Dell LATITUDE D400: инструкция

Dell™ Latitude™ CS/CS

x

 Portable Computers User's Guide

Information in this document is subject to change without notice. 

© 

1999 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: 

Dell, Latitude, OptiPlex, Dimension, Inspiron, ExpressCharge

, the 

DELL

 logo, and 

DellWare

 are trademarks of Dell Computer Corporation; 

Microsoft

, 

Windows

, 

Windows NT

, and 

MS-DOS

 are registered trademarks of Microsoft Corporation; 

Intel

 and 

Pentium

 are registered trademarks of Intel Corporation. 

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation 

disclaims any proprietary interest in trademarks and trade names other than its own.

Initial release: 25 Jun 1999 

Last revised: 04 Nov 1999

Preface

Introduction

Setup and Operation

Powering Your Computer

Traveling With Your Computer

Drivers

Customizing Your Computer

Removing and Replacing Parts

Troubleshooting Your Computer

Technical Specifications

Getting Help

Back to Contents Page

 

AC Adapter:  Dell™ Latitude™ CS/CS x  Portable Computers User's Guide 

Using the AC Adapter 

The AC adapter converts AC power to the DC power required by the computer. The AC adapter kit includes the AC adapter with its attached DC 

cable (which inputs power to the computer) as well as an AC power cable that connects to an electrical outlet.  

You can connect the AC adapter with your computer either turned on or off. 

The AC adapter works with electrical outlets worldwide. However, power connectors vary among countries. Before you use AC power in a foreign 

country, you may need to obtain a new power cable designed for use in that country. 

If the computer is docked to one of Dell's C/Port Family Advanced Port Replicators (APR) or C/Dock Family Expansion Stations, it obtains power 

through the APR or expansion station, which must be connected to an electrical outlet.  

Connecting the AC Adapter 

1.

Connect the AC adapter's attached cable into the computer's AC adapter connector (see 

Figure 1

). 

2. Plug the AC power cable into the other end of the AC adapter. 

3. Plug the AC power cable into an electrical outlet.  

Figure 1. Connecting the AC Adapter

Turning On the Computer

To turn on the computer, press the 

power button

. 

Back to Contents Page

 

Using the AC Adapter

Connecting the AC Adapter

 

Turning On the Computer

NOTE: If you are running your computer on AC power with a battery installed, the AC adapter charges the battery (if needed) and then 

maintains the battery's charge. 

NOTICE: The AC adapter should be in a ventilated area, such as on a desktop or on the floor, when used to power the computer or 

charge the battery. Do not use the AC adapter in a poorly ventilated environment, such as inside a carrying case.

1

AC adapter 

2

  AC adapter's attached cable

3

  AC adapter connector

4

  AC power cable

NOTE: If your computer's operating system is "locked up"

—

that is, it does not respond to commands

—

press and hold down the power 

button for at least five seconds to turn off the computer.

Back to Contents Page

 

Power Management Settings:  Dell™ Latitude™ CS/CS x  Portable Computers User's  Guide 

Experimenting With Power Conservation 

In general, the lower the value you set for each power conservation feature, the longer the battery's charge lasts. On the other hand, setting high 

values tends to optimize the computer's performance. 

To evaluate the way that different settings affect how long you can operate the computer on battery power versus the relative efficiency of how the 

software performs, experiment as follows:  

l

Use the computer with all the options set at their default values. 

l

Use the computer with all the options disabled or set to 

Off

. 

l

Use the computer with all the options set to their minimum or maximum values.  

Using Key Combinations 

Table 1

 identifies the power management key combinations. 

Table 1. Key Combinations to Activate/Deactivate Features

*

 These key combinations do not function with the Advanced Configuration and Power Interface (ACPI

). 

Closing the Display 

One way to conserve power on the computer is to close the display when the computer is not in use. When you close the display and an external 

Experimenting With Power Conservation

Standby Mode

Using Key Combinations

Suspend-to-Disk Mode

Closing the Display

Power Management Properties for Microsoft Windows 98

Suspend Mode

Power Management Properties for Microsoft Windows NT

NOTE: To use key combinations on an external keyboard, enable the 

External Hot Key

 option in the System Setup program, and 

press <Scroll Lock> instead of <Fn>. 

Feature

Activate/Deactivate

Turn off display

To activate, press <Fn><d>.* 

To deactivate, move the cursor or press a key on the integrated or external keyboard. (If nothing 

happens, the computer may be in 

suspend

 or 

standby

 mode. Press the power button to resume 

normal operation.)  

Turn off hard-disk drive

To activate, press <Fn><h>.* 

Automatically deactivates when the hard-disk drive is accessed.  

NOTE: If a modular hard-disk drive is installed in the C/Dock media bay, you cannot turn off the 

hard-disk drive by pressing <Fn><h>

.  

Suspend mode

To activate, press <Fn><Esc>. 

To deactivate, press the power button.  

Suspend-to-disk mode

To activate, press <Fn><a>. (On a French keyboard, press <Fn><q>.)* 

To deactivate, press the power button.  

monitor is 

not

 connected, the computer's display shuts off and the computer enters 

suspend

 mode (

standby

 mode in Microsoft

® 

Windows

® 

98). 

To resume work, open the display. (The computer may take several seconds to resume operation.) 

Suspend Mode 

If your computer is running the Microsoft Windows 95 or Microsoft Windows NT

® 

operating system, suspend mode stops almost all computer 

activity, but leaves the computer ready to resume operations immediately in about 20 to 30 seconds. Use suspend mode whenever you leave the 

computer unattended. 

NOTICE: Windows 95 and Windows NT save data to random-access memory (RAM), not to your hard-disk drive, before entering 

suspend mode. If the computer enters suspend mode while running on battery power, data loss from RAM can occur if the battery 

discharges completely.

Suspend mode conserves battery power by turning off the microprocessor clock; the display; the hard-disk drive; the CD-ROM, DVD-ROM, or LS-

120 drive module (if installed); the external monitor connector; the external keyboard (if attached); the parallel port; the serial port; the touch pad; 

and the diskette drive.  

You can enter suspend mode immediately by pressing <Fn><Esc> (or <Scroll Lock><Esc> on an external keyboard if the 

External Hot Key

 

option is enabled in the System Setup program). 

When you enter suspend mode, the 

power indicator

 is not lit. 

Resume from suspend mode by pressing the power button. The computer may take several seconds to return to normal operation. 

Standby Mode 

If your computer is running the Microsoft Windows 98 operating system, standby mode turns off the display, stops the hard-disk drive, and turns off 

other internal devices so that the computer uses less battery power. When the computer resumes operation from standby mode, the desktop is 

restored exactly as it was before entering standby mode. 

NOTICE: Windows 98 saves data to random-access memory (RAM), not to your hard-disk drive, before entering standby mode. If the 

computer enters standby mode while running on battery power, data loss from RAM can occur if the battery discharges completely.

You can enter standby mode by pressing <Fn><Esc>.

To resume operation from standby mode, press the power button. 

Suspend-to-Disk Mode 

Suspend-to-disk (S2D) mode copies all system data to a reserved area

—

the S2D partition

—

on the hard-disk drive and then turns off all power to 

the computer. When you resume normal operation, the same programs will be running and the same files will be open that were loaded before you 

activated this mode. 

Place the computer in S2D mode if you intend to store the computer for longer than 40 days. S2D mode preserves the configuration information 

stored in nonvolatile random-access memory (NVRAM). The reserve battery maintains this information, but it may run out of energy after 40 days. 

If your system is running under 

Advanced Power Management

 (APM) mode, and if the 

External Hot Key

 option is enabled in the System Setup 

program, you can enter S2D mode by pressing <Fn><a> (or <Scroll Lock><a> on an external keyboard). On a French keyboard, press <Fn><q> 

or <Scroll Lock><q>.*  

Resume operation from S2D mode by pressing the power button. 

If you connect or remove devices while the computer is in S2D mode, the computer automatically recognizes the newly connected devices when it 

resumes normal operation. 

Some PC Cards may not operate correctly after resuming from S2D mode. If you encounter problems with a card, 

remove and reinsert the card

. 

NOTE: If an external monitor is connected when you close the display, the computer does not activate suspend mode. You can still use 

the external monitor.

NOTES: On resumption from suspend mode, if a password is set, the computer displays the password prompt screen. At the password 

prompt screen, if you do not enter a password within 2 minutes, the computer returns to suspend mode.

Suspend mode is known as standby mode under the Microsoft Windows 98 operating system.

  

NOTE: S2D mode helps preserve system data by quickly saving it to the hard-disk drive if you are about to run out of battery power.

NOTE: Dell creates an appropriately sized S2D partition before shipping the computer to you. Use the S2D utility to remove the file, to 

increase the size of the file, or to add the S2D file if you removed it. For more information about altering or creating an S2D file, see the 

* These key combinations may not function with future operating systems.

Power Management Properties for Windows 98 

Windows 98 with Advanced Power Management (APM) provides the 

Power Management

Properties

 window for setting power conservation 

features. 

To access the 

Power Management Properties

 window and set the power management features, perform the following steps:  

1. Click the 

Start

 button, point to 

Settings

, and click 

Control Panel

. 

2. Double-click the 

Power Management Properties

 icon. 

The 

Power Management Properties

 window contains the following tabs:  

l

Power Scheme

—

 allows you to change individual power management settings or select one of three power mode settings 

(

Always On

, 

Home/Office Desk

, or 

Portable/Laptop

) that each provide a set of default power management settings.

l

Alarms

—

 allows you to set the 

Low Battery

 and 

Critical Battery

 alarms to alert you when the computer battery falls below a 

certain percentage. When you received your computer, the 

Low Battery

 and 

Critical Battery

 alarm options were not checked. 

Dell recommends that you do not select these options. 

l

Power Meter

—

 allows you to view the percentage of battery life remaining when your computer is operating on battery power. If 

your computer is operating on AC power, the computer displays a message. 

l

Advanced

—

 allows you to display the 

Power Meter

 on the Windows 98 taskbar and to display a password prompt when the 

computer resumes operation from standby mode. 

Power Management Properties for Microsoft Windows NT 

Dell provides Softex software compatible with the Power Management Controller, which allows you to suspend and resume your portable 

computer without affecting your ability to use the docking station or its media bay. 

For information about Softex power management software, see the Softex user

’

s guides at 

http://www.dell.com/products/notebook/latitude/NT40.htm

 and see your 

Dell-Installed Microsoft Windows NT Workstation Setup Guide

. 

Back to Contents Page

 

readme.S2D

 file, which can be found in the 

Dell Utilities

 folder on your hard-disk drive or on the S2D diskette that came with your 

computer. 

Back to Contents Page

  

Batteries: Dell™ Latitude™ CS/CS x  Portable Computers User's Guide

  About the Batteries

Your computer includes a standard (34-watt/hour [WH]) or high-capacity (46-WH) lithium ion battery that provides power when an electrical outlet is 

not available. The battery is installed on the underside of the computer and forms part of the bottom of the computer. Lithium ion batteries are 

longer lived than conventional batteries and do not require replacement as often. Lithium ion batteries do not have the memory effect that is 

exhibited by nickel-metal hydride (NiMH) and nickel-cadmium (NiCD) batteries. You do not need to drain a lithium ion battery completely before 

recharging it. A lithium ion battery will not forget at which point it is fully charged. NiMH and NiCD batteries may not charge fully if they are partially 

drained then recharged.

  

Do not place spent batteries with common household waste products. Contact local authorities for the location of a chemical waste collection 

program nearest you.

  

Keep the following information in mind when you are running your computer from the battery:

  

l

From a fully charged standard battery you can expect between 2.5 and 3 hours of battery life; from a fully charged high-capacity battery, you 

can expect up to 50 percent greater battery life. Actual performance varies, depending on which power management features are enabled 

and which application programs you are using. 

l

The 

integrated battery charge gauge

 lets you check the charge status of an installed or uninstalled battery at any time. 

l

The battery

’

s self-test capability alerts you to battery conditions such as low charge. 

l

There is no battery memory effect with lithium ion batteries 

—

 you can charge the battery whenever you like without fear of reducing its 

charge capacity. 

l

A battery has a life span of up to 350 full charges and 2000 partial charges, provided it is charged at normal room temperature. 

Using the Battery

The battery is partially charged when you receive it. Dell recommends that you charge your battery to full capacity before using it to power the 

computer.

  

If you are powering the computer from a battery, try to conserve battery power. A number of factors affect battery operating time:

  

l

Power conservation features that you use 

l

Type of display and microprocessor installed 

l

Use of storage media 

l

Number and type of PC Cards and other external devices that you use 

l

Kinds of application programs that you run 

l

Capacity of the memory modules that you install (the higher the capacity, the more power used)

  

When you activate 

suspend

 

mode (known as 

standby

 in the Microsoft

® 

Windows

® 

98 operating system), the computer can remain in suspend 

mode on battery power for approximately one week (if the battery was fully charged before activating suspend or standby mode).

  

If you are going to store the computer, disconnect all devices and turn off the computer. Remove the battery when you store your computer for an 

extended period of time. A battery will drain when not in use during prolonged storage. After a long storage period, recharge the battery fully before 

About the Batteries

First Low-Battery Warning

Using the Battery

Second Low-Battery Warning

Charging the Battery

Detecting Battery Problems

Charging a Hot Battery

Battery Disposal

Replacing the Battery

About Battery Power

Battery Charge Gauge

Turning On the Computer

NOTE: The battery is designed to work with Dell Latitude CS/CSx portable computers only. Do not use the battery with other computers, 

and do not use batteries from other computers with the Dell Latitude CS/CSx.

you attempt to run your computer from battery power.

  

Charging the Battery

Each time you connect the computer to an electrical outlet or install a battery in a computer that is connected to an electrical outlet, the computer 

checks the battery's charge. The AC adapter charges the battery (if needed) and then maintains the battery's charge.

  

When installed in a computer connected to an electrical outlet, the battery immediately starts charging. The green power indicator remains steady 

while the AC adapter charges the battery. The indicator starts blinking when the express charge cycle is complete. While the indicator is blinking, 

the AC adapter provides a trickle charge to bring the battery to full capacity. The indicator continues to blink until you remove the battery or 

disconnect the computer from its electrical outlet.

  

NOTICE: If the battery status indicator flashes alternately green and amber while the computer is connected to an electrical outlet, 

disconnect the computer from the outlet and allow the computer and the battery to return to room temperature. Then reconnect the 

computer to its electrical outlet and continue charging the battery. If the computer is not allowed to return to room temperature, the 

battery stops charging before it reaches full capacity.

If the computer is turned off and connected to an electrical outlet through the AC adapter, it takes the AC adapter about 1 hour and 20 minutes to 

fully charge a battery that has been completely discharged. If the computer determines that the battery is near full capacity, the AC adapter skips 

the express-charging process and starts trickle-charging the battery. If the computer is on, it takes up to 2.5 hours to charge a fully discharged 

battery, depending on which devices you are using and which programs you are running.

  

Charging a Hot Battery

Before you attempt to charge a battery that is hot (either from recent use or from being in a hot environment), note the following information:

  

l

A hot battery will not charge when you connect the AC adapter to the computer. This safety feature is important because charging a hot 

battery shortens the battery

’

s life span and may damage the battery and the computer. 

l

If the battery status indicator flashes alternately green and amber, the battery is too hot to start charging. If this occurs, disconnect the 

computer from its electrical outlet and allow it and the battery to return to room temperature. Reconnect the computer to the electrical outlet 

and continue charging the battery. 

l

If the computer is not allowed to return to room temperature, the battery stops charging before it reaches its full capacity.

  

Replacing the Battery

NOTICE: To avoid data loss, do not remove the battery while the computer is turned on unless the computer is connected to an 

electrical outlet .

To replace a battery in the battery bay, perform the following steps (see 

Figure 1

).

  

1.

If the computer is docked, undock it following your usual undocking procedure. (See the documentation that came with your docking device.) 

2.

If the computer is not docked, preserve your data in one of the following ways and then go to step 3.

  

l

Connect the computer to an electrical outlet.

  

l

Place the computer in suspend (or standby) mode by pressing <Fn><Esc> (or <Scroll Lock><Esc> on an external keyboard if 

the 

External Hot Key

 option is enabled in the System Setup program).

  

l

Place the computer in

S2D mode by pressing <Fn><a> (or <Fn><q> on a French keyboard). When the green power indicator 

turns off, continue to step 3.

  

NOTICE: If you choose to replace the battery with the computer in suspend (or standby) mode, you have up to 4 minutes to complete 

the battery replacement.

  

3.

Remove the battery from the battery bay. 

NOTE: For maximum battery performance, charge the battery only at normal room temperature. 

NOTE: You can leave the battery in the computer as long as you like. The battery's integrated circuitry prevents the battery from 

overcharging.

NOTES: If necessary, print these instructions for reference before proceeding. 

You cannot replace the battery while the computer is running on battery power. To replace the battery while the computer is running, you 

must connect the computer to an electrical outlet or enter 

suspend

 (or 

standby

) mode or 

suspend-to-disk

 (S2D) mode. 

Close the computer display and turn the computer over. Slide the battery bay latch toward the unlock icon, causing the battery to pop up 

slightly on one side (see 

Figure 1

). Continue to hold the latch in the unlock position with one hand while pivoting the battery up and out of the 

bay with the other hand. Release the latch.

  

Figure 1. Removing a Battery

  

4.

Position the new battery so that its three alignment tabs fit into the three slots in the outside wall of the computer, and lower the battery into its 

compartment. Make sure that the battery snaps into place, flush with the surrounding surface, and make sure that the battery latch is 

completely closed before turning the computer over. 

5.

If you put the computer into suspend mode or S2D mode in step 2, press the power button to resume normal operation.

  

  Battery Charge Gauge

The battery charge gauge, located on the battery and accessible on the underside of the computer, consists of five indicators and a test button. 

Each indicator represents 20 percent of full charge. If only one indicator lights up, recharge the battery before using it.

  

To check the charge level, press the battery test button (see 

Figure 2

). The appropriate number of indicators lights up for a few seconds to indicate 

the amount of charge remaining in the battery. For example, if three indicators light up, your battery has between 40 percent and 60 percent of its 

charge left.

  

 

Figure 2. Battery Charge Gauge

  

Percentage of Charge

The 

battery charge gauge

 uses its five indicator lights to show the percent of charge remaining in the battery:

  

l

If one indicator lights up, the battery has 1 to 20 percent of its charge remaining. 

l

If two indicators light up, the battery has 21 to 40 percent of its charge remaining. 

l

If three indicators light up, the battery has 41 to 60 percent of its charge remaining. 

l

If four indicators light up, the battery has 61 to 80 percent of its charge remaining. 

l

If five indicators light up, the battery has 81 to 100 percent of its charge remaining.

  

NOTES: An indicator that blinks rapidly indicates a temporary failure or a potentially recoverable failure like overheating. Allow the 

battery to cool for several minutes before checking the charge level again. 

If the battery has permanently failed or completely discharged, no charge gauge indicators will light when you press the battery test 

button. If you install a failed or completely discharged battery in the computer and the 

battery status indicator

 flashes amber rapidly, the 

battery has failed. If the battery status indicator turns solid green, allow the battery to charge overnight and check it the next day. If the 

battery is fully discharged, it takes a much longer time than usual to recharge it. 

To purchase a new battery, 

call Dell

 or access the Dell World Wide Web site at 

http://www.dell.com

. 

Dispose

 of the old battery 

properly.

  First Low-Battery Warning

The first low-battery warning

—

a blinking amber battery status indicator

—

occurs when you have about 15 minutes of battery life left under current 

conditions and the computer is not connected to an electrical outlet. 

 

Figure 3. Battery Status Indicator

  

  

NOTICE: When you see a low-battery warning, save your work immediately. Then replace the battery or connect your computer to an 

electrical outlet.

Normally, if no input/output (I/O) activity occurs within 75 seconds after the first low-

battery warning, the computer enters 

S2D

 mode. If the computer 

has no S2D partition, the computer enters 

suspend

 (or 

standby

) mode, where it can preserve data for several hours.

Alternatively, you may have set the computer to enter S2D mode after a certain amount of time with no I/O activity. In this case the computer enters 

S2D mode before flashing the final low-battery warning. 

Once S2D mode is activated, no further power is consumed.

   

NOTICE: Never turn off the computer while the drive access indicator is on. Doing so could cause data loss. Instead, close all of your 

application programs before you turn off the computer.

  Second Low-Battery Warning

The second low-battery warning

—

a steady amber battery status indicator

—

occurs when you have about 5 minutes of battery life left under current 

conditions and the computer is not connected to an electrical outlet.

  

After the second low-battery warning, if no further I/O activity occurs within 15 seconds, the computer enters S2D mode. If the computer has no 

S2D partition, it enters suspend mode, in which it can preserve data for several hours.

If the computer is already in suspend mode when a final low-battery warning occurs, the computer enters S2D mode immediately. If S2D mode has 

been disabled, the computer reenters suspend mode.

   

NOTICE: To avoid losing data (and possibly corrupting data areas on your hard-disk drive), save your work immediately after a 

second low-battery warning. Then connect your computer to an electrical outlet, or place the computer in suspend mode. If the 

battery runs completely out of power, the computer shuts off without properly closing any open files.

  Detecting Battery Problems

A battery problem may prevent the battery from being charged to its full potential and can lead to unpredictable operation. To obtain a new battery, 

call Dell

 or access the Dell World Wide Web site at 

http://www.dell.com

.

  

Dell suggests you follow these precautions when using the battery:

  

l

To avoid installing a defective battery in your computer, first check the battery's charge, indicated by the battery charge indicators on the 

battery itself, by pressing the battery test button (see 

Figure 2

).

  

l

If, after you insert the battery in the computer, the computer's battery status indicator (see 

Figure 3

) flashes alternately green and amber, the 

battery is too hot to charge. Turn off the computer, and let the battery and computer cool to room temperature. 

l

If, after you insert the battery in the computer, the computer's battery status indicator (see 

Figure 3

) flashes amber for 4 seconds when you 

connect or disconnect the AC adapter or when you press the power button, you need to replace the battery. 

1

Battery status indicator

NOTE: If the battery has 0 (zero) percent charge, you cannot use the battery test button to check the battery's capacity. The 

battery gauge indicators will not light if the battery is completely drained. 

l

If, after you insert the battery in the computer, the computer's battery status indicator (see 

Figure 3

) flashes rapidly amber, the battery is 

defective and needs to be replaced.

  

  Battery Disposal

When your battery no longer holds a charge, call your local waste disposal agency or environmental agency for advice on disposing the computer

’

s 

lithium ion battery.

   

  About Battery Power

You automatically conserve battery power each time you connect the computer to an electrical outlet. The battery is even being recharged when 

you use AC power. The battery's life expectancy is largely determined by the number of charges it receives, so use an electrical outlet to run the 

computer whenever possible.

  

You can customize power management by individually controlling the computer's 

power conservation features

. These features reduce power 

consumption by monitoring application programs and computer devices for inactivity and slowing down or stopping some of the computer

’

s 

internal devices.

  

Experiment with power conservation features to achieve the optimum power conservation for your work environment.

  

  Turning On the Computer

To turn on the computer, press the 

power button

. 

Back to Contents Page

 

CAUTION: Do not puncture or incinerate the battery.

NOTE

: 

This computer is supplied with a lithium ion battery. Lithium ion batteries are longer lived than conventional batteries and do not 

require replacement as often. Do not place spent batteries in common household waste products. Contact local authorities for the 

location of a chemical waste collection program nearest you. To purchase a new battery, 

call Dell

 or access the Dell World Wide Web 

site at 

http://www.dell.com

. 

NOTES: When you use power conservation features, you often trade some of the performance of the computer for increased battery 

operating time. For example, if you turn off the hard-disk drive, you may experience a delay the next time the computer tries to access 

the hard-disk drive.

Other power conservation features, such as 

suspend

 (or 

standby

) mode, stop almost all system activity. They allow you to maximize 

power conservation when your work is interrupted.

NOTE: If your computer's operating system is "locked up"

—

that is, it does not respond to commands

—

press and hold down the power 

button for at least five seconds to turn off the computer. 

Back to Contents Page

 

CD-ROM and DVD- ROM Drives: Dell™ Latitude™ CS/CS x  Portable Computers User's  Guide 

Using CD-ROM and DVD-ROM Drives 

CD-ROM and DVD-ROM drives are read-only devices that can play most commercially available 8- or 12-centimeter (cm) sound and video CDs. 

Dell installed the appropriate CD-ROM device drivers on your hard-

disk drive. Dell also installed the drivers that will allow a DVD

-ROM drive to 

play most CDs and read data from a DVD. 

To use a CD-ROM or DVD-ROM drive, install it in the computer

’

s 

external media bay

.  

NOTICE:

Protect the CD-ROM and DVD-ROM drives when they are not in the external media bay. Do not squeeze a drive or place 

objects on top of it; doing so could damage the drive motor. Keep the drive as clean as possible. 

To play a CD or DVD, press the eject button on the face of the CD-ROM or DVD-ROM drive or press <Fn><F10>. When the tray slides out, place 

the disc into the tray, label side up. Make sure that the CD or DVD is seated correctly on the spindle by pressing down on the disc until it clicks in 

place. Then gently push in the tray.  

NOTICE:

If the CD or DVD is not seated correctly, the disc or drive can be damaged. 

NOTICE:

Do not use the CD-ROM or DVD-ROM drive while the computer is in motion. Doing so could interrupt the flow of data 

between the CD-ROM or DVD-ROM drive and the hard-disk or diskette drive.

When the CD-ROM or DVD-ROM drive is in use, the 

drive access indicator

 blinks.

If you are using the Microsoft Windows 95 or Windows 98 operating system, disable the autoplay feature while you use the CD-ROM or DVD-ROM 

drive. (The autoplay feature can interfere with the computer

’

s 

power management

 functions.) If Dell installed the operating system, the autoplay 

feature has been disabled. If you reinstall the operating system or if you installed it yourself, be sure to disable the autoplay feature if you want to 

use the CD-ROM or DVD-ROM drive.

For instructions on changing the 

Auto Insert Notification

 option, see the operating system user

’

s guide. 

Caring for CDs and DVDs  

When handling and using CDs and DVDs, follow these precautions:  

l

Never use a damaged or warped CD or DVD. 

l

Always hold the CD or DVD by its edges. Do not touch the surface of the disc. 

l

Use a clean, dry cloth to remove dust, smudges, or fingerprints from the surface of the CD or DVD. When cleaning, wipe from the center of 

the CD or DVD to the edge. 

l

Never use solvents, such as benzene, record cleaners, or antistatic sprays, to clean the CD or DVD. 

l

Do not write on the surface of the CD or DVD. 

l

Store CD or DVDs in their containers, placing them in a cool, dry place. Extreme temperatures may damage CDs or DVDs. 

l

Do not bend or drop a CD or DVD. 

l

Do not place objects on top of a CD or DVD.  

Types of Supported Discs 

Using CD-ROM and DVD-ROM Drives

Caring for CDs and DVDs

Types of Supported Discs

NOTE: "Reading data" does not refer to playing a movie. However, if you are using the Microsoft

® 

Windows

® 

95 or Windows 98 

operating system, you can play DVD movies in your DVD-ROM drive by installing a zoomed video (ZV) PC Card, such as a hardware 

Moving Picture Experts Group (MPEG) decoder, in the upper PC card slot. You must also install the drivers that came with the card. 

Your computer's CD-ROM and DVD-ROM drives are able to play the following disc formats: 

l

CD-ROM red-book audio discs (CD-DA) 

l

CD-ROM yellow-book mode-1 and mode-2 data discs 

l

CD-ROM XA (mode-2 form 1 and form 2; without Adaptive Differential Pulse Code modulation [ADPCM]) 

l

CD-I (mode-2 form 1 and form 2) 

l

CD-I Ready 

l

CD-Bridge 

l

Photo CD, CD-recordable (CD-R) (single and multisession) 

l

Video CD 

l

CD-rewritable (CD-RW). The 24x CD-ROM and DVD-ROM drives support reading CD-RW discs. This format is supported as read-only; 

neither the CD-ROM nor the DVD-ROM drive can write to CD-RW discs. 

l

DVD-5 (the DVD-ROM drive supports the DVD-5 format) 

Back to Contents Page

 

Back to Contents Page

 

Contacting Dell: Dell™ Latitude™ CS/CS x  Portable Computers User's Guide 

Overview

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "

International 

Dialing Codes

" provides the various codes required to make long-distance and international calls. "

Americas Contact Numbers

," "

Europe Contact 

Numbers

," and "

Asia and Other Regions Contact Numbers

" provide local telephone numbers, area codes, toll-free numbers, and E-mail 

addresses, if applicable, for each department or service available in various countries around the world. 

If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in 

"

International Dialing Codes

," in addition to the local numbers provided in the other sections. 

For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the 

country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration: 

  

To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For 

example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration: 

  

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing 

protocol. If you need assistance in determining which codes to use, contact a local or an international operator. 

International Dialing Codes  

Click a listed country to obtain the appropriate contact numbers.  

Overview

Europe Contact Numbers

International Dialing Codes

Asia and Other Regions Contact Numbers

Americas Contact Numbers

NOTES: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long 

distance within your own country (not internationally)

—

in other words, when your call originates in the same country you are calling.

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call 

more efficiently.

Country (City)

  

International 

Access Code

  

Country Code

  

City Code

  

Australia

 (Sydney)  

0011  

61  

2  

Austria

 (Vienna)  

900  

43  

1  

Belgium

 (Brussels)  

00  

32  

2  

Brazil

0021

55

51

Brunei

  

—

  

673  

—

  

Canada

 (North York, Ontario)  

011  

—

  

Not required  

Chile

 (Santiago)  

—

  

56  

2  

China

 (Xiamen)  

—

  

86  

592  

Czech Republic

 (Prague)  

00  

420  

2  

Denmark

 (Horsholm)  

009  

45  

Not required  

Finland

 (Helsinki)  

990  

358  

9  

France

 (Paris) (Montpellier)  

00  

33  

(1) (4)  

Americas Contact Numbers  

Germany

 (Langen)  

00  

49  

6103  

Hong Kong

  

001  

852  

Not required  

Ireland

 (Bray)  

16  

353  

1  

Italy

 (Milan)  

00  

39  

2  

Japan

 (Kawasaki)  

001  

81  

44  

Korea

 (Seoul)  

001  

82  

2  

Luxembourg

  

00  

352  

—

  

Macau

  

—

  

853  

Not required  

Malaysia

 (Penang)  

00  

60  

4  

Mexico

 (Colonia Granada)  

95  

52  

5  

Netherlands

 (Amsterdam)  

00  

31  

20  

New Zealand

  

00  

64  

—

  

Norway

 (Lysaker)  

095  

47  

Not required  

Poland

 (Warsaw)  

011  

48  

22  

Singapore

 (Singapore)  

005  

65  

Not required  

South Africa

 (Johannesburg)  

09/091  

27  

11  

Spain

 (Madrid)  

07  

34  

91  

Sweden

 (Upplands Vasby)  

009  

46  

8  

Switzerland

 (Geneva)  

00  

41  

22  

Taiwan

  

002  

886  

—

  

Thailand

  

001  

66  

—

  

U.K.

 (Bracknell)  

010  

44  

1344  

U.S.A.

 (Austin, Texas)  

011  

1  

Not required  

Country (City)

  

Department Name or Service

  

Area 

Code

  

Local Number or

Toll-Free Number

Brazil

Sales, Customer Support, Technical Support

 

toll free: 0800 90 3355

Canada

(North York, 

Ontario) 

NOTE: 

Customers in 

Canada call the 

U.S.A. for access 

to TechConnect 

BBS.

  

Automated Order-Status System  

  

toll free: 1-800-433-9014 

AutoTech (Automated technical support)  

  

toll free: 1-800-247-9362 

Customer Care (From outside Toronto)  

  

toll free: 1-800-387-5759 

Customer Care (From within Toronto)  

416  

758-2400 

Customer Technical Support  

  

toll free: 1-800-847-4096 

Sales (Direct Sales

—

from outside Toronto)  

  

toll free: 1-800-387-5752 

Sales (Direct Sales

—

from within Toronto)  

416  

758-2200 

Sales (Federal government, education, and 

medical)  

  

toll free: 1-800-567-7542 

Sales (Major Accounts)  

  

toll free: 1-800-387-5755 

TechConnect BBS (Austin, Texas, U.S.A.)  

512  

728-8528 

TechFax  

  

toll free: 1-800-950-1329 

Chile

(Santiago) 

Sales, Customer Support, and Technical Support  

  

toll free: 1230-020-4823 

NOTE: 

Customers in 

Chile call the 

U.S.A. for sales, 

customer, and 

technical 

assistance

  

Latin America

NOTE: 

Customers in 

Latin America 

call the U.S.A. for 

sales, customer, 

and technical 

assistance.

  

Customer Technical Support (Austin, Texas, 

U.S.A.)  

512  

728-4093 

Customer Service (Austin, Texas, U.S.A.)  

512  

728-3619 

Fax (Technical Support and Customer Service) 

(Austin, Texas, U.S.A.)  

512  

728-3883 

Sales (Austin, Texas, U.S.A.)  

512  

728-4397 

SalesFax (Austin, Texas, U.S.A.)  

512  

728-4600 

728-3772 

Mexico

(Colonia 

Granada) 

NOTE: 

Customers in 

Mexico call the 

U.S.A. for access 

to the Automated 

Order-Status 

System and 

AutoTech. 

Automated Order-Status System (Austin, Texas, 

U.S.A.)  

512  

728-0685 

AutoTech (Automated technical support) (Austin, 

Texas, U.S.A.)  

512  

728-0686 

Customer Technical Support  

525  

228-7870 

Sales  

525  

228-7811 

toll free: 91-800-900-37 

toll free: 91-800-904-49 

Customer Service  

525  

228-7878 

Main  

525  

228-7800 

U.S.A.

(Austin, Texas)  

Automated Order-Status System  

  

toll free: 1-800-433-9014 

AutoTech (Automated technical support)  

  

toll free: 1-800-247-9362 

Dell Home and Small Business Group:

  

Customer Technical Support (Return Material 

Authorization Numbers)  

  

toll free: 1-800-624-9896 

Customer Service 

(Credit Return Authorization Numbers)  

  

toll free: 1-800-624-9897 

National Accounts

 (systems purchased by established Dell national accounts [have your account number 

handy], medical institutions, or value-added resellers [VARs]):  

Customer Service and Technical Support (Return 

Material Authorization Numbers)  

  

toll free: 1-800-822-8965 

Public Americas International

 (systems purchased by governmental agencies [local, state, or federal] or 

educational institutions):  

Customer Service and Technical Support (Return 

Material Authorization Numbers)  

  

toll free: 1-800-234-1490 

Dell Sales  

  

toll free: 1-800-289-3355 

toll free: 1-800-879-3355 

Europe Contact Numbers 

Spare Parts Sales  

  

toll free: 1-800-357-3355 

DellWare

™

  

toll free: 1-800-753-7201 

DellWare FaxBack Service  

512  

728-1681 

Fee-Based Technical Support  

  

toll free: 1-800-433-9005 

Sales (Catalogs)  

  

toll free: 1-800-426-5150 

Fax  

  

toll free: 1-800-727-8320 

TechFax  

  

toll free: 1-800-950-1329 

TechConnect BBS  

512  

728-8528 

Dell Services for the Deaf, Hard-of-Hearing, or 

Speech-Impaired

  

toll free: 1-877-DELLTTY 

(1-877-335-5889) 

Switchboard  

512  

338-4400 

Country (City)

  

Department Name or Service

  

Area 

Code

  

Local Number or

Toll-Free Number

Austria

(Vienna)  

NOTE: 

Customers in 

Austria call 

Langen, 

Germany for 

Technical 

Support and 

Customer Care.

Switchboard  

01  

491 040 

Home/Small Business Sales

01

795676-02

Home/Small Business Sales Fax

01

795676-05

Home/Small Business Customer Care

01

795676-03

Preferred Accounts/Corporate Customer Care

 

0660-8056

Home/Small Business Technical Support

01

795676-04

Preferred Accounts/Corporate Technical Support

 

0660-8779

Web site: 

support.euro.dell.com/at

  

  

  

E-mail: tech_support_germany@dell.com  

  

  

Belgium

(Brussels)  

Technical Support  

02  

481 92 88 

Customer Care  

02  

481 91 19 

Home/Small Business Sales  

  

toll free: 0800 16884 

Corporate Sales  

02  

481 91 00 

Fax  

02  

481 92 99 

Switchboard  

02  

481 91 00 

Web site: 

support.euro.dell.com/be

  

  

  

E-mail: tech_be@dell.com  

  

  

Czech Republic

(Prague)  

Technical Support  

02  

22 83 27 27 

Customer Care  

02  

22 83 27 11 

Fax  

02  

22 83 27 14 

TechFax  

02  

22 83 27 28 

Switchboard  

02  

22 83 27 11 

Web site: 

support.euro.dell.com/cz

  

  

  

E-mail: czech_dell@dell.com  

  

  

Denmark

(Horsholm) 

NOTE: 

Customers in 

Denmark call 

Sweden for fax 

Technical Support  

  

45170182 

Customer Care  

  

45170181 

Switchboard  

  

45170100 

Fax Technical Support (Upplands Vasby, Sweden)  

  

859005594 

technical support. 

  Fax Switchboard  

  

45170117 

Web site: 

support.euro.dell.com/dk

  

  

  

E-mail: den_support@dell.com  

  

  

Finland

(Helsinki)  

 

Technical Support  

09  

253 313 60 

Technical Support Fax

09  

253 313 81 

Customer Care  

09  

253 313 61 

Fax  

09  

253 313 99 

Switchboard  

09  

253 313 00 

Web site: 

support.euro.dell.com/fi

  

  

  

E-mail: fin_support@dell.com

   

 

 

France

(Paris/Montpellier) 

Technical Support 

0803  

387 270 

Customer Care (Paris)  

01  

47 62 68 92 

Customer Care (Montpellier)  

04  

67 06 61 96 

TechConnect BBS (Montpellier)  

04  

67 22 53 04 

Fax (Montpellier)  

04  

67 06 60 07 

Switchboard (Paris)  

01  

47 62 69 00 

Switchboard (Montpellier)  

04  

67 06 60 00 

Web site: 

support.euro.dell.com/fr

  

  

  

E-mail: web_fr_tech@dell.com  

  

  

Germany

(Langen) 

Technical Support  

06103  

971-200 

Technical Support Fax

06103  

971-222 

Home/Small Business Customer Care

06103 

971-530 

Corporate Customer Care

06103 

971-560 

Preferred Accounts Customer Care

06103  

971-420 

TechConnect BBS  

06103  

971-666 

Switchboard  

06103  

971-0 

Web site: 

http://www.dell.de/support

  

  

E-mail: tech_support_germany@dell.com  

  

  

Ireland

(Bray) 

NOTE: 

Customers in 

Ireland call the 

U.K. for 

Home/Small 

Business 

customer 

assistance.

  

Technical Support  

  

1-850-543-543 

Customer Care  

01  

204 4026 

Home/Small Business Customer Care (Bracknell, 

U.K.)  

  

0870 906 0010 

Sales  

  

1-850-235-235 

SalesFax  

01  

286 2020 

Fax  

01  

286 6848 

TechConnect BBS  

01  

204 4711 

TechFax  

01  

204 4708 

Switchboard  

01  

286 0500 

Web site: 

support.euro.dell.com/ie

  

  

  

E-mail: dell_direct_support@dell.com  

  

  

Italy

(Milan)  

Technical Support  

2  

57782.690 

Customer Care  

2  

57782.555 

Sales  

2  

57782.411 

Fax  

2  

57503530 

Switchboard  

2  

57782.1 

Web site: 

support.euro.dell.com/it

  

  

  

E-mail: support_italy@dell.com  

  

  

Luxembourg

NOTE: 

Customers in 

Luxembourg call 

Belgium for 

sales, customer, 

and technical 

assistance.

  

Technical Support (Brussels, Belgium)  

02  

481 92 88 

Home/Small Business Sales (Brussels, Belgium)  

  

toll free: 080016884 

Corporate Sales (Brussels, Belgium)  

02  

481 91 00 

Customer Care (Brussels, Belgium)  

02  

481 91 19 

Switchboard (Brussels, Belgium)  

02  

481 91 00 

Fax (Brussels, Belgium)  

02  

481 92 99 

Web site: 

support.euro.dell.com/be

  

  

  

E-mail: tech_be@dell.com  

  

  

Netherlands

(Amsterdam)  

Technical Support  

020  

581 8838 

Customer Care

020 

581 8740 

Home/Small Business Sales  

  

toll free: 0800-0663 

Home/Small Business SalesFax  

020  

682 7171 

Corporate Sales  

020  

581 8818 

Corporate SalesFax  

020  

686 8003 

Fax  

020  

686 8003 

Switchboard  

020  

581 8818 

Web site: 

support.euro.dell.com/nl

  

  

  

Norway

(Lysaker)  

NOTE: 

Customers in 

Norway call 

Sweden for fax 

technical support.

  

Technical Support  

  

671 16882 

Customer Care  

  

671 16881 

Switchboard  

  

671 16800 

Fax Technical Support (Upplands Vasby, Sweden)  

  

590 05 594 

Fax Switchboard  

  

671 16865 

Web site: 

support.euro.dell.com/no

  

  

  

E-mail: nor_support@dell.com  

  

  

Poland

(Warsaw)  

Technical Support  

22  

60 61 999 

Customer Care  

22  

60 61 999 

Sales  

22  

60 61 999 

Switchboard  

22  

60 61 999 

Fax  

22  

60 61 998 

Web site: 

support.euro.dell.com/pl

  

  

  

E-mail: pl_support@dell.com  

  

  

Spain

(Madrid)  

Technical Support  

  

902 100 130 

Corporate Customer Care  

  

902 118 546 

Home/Small Business Customer Care  

  

902 118 540 

TechConnect BBS  

91  

329 33 53 

Corporate Sales  

  

902 100 185 

Home/Small Business Sales  

  

902 118 541 

Switchboard  

 91

  

722 92 00 

Web site: 

support.euro.dell.com/es

  

  

  

E-mail: es_support@dell.com  

  

  

Sweden

(Upplands Vasby)  

Technical Support  

08  

590 05 199 

Customer Care  

08  

590 05 169 

Fax Technical Support  

08  

590 05 594 

Asia and Other Regions Contact Numbers 

Sales  

08  

590 05 185 

Web site: 

support.euro.dell.com/se

  

  

  

E-mail: swe_support@dell.com  

  

  

Switzerland

(Geneva)  

Technical Support  

  

0844 811 411 

Customer Care  

  

0848 802 802 

Switchboard  

022  

799 01 01 

Fax  

022  

799 01 90 

Web site: 

support.euro.dell.com/ch

  

  

  

E-mail: swisstech@dell.com  

  

  

U.K.

(Bracknell)  

Technical Support  

  

0870-908-0800 

Corporate Customer Care  

01344  

720206 

Home/Small Business Customer Care  

  

0870-906-0010 

TechConnect BBS  

  

0870-908-0610 

Sales  

01344  

720000 

AutoFax  

  

0870-908-0510 

Web site: 

support.euro.dell.com/uk

  

  

  

E-mail: dell_direct_support@dell.com  

  

  

Country (City)

  

Department Name or Service

  

Area 

Code

  

Local Number or

Toll-Free Number

Australia

(Sydney)  

Customer Technical Support (Dell™ Dimension™ 

systems only)  

  

1-300-65-55-33 

Customer Technical Support (Other systems)  

  

toll free: 1-800-633-559 

Customer Care  

  

toll free: 1-800-819-339 

Corporate Sales  

  

toll free: 1-800-808-385 

Transaction Sales  

  

toll free: 1-800-808-312 

Fax  

  

toll free: 1-800-818-341 

Brunei

  

NOTE: 

Customers in 

Brunei call 

Malaysia for 

customer 

assistance.

  

Customer Technical Support 

(Penang, Malaysia)  

  

810 4966 

Customer Service 

(Penang, Malaysia)  

  

810 4949 

Transaction Sales 

(Penang, Malaysia)  

  

810 4955 

China

(Xiamen)  

Customer Service  

  

toll free: 800 858 2437 

Sales  

  

toll free: 800 858 2222 

Hong Kong

  

NOTE: 

Customers in 

Hong Kong call 

Malaysia for 

customer 

assistance.

  

Technical Support  

  

toll free: 800 96 4107 

Customer Service (Penang, Malaysia)  

  

810 4949 

Transaction Sales  

  

toll free: 800 96 4109 

Corporate Sales  

  

toll free: 800 96 4108 

Japan

(Kawasaki)  

Technical Support  

  

toll free: 0088-22-7890 

Technical Support (Server)

  

toll free: 0120-1984-35 

Technical Support (Dimension and Inspiron™)

  

toll free: 0120-1982-56 

Technical Support (WorkStation, OptiPlex™, and 

Latitude™

)

  

toll free: 0120-1984-39 

Y2K Support

044  

556-4298 

Customer Care  

044  

556-4240 

Direct Sales  

044  

556-3344 

Commercial Sales  

044  

556-3430 

556-3440 

Faxbox Service

 

03-5972-5840 

Switchboard  

044  

556-4300 

Korea

(Seoul) 

NOTE: 

Customers in 

Korea call 

Malaysia for 

customer 

assistance.

  

Technical Support  

  

toll free: 080-200-3800 

Transaction Sales  

  

toll free: 080-200-3600 

Corporate Sales  

  

toll free: 080-200-3900 

Customer Service (Penang, Malaysia)  

  

810 4949 

Fax  

  

394 3122 

Switchboard  

  

287 5600 

Macau

NOTE: 

Customers in 

Macau call 

Malaysia for 

customer 

assistance.

  

Technical Support  

  

toll free: 0800 582 

Customer Service (Penang, Malaysia)  

  

810 4949 

Transaction Sales  

  

toll free: 0800 581 

Malaysia

(Penang)  

Technical Support  

  

toll free: 1 800 888 298 

Customer Service  

04  

810 4949 

Transaction Sales  

  

toll free: 1 800 888 202 

Corporate Sales  

  

toll free: 1 800 888 213 

New Zealand 

Technical Support 

(Dell Dimension systems only) 

($2.50 + GST per call)  

 

0900 51010 

Technical Support (Other systems)  

  

0800 446 255 

Customer Service  

  

0800 444 617 

Sales  

  

0800 441 567 

Fax  

  

0800 441 566 

Singapore

(Singapore)  

NOTE: 

Customers in 

Singapore call 

Malaysia for 

customer 

assistance.

  

Technical Support  

  

toll free: 800 6011 051 

Customer Service (Penang, Malaysia)  

04  

810 4949 

Transaction Sales  

  

toll free: 800 6011 054 

Corporate Sales  

  

toll free: 800 6011 053 

South Africa

(Johannesburg)  

Technical Support  

011  

709 7710 

Customer Care  

011  

709 7710 

Sales  

011  

706 7700 

Fax  

011  

709 0495 

Switchboard  

011  

709 7700 

Web site: 

support.euro.dell.com/za

  

  

  

E-mail: dell_za_support@dell.com  

  

  

Southeast 

Asian/Pacific 

Countries

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