User’s Guide

.

System board failure has occurred.

Contact Dell

for technical assistance.

For more information on contacting

Dell, see your User’s Guide.

ABCD

Memory modules are detected, but a

• Ensure that no special memory

memory configuration or compatibility

module/memory connector placement

error exists.

requirements exist.

ABCD

• Verify that the memory modules that

you are installing are compatible with

your computer.

• Reinstall the memory modules and

restart the computer.

• If the problem persists, contact Dell.

For more information on contacting

Dell, see your

User’s Guide

.

= yellow

= green

= off

34 Quick Reference Guide

Light Pattern Problem Description Suggested Resolution

A possible system board resource and/or

Perform the procedures in

"Resolving

hardware failure has occurred.

Software and Hardware

Incompatibilities"

(see

page 25).

ABCD

If the problem persists,

contact Dell

. For

more information on contacting Dell,

see your User’s Guide.

A possible expansion card failure has

1

Determine if a conflict exists by

occurred.

removing a card (not a graphics card)

and restarting the computer. For more

ABCD

information on removing a card, see

your U

ser’s Guide

.

2

If the problem persists, reinstall

the card that you removed, remove

a different card, and then restart

the computer.

3

Repeat this process for each card.

If the computer starts normally,

troubleshoot the last card removed

from the computer for resource

conflicts (see "Resolving Software

and Hardware Incompatibilities" on

page 25).

4

If the problem persists, contact Dell.

For more information on contacting

Dell, see your

User’s Guide

.

Another failure has occurred.

• Ensure that the cables are properly

connected to the system board from

the hard drive, CD drive, and DVD

ABCD

drive.

• If the problem persists, contact Dell.

For more information on contacting

Dell, see your

User’s Guide

.

The computer is in a normal operating

None.

condition after POST.

ABCD

= yellow

= green

= off

Quick Reference Guide 35

Frequently Asked Questions

How Do I... Solution Where to Find Additional Information

Set up my computer to use

If your computer has the required

To locate additional information

two monitors?

graphics card to support dual-

about using dual monitors, see the

monitor setup, then look in your box

graphics card documentation on the

for a Y-cable. The Y-cable has a single

Drivers and Utilities CD.

connector on one end (plug this

connector into the back panel) and

branches into two connectors (plug

these connectors into the monitor

cables). For the mini-tower

www.dell.com | support.dell.com

computer, see "Connect the monitor"

on page 10 and for the desktop

computer, see "Connect the monitor"

on page 15.

Connect my monitor when the

If your graphics card has a DVI

Contact Dell for more information.

monitor cable connector doesn’t

connector but your monitor has a

seem to fit the connector on the

VGA connector, then you need to use

back of my computer?

an adapter. An adapter should be

included in the box.

Install a card fan? If you have installed a new graphics

For information on installing a card

card that runs higher than 75 W, you

fan or a card, see your User's Guide.

need to install a card cooling fan. To

order a card cooling fan, contact

Dell. Contact information is located

in your User's Guide and at

support.dell.com.

Connect my speakers? If you have a sound card installed,

See the documentation that came

connect the speakers to the

with your speakers for more

connectors on the card. For the mini-

information.

tower computer, see "Connect the

speakers" on page 13 and for the

desktop computer, see "Connect the

speakers" on page 18.

36 Quick Reference Guide

How Do I... Solution Where to Find Additional Information

Find the right connectors for my

Your mini-tower computer has

See the front and back view graphics

USB or IEEE 1394 devices?

eight USB connectors (two on

of your computer in your User’s

the front and six on the back).

Guide. For help locating your User’s

Guide, see "Finding Information and

Your Desktop computer has eight

Assistance" on page 5.

USB connectors (two on the front

and six on the back) and an optional

front IEEE 1394 connector. This

connector is only available if you

purchased an add-in IEEE 1394 card.

To purchase a card, contact Dell. For

more information on the add-in card,

see your User’s Guide.

Locate information about the

Yo u r User’s Guide has a

Go to the Dell Support website at

hardware and other technical

specifications table that provides

support.dell.com and use one of the

specifications for my computer?

more detailed information about

following support tools: read white

your computer and the hardware.

papers on the latest technology or

To locate your User’s Guide,

communicate with other Dell users

see "Finding Information and

at the Dell forum chat room.

Assistance" on page 5.

Find documentation

The following documentation is

If you lose your documentation, it is

for my computer?

available for your computer:

available on the Dell Support website

• User’s Guide

at support.dell.com.

• Product Information Guide

• System Information Label

To locate these documents,

see "Finding Information and

Assistance" on page 5.

Quick Reference Guide 37

www.dell.com | support.dell.com

38 Quick Reference Guide

Index

C

drivers

L

ResourceCD, 5

computer

labels

restore to previous state, 26

Drivers and Utilities CD, 5

Microsoft Windows, 6

Service Tag, 6

conflicts

software and hardware

lights

E

incompatibilities, 25

back of computer, 31

error messages

diagnostic, 31

diagnostic lights, 31

D

M

Dell

F

premier support website, 7

Microsoft Windows label, 6

support site, 7

finding information, 5

Dell Diagnostics, 28

O

Dell Premier Support

H

website, 6-7

Operating System CD, 8

Device Manager, 25

hardware

conflicts, 25

diagnostic lights, 31

Dell Diagnostics, 28

P

diagnostics

Hardware Troubleshooter, 25

problems

Dell, 28

Help and Support Center, 7

conflicts, 25

Drivers and Utilities CD, 5

Dell Diagnostics, 28

lights, 31

diagnostic lights, 31

documentation, 14

restore to previous state, 26

I

device, 5

online, 7

installing parts

Product Information Guide, 6

turning off your

R

ResourceCD, 5

computer, 20, 23

User’s Guide, 6

reinstalling

IRQ conflicts, 25

Drivers and Utilities CD, 5

ResourceCD, 5

ResourceCD

Dell Diagnostics, 28

Index 39

40 Index

S

U

safety instructions, 6

User’s Guide, 6

Service Tag, 6

software

W

conflicts, 25

warranty, 6

system board, 5

Windows 2000

system information label, 5

Device Manager, 25

System Restore, 26

Hardware Troubleshooter, 25

Windows XP

Hardware Troubleshooter, 25

T

Help and Support Center, 7

troubleshooting

System Restore, 26

conflicts, 25

Dell Diagnostics, 28

diagnostic lights, 31

Hardware Troubleshooter, 25

Help and Support Center, 7

restore to previous state, 26

40 Index