Dell Precision T7400: инструкция
Раздел: Бытовая, кухонная техника, электроника и оборудование
Тип: Компьютер
Инструкция к Компьютеру Dell Precision T7400
Dell Precision™ T7400
Quick Reference Guide
Model DCDO
www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Dell Precision are trademarks of Dell Inc.;
Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model DCDO
September 2007 P/N GX691 Rev. A00
Contents
Finding Information . . . . . . . . . . . . . . . . . . . . 5
Setting Up Your Computer
. . . . . . . . . . . . . . . . . 9
Changing Between Tower and
Desktop Orientations
. . . . . . . . . . . . . . . . . 9
Installing Your Computer in an Enclosure
. . . . . 10
Transferring Information to a New Computer
. . . . 13
Power Protection Devices
. . . . . . . . . . . . . 16
About Your Computer
. . . . . . . . . . . . . . . . . . 18
Front View (Tower Orientation)
. . . . . . . . . . 18
Back View (Tower Orientation)
. . . . . . . . . . 20
Back Panel Connectors
. . . . . . . . . . . . . . 21
Cleaning Your Computer
. . . . . . . . . . . . . . . . 23
Computer, Keyboard, and Monitor
. . . . . . . . . 23
Mouse (Non-Optical)
. . . . . . . . . . . . . . . . 23
Floppy Drive
. . . . . . . . . . . . . . . . . . . . 24
CDs and DVDs
. . . . . . . . . . . . . . . . . . . 24
Troubleshooting Tools
. . . . . . . . . . . . . . . . . . 24
Power Lights
. . . . . . . . . . . . . . . . . . . . 24
Diagnostic Lights
. . . . . . . . . . . . . . . . . . 26
Beep Codes
. . . . . . . . . . . . . . . . . . . . 30
System Messages
. . . . . . . . . . . . . . . . . 31
Hardware Troubleshooter
. . . . . . . . . . . . . 32
Dell Diagnostics
. . . . . . . . . . . . . . . . . . 33
Troubleshooting
. . . . . . . . . . . . . . . . . . 36
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Contents 3
4 Contents
Finding Information
NOTE: Some features or media may be optional and may not ship with your computer.
Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For? Find It Here
• A diagnostic program for my computer
Drivers and Utilities Disc
• Drivers for my computer
NOTE: The Drivers and Utilities disc may
be optional and may not ship with your
• My device documentation
computer.
• Desktop System Software (DSS)
Documentation and drivers are already
installed on your computer. You can use
the Drivers and Utilities disc to reinstall
drivers (see "Reinstalling Drivers and
Utilities" in your User’s Guide) and to run
the Dell™ Diagnostics (see "Dell
Diagnostics" on page 33).
NOTE: Drivers and documentation updates
can be found at support.dell.com.
• How to remove and replace parts
Dell Precision™ User’s Guide
®
®
•Specifications
Microsoft
Windows
XP and Microsoft
Windows Vista™ Help and Support Center
• How to configure system settings
1
Click
Start
→
Help and Support
→
• How to troubleshoot and solve problems
Dell User and System Guides
→
System Guides
.
2
Click the
User’s Guide
for your computer.
Quick Reference Guide 5
What Are You Looking For? Find It Here
• Warranty information
Dell™ Product Information Guide
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
• Service Tag and Express Service Code
Service Tag and Microsoft Windows
®
®
Product Key
•Microsoft
Windows
Product Key
These labels are located on your computer:
• Use the Service Tag to identify your
computer when you use
support.dell.com
or contact Dell support.
• Enter the Express Service Code to direct
your call when contacting Dell support.
NOTE: As an increased security measure,
the newly designed Microsoft Windows
license label incorporates a missing portion,
or hole, to discourage removal of the label.
6 Quick Reference Guide
What Are You Looking For? Find It Here
• Solutions — Troubleshooting hints and
Dell Support Website — support.dell.com
tips, articles from technicians, online
NOTE: Select your region or business
courses, and frequently asked questions
segment to view the appropriate support site.
• Community — Online discussion with
other Dell customers
• Upgrades — Upgrade information for
components, such as the memory, hard
drive, and operating system
• Customer Care — Contact information,
service call and order status, and warranty
and repair information
• Service and support — Service call status,
support history, service contract, and
online discussions with support
• Dell Technical Update Service — Proactive
e-mail notification of software and
hardware updates for your computer
• Reference — Computer documentation,
details on my computer configuration,
product specifications, and white papers
• Downloads — Certified drivers, patches,
and software updates
• Desktop System Software (DSS) — If you
To download Desktop System Software:
reinstall the operating system for your
1
Go to
support.dell.com
, select your
computer, you should also reinstall the
country/region, and then click
Drivers
DSS utility. DSS automatically detects
& Downloads
.
your computer and operating system and
2
Click
Select Model
or
Enter a Tag
,
installs the updates appropriate for your
make the appropriate selections or enter
configuration, providing critical updates
the appropriate information for your
for your operating system and support for
computer, and then click
Confirm
.
processors, optical drives, USB devices, for
3
Scroll down to
System and Configuration
example. DSS is necessary for correct
Utilities
→
Desktop System Software
,
operation of your Dell computer.
and then click
Download Now.
NOTE: The support.dell.com user interface
may vary depending on your selections.
Quick Reference Guide 7
What Are You Looking For? Find It Here
• How to use Windows XP
Windows Help and Support Center
1
Click
Start
→
Help and Support
.
• How to use Windows Vista
2
Type a word or phrase that describes
• How to work with programs and files
your problem and click the arrow icon.
• How to personalize my desktop
3
Click the topic that describes
your problem.
4
Follow the instructions on the screen.
• How to reinstall my operating system
Operating System Disc
The operating system is already installed
on your computer. To reinstall your
operating system, use the Operating System
disc that came with your computer (see
"Restoring Your Operating System" in your
User’s Guide).
After you reinstall your operating system,
use the optional Drivers and Utilities disc
to reinstall drivers for the devices that
came with your computer.
Your operating system product key label is
located on your computer.
NOTE: The color of your operating system
installation disc varies according to the
operating system you ordered.
8 Quick Reference Guide
What Are You Looking For? Find It Here
• How to use Linux
Dell Supported Linux Sites
• E-mail discussions with users of Dell
• linux.dell.com
Precision products and the Linux
• lists.us.dell.com/mailman/listinfo/linux-
operating system
precision
• Additional information regarding Linux
and my Dell Precision computer
Setting Up Your Computer
Changing Between Tower and Desktop Orientations
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
NOTE: To change your computer to either the tower or the desktop orientation, you
must use an optional kit available from Dell. See "Product Information" in your
User’s Guide for more details on ordering from Dell.
NOTE: The tower computer supports one more 3.5-inch drive in the front than does
the desktop computer.
1
Follow the procedures in "Before You Begin" in your
User’s Guide
.
2
Remove the computer cover (see "Removing the Computer Cover" in your
User’s Guide
).
3
Remove the front panel (see "Removing the Front Panel" in your
User’s Guide
).
4
Remove the drive panel and prepare the drive panel by adding or removing
inserts, as needed (see "Drive Panels" in your
User’s Guide
).
Switching From Tower to Desktop Orientation
1
Remove all installed floppy drives or media card readers by following the steps
in "Removing a Floppy Drive or Media Card Reader (Tower Computer)" in
your
User’s Guide
, and then reinstall a single floppy drive or media card reader
by following the steps in "Installing a Floppy Drive or Media Card Reader
(Desktop Computer)" in your
User’s Guide
.
2
Remove all installed optical drives by following the steps in "Removing an
Optical Drive (Tower Computer)" in your
User’s Guide
, and then reinstall
the drives by following the steps in "Installing an Optical Drive (Desktop
Computer)" in your
User’s Guide
.
Quick Reference Guide 9
Switching From Desktop to Tower Orientation
1
Remove the floppy drive or media card reader (if installed) by following
the steps in "Removing a Floppy Drive or a Media Card Reader (Desktop
Computer)" in your
User’s Guide
, and then reinstall the floppy drive or
media card reader by following the steps in "Installing a Floppy Drive or
Media Card Reader (Tower Computer)" in your
User’s Guide
.
2
Remove all installed optical drives by following the steps in "Removing an
Optical Drive (Desktop Computer)" in your
User’s Guide
, and reinstall the
drives by following the steps in "Installing an Optical Drive (Tower Computer)"
in your
User’s Guide
.
Installing Your Computer in an Enclosure
Installing your computer in an enclosure can restrict airflow, can cause your
computer to overheat, and may impact your computer’s performance. Follow
the guidelines below when installing your computer in an enclosure.
NOTICE: The operating temperature specified in this manual reflects the maximum
ambient operating temperature. The ambient room temperature must be
a consideration when installing your computer in an enclosure. For details about
your computer’s specifications, see "Specifications" in your User’s Guide.
10 Quick Reference Guide
• Leave 10.2 cm (4 in) minimum clearance on all vented sides of the computer
to permit the airflow required for proper ventilation.
• If your computer is installed in a corner on or under a desk, leave 5.1 cm
(2 in) minimum clearance from the back of the computer to the wall to
permit the airflow required for proper ventilation.
• If your enclosure has doors, ensure that they allow at least 30 percent airflow
through the enclosure (front and back).
Quick Reference Guide 11
• Do not install your computer in an enclosure that does not allow airflow.
Restricting the airflow
can cause your computer to overheat and may
impact your computer’s performance
.
12 Quick Reference Guide
Transferring Information to a New Computer
You can use your operating system wizards to help you transfer files and other
data from one computer to another computer.
Microsoft Windows XP
The Microsoft
Windows XP operating system provides the Files and Settings
Transfer Wizard to transfer data, such as:
• E-mail messages
• Toolbar settings
•Window sizes
• Internet bookmarks
You can transfer data from one computer to another computer over a network
or serial connection, or by storing the data on removable media, such as
a writable CD or DVD.
NOTE: You can transfer information from one computer to another computer by
directly connecting a serial cable to the input/output (I/O) ports of the two computers. To
transfer data over a serial connection, you must use the Network Connections
utility in the Control Panel to perform additional configuration steps, such as setting
up an advanced connection and designating the host computer and the guest computer.
For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable
Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
Using the Files and Settings Transfer Wizard requires the Operating System
disc that came with your computer or a wizard disk, which the wizard can
create for you.
NOTE: For more information about transferring data, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft Windows XP Operating
System?).
NOTE: Access to the Dell Knowledge Base document may not be available in
certain countries.
Quick Reference Guide 13
Files and Settings Transfer Wizard (With the Operating System Disc)
NOTE: The Files and Settings Transfer Wizard designates the source computer from
which data is to be transferred as the old computer, and designates the destination
computer to which the data is going to be transferred as the new computer.
PREPARE THE DESTINATION COMPUTER FOR THE FILE TRANSFER —
1
Click
Start
→
All Programs
→
Accessories
→
System Tools
→
Files and
Settings Transfer Wizard
.
2
Under
Which computer is this?
, click
New computer
, and then click
Next
.
3
Under
Do you have a Windows XP CD?
, click
I will use the wizard from
the Windows XP CD
, and then click
Next
.
4
Review the information under
Now go to your old computer
, and then go
to the source computer. Do
not
click
Next
.
COPY DATA FROM THE SOURCE COMPUTER —
1
Insert the Windows XP
Operating System
disc into the source computer.
The
Welcome to Microsoft Windows XP
screen appears.
2
Click
Perform additional tasks
.
3
Under
What do you want to do?
, click
Transfer files and settings
.
The
Files and Settings Transfer Wizard
window appears.
4
Click
Next
.
5
Under
Which computer is this?
, click
Old Computer
, and then click
Next
.
6
Under
Select a transfer method
, click the transfer method of your choice,
and then click
Next
.
7
Under
What do you want to transfer?
, click to select the data you want to
transfer, and then click
Next
.
The selected data is copied and the
Completing the Collection Phase
screen appears.
8
Click
Finish
.
14 Quick Reference Guide
TRANSFER DATA TO THE DESTINATION COMPUTER —
1
Go to the destination computer.
2
Under
Now go to your old computer
, click
Next
.
3
Under
Where are the files and settings?
, click to select the method you
chose for transferring your settings and files, and then click
Next
.
The wizard reads the collected files and settings and applies them to the
destination computer. When the transfer is complete, the
Finished
screen appears.
4
Click
Finished
, and then restart the computer.
Files and Settings Transfer Wizard (Without the Operating System Disc)
To run the Files and Settings Transfer Wizard without the Operating System
disc, you must create a wizard disk. The wizard disk allows you to create
a backup image file on removable media.
NOTE: The Files and Settings Transfer Wizard designates the source computer from
which data is to be transferred as the old computer, and designates the destination
computer to which the data is going to be transferred as the new computer.
CREATE A WIZARD DISK —
1
On the destination computer, click
Start
→
All Programs
→
Accessories
→
System Tools
→
Files and Settings Transfer Wizard
.
2
Under
Which computer is this?
, click
New computer
, and then click
Next
.
3
Under
Do you have a Windows XP CD?
, click
I want to create a Wizard Disk
in the following drive
, and then click
Next.
4
Insert a writable CD or DVD, and then click
OK
.
5
Review the information under
Now go to your old computer
, and then go
to the source computer. Do
not
click
Next
.
COPY DATA FROM THE SOURCE COMPUTER —
1
Insert the wizard disk into the source computer.
2
Click
Start
→
Run
.
3
Click
Browse...
and navigate to
fastwiz
on the wizard disk, and then click
OK
.
4
Under
Which computer is this?
, click
Old Computer
, and then click
Next
.
5
Under
Select a transfer method
, click the transfer method of your choice,
and then click
Next
.
Quick Reference Guide 15
6
Under
What do you want to transfer?
, click to select the data you want to
transfer, and then click
Next
.
The selected data is copied and the
Completing the Collection Phase
screen appears.
7
Click
Finish
.
TRANSFER DATA TO THE DESTINATION COMPUTER —
1
Go to the destination computer.
2
Under
Now go to your old computer
, click
Next
.
3
Under
Where are the files and settings?
, click to select the method you chose
for transferring your settings and files, and then click
Next
.
The wizard reads the collected files and settings and applies them to the
destination computer. When the transfer is complete, the
Finished
screen appears.
4
Click
Finished
, and then restart the computer.
Microsoft Windows Vista
1
Click the Windows Vista Start button , and then click
Transfer files
and settings
→
Start Windows Easy Transfer.
2
In the
User Account Control
dialog box, click
Continue
.
3
Click
Start a new transfer
or
Continue a transfer in progress
.
Follow the instructions provided on the screen by the Windows Easy Transfer
wizard.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
• Surge protectors
• Line conditioners
• Uninterruptible power supplies (UPS)
16 Quick Reference Guide
Surge Protectors
Surge protectors and power strips equipped with surge protection help prevent
damage to your computer from voltage spikes that can occur during electrical
storms or after power interruptions. Some surge protector manufacturers include
warranty coverage for certain types of damage. Carefully read the device warranty
when choosing a surge protector and compare joule ratings to determine the
relative effectiveness of different devices. A device with a higher joule rating
offers more protection.
NOTICE: Most surge protectors do not protect against power fluctuations or
power interruptions caused by nearby lightning strikes. When lightning occurs in
your area, disconnect the telephone line from the telephone wall jack and
disconnect your computer from the electrical outlet.
Many surge protectors have a telephone jack for modem protection. See the
surge protector documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the
network cable from the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in
data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to
a UPS. Connect other devices, such as a printer, to a separate power strip that
provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain
a battery that provides temporary power to connected devices when AC power
is interrupted. The battery charges while AC power is available. See the UPS
manufacturer documentation for information on battery operating time and to
ensure that the device is approved by Underwriters Laboratories (UL).
Quick Reference Guide 17
About Your Computer
Front View (Tower Orientation)
1
2
3
4
13
5
12
6
11
7
10
8
9
1–3 5.25-inch
Can hold a CD/DVD drive, or a media card reader, floppy
drive bays
drive, or a SATA hard drive in a 5.25-inch drive bay carrier.
The hard-drive carrier is only for use in the 5.25-inch drive
bays. The floppy-drive/media card reader and hard-drive
carriers are not interchangeable.
18 Quick Reference Guide
4 5.25-inch drive
Can hold a CD/DVD drive, or a media card reader, a floppy
bay with special
drive, or a SATA hard drive in a 5.25-inch drive bay carrier. The
3.5-inch drive
drive-panel plate shown here is only for use with a floppy drive
panel plate
or media card reader; you can install the plate in front of any of
the four 5.25-inch drive bays. For more information, see "Drive
Panels" in your User’s Guide.
The hard-drive carrier is only for use in the 5.25-inch drive
bays. The floppy-drive/media card reader and hard-drive
carriers are not interchangeable.
5 hard-drive
The hard drive light is on when the computer reads data from
activity light
or writes data to the hard drive. The light might also be on
when a device such as your CD drive is operating.
6 IEEE 1394
Use the IEEE 1394 connector for high-speed data devices
connector
such as digital video cameras and external storage devices.
7USB 2.0
Use the front USB connectors for devices that you connect
connectors (2)
occasionally, such as flash memory keys, cameras, or bootable
USB devices.
Dell recommends that you use the back USB connectors for
devices that typically remain connected, such as printers
and keyboards.
8 power button,
Press the power button to turn on the computer. The light in
power light
the center of this button indicates the power state. For more
information, see "Controls and Lights" in your User’s Guide.
NOTE: To avoid losing data, do not use the power button to
turn off the computer. Instead, perform an operating system
shutdown.
9 Dell badge You can rotate the Dell badge so that "Dell" is read horizontally,
depending on whether you use the desktop or tower orientation.
10 headphone
Use the headphone connector to attach headphones.
connector
11 microphone
Use the microphone connector to attach a personal
connector
computer microphone for voice or musical input into a sound
or telephony program.
12 diagnostic
Use these lights to help you troubleshoot a computer problem
lights (4)
based on the diagnostic code. For more information, see
"Diagnostic Lights" in your User’s Guide.
13 network link light The network link light is on when a good connection exists
between a 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps)
network and the computer.
Quick Reference Guide 19
Back View (Tower Orientation)
1
2
3
1 power connector Connect the power cable.
2 card slots Slots 2–6 support full-length cards, including one PCI, two PCI
Express 2.0 x16, and two PCI-X slots. Slots 1 and 7 support
half-length cards, including one PCI Express x8 (wired as x4)
and one PCI-X slot.
3 back panel
Plug USB, audio, and other devices into the appropriate
connectors
connector (see "Back Panel Connectors" on page 21 for more
information).
CAUTION: Ensure that none of the computer air vents are blocked. Blocking them
can cause serious thermal problems.
20 Quick Reference Guide
Back Panel Connectors
12345678
11 10 9
1 parallel connector Connect a parallel device, such as a printer, to the parallel
connector. If you have a USB printer, plug it into a USB connector.
NOTE: The integrated parallel connector is automatically
disabled if the computer detects an installed card containing
a parallel connector configured to the same address. For more
information, see "System Setup Options" in your User’s Guide.
2 mouse connector Plug a standard PS/2 mouse into the green mouse connector.
Turn off the computer and any attached devices before you
connect a mouse to the computer. If you have a USB mouse,
plug it into a USB connector.
3 IEEE 1394
Use the IEEE 1394 connector for high-speed data devices such
connector
as digital video cameras and external storage devices.
4 line-in connector Use the blue line-in connector to attach a playback device
such as an MP3 player, CD drive, or VCR. On computers with
a sound card, use the connector on the card.
5 line-out connector Use the green line-out connector to attach headphones and
most speakers with integrated amplifiers. On computers with
a sound card, use the connector on the card.
6 link integrity light Green — A good connection exists between a 10-Mbps
network and the computer.
Orange — A good connection exists between a 100-Mbps
network and the computer.
Yellow — A good connection exists between a 1000-Mbps
(or 1-Gbps) network and the computer.
Off — The computer is not detecting a physical connection to
the network.
Quick Reference Guide 21
7 network adapter
To attach your computer to a network or broadband device,
connector
connect one end of a network cable to either a network jack or
your network or broadband device. Connect the other end of
the network cable to the network adapter connector on your
computer. A click indicates that the network cable has been
securely attached.
Do not plug a telephone cable into the network connector.
On computers with an additional network connector card, use
the connectors on the card and on the back of the computer
when setting up multiple network connections (such as
a separate intra- and extranet).
It is recommended that you use Category 5 wiring and connectors
for your network. If you must use Category 3 wiring, force the
network speed to 10 Mbps to ensure reliable operation.
8network
Flashes a yellow light when the computer is transmitting or
activity light
receiving network data. A high volume of network traffic may
make this light appear to be in a steady "on" state.
9 USB 2.0
It is recommended that you use the front USB connectors for
connectors (5)
devices that you connect occasionally, such as flash memory
keys, cameras, or bootable USB devices.
Use the back USB connectors for devices that typically remain
connected, such as printers and keyboards.
10 keyboard
If you have a standard PS/2 keyboard, plug it into the purple
connector
keyboard connector. If you have a USB keyboard, plug it into
a USB connector.
11 serial
Connect a serial device, such as a handheld device, to the
connectors (2)
serial port. If necessary, the address for this port can be
modified through the system setup program (see "System
Setup" in you User’s Guide).
22 Quick Reference Guide
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
Computer, Keyboard, and Monitor
CAUTION: Before you clean your computer, disconnect the computer from the
electrical outlet. Clean your computer with a soft cloth dampened with water. Do
not use liquid or aerosol cleaners, which may contain flammable substances.
• Use a vacuum cleaner with a brush attachment to gently remove dust from
the slots and holes on your computer and from between the keys on the
keyboard.
NOTICE: Do not wipe the display screen with a soap or alcohol solution. Doing so
may damage the antiglare coating.
• To clean your monitor screen, lightly dampen a soft, clean cloth with water.
If possible, use a special screen-cleaning tissue or solution suitable for the
monitor’s antistatic coating.
• Wipe the keyboard, computer, and plastic part of the monitor with a soft
cleaning cloth moistened with water.
Do not soak the cloth or let water drip inside your computer or keyboard.
Mouse (Non-Optical)
1
Turn the retainer ring on the underside of your mouse counterclockwise,
and then remove the ball.
2
Wipe the ball with a clean, lint-free cloth.
3
Blow carefully into the ball cage to dislodge dust and lint.
4
Clean the rollers inside the ball cage with a cotton swab moistened lightly
with isopropyl alcohol.
5
Recenter the rollers in their channels, as needed. Ensure that fluff from
the swab is not left on the rollers.
6
Replace the ball and retainer ring, and then turn the retainer ring clockwise
until it clicks into place.
Quick Reference Guide 23
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. The heads may become
misaligned and prevent the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These
kits contain pretreated floppy disks to remove contaminants that accumulate
during normal operation.
CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and
follow the instructions that come with the compressed air. Never touch the lens
in the drive.
1
Hold the disc by its outer edge. You can also touch the inside edge of the
center hole.
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around
the disc.
2
With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled
side) in a straight line from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild
soap. You can also purchase commercial products that clean discs and
provide some protection from dust, fingerprints, and scratches. Cleaning
products for CDs are safe to use on DVDs.
Troubleshooting Tools
Power Lights
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
The power button light located on the front of the computer illuminates and
blinks or remains solid to indicate different states:
• If the power light is green and the computer is not responding, "Diagnostic
Lights" on page 26.
• If the power light is blinking green, the computer is in standby mode. Press
a key on the keyboard, move the mouse, or press the power button to resume
normal operation.
24 Quick Reference Guide
• If the power light is off, the computer is either turned off or is not receiving
power.
– Reseat the power cable into both the power connector on the back of
the computer and the electrical outlet.
– If the computer is plugged into a power strip, ensure that the power
strip is plugged into an electrical outlet and that the power strip is
turned on.
– Bypass power protection devices, power strips, and power extension
cables to verify that the computer turns on properly.
– Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
– Ensure that the main power cable and front panel cable are securely
connected to the system board (see "System Board Components" in
your
User’s Guide
).
• If the power light is blinking amber, the computer is receiving electrical
power, but an internal power problem might exist.
– Ensure that the voltage selection switch is set to match the AC power
at your location, if applicable.
– Ensure that the processor power cable is securely connected to the
system board (see "System Board Components" in your
User’s Guide
).
• If the power light is steady amber, a device may be malfunctioning or
incorrectly installed.
– Remove and then reinstall the memory modules (see "Removing the
Front Panel" in your
User’s Guide
).
– Remove and then reinstall any cards (see "Cards" in your
User’s Guide
).
• Eliminate interference. Some possible causes of interference are:
– Power, keyboard, and mouse extension cables
– Too many devices on a power strip
– Multiple power strips connected to the same electrical outlet
Quick Reference Guide 25
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
To help troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and
4 on the front panel (see "Front View (Tower Orientation)" on page 18). When
the computer starts normally, the lights flash, and then turn off. If the computer
malfunctions, use the sequence of the lights to help identify the problem.
NOTE: After the computer completes POST, all four lights turn off before booting to
the operating system.
Diagnostic Light Codes During POST
Light Pattern Problem Description Suggested Resolution
The computer is in
Plug the computer into a working
a normal off
electrical outlet and press the
condition or
power button.
a possible pre-BIOS
failure has occurred.
A possible BIOS
• Run the BIOS Recovery utility, wait
failure has occurred;
for recovery completion, and then
the computer is in the
restart the computer.
recovery mode.
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
).
A possible processor
• Reseat the processor (see "Processor"
failure has occurred.
in your User’s Guide
).
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
).
26 Quick Reference Guide
Light Pattern Problem Description Suggested Resolution
Memory modules are
• If two or more memory modules are
detected, but
installed, remove the modules
amemory failure
(see "Memory"
in your User’s Guide
),
has occurred.
reinstall one module, and then restart
the computer. If the computer starts
normally, continue to install additional
memory modules (one at a time) until
you have identified a faulty module or
reinstalled all modules without error.
• If available, install working memory of
the same type into your computer
(see "Memory"
in your User’s Guide
).
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
).
A possible graphics
• Reseat any installed graphics cards
card failure has
(see "Cards"
in your User’s Guide
).
occurred.
• If available, install a working graphics
card into your computer.
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
).
A possible floppy or
• Reseat all power and data cables and
hard drive failure has
restart the computer.
occurred.
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
).
A possible USB failure
• Reinstall all USB devices, check cable
has occurred.
connections, and then restart the
computer.
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
).
Quick Reference Guide 27
Light Pattern Problem Description Suggested Resolution
No memory
• If two or more memory modules are
modules are detected.
installed, remove the modules
(see "Memory"
in your User’s Guide
),
reinstall one module, and then restart
the computer. If the computer starts
normally, continue to install additional
memory modules (one at a time) until
you have identified a faulty module or
reinstalled all modules without error.
• If available, install working memory of
the same type into your computer
(see "Memory"
in your User’s Guide
).
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
).
System board failure
Contact Dell (see "Contacting Dell" in
has occurred.
your User’s Guide).
Memory modules are
• Ensure that no special requirements
detected, but
for memory module/connector
amemory
placement exist (see "Memory"
in
configuration or
your User’s Guide
).
compatibility
• Ensure that the memory you are using
error exists.
is supported by your computer
(see "Memory"
in your User’s Guide
).
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide).
A possible system
• Perform the procedures in "Restoring
board resource and/or
Your Operating System"
in your
hardware failure has
User’s Guide
.
occurred.
• If the problem persists, contact Dell
(see "Contacting Dell"
in your
User’s Guide
).
28 Quick Reference Guide
Light Pattern Problem Description Suggested Resolution
A possible
1
Determine if a conflict exists by removing
expansion card
an expansion card (not a graphics
failure has occurred.
card) and restarting the computer
(see "Cards"
in your User’s Guide
).
2
If the problem persists, reinstall the card
you removed, and then remove
a different card and restart the computer.
3
Repeat this process for each expansion
card installed. If the computer starts
normally, troubleshoot the last card
removed from the computer for resource
conflicts (see "Restoring Your Operating
System"
in your User’s Guide
).
4
If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
).
Another failure
• Ensure that all hard drive and
has occurred.
CD/DVD drive cables are properly
connected to the system board
(see "System Board Components"
in
your User’s Guide
).
• If there is an error message on the
screen identifying a problem with
a device (such as the floppy drive or
hard drive), check the device to make
sure it is functioning properly.
• If the operating system is attempting to
boot from a device (such as the floppy
drive or CD/DVD drive), check the
system setup program (see "System
Setup"
in your User’s Guide
) to ensure
the boot sequence is correct for the
devices installed on your computer.
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
).
Quick Reference Guide 29
Beep Codes
Your computer may emit a series of beeps during start up. The series of beeps is
called a beep code and can be used to help identify a problem with your computer.
If your computer emits a series of beeps during start-up:
1
Write down the beep code.
2
Run the Dell Diagnostics to identify the cause (see "Dell Diagnostics" on
page 33).
Code Cause
2 short, 1 long BIOS checksum error
1 long, 3 short, 2 short Memory error
1 short F12 key pressed
Code
Description Suggested Remedy
(repetitive
short beeps)
1BIOS checksum
Contact Dell (see "Contacting Dell" in
failure. Possible
your User’s Guide).
motherboard failure.
2 No memory modules
• If two or more memory modules are
are detected.
installed, remove the modules
(see "Memory"
in your User’s Guide
),
reinstall one module, and then restart
the computer. If the computer starts
normally, continue to install additional
memory modules (one at a time) until
you have identified a faulty module or
reinstalled all modules without error.
• If available, install working memory of
the same type into your computer
(see "Memory"
in your User’s Guide
).
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
).
3Possible
Contact Dell (see "Contacting Dell" in
motherboard failure.
your User’s Guide).
30 Quick Reference Guide
Code
Description Suggested Remedy
(repetitive
short beeps)
4 RAM Read/Write
• Ensure that no special requirements for
failure.
memory module/connector placement
exist (see "Memory"
in your User’s Guide
).
• Ensure that the memory you are using is
supported by your computer (see "Memory"
in your User’s Guide
).
• If the problem persists, contact Dell (see
"Contacting Dell" in your User’s Guide).
5 Real time clock failure.
• Replace the battery (see "Replacing the
Possible battery failure
Battery"
in your User’s Guide
).
or motherboard failure.
• If the problem persists, contact Dell (see
"Contacting Dell" in your User’s Guide).
6Video BIOS
Dell (see "Contacting Dell" in your
Test Fai lure.
User’s Guide).
System Messages
NOTE: If the message you received is not listed in the following table, see the
documentation for either the operating system or the program that was running
when the message appeared.
A
LERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT
[
NNNN]. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS CHECKPOINT
AND CONTACT DELL TECHNICAL SUPPORT — The computer failed to complete the
boot routine three consecutive times for the same error (see "Contacting Dell" in your
User’s Guide for assistance).
CMOS
CHECKSUM ERROR — Possible motherboard failure or the real-time clock
battery charge is low. Replace the battery (see "Replacing the Battery" or "Contacting
Dell" in your User’s Guide for assistance).
CPU
FAN FAILURE — CPU fan failure. Replace the CPU fan (see "Removing the
Processor" in your User’s Guide).
F
LOPPY DISKETTE SEEK FAILURE — A cable may be loose, or the computer
configuration information may not match the hardware configuration. Check cable
connections (see "Contacting Dell" in your User’s Guide for assistance).
D
ISKETTE READ FAILURE — The floppy disk may be defective or a cable may be
loose. Replace the floppy disk and/or check for a loose cable connection.
Quick Reference Guide 31
HARD-DISK READ FAILURE — Possible hard drive failure during hard-drive boot test
(see "Contacting Dell" in your User’s Guide for assistance).
K
EYBOARD FAILURE — Keyboard failure or the keyboard cable is loose (see "Keyboard
Problems" in your User’s Guide).
N
O BOOT DEVICE AVAILABLE — The system cannot detect a bootable device or partition.
• If the floppy drive is your boot device, ensure that the cables are connected and that
a bootable floppy disk is in the drive.
• If the hard drive is your boot device, ensure that the cables are connected and that
the drive is installed properly and partitioned as a boot device.
• Enter the system setup program and ensure that the boot sequence information is
correct (see "Entering System Setup"
in your User’s Guide
).
NO TIMER TICK INTERRUPT — System board failure or a chip on the system board
might be malfunctioning (see "Contacting Dell" in your User’s Guide for assistance).
N
ON-SYSTEM DISK OR DISK ERROR — Replace the floppy disk with one that has
a bootable operating system or remove the floppy disk from drive A and restart
the computer.
N
OT A BOOT DISKETTE — Insert a bootable floppy disk and restart your computer.
NOTICE - H
ARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT
A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS
THAT YOU BACK UP YOUR DATA REGULARLY. A PARAMETER OUT OF RANGE MAY OR
MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM.—S.M.A.R.T error,
possible HDD failure. This feature can be enabled or disabled in BIOS setup.
Hardware Troubleshooter
If a device is either not detected during the operating system setup or is
detected, but incorrectly configured, you can use the Hardware Troubleshooter
to resolve the incompatibility.
Windows XP:
1
Click
Start
→
Help and Support
.
2
Ty p e
hardware troubleshooter
in the search field and press
<Enter> to start the search.
3
In the
Fix a Problem
section, click
Hardware Troubleshooter
.
4
In the
Hardware Troubleshooter
list, select the option that best describes
the problem and click
Next
to follow the remaining troubleshooting steps.
32 Quick Reference Guide
Windows Vista:
1
Click the Windows Vista start button
,
and click
Help and Support.
2
Ty p e
hardware troubleshooter
in the search field and press
<Enter> to start the search.
3
In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Lockups
and Software Problems" (see "Troubleshooting" in your User’s Guide) and run
the Dell Diagnostics before you contact Dell for assistance.
You can run the Dell Diagnostics from your hard drive or from the Drivers and
Utilities disc.
See "System Setup" in your User’s Guide to review your computer’s configuration
information, and ensure that the device that you want to test displays in the
system setup program and is active.
NOTE: The Dell Diagnostics works only on Dell computers.
NOTE: Print the following procedures before you run the Dell diagnostics.
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a separate diagnostic utility partition on
your hard drive.
NOTE: If your computer cannot display a screen image, see "Contacting Dell" in
your User’s Guide.
1
Turn on (or restart) your computer.
2
When the DELL logo appears, press <F12> immediately.
NOTE: Keyboard failure may result when a key is held down for extended
periods of time. To avoid possible keyboard failure, press and release <F12> in
even intervals to open the Boot Device Menu.
Quick Reference Guide 33
NOTE: If at any time a message appears stating that no diagnostics utility
partition has been found, run the Dell Diagnostics from your Drivers and
Utilities disc (see "Starting the Dell Diagnostics From the Drivers and Utilities
Disc" on page 34)
.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop, and then shut down
your computer and try again.
3
At the
Boot Device Menu
, use the up- and down-arrow keys or press the
appropriate number on the keyboard to highlight
Boot to Utility Partition
,
and then press <Enter>.
NOTE: The Quickboot feature changes the boot sequence for the current
boot only. Upon restart, the computer boots according to the boot sequence
specified in the system setup program.
4
At the Dell Diagnostics
Main Menu
, left-click with the mouse, or press
<Tab> and then <Enter>, to select the test you want to run (see "Dell
Diagnostics Main Menu" on page 35).
NOTE: Write down any error codes and problem descriptions exactly as they
appear and follow the instructions on the screen.
5 After all tests have completed, close the test window to return to the
Dell Diagnostics Main Menu.
6 Close the Main Menu window to exit the Dell Diagnostics and restart
the computer.
Starting the Dell Diagnostics From the Drivers and Utilities Disc
1
Turn on your computer.
2
Press the eject button on the front of the optical drive to open the drive tray.
3
Place the
Drivers and Utilities
disc in the center of the drive tray, and then
press the eject button or gently push on the tray to close it.
4
Restart the computer.
5
When the DELL logo appears, press <F12> immediately.
NOTE: Keyboard failure may result when a key on the keyboard is held down
for extended periods of time. To avoid possible keyboard failure, press and
release <F12> in even intervals until the Boot Device Menu appears.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop, and then shut down
your computer and try again.
34 Quick Reference Guide
6
At the
Boot Device Menu
, use the up- and down-arrow keys or press the
appropriate number on the keyboard to highlight
Onboard or USB
CD-ROM
, and then press <Enter>.
NOTE: The Quickboot feature changes the boot sequence for the current
boot only. Upon restart, the computer boots according to the boot sequence
specified in the system setup program.
7
Press <1> to select the Dell Diagnostics.
8
At the
Dell Diagnostics Menu
, press <1> to select the Dell Diagnostics.
9
At the Dell Diagnostics
Main Menu
, left-click with the mouse, or press
<Tab> and then <Enter>, to select the test you want to run (see "Dell
Diagnostics Main Menu" on page 35).
NOTE: Write down any error codes and problem descriptions exactly as they
appear and follow the instructions on the screen.
10 After all tests have completed, close the test window to return to the
Dell Diagnostics Main Menu.
11 Remove the Drivers and Utilities disc, close the Main Menu window to
exit the Dell Diagnostics, and then restart the computer.
Dell Diagnostics Main Menu
The following tests can be run from the Dell Diagnostics Main Menu:
Option Function
Express Test Performs a quick test of system devices. The test typically
takes 10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Extended Test Performs a thorough check of system devices. The test
typically takes an hour or more and periodically requires
your input to answer specific questions.
Custom Test Tests a specific device in the system and can be used to
customize the tests you want to run.
Symptom Tree Lists a number of common symptoms and allows you to
select a test based on the symptom of the problem you
are having.
Quick Reference Guide 35
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If
you cannot resolve the problem, contact Dell (see "Contacting Dell" in your
User’s Guide).
NOTE: The Service Tag for your computer is located at the top of each test screen.
When contacting Dell support, have your Service Tag ready.
The following tabs provide additional information for tests run from the
Custom Test or Symptom Tree option:
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and the
problem description.
Help Describes the test and any requirements for running
the test.
Configuration
Displays the hardware configuration for the selected device.
(Custom Test only)
The Dell Diagnostics obtains configuration information for
all devices from the system setup program, memory, and
various internal tests, and it displays the information in the
device list in the left pane of the screen.
NOTE: The device list may not display the names of all the
components installed on your computer or all devices
attached to your computer.
Parameters
Allows you to customize the test, if applicable, by changing
the test settings.
(Custom Test only)
Troubleshooting
Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly
connected.
• If an error message appears on the screen, write down the exact message.
This message may help support personnel diagnose and fix the problem(s).
36 Quick Reference Guide
• If an error message occurs in a program, see the program’s documentation.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ computer to the Windows
Classic view.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
Replace the battery only with the same or equivalent type recommended by the
manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
R
EPLACE THE BATTERY — If you have to repeatedly reset time and date information
after turning on the computer, or if an incorrect time or date displays during start-up,
replace the battery (see "Replacing the Battery" in your User’s Guide). If the battery
still does not work properly, contact Dell (see "Contacting Dell" in your User’s Guide).
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
E
NSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE —
Windows XP:
•Click
Start
and click
My Computer
.
Windows Vista:
•Click
Start
and click
Computer
.
If the drive is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
T
EST THE DRIVE —
• Insert another disc to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK —
See "Cleaning Your Computer
" on page 23.
C
HECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER — See "Restoring Your Operating System"
in your User’s Guide.
R
UN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 33.
Quick Reference Guide 37
Optical Drive Problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the disc.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
A
DJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on
page 48.
Problems Writing to an Optical Drive
CLOSE OTHER PROGRAMS — The optical drive must receive a steady stream of data
during the writing process. If the stream is interrupted, an error occurs. Try closing all
programs before you write to the optical.
T
URN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DISC — Search for
the keyword standby in Windows Help and Support for information on power management
modes.
Hard Drive Problems
RUN CHECK DISK —
Windows XP:
1
Click
Start
and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors
and click
Start
.
Windows Vista:
1
Click
Start
and click
Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
The
User Account Control
window may appear. If you are an administrator on the
computer, click
Continue
; otherwise, contact your administrator to continue the
desired action.
4
Follow the instructions on the screen.
38 Quick Reference Guide
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
NOTE: Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
NOTE: Do not plug a telephone cable into the network adapter connector (see "Back
Panel Connectors" in your User’s Guide).
C
HECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS — If you cannot
open your e-mail attachments:
1
In Outlook Express, click
Tools
→
Options
→
Security
.
2
Click
Do not allow attachments
to remove the check mark, as needed.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE JACK
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem (the jack has
either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector into
the modem.
• Disconnect the telephone line from the modem and connect it to a telephone; then
listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, bypass them and use the telephone to
connect the modem directly to the telephone wall jack. If you are using a line that is
3 meters (10 feet) or more in length, try a shorter line.
RUN THE MODEM DIAGNOSTIC TOOL —
Windows XP:
1
Click
Start
→
All
Programs
→
Modem Helper
.
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem Helper is not available on certain computers.
Windows Vista:
1
Click
Start
→
All Programs
→
Modem Diagnostic Tool
.
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem diagnostics are not available on all computers.
Quick Reference Guide 39
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Phone and Modem
Options
→
Modems
.
2
Click the COM port for your modem, and then click
Properties
→
Diagnostics
→
Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Phone and Modem
Options
→
Modems
.
2
Click the COM port for your modem, and then click
Properties
→
Diagnostics
→
Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have
subscribed to an Internet provider. With the Outlook Express e-mail program open,
click File. If Work Offline has a check mark next to it, click the check mark to remove
it and connect to the Internet. For help, contact your Internet service provider.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
If the error message is not listed, see the documentation for the operating system or
the program that was running when the message appeared.
A
FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | —
Do not use these characters in filenames.
A
REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open
is missing an essential file. To remove and then reinstall the program:
Windows XP:
1
Click
Start
→
Control Panel
→
Add or Remove Programs
→
Programs and Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
Windows Vista:
1
Click
Start
→
Control Panel
→
Programs
→
Programs and Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
40 Quick Reference Guide
drive letter
:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The drive
cannot read the disk. Insert a disk into the drive and try again.
I
NSERT BOOTABLE MEDIA — Insert a bootable floppy disk, CD, or DVD.
N
ON-SYSTEM DISK ERROR — Remove the floppy disk from the floppy drive and
restart your computer.
N
OT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN —
Close all windows and open the program that you want to use. In some cases, you may
have to restart your computer to restore computer resources. If so, run the program
that you want to use first.
O
PERATING SYSTEM NOT FOUND — Contact Dell (see "Contacting Dell" in your
User’s Guide).
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
E
NSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO
THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER
ENSURE THAT THE IEEE 1394 DEVICE IS ENABLED IN SYSTEM SETUP — See
"System Setup Options" in your User’s Guide.
E
NSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —
Windows XP:
1
Click
Start
and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
→
System
→
System
Properties
→
Hardware
→
Device Manager
.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
.
2
Click
Device Manager.
If your IEEE 1394 device is listed, Windows recognizes the device.
E
NSURE THAT THE IEEE 1394 CARD IS PROPERLY SEATED
ENSURE THAT THE IEEE 1394 CABLE IS CONNECTED SECURELY TO THE SYSTEM
BOARD CONNECTOR AND THE CONNECTOR ON THE FRONT I /O PANEL
IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE — Contact Dell (see
"Contacting Dell" in your User’s Guide).
I
F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —
Contact the IEEE 1394 device manufacturer.
Quick Reference Guide 41
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
C
HECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Turning Off Your Computer"
in your User’s Guide
),
reconnect the keyboard cable as shown on the setup diagram for your computer, and
then restart the computer.
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any keyboard extension cables and connect the keyboard directly to the computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and
then try using the keyboard.
R
UN THE HARDWARE TROUBLESHOOTER — See "Restoring Your Operating System"
in your User’s Guide.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
The computer does not start up
CHECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 26.
E
NSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
T
URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least
8 to 10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding.
4
Click
End Task
.
42 Quick Reference Guide
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on
a floppy disk, CD, or DVD.
C
HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall
the program.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows XP operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility Wizard
→
Next
.
2
Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click
Start
→
Control Panel
→
Programs
→
Use an older program with this
version of Windows.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least
8 to 10 seconds (until the computer turns off), and then restart your computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run
the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
Quick Reference Guide 43
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS,
CD
S, OR DVDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
COMPUTER THROUGH THE START MENU
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if
that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary,
install additional memory (see "Installing a Memory Module"
in your User’s Guide
).
• Reseat the memory modules (see "Removing the Front Panel"
in your User’s Guide
)
to ensure that your computer is successfully communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 33).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Removing the Front Panel"
in your User’s Guide
)
to ensure that your computer is successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Installing
aMemory Module"
in your User’s Guide
).
• Ensure that the memory you are using is supported by your computer. For more
information about the type of memory supported by your computer, see "Removing
the Front Panel"
in your User’s Guide
.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 33).
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
C
HECK THE MOUSE CABLE —
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any mouse extension cables, and connect the mouse directly to the computer.
• Verify that the mouse cable is connected as shown on the setup diagram for your computer.
44 Quick Reference Guide
RESTART THE COMPUTER —
1
Simultaneously press <Ctrl><Esc> to display the
Start
menu.
2
Press <u>,
press the up- and down-arrow keys
to highlight
Shut down
or
Turn Off
,
and then press <Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the setup diagram.
4
Turn on the computer.
TEST THE MOUSE — Connect a properly working mouse to the computer, and then
try using the mouse.
C
HECK THE MOUSE SETTINGS —
Windows XP:
1
Click
Start
→
Control Panel
→
Mouse
.
2
Adjust the settings as needed.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Mouse
.
2
Adjust the settings as needed.
REINSTALL THE MOUSE DRIVER — See "Drivers" in your User’s Guide.
R
UN THE HARDWARE TROUBLESHOOTER — See "Restoring Your Operating System"
in your User’s Guide.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
C
HECK THE NETWORK LIGHT ON THE FRONT OF THE COMPUTER — If the link
integrity light is off (see "Controls and Lights" in your User’s Guide), no network
communication is occurring. Replace the network cable.
C
HECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is
firmly inserted into the network connector on the back of the computer and the
network jack.
R
ESTART THE COMPUTER AND ATTEMPT TO LOG ON TO THE NETWORK AGAIN
CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the
person who set up your network to verify that your network settings are correct and
that the network is functioning.
R
UN THE HARDWARE TROUBLESHOOTER — See "Restoring Your Operating System"
in your User’s Guide.
Quick Reference Guide 45
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
I
F THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See
"Diagnostic Lights" on page 26.
I
F THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode.
Press a key on the keyboard, move the mouse, or press the power button to resume
normal operation.
I
F THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving
power.
• Reseat the power cable in the power connector on the back of the computer and the
electrical outlet.
• Bypass power strips, power extension cables, and other power protection devices to
verify that the computer turns on properly.
• Ensure that any power strips being used are plugged into an electrical outlet and are
turned on.
• Ensure that the electrical outlet is working by testing it with another device, such as
alamp.
• Ensure that the main power cable and front panel cable are securely connected to the
system board (see "System Board Components"
in your User’s Guide
).
IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical
power, but an internal power problem may exist.
• Ensure that the voltage selection switch is set to match the AC power at your location
(if applicable).
• Ensure that all components and cables are properly installed and securely connected
to the system board (see "System Board Components"
in your User’s Guide
).
IF THE POWER LIGHT IS STEADY AMBER — A device may be malfunctioning or
incorrectly installed.
• Remove and then reinstall all memory modules (see "Removing the Front Panel"
in
your User’s Guide
).
• Remove and then reinstall any expansion cards, including graphics cards (see "Cards"
in your User’s Guide
).
ELIMINATE INTERFERENCE — Some possible causes of interference are:
• Power, keyboard, and mouse extension cables
• Too many devices connected to the same power strip
• Multiple power strips connected to the same electrical outlet
46 Quick Reference Guide
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
NOTE: If you need technical assistance for your printer, contact the printer’s
manufacturer.
C
HECK THE PRINTER DOCUMENTATION — See the printer documentation for setup
and troubleshooting information.
E
NSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
V
ERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
View installed
printers or fax printers
.
2
If the printer is listed, right-click the printer icon.
3
Click
Properties
→
Ports
. For a parallel printer, ensure that the
Print to the following
port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to the
following port(s):
setting is
USB
.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Printer
.
2
If the printer is listed, right-click the printer icon.
3
Click
Properties,
and then click
Ports
.
4
Adjust the settings, as needed.
REINSTALL THE PRINTER DRIVER — See the printer documentation for information
on reinstalling the printer driver.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
NOTE: If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
Quick Reference Guide 47
CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup
and troubleshooting information.
U
NLOCK THE SCANNER — Ensure that your scanner is unlocked (if the scanner has
a locking tab or button).
R
ESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for information on cable connections.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Scanners and Cameras
.
2
If your scanner is listed, Windows recognizes the scanner.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Scanners and Cameras
.
2
If the scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
No sound from speakers
NOTE: The volume control in MP3 and other media players may override the Windows
volume setting. Always check to ensure that the volume on the media player(s) has
not been turned down or off.
C
HECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected
as shown on the setup diagram supplied with the speakers. If you purchased a sound
card, ensure that the speakers are connected to the card.
E
NSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the
setup diagram supplied with the speakers. If your speakers have volume controls,
adjust the volume, bass, or treble to eliminate distortion.
A
DJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon
in the lower-right corner of your screen. Ensure that the volume is turned up and that
the sound is not muted.
D
ISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the
speakers is automatically disabled when headphones are connected to the computer’s
front-panel headphone connector.
48 Quick Reference Guide
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing
it with another device, such as a lamp.
E
LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or
halogen lamps to check for interference.
R
UN THE SPEAKER DIAGNOSTICS
REINSTALL THE SOUND DRIVER — See "Drivers" in your User’s Guide.
R
UN THE HARDWARE TROUBLESHOOTER — See "Restoring Your Operating System"
in your User’s Guide.
No sound from headphones
CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is
securely inserted into the headphone connector (see "About Your Computer" in your
User’s Guide).
A
DJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon
in the lower-right corner of your screen. Ensure that the volume is turned up and that
the sound is not muted.
Video and Monitor Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
NOTICE: If your computer came with a PCI Express graphics card installed, removal
of the card is not necessary when installing additional graphics cards; however, the
card is required for troubleshooting purposes. If you remove the card, store it in a
safe and secure location. For information about your graphics card, go to
support.dell.com.
The screen is blank
NOTE: For troubleshooting procedures, see the monitor documentation.
C
HECK THE MONITOR CABLE CONNECTION —
• Ensure that the monitor cable is connected to the correct graphics card (for dual
graphics card configurations).
• If you are using a DVI-to-VGA adapter, ensure that the adapter is correctly attached to
the graphics card and monitor.
• Ensure that the monitor cable is connected as shown on the setup diagram for your
computer.
• Remove any video extension cables and connect the monitor directly to the computer.
Quick Reference Guide 49
• Swap the computer and monitor power cables to determine if the monitor’s power
cable is defective.
• Check the connectors for bent or broken pins (it is normal for monitor cable connectors
to have missing pins).
CHECK THE MONITOR POWER LIGHT —
• If the power light is lit or blinking, the monitor has power.
• If the power light is off, firmly press the button to ensure that the monitor is turned on.
• If the power light is blinking, press a key on the keyboard or move the mouse to resume
normal operation.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing
it with another device, such as a lamp.
C
HECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 26.
The screen is difficult to read
CHECK THE MONITOR CABLE CONNECTION —
• Ensure that the monitor cable is connected to the correct graphics card (for dual
graphics card configurations).
• If you are using the optional
DVI-to-VGA
adapter, ensure that the adapter is correctly
attached to the graphics card and monitor.
• Ensure that the monitor cable is connected as shown on the setup diagram for your
computer.
• Remove any video extension cables and connect the monitor directly to the computer.
• Swap the computer and monitor power cables to determine if the monitor’s power
cable is defective.
• Check the connectors for bent or broken pins (it is normal for monitor cable connectors
to have missing pins).
CHECK THE MONITOR POWER LIGHT —
• If the power light is lit or blinking, the monitor has power.
• If the power light is off, firmly press the button to ensure that the monitor is turned on.
• If the power light is blinking, press a key on the keyboard or move the mouse to resume
normal operation.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
C
HECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 26.
50 Quick Reference Guide
CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions
on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor,
and running the monitor self-test.
M
OVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes
a subwoofer, ensure that the subwoofer is positioned at least 60 centimeters (2 feet)
away from the monitor.
M
OVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent
lights, halogen lamps, and other electrical devices can cause the screen image to
appear shaky. Turn off nearby devices to check for interference.
R
OTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE
ADJUST THE WINDOWS DISPLAY SETTINGS —
Windows XP:
1
Click
Start
→
Control Panel
→
Appearance and Themes
.
2
Click the area you want to change or click the
Display
icon.
3
Try different settings for
Color quality
and
Screen resolution
.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Personalization
→
Display Settings
.
2
Adjust
Resolution
and
Colors settings,
as needed.
3D image quality is poor
CHECK THE GRAPHICS CARD POWER CABLE CONNECTION — Ensure that the power
cable for the graphics card(s) is correctly attached to the card.
C
HECK THE MONITOR SETTINGS — See the monitor documentation for instructions
on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor,
and running the monitor self-test.
Only part of the screen is readable
TURN ON THE COMPUTER AND THE MONITOR AND ADJUST THE MONITOR
BRIGHTNESS AND CONTRAST CONTROLS — If the monitor works, the graphics
card(s) may be defective.
Contact Dell (see "Contacting Dell"
in your User’s Guide
).
Quick Reference Guide 51
52 Quick Reference Guide
