Dell Precision 690: инструкция
Раздел: Бытовая, кухонная техника, электроника и оборудование
Тип: Компьютер
Инструкция к Компьютеру Dell Precision 690
Dell Precision™ Workstation 690
Quick Reference Guide
Model DCD0
www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see Glossary in your
User’s Guide
.
®
®
If you purchased a Dell™ n Series computer, any references in this document to Microsoft
Windows
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo and Dell Precision are trademarks of Dell Inc.; Intel, Xeon, and Pentium are registered
trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model DCD0
January 2006 P/N PD050 Rev. A00
Contents
Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting Up Your Computer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About Your Computer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Front View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Back View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Back Panel Connectors
. . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Inside View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
System Board Components
. . . . . . . . . . . . . . . . . . . . . . . . . 22
Locating Your User’s Guide
. . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing the Computer Cover
. . . . . . . . . . . . . . . . . . . . . . . . . . 24
Computer Stand
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Attaching the Computer Stand
. . . . . . . . . . . . . . . . . . . . . . . 27
Removing the Computer Stand
. . . . . . . . . . . . . . . . . . . . . . . 29
Caring for Your Computer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Solving Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Troubleshooting Tips
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Resolving Software and Hardware Incompatibilities
. . . . . . . . . . . 30
®
®
Using Microsoft
Windows
XP System Restore . . . . . . . . . . . . . 30
Using the Last Known Good Configuration
. . . . . . . . . . . . . . . . . 31
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Before you start testing
. . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Beep Codes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Diagnostic Lights
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Diagnostic Light Codes Before POST
. . . . . . . . . . . . . . . . . . . . 35
Diagnostic Light Codes During POST
. . . . . . . . . . . . . . . . . . . . 37
Frequently Asked Questions
. . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Contents 3
4 Contents
Finding Information
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media
may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For? Find It Here
• A diagnostic program for my computer
Drivers and Utilities CD (also known as Resource CD)
• Drivers for my computer
Documentation and
• My computer documentation
drivers are already
• My device documentation
installed on your
computer. You can use
• Desktop System Software (DSS)
the CD to reinstall drivers,
run the Dell Diagnostics
or access your
documentation. Readme
files may be included on
your CD to provide last-
minute updates about
technical changes to your computer or advanced technical-
reference material for technicians or experienced users.
NOTE: Drivers and documentation updates can be found
at support.dell.com.
• How to set up my computer
Quick Reference Guide
• How to care for my computer
• Basic troubleshooting information
• How to run the Dell™ Diagnostics
• Error codes and diagnostic lights
• How to remove and install parts
• How to open my computer cover
NOTE: This document is available as a PDF at
support.dell.com.
Quick Reference Guide 5
What Are You Looking For? Find It Here
• Warranty information
Dell™ Product Information Guide
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
• How to remove and replace parts
User’s Guide
• Specifications
®
®
Microsoft
Windows
XP Help and Support Center
• How to configure system settings
1
Click the Start button and click
Help and Support
• How to troubleshoot and solve problems
2
Click User’s and system guides and click
User’s Guide
The User’s Guide is also available on the Drivers and
Utilities CD.
®
®
• Service Tag and Express Service Code
Service Tag and Microsoft
Windows
License
• Microsoft Windows License Label
These labels are located on your computer.
• Use the Service Tag to
identify your computer
when you use
support.dell.com
or
contact technical
support.
• Enter the Express
Service Code to direct your call when contacting technical
support.
6 Quick Reference Guide
What Are You Looking For? Find It Here
• Solutions — Troubleshooting hints and tips, articles
Dell Support Website — support.dell.com
from technicians, and online courses, frequently asked
NOTE: Select your region or business segment to view
questions
the appropriate support site.
• Community — Online discussion with other Dell
NOTE: Corporate, government, and education customers
customers
can also use the customized Dell Premier support website at
• Upgrades — Upgrade information for components,
premier.support.dell.com. The website may not be available
such as memory, the hard drive, and the operating
in all regions.
system
• Customer Care — Contact information, service call
and order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should reinstall
the DSS utility prior to installing any of the drivers. DSS
provides critical updates for your operating system and
support for Dell™ 3.5-inch USB floppy drives, optical
drives, and USB devices. DSS is necessary for correct
operation of your Dell computer. The software
automatically detects your computer and operating
system and installs the updates appropriate for your
configuration.
• How to use Windows XP
Windows Help and Support Center
• How to work with programs and files
1
Click the
Start
button and click
Help and Support
.
• Documentation for devices (such as modem)
2
Type a word or phrase that describes your problem
and click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
Quick Reference Guide 7
What Are You Looking For? Find It Here
• How to reinstall my operating system
Operating System CD
The operating system is
already installed on your
computer. To reinstall your
operating system, use the
Operating System CD. See
your User’s Guide for
instructions. After you
reinstall your operating
system, use the Drivers and
Utilities CD (ResourceCD)
to reinstall drivers for the
devices that came with your computer. Your operating
system product key label is located on your computer.
NOTE: The color of your CD varies based on the operating
system you ordered.
NOTE: The Operating System CD may be optional and may
not ship with your computer.
• How to use Linux
Dell Supported Linux Sites
• E-mail discussions with users of Dell Precision™
• Linux.dell.com
products and the Linux operating system
• Lists.us.dell.com/mailman/listinfo/linux-precision
• Additional information regarding Linux
and my Dell Precision computer
8 Quick Reference Guide
Setting Up Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
in the Product Information Guide.
You must complete all steps to properly set up your computer.
Connect the keyboard and the mouse.
1
Connect the modem or the network cable.
2
NOTICE: Do not connect a modem cable to
the network adapter. Voltage from telephone
communications can damage the network adapter.
NOTE: If your computer has a network card installed,
connect the network cable to the card.
Quick Reference Guide 9
Connect the monitor.
3
Depending on your graphics
card, you can connect your
monitor in various ways.
NOTE: You may need to use
the provided adapter or
cable to connect your
monitor to the computer.
10 Quick Reference Guide
For single- and dual-monitor capable cards with a single connector
One VGA adapter:
VGA
Use the VGA adapter when you have a single-monitor
graphics card and you want to connect your computer
to a VGA monitor.
Dual VGA Y cable adapter:
Dual DVI Y cable adapter:
VGA
DVI
VGA
DVI
Use the appropriate Y cable when your graphics card has a
Use the appropriate Y cable when your graphics card has a
single connector and you want to connect your computer
single connector and you want to connect your computer
to one or two VGA monitors.
to one or two DVI monitors.
The dual-monitor cable is color-coded; the blue connector is for the primary monitor, and the black
connector is for the second monitor. To enable dual-monitor support, both monitors must be attached
to the computer when you start the computer.
Quick Reference Guide 11
For dual-monitor capable cards with one DVI connector and one VGA connector
One DVI connector and one VGA connector:
Two VGA connectors with one VGA adapter:
DVI
VGA
VGA
VGA
Use the appropriate connector(s) when you want
Use the VGA adapter when you want to connect
to connect your computer to one or two monitors.
your computer to two VGA monitors.
For dual-monitor capable cards with two DVI connectors
Two DVI connectors:
Two DVI connectors with one VGA
Two DVI connectors with two VGA
adapter:
adapters:
DVI
DVI
DVI
VGA
VGA
VGA
Use the DVI connectors to connect
Use the VGA adapter to connect a
Use two VGA adapters to connect
your computer to one or two DVI
VGA monitor to one of the DVI
two VGA monitors to the DVI
monitors.
connectors on your computer
connectors on your computer.
12 Quick Reference Guide
Connect the speakers.
4
NOTE: If your
computer has a sound
card installed, connect
the speakers to the
card.
Connect the power
cables and turn on the
5
computer and monitor.
Quick Reference Guide 13
Install additional software or devices.
6
Before you install any devices or software that did not come with your computer, read the documentation
that came with the software or device or contact the vendor to verify that the software or device is
compatible with your computer and operating system.
You have now completed the setup for your computer.
About Your Computer
CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to
maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift.
Always lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide
for other important safety information.
CAUTION: Before setting your computer upright, install the computer stand. Failure to install the stand before
setting the computer upright could cause the computer to tip over, potentially resulting in bodily injury or damage
to the computer.
14 Quick Reference Guide
Front View
Quick Reference Guide 15
1
2
3
13
4
12
5
11
6
10
7
9
8
1-3 5.25-inch drive bays Can hold a CD/DVD drive, or a Media Card Reader, floppy drive, or SATA hard
drive in a 5.25-inch drive bay carrier.
NOTE: The drive carriers are only for use in the 5.25-inch drive bays. The
floppy-drive/ Media Card Reader and hard-drive carriers are not interchangeable.
4 5.25-inch drive bay with
Can hold a CD/DVD drive, or a Media Card Reader, floppy drive, or SATA hard
special 3.5-inch drive
drive in a 5.25-inch drive bay carrier. The drive-panel plate shown here is only for
panel plate
use with a floppy drive or Media Card Reader; it can be installed in front of any of
the four 5.25-inch drive bays. For more information, see your User’s Guide.
NOTE: The drive carriers are only for use in the 5.25-inch drive bays. The floppy drive/
Media Card Reader and hard drive carriers are not interchangeable.
5 hard-drive activity light The hard drive light is on when the computer reads data from or writes data to the
hard drive. The light might also be on when a device such as your CD player is
operating.
6 IEEE 1394 connector Use the IEEE 1394 connector for high-speed data devices such as digital video
cameras and external storage devices.
16 Quick Reference Guide
7 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as
flash memory keys, cameras, or bootable USB devices (see your User’s Guide for
more information).
It is recommended that you use the back USB connectors for devices that typically
remain connected, such as printers and keyboards.
8 power button Press to turn on the computer.
NOTICE: To avoid losing data, do not use the power button to turn off the
computer. Instead, perform an operating system shutdown.
NOTE: The power button can also be used to wake the system or to place it into
a power-saving state. See your User’s Guide for more information.
9 power light The power light illuminates and blinks or remains solid to indicate different states:
• No light — The computer is turned off or in a hibernation mode.
• Steady green — The computer is in a normal operating state.
• Blinking green — The computer is in a power-saving state.
• Blinking or solid amber — See "Power Problems" in your
User’s Guide
.
To exit from a power-saving state, press the power button or use the keyboard or
the mouse if it is configured as a wake device in the Windows Device Manager.
For more information about sleep states and exiting from a power-saving state,
see your User’s Guide.
See "Diagnostic Lights" on page 35 for a description of light codes that can help
you troubleshoot problems with your computer.
10 microphone connector Use the microphone connector to attach a personal computer microphone
for voice or musical input into a sound or telephony program.
11 headphone connector Use the headphone connector to attach headphones.
12 network link light The network link light is on when a good connection exists between a 10-Mbps,
100-Mbps, or 1000-Mbps (or 1-Gbps) network and the computer.
13 diagnostic lights (4) Use these lights to help you troubleshoot a computer problem based on the
diagnostic code. For more information, see "Diagnostic Lights" on page 35.
Quick Reference Guide 17
Back View
18 Quick Reference Guide
1
2
3
1 power connector Insert the power cable. The appearance of this connector may differ from what is
pictured here.
2 card slots Access connectors for any installed PCI, PCI-X, or PCI Express cards.
NOTE: The center five connector slots support full-length cards: one PCI, one PCI
express x16, one PCI express x8 (wired as x4), and two PCI-X slots; the connector
slots at the top and at the bottom support half-length cards: two PCI express x8 slots
(wired as x4).
3 back panel connectors Plug serial, USB, and other devices into the
appropriate connector
(see "Back Panel Connectors" on page 19).
Back Panel Connectors
Quick Reference Guide 19
1 234 6
13 12 11 10 89
57
1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have
a USB printer, plug it into a USB connector.
NOTE: The integrated parallel connector is automatically disabled if the computer
detects an installed card containing a parallel connector configured to the same
address. For more information, see your User’s Guide.
2 line-out/ headphone
Use the green line-out connector to attach headphones and most speakers with
connector
integrated amplifiers.
On computers with a sound card, use the connector on the card.
3 mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer
and any attached devices before you connect a mouse to the computer. If you have
a USB mouse, plug it into a USB connector.
®
®
If your computer is running the Microsoft
Windows
XP operating system,
the necessary mouse drivers have been installed on your hard drive.
4 USB 2.0 connectors (3) It is recommended that you use the front USB connectors for devices that you
connect occasionally, such as flash memory keys, cameras, or bootable USB
devices.
Use the back USB connectors for devices that typically remain connected,
such as printers and keyboards.
5 link integrity light
• Green — A good connection exists between a 10-Mbps network and the
computer.
• Orange — A good connection exists between a 100-Mbps network and the
computer.
• Yellow — A good connection exists between a 1000-Mbps (or 1-Gbps) network
and the computer.
• Off — The computer is not detecting a physical connection to the network.
6 network adapter
To attach your computer to a network or broadband device, connect one end
connector
of a network cable to either a network jack or your network or broadband device.
Connect the other end of the network cable to the network adapter connector
on your computer. A click indicates that the network cable has been securely
attached.
NOTE: Do not plug a telephone cable into the network connector.
On computers with an additional network connector card, use the connectors
on the card and on the back of the computer when setting up multiple network
connections (such as a separate intra- and extranet).
It is recommended that you use Category 5 wiring and connectors for your
network. If you must use Category 3 wiring, force the network speed to 10 Mbps
to ensure reliable operation.
7 network activity light Flashes a yellow light when the computer is transmitting or receiving network
data. A high volume of network traffic may make this light appear to be in a steady
"on" state.
8 USB 2.0 connectors (2) It is recommended that you use the front USB connectors for devices that you
connect occasionally, such as flash memory keys, cameras, or bootable USB
devices.
Use the back USB connectors for devices that typically remain connected,
such as printers and keyboards.
9 IEEE 1394 connector Use the IEEE 1394 connector for high-speed data devices such as digital video
cameras and external storage devices.
10 keyboard connector If you have a standard keyboard, plug it into the purple keyboard connector.
If you have a USB keyboard, plug it into a USB connector.
11 line-in connector Use the blue line-in connector to attach a record/playback device such as a cassette
player, CD player, or VCR.
On computers with a sound card, use the connector on the card.
12 serial connector Connect a serial device, such as a handheld device, to the serial port. If necessary,
the address for this port can be modified through System Setup (see your User’s
Guide for more information).
13 serial connector Connect a serial device, such as a handheld device, to the serial port. If necessary,
the address for this port can be modified through System Setup (see your User’s
Guide for more information).
20 Quick Reference Guide
Inside View
1 power supply
2 hard drive bay
3 memory shroud
NOTICE: The memory shroud holds the
(optional) memory riser cards in place; its
thumbscrews must be sufficiently tight in order
to secure the risers and to avoid damage.
4 front fan
5 card fan
6 5.25-inch drive bay with 3.5-inch drive panel plate
7 5.25-inch drive bay
Quick Reference Guide 21
1
2
7
3
6
45
System Board Components
22 Quick Reference Guide
2 3456 9
33
31
26272829
1 8
10
11
12
14
15
16
17
18
19
21
7
13
32
20
30
232425
22
1 secondary processor connector (CPU_1) 18 FlexBay connector (USB)
2 front fan connector (FAN_FRONT) 19 floppy drive (DSKT)
3 card cage fan connector (FAN_CCAG) 20 front panel connector (FRONTPANEL)
4 internal speaker connector (INT_SPKR) 21 front panel 1394 connector (FP1394)
5 power connector (POWER2) 22 chassis intrusion header (INTRUDER)
6 IDE drive connector (IDE) 23 PCI-Express x8 card slot, wired as x4
(SLOT7_PCIE)
7 password jumper (PSWD) 24 PCI-X card slot (SLOT6_PCIX)
8 auxiliary hard-drive LED connector
25 PCI-X card slot (SLOT5_PCIX)
(AUX_LED)
9 battery socket (BATTERY) 26 PCI card slot (SLOT4_PCI)
NOTE: This slot is not available in the dual-
graphics configuration
10 SATA connectors
27 PCI-Express x8 card slot, wired as x4
(SATA_0, SATA_1, SATA_2)
(SLOT3_PCIE)
NOTE: In the dual-graphics configuration, this slot
is replaced by a x16 slot on the graphics riser.
It holds a graphic card.
11 RTC reset jumper (RTCRST) 28 PCI-Express x16 card slot (SLOT2_PCIE)
NOTE: This slot is not available in the dual-
graphics configuration
12 main power connector (POWER1) 29 PCI-Express x8 card slot, wired as x4
(SLOT1_PCIE)
NOTE: In the dual-graphics configuration, this slot
is replaced by a x16 slot on the graphics riser. It
holds a graphics card.
13 hard drive connector (HDD_3) 30 memory fan connector (FAN_MEM)
14 hard drive connector (HDD_2) 31 white memory module connectors (DIMM_1-4)
support memory modules or memory module
risers
15 hard drive connector (HDD_1) 32 black memory module connectors (DIMM_5-8)
support memory modules only when no memory
riser cards are installed; otherwise these must be
left empty
16 hard drive connector (HDD_0) 33 primary processor connector (CPU_0)
17 hard drive fan (FAN_HDD)
Quick Reference Guide 23
Cable Colors
Device Color
Hard drive (with on-board controller) blue cable
Floppy drive black pull-tab
CD/DVD drive orange pull-tab
Locating Your User’s Guide
Your
User’s Guide
contains additional information about your computer such as:
• Technical specifications
• Front and back views of your computer, including all of the available connectors
• Inside views of your computer, including a detailed graphic of the system board and the connectors
• Instructions for cleaning your computer
• Information on software features, such as Legacy Select Technology control, using a password, and
system setup options
• Tips and information for using the Microsoft Windows XP operating system
• Instructions for removing and installing parts, including memory, cards, drives, the microprocessor,
and the battery
• Information for troubleshooting various computer problems
• Instructions for using the Dell Diagnostics and reinstalling drivers
• Information on how to contact Dell
You can access the
User’s Guide
from your hard drive or the Dell Support website at
support.dell.com
.
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to
maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always
lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other
important safety information.
CAUTION: The computer stand should be installed at all times to ensure maximum system stability. Failure to
install the stand could result in the computer tipping over, potentially resulting in bodily injury or damage to
the computer.
24 Quick Reference Guide
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer.
1
Follow the procedures in "Before You Begin" in the
User’s Guide
.
NOTICE: Opening the computer cover while the computer is running could result in a shutdown without warning
and a loss of data in open programs. The computer cooling system cannot function properly while the cover is
removed.
2
If you have installed a security cable, remove it from the security cable slot.
3
Carefully, with the help of an assistant, remove the computer stand (see "Removing the Computer
Stand").
CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to
maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always
lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other
important safety information.
CAUTION: The computer stand should be installed at all times to ensure maximum system stability. Failure to
install the stand could result in the computer tipping over, potentially resulting in bodily injury or damage to the
computer.
NOTICE: Ensure that you are working on a level, protected surface to avoid scratching either the computer or the
surface on which it is resting.
4
Carefully, with the help of an assistant, lower your computer down to a flat surface with the cover
facing up.
5
Pull back the cover latch release.
NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desk top space.
Quick Reference Guide 25
1
2
3
1 cover latch release
2 computer cover
3 cover hinges
6
Locate the three hinge tabs on the edge of the computer.
7
Grip the sides of the computer cover and pivot the cover up, using the hinges as leverage points.
8
Release the cover from the hinge tabs and set it aside in a secure location.
NOTICE: The computer cooling system cannot function properly while the computer cover is not installed.
Do not attempt to boot the computer before reinstalling the computer cover.
26 Quick Reference Guide
Computer Stand
CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to
maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always
lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other
important safety information.
CAUTION: The computer stand should be installed at all times to ensure maximum system stability. Failure to
install the stand could result in the computer tipping over, potentially resulting in bodily injury or damage to
the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer.
Attaching the Computer Stand
CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to
maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always
lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other
important safety information.
CAUTION: The computer stand should be installed at all times to ensure maximum system stability. Failure to
install the stand could result in the computer tipping over, potentially resulting in bodily injury or damage to
the computer.
1
Follow the procedures in "Before You Begin" in the
User’s Guide
.
2
If you have installed a security cable, remove it from the security cable slot.
3
Set the stand on the ground in front of the computer, so that the front and the back of the stand touch
the ground.
If the front and the back of the stand point up toward the ceiling, the stand is upside down.
4
Ensure that the alignment guide faces the computer.
If the alignment guide points away from the computer, the stand is backwards.
Quick Reference Guide 27
1
3
2
1 computer
2 computer stand
3 alignment guide
5
Align the center of the stand with the center of the computer.
6
Carefully, with the help of an assistant, tilt the computer backwards slightly- just high enough to slide
the stand beneath it.
7
Slide the rear of the stand into the rear foot of the computer, and ensure that the alignment guide
slides into place.
8
Center the front bar of the stand in the corresponding notch in the front foot of the computer.
9
Carefully set the computer back down; the front bar of the stand should snap into place under
the weight of the computer.
28 Quick Reference Guide
Removing the Computer Stand
CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to
maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always
lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other
important safety information.
CAUTION: The computer stand should be installed at all times to ensure maximum system stability. Failure to
install the stand could result in the computer tipping over, potentially resulting in bodily injury or damage to
the computer.
1
Follow the procedures in "Before You Begin" in the
User’s Guide
.
2
Carefully, with the help of an assistant, tip the computer back at a very slight angle from the ground.
3
Pull the front of the computer stand down towards the ground, to release it from the front of the
computer.
4
Pull the computer stand toward the front of the computer until the stand is free.
Caring for Your Computer
To help maintain your computer, follow these suggestions:
• To avoid losing or corrupting data, never turn off your computer when the hard drive light is on.
• Schedule regular virus scans using virus software.
• Manage hard drive space by periodically deleting unnecessary files and defragmenting the drive.
• Back up files on a regular basis.
• Periodically clean your monitor screen, mouse, and keyboard (see your
User’s Guide
for more
information).
Solving Problems
Troubleshooting Tips
Perform the following checks when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the installation procedures
and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly connected.
• If an error message appears on the screen, write down the exact message. The message may help
technical support personnel diagnose and fix the problem(s).
• If an error message occurs in a program, see the program’s documentation.
• If the recommended action in the troubleshooting section is to see a section in your
User’s Guide
,
go to
support.dell.com
(on another computer if necessary) to access your
User’s Guide.
Quick Reference Guide 29
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly configured,
you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the
Start
button and click
Help and Support
.
2
Ty p e
hardware troubleshooter
in the
Search
field and click the arrow to start the search.
3
Click
Hardware Troubleshooter
in the
Search Results
list.
4
In the
Hardware Troubleshooter
list, click
I need to resolve a hardware conflict on my computer
,
and click
Next
.
®
®
Using Microsoft
Windows
XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your computer
to an earlier operating state (without affecting data files) if changes to the hardware, software, or other
system settings have left the computer in an undesirable operating state. See the Windows Help and
Support Center (see "Finding Information" on page 5) for information about using System Restore.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover
them.
Creating a Restore Point
1
Click the
Start
button and click
Help and Support
.
2
Click
System Restore
.
3
Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click the
Start
button, point to
All Programs
→
Accessories
→
System Tools
, and then click
System
Restore
.
2
Ensure that
Restore my computer to an earlier time
is selected and click
Next
.
3
Click a calendar date to which you want to restore your computer.
The
Select a Restore Point
screen provides a calendar that allows you to see and select restore points.
All calendar dates with available restore points appear in boldface type.
4
Select a restore point and click
Next
.
If a calendar date has only one restore point, then that restore point is automatically selected. If two
or more restore points are available, click the restore point that you prefer.
30 Quick Reference Guide
5
Click
Next
.
The
Restoration Complete
screen appears after System Restore finishes collecting data and then
the computer restarts.
6
After the computer restarts, click
OK
.
To change the restore point, you can either repeat the steps using a different restore point, or you can undo
the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs.
Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click the
Start
button, point to
All Programs
→
Accessories
→
System Tools
, and then click
System
Restore
.
2
Click
Undo my last restoration
and click
Next
.
3
Click
Next
.
The
System Restore
screen appears and the computer restarts.
4
After the computer restarts, click
OK
.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To see if System Restore is enabled:
1
Click the
Start
button and click
Control
Panel
.
2
Click
Performance and Maintenance
.
3
Click
System
.
4
Click the
System Restore
tab.
5
Ensure that
Turn off System Restore
is unchecked.
Using the Last Known Good Configuration
1
Restart your computer and press <F8> when the message
Please select the operating
system to start
appears.
2
Highlight
Last Known Good Configuration
, press <Enter>, press <l>, and then select your
operating system when prompted.
Quick Reference Guide 31
Other Options to Help Resolve Additional Device or Software Conflicts
NOTICE: The following processes erase all of the information on your hard drive.
• Reinstall your operating system using the operating system installation guide and
Operating
System
CD. During the operating system reinstallation, you can select to delete the existing partitions
and reformat your hard drive.
• Reinstall all drivers, beginning with the chipset, using the
Drivers and Utilities
CD
.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" on page 29 and
run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell computers. Using this program with other computers can cause
incorrect computer responses or result in error messages.
The Dell Diagnostics allow you to:
• Perform quick checks or extensive tests on one or all devices
• Choose how many times a test is run
• Display or print test results or save them in a file
• Suspend testing if an error is detected or terminate testing if a certain number of errors occur
• Access online
Help
screens that describe the tests and how to run them
• Read status messages that tell you whether tests completed successfully
• Receive error messages if problems are detected
Starting the Dell Diagnostics From Your Hard Drive
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F12> immediately.
NOTE: If you see a message stating that no diagnostics utility partition has been found, see "Starting the Dell
Diagnostics From the Drivers and Utilities CD" on page 33.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft Windows desktop. Then shut down your computer and try again. For more information on
shutting down your computer, see your
User’s Guide.
3
When the boot device list appears, highlight
Boot to Utility Partition
and press <Enter>.
4
When the Dell Diagnostics
Main Menu
appears, select the test you want to run. For more information
on the tests, see your
User’s Guide.
32 Quick Reference Guide
Starting the Dell Diagnostics From the Drivers and Utilities CD
NOTE: The Drivers and Utilities CD is optional and may not ship with all computers.
1
Insert the
Drivers and Utilities
CD.
2
Shut down your computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows
desktop. Then shut down your computer, and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots
according to the devices specified in system setup.
3
When the boot device list appears, highlight
Onboard or USB CD-ROM Drive
and press <Enter>.
4
Select the
Onboard or USB CD-ROM Drive
option from the CD boot menu.
5
Select the
Boot from CD-ROM
option from the menu that appears.
6
Ty p e
1
to start the ResourceCD menu.
7
Select the option to start the Dell Diagnostics and press <Enter>.
8
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions are listed,
select the version appropriate for your computer.
9
When the Dell Diagnostics
Main Menu
appears, select the test that you want to run.
Before you start testing
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
• Turn on your printer if one is attached.
• Enter system setup, review your computer’s configuration information, and enable all of your
computer’s components and devices, such as connectors.
Beep Codes
Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems.
This series of beeps, called a beep code, identifies a problem. One possible beep code (code 1-3-1) consists
of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer
encountered a memory problem.
If your computer beeps during start-up:
1
Write down the beep code on the "Diagnostics Checklist" in your
User’s Guide
.
2
Run the Dell Diagnostics to identify a more serious cause.
3
Contact Dell for technical assistance.
Quick Reference Guide 33
Code Cause
1-1-2 Microprocessor register failure
1-1-3 NVRAM read/write failure
1-1-4 ROM BIOS checksum failure
1-2-1 Programmable interval timer failure
1-2-2 DMA initialization failure
1-2-3 DMA page register read/write failure
1-3 Video Memory Test failure
1-3-1 through 2-4-4 Memory not being properly identified or used
1-3-2 Memory problem
3-1-1 Slave DMA register failure
3-1-2 Master DMA register failure
3-1-3 Master interrupt mask register failure
3-1-4 Slave interrupt mask register failure
3-2-2 Interrupt vector loading failure
3-2-4 Keyboard Controller Test failure
3-3-1 NVRAM power loss
3-3-2 Invalid NVRAM configuration
3-3-4 Video Memory Test failure
3-4-1 Screen initialization failure
3-4-2 Screen retrace failure
3-4-3 Search for video ROM failure
4-2-1 No timer tick
4-2-2 Shutdown failure
4-2-3 Gate A20 failure
4-2-4 Unexpected interrupt in protected mode
4-3-1 Memory failure above address 0FFFFh
4-3-3 Timer-chip counter 2 failure
4-3-4 Time-of-day clock stopped
4-4-1 Serial or parallel port test failure
4-4-2 Failure to decompress code to shadowed memory
34 Quick Reference Guide
Code Cause
4-4-3 Math-coprocessor test failure
4-4-4 Cache test failure
Error Messages
NOTE: If the message is not listed, see the documentation for either the operating system or the program that was
running when the message appeared.
If an error occurs during start-up, a message may be displayed on the monitor identifying the problem.
See "Error Messages" in the
User’s Guide
for suggestions on resolving any problems.
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front.
The lights can be "off" or green. When the computer starts normally, the lights flash. If the computer
malfunctions, the pattern of the lights and also that of the power button help to identify the problem.
These lights also indicate sleep states.
Diagnostic Light Codes Before POST
Diagnostic Lights Power
Problem Description Suggested Resolution
Light
off No electrical power is
Connect the computer to an electrical outlet.
supplied to the computer.
Ensure that the front-panel power light is on. If
the power light is off, ensure that the computer
is connected to a working electrical outlet and
then press the power button.
If the problem is still not resolved, contact Dell
for technical assistance.
off The computer is in a normal
Press the power button to turn the computer
off condition; the computer is
on.
connected to an electrical
If the computer does not turn on, ensure that
outlet.
the front-panel power light is on. If the power
light is off, ensure that the computer is
connected to a working electrical outlet and
then press the power button.
If the problem is still not resolved, contact Dell
for technical assistance.
Quick Reference Guide 35
Diagnostic Lights Power
Problem Description Suggested Resolution
Light
blinking
The computer is in a reduced
Use one of the appropriate methods to "wake
green
power or "sleep" state.
up" the computer. See "Advanced Features" in
your User’s Guide.
If the problem is not resolved and you are trying
to wake the computer with a USB mouse or
keyboard, substitute the mouse or keyboard
with a working PS/2 mouse or keyboard and
then try to wake the computer.
blinking
The computer is in a reduced
Use one of the appropriate methods to "wake
green
power or "sleep" state.
up" the computer. See "Advanced Features" in
your User’s Guide.
If the problem is not resolved and you are trying
to wake the computer with a USB mouse or
keyboard, substitute the mouse or keyboard
with a working PS/2 mouse or keyboard and
then try to wake the computer.
amber The BIOS is not executing. Ensure that the processor is seated correctly and
restart the computer. See "Processor" in your
User’s Guide.
(blinking)
If the problem is still not resolved, contact Dell
for technical assistance.
blinking
A possible power supply
Perform the procedure in "Power Problems"
amber
or power cable failure has
in your User’s Guide.
occurred.
If the problem is still not resolved, contact Dell
(blinking)
for technical assistance.
amber A possible system board
Contact Dell for technical assistance.
failure has occurred.
(blinking)
amber A processor mismatch exists. Perform the procedure in "Processor Problems"
in your User’s Guide.
(blinking)
amber A possible failure has been
Verify that any required power cables are
detected in a plug-in
connected to the memory and graphics riser
component such as a graphics
cards.
(blinking)
riser card or memory riser
Perform the procedure in "Power Problems"
card.
in your User’s Guide.
36 Quick Reference Guide
Diagnostic Lights Power
Problem Description Suggested Resolution
Light
amber A possible power supply
Verify that both power supply cables are
failure has occurred.
plugged in to the motherboard.
(blinking)
Diagnostic Light Codes During POST
The power light displays a solid green for diagnostic light codes during POST.
Light Pattern Problem Description Suggested Resolution
A possible processor failure
Reinstall the processor and restart
has occurred.
the computer.
A possible expansion card failure
1
Determine if a conflict exists by
has occurred.
removing a card (not the graphics
card) and then restarting the
computer.
2
If the problem persists, reinstall the
card that you removed, remove a
different card, and then restart the
computer.
3
Repeat this process for each card.
If the computer starts normally,
troubleshoot the last card removed
from the computer for resource
conflicts (see "Resolving Software
and Hardware Incompatibilities"
on page 30).
4
Move each card one at a time to
a different PCI slot and restart
the computer after each move.
5
If the problem persists, contact Dell
.
Quick Reference Guide 37
Light Pattern Problem Description Suggested Resolution
A possible graphics card failure
1
If the computer has a graphics card,
has occurred.
remove the card, reinstall it, and then
restart the computer.
2
If the problem still exists, install a
graphics card that you know works
and restart the computer.
3
If the problem persists or the
computer has integrated graphics,
contact Dell
.
A possible floppy or hard drive failure
Reseat all power and data cables and
has occurred.
restart the computer.
A possible USB failure has occurred. Reinstall all USB devices, check cable
connections, and then restart the
computer.
38 Quick Reference Guide
Light Pattern Problem Description Suggested Resolution
No memory modules are detected. 1
Reseat the memory modules to ensure
that your computer is successfully
communicating with the memory.
2
Restart the computer.
3
If the problem still exists, remove all
the memory modules and install one
memory module in memory module
connector DIMM_1.
4
Restart the computer.
A message appears stating that
because your memory is not paired,
the system will operate with reduced
performance and reduced error-
correction capability
5
Press <F1> to boot to the operating
system.
6
Run the Dell Diagnostics. See your
User’s Guide
for more information.
7
If the memory module passes, shut
down the computer, remove the
memory module, and then repeat the
process with the remaining memory
modules until a memory error occurs
during start-up or diagnostic testing.
If the first memory module tested is
defective, repeat the process with the
remaining modules to ensure that the
remaining modules are not defective.
8
When the defective memory module
is identified, contact Dell for a
replacement
.
Quick Reference Guide 39
Light Pattern Problem Description Suggested Resolution
No memory modules are detected.
• If you have one memory module
installed, reinstall it and restart the
computer.
• If you have two or more memory
modules installed, remove the
modules, reinstall one module, and
then restart the computer). If the
computer starts normally, reinstall an
additional module. Continue until
you have identified a faulty module or
reinstalled all modules without error.
• If available, install properly working
memory of the same type into your
computer.
• If the problem persists, contact Dell.
System board failure has occurred.
Contact Dell
for technical assistance
.
Memory modules are detected, but a
• Ensure that no special memory
memory configuration or compatibility
module/memory connector placement
error exists.
requirements exist.
• Verify that the memory modules that
you are installing are compatible with
your computer.
• Reinstall the memory modules and
restart the computer.
• If the problem persists, contact Dell.
Routine system activity preceding video
Watch your monitor for on-screen
initialization.
messages.
40 Quick Reference Guide
Light Pattern Problem Description Suggested Resolution
A possible expansion card failure
1
Determine if a conflict exists by
has occurred.
removing a card (not a graphics card)
and restarting the computer.
2
If the problem persists, reinstall the
card that you removed, remove a
different card, and then restart the
computer.
3
Repeat this process for each card.
If the computer starts normally,
troubleshoot the last card removed
from the computer for resource
conflicts (see "Resolving Software
and Hardware Incompatibilities"
on page 30).
4
If the problem persists, contact Dell.
Routine system activity preceding video
Watch your monitor for on-screen
initialization.
messages.
The computer is in a normal operating
None.
condition after POST.
NOTE: The diagnostic lights flicker briefly;
they are turned off after the computer
successfully boots to the operating
system.
Quick Reference Guide 41
Frequently Asked Questions
How Do I... Solution Where to Find Additional Information
Set up my computer to use two
If your computer has the required
See "Setting Up Your Computer"
monitors?
graphics card to support dual-
on page 9 for information on
monitor setup, then look in your
connecting dual monitors to your
shipping box for a Y-cable. The
computer.
Y-cable has a single connector on one
end (plug this connector into the
back panel) and branches into two
connectors (plug these connectors
into the monitor cables).
Connect my monitor when the
If your graphics card has a DVI
See "Setting Up Your Computer"
monitor cable connector doesn’t
connector but your monitor has a
on page 9 for information on
seem to fit the connector on the
VGA connector, then you need to use
connecting monitors to your
back of my computer?
an adapter. An adapter should be
computer. For more information,
included in the shipping box.
contact Dell. For information on
contacting Dell, see your User’s
Guide.
Connect my speakers? If you have a sound card installed,
See the documentation that came
connect the speakers to the
with your speakers for more
connectors on the card. See "Setting
information.
Up Your Computer" on page 9.
Find the right connectors for my
Your computer has eight USB
See "About Your Computer"
USB or IEEE 1394 devices?
connectors (two on the front, one
on page 14 for illustrations of
internal, and five on the back) and an
the front and back views of your
IEEE 1394 connector on the front
computer.
and on the back. For more
For help locating your User’s Guide,
information on the IEEE 1394 card,
see "Finding Information" on page 5.
see your User’s Guide.
Locate information about the
Yo u r User’s Guide has a
Go to the Dell Support website at
hardware and other technical
specifications table that provides
support.dell.com and use one of the
specifications for my computer?
more detailed information about
following support tools: read white
your computer and the hardware. To
papers on the latest technology or
locate your User’s Guide, see
communicate with other Dell users
"Finding Information" on page 5.
at the Dell forum chat room.
Find documentation for my
The following documentation is
If you lose your documentation, it is
computer?
available for your computer:
available on the Dell Support website
• User’s Guide
at support.dell.com.
• Product Information Guide
• System Information Label
To locate these documents, see
"Finding Information" on page 5.
42 Quick Reference Guide
Index
B
D
error messages
beep codes, 33
beep codes, 33
Dell
diagnostic lights, 35
support site, 7
Dell Diagnostics, 32-33
C
Dell Premier Support
H
cards
website, 6
hard drive
slots, 18
diagnostic lights, 35
activity light, 16-17
CDs
diagnostics
hardware
operating system, 8
beep codes, 33
beep codes, 33
computer
Dell, 32-33
conflicts, 30
beep codes, 33
lights, 17, 35
Dell Diagnostics, 32-33
restore to previous state, 30
documentation
Hardware Troubleshooter, 30
conflicts
End User License
headphone
software and hardware
Agreement, 6
connector, 17
incompatibilities, 30
ergonomics, 6
online, 7
Help and Support Center, 7
connectors
Product Information Guide, 6
headphone, 17
help file
Quick Reference, 5
IEEE, 16, 20
Windows Help and Support
regulatory, 6
keyboard, 20
Center, 7
safety, 6
line-in, 20
User’s Guide, 6
line-out, 19
warranty, 6
mouse, 19
I
network adapter, 20
IEEE
parallel, 19
connectors, 16, 20
power, 18
E
IRQ conflicts, 30
serial, 20
End User License
sound, 19-20
Agreement, 6
USB, 17, 19-20
ergonomics information, 6
Index 43
44 Index
K
P
T
keyboard
power
troubleshooting
connector, 20
button, 17
conflicts, 30
connector, 18
Dell Diagnostics, 32-33
light, 17
diagnostic lights, 35
L
Hardware Troubleshooter, 30
problems
Help and Support Center, 7
beep codes, 33
labels
restore to previous state, 30
conflicts, 30
Microsoft Windows, 6
Dell Diagnostics, 32-33
Service Tag, 6
diagnostic lights, 35
lights
restore to previous state, 30
U
back of computer, 35
Product Information Guide, 6
USB
diagnostic, 17, 35
connector, 19-20
hard drive activity, 16-17
connectors, 17
link integrity, 20
network, 20
R
User’s Guide, 6
network activity, 20
regulatory information, 6
power, 17
ResourceCD
W
Dell Diagnostics, 32-33
warranty information, 6
M
Windows XP
Microsoft Windows label, 6
S
Hardware Troubleshooter, 30
mouse
Help and Support Center, 7
safety instructions, 6
connector, 19
reinstalling, 8
Service Tag, 6
System Restore, 30
software
conflicts, 30
N
sound connectors
network
line-in, 20
connector, 20
line-out, 19
support website, 7
O
System Restore, 30
operating system
CD, 8
reinstalling, 8
44 Index
