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Инструкция к Компьютеру Dell Precision 370

Оглавление

release button

security cable slot

padlock ring

release button

Quick Reference Guide 21

card fan

CD/DVD drive

floppy drive

hard drive

(optional)

power supply

processor

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airflow shroud

and fan

security cable slot

system board

padlock ring

The Card Cooling Fan

NOTICE: PCI Express graphics cards that run higher than 75 watts (W) require an additional cooling fan

installed. Otherwise, your card could overheat and damage your computer.

If you ordered your computer with a graphics card that requires the fan, the fan is included. If a

card fan is not present in your computer and you are installing a graphics card that runs higher than

75 W, contact Dell to purchase a card fan.

If the computer detects that you have installed a card that requires a fan, an error message appears.

For Dell contact information, see your

User's Guide

or go to

support.dell.com

and click

Contact Us

.

22 Quick Reference Guide

Opening Your Desktop Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To prevent static damage to components inside your computer, discharge static electricity

from your body before you touch any of your computer’s electronic components. You can do so by

touching an unpainted metal surface on the computer.

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn

off your computer.

1

Shut down the operating system:

a

Save and close any open files, exit any open programs, click the

Start

button, and then

click

Turn Off Computer

.

b

In the

Turn off computer

window, click

Turn off

.

The computer turns off after the operating system shutdown process finishes.

2

Ensure that the computer and any attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your operating system,

turn them off now.

3

Slide the cover release latch to the left.

4

Raise the cover, and pivot it toward the front of the computer.

cover latch release

security

cable slot

padlock ring

Quick Reference Guide 23

CD/DVD drive

floppy drive (optional)

hard drive

power supply

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processor airflow

shroud and fan

padlock ring

Caring for Your Computer

To help maintain your computer, follow these suggestions:

• To avoid losing or corrupting data, never turn off your computer when the hard drive light is

on.

• Schedule regular virus scans using virus software.

• Manage hard drive space by periodically deleting unnecessary files and defragmenting

the drive.

• Back up files on a regular basis.

• Periodically clean your monitor screen, mouse, and keyboard (see your

User’s Guide

for more

information).

24 Quick Reference Guide

s

ecurity

cable slot

Solving Problems

Troubleshooting Tips

Follow the following tips when you troubleshoot your computer:

• If you added or removed a part before the problem started, review the installation procedures

and ensure that the part is correctly installed.

• If a peripheral device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message. The message may

help technical support personnel diagnose and fix the problem(s).

• If an error message occurs in a program, see the program’s documentation.

• If the recommended action in the troubleshooting section is to see a section in your

User’s

Guide

, go to

support.dell.com

(on another computer if necessary) to access your

User’s

Guide.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly

configured, you can use the Hardware Troubleshooter to resolve the incompatibility. In the

®

®

Microsoft

Windows

2000 operating system, you can also use Device Manager to resolve

incompatibilities.

Windows XP

To resolve incompatibilities using the Hardware Troubleshooter:

1

Click the

Start

button and click

Help and Support

.

2

Ty p e

hardware troubleshooter

in the

Search

field and click the arrow to start

the search.

3

Click

Hardware Troubleshooter

in the

Search Results

list.

4

In the

Hardware Troubleshooter

list, click

I need to resolve a hardware conflict

on my computer

, and click

Next

.

Windows 2000

To resolve incompatibilities using Device Manager:

1

Click the

Start

button, point to

Settings

, and then click

Control Panel

.

2

In the

Control Panel

window, double-click

System

.

3

Click the

Hardware

tab.

4

Click

Device Manager

.

5

Click

View

and click

Resources by connection

.

Quick Reference Guide 25

6

Double-click

Interrupt request (IRQ)

.

Incorrectly configured devices are indicated by a yellow exclamation point (

!

) or a red

X

if

the device has been disabled.

7

Double-click any device marked with an exclamation point to display the

Properties

window.

The

Device

status

area in the

Properties

window reports the cards or devices that need to be

reconfigured.

8

Reconfigure the devices or remove the devices from the Device Manager. See the

documentation that came with the device for information on configuring the device.

To resolve incompatibilities using the Hardware Troubleshooter:

1

Click the

Start

button and click

Help

.

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2

Click

Troubleshooting and Maintenance

on the

Contents

tab, click

Windows 2000

troubleshooters

, and then click

Hardware

.

3

In the

Hardware Troubleshooter

list, click

I need to resolve a hardware conflict on my

computer

and click

Next

.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return

your computer to an earlier operating state (without affecting data files) if changes to the

hardware, software, or other system settings have left the computer in an undesirable operating

state. See the Windows Help and Support Center (see "Finding Information and Assistance"

on page 5) for information about using System Restore.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files

or recover them.

Creating a Restore Point

1

Click the

Start

button and click

Help and Support

.

2

Click

System Restore

.

3

Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files

and exit any open programs. Do not alter, open, or delete any files or programs until the system

restoration is complete.

1

Click the

Start

button, point to

All Programs

→

Accessories

→

System Tools

, and then click

System Restore

.

2

Ensure that

Restore my computer to an earlier time

is selected and click

Next

.

26 Quick Reference Guide

3

Click a calendar date to which you want to restore your computer.

The

Select a Restore Point

screen provides a calendar that allows you to see and select restore

points. All calendar dates with available restore points appear in boldface type.

4

Select a restore point and click

Next

.

If a calendar date has only one restore point, then that restore point is automatically selected.

If two or more restore points are available, click the restore point that you prefer.

5

Click

Next

.

The

Restoration Complete

screen appears after System Restore finishes collecting data and

then the computer restarts.

6

After the computer restarts, click

OK

.

To change the restore point, you can either repeat the steps using a different restore point, or you

can undo the restoration.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open

programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1

Click the

Start

button, point to

All Programs

→

Accessories

→

System Tools

, and then click

System Restore

.

2

Click

Undo my last restoration

and click

Next

.

3

Click

Next

.

The

System Restore

screen appears and the computer restarts.

4

After the computer restarts, click

OK

.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available,

System Restore is automatically disabled. To see if System Restore is enabled:

1

Click the

Start

button and click

Control

Panel

.

2

Click

Performance and Maintenance

.

3

Click

System

.

4

Click the

System Restore

tab.

5

Ensure that

Turn off System Restore

is unchecked.

Quick Reference Guide 27

Using Last Known Good Configuration

1

Restart your computer and press <F8> when the message

Please select the

operating system to start

appears.

2

Highlight Last Known Good Setting, press <Enter>, press <l>, and then select

your operating system when prompted.

Other Options to Help Resolve Additional Device or Software Conflicts

NOTICE: The following processes erase all of the information on your hard drive.

• Reinstall your operating system using the operating system installation guide and operating

system CD.

During the operating system reinstallation, you can select to delete the existing partitions

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and reformat your hard drive.

• Reinstall all drivers, beginning with the chipset, using the

Drivers and Utilities

CD

.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems"

on page 25 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers. Using this program with other computers

can cause incorrect computer responses or result in error messages.

The Dell Diagnostics allow you to:

• Perform quick checks or extensive tests on one or all devices

• Choose how many times a test is run

• Display or print test results or save them in a file

• Suspend testing if an error is detected or terminate testing if a certain number of errors occur

• Access online

Help

screens that describe the tests and how to run them

• Read status messages that tell you whether tests completed successfully

• Receive error messages if problems are detected

28 Quick Reference Guide

Starting the Dell Diagnostics From Your Hard Drive

1

Turn on (or restart) your computer.

2

When the DELL™ logo appears, press <F12> immediately.

NOTE: If you see a message stating that no diagnostics utility partition has been found,

see "Starting the Dell Diagnostics From the Drivers and Utilities CD" on page 29.

If you wait too long and the operating system logo appears, continue to wait until you see

the Microsoft Windows desktop. Then shut down your computer and try again. For more

information on shutting down your computer, see your

User’s Guide.

3

When the boot device list appears, highlight

Boot to Utility Partition

and press <Enter>.

4

When the Dell Diagnostics

Main Menu

appears, select the test you want to run. For more

information on the tests, see your

User’s Guide.

Starting the Dell Diagnostics From the Drivers and Utilities CD

1

Insert the

Drivers and Utilities

CD.

2

Shut down and restart the computer. For more information on shutting down your computer,

see your

User’s Guide.

3

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the

Windows desktop. Then shut down your computer and try again. For more information

on shutting down your computer, see your

User’s Guide.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer

boots according to the devices specified in system setup.

4

When the boot device list appears, highlight

IDE CD-ROM Device

and press <Enter>.

5

Select the

IDE CD-ROM Device

option from the CD boot menu.

6

Select the

Boot from CD-ROM

option from the menu that appears.

7

Ty p e

1

to start the ResourceCD menu.

8

Ty p e

2

to start the Dell Diagnostics.

9

Select

Run the 32 Bit Dell Diagnostics

from the numbered list. If multiple versions are listed,

select the version appropriate for your computer.

10

When the Dell Diagnostics

Main Menu

appears, select the test you want to run. For more

information on the tests, see your

User’s Guide.

Quick Reference Guide 29

Before You Start Testing

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

in the Product Information Guide.

• Turn on your printer if one is attached.

• Enter system setup, review your computer’s configuration information, and enable all of your

computer’s components and devices, such as connectors.

Beep Codes

Your computer might emit a series of beeps that can identify a problem. One possible series

(code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This series tell you

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that the computer encountered a memory problem.

If a beep code is emitted, write it down and look it up in the following table.

Code Cause

1-1-2 Microprocessor register failure

1-1-3 NVRAM read/write failure

1-1-4 ROM BIOS checksum failure

1-2-1 Programmable interval timer failure

1-2-2 DMA initialization failure

1-2-3 DMA page register read/write failure

1-3 Video Memory Test failure

1-3-1 through 2-4-4 Memory not being properly identified or used

3-1-1 Slave DMA register failure

3-1-2 Master DMA register failure

3-1-3 Master interrupt mask register failure

3-1-4 Slave interrupt mask register failure

3-2-2 Interrupt vector loading failure

3-2-4 Keyboard Controller Test failure

3-3-1 NVRAM power loss

3-3-2 Invalid NVRAM configuration

3-3-4 Video Memory Test failure

3-4-1 Screen initialization failure

3-4-2 Screen retrace failure

3-4-3 Search for video ROM failure

30 Quick Reference Guide

Code Cause

4-2-1 No timer tick

4-2-2 Shutdown failure

4-2-3 Gate A20 failure

4-2-4 Unexpected interrupt in protected mode

4-3-1 Memory failure above address 0FFFFh

4-3-3 Timer-chip counter 2 failure

4-3-4 Time-of-day clock stopped

4-4-1 Serial or parallel port test failure

4-4-2 Failure to decompress code to shadowed memory

4-4-3 Math-coprocessor test failure

4-4-4 Cache test failure

Error Messages

NOTE: If the message is not listed, see the documentation for either the operating system or the program

that was running when the message appeared.

If an error occurs during start-up, a message may be displayed on the monitor identifying the

problem. See "Error Messages" in the

User’s Guide

for suggestions on resolving any problems.

Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on

the front or back panel. The lights can be yellow or green. When the computer starts normally, the

lights flash. After the computer starts, all four lights display solid green. If the computer

malfunctions, the color and sequence of the lights identify the problem.

Quick Reference Guide 31

Light Pattern Problem Description Suggested Resolution

A possible BIOS failure has occurred; the

Run the BIOS Recovery utility, wait for

computer is in the recovery mode.

recovery completion, and then restart

the computer.

ABCD

A possible processor failure has occurred. Reinstall the processor and restart the

computer. For more information on

reinstalling the processor, see your

ABCD

User’s Guide.

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Memory modules are detected, but

1

Reseat the memory modules.

a memory failure has occurred.

2

Restart the computer.

3

Run the Dell Diagnostics.

ABCD

4

If the problem persists, contact Dell.

A possible expansion card failure has

1

Determine if a conflict exists by

occurred.

removing a card (not the graphics

card) and then restarting the

ABCD

computer. For more information

on removing a card, see your

User’s

Guide

.

2

If the problem persists, reinstall the

card that you removed, remove a

different card, and then restart the

computer.

3

Repeat this process for each card.

If the computer starts normally,

troubleshoot the last card you

removed for resource conflicts (see

"Resolving Software and Hardware

Incompatibilities").

4

If the problem persists, contact Dell.

For more information on contacting

Dell, see your

User’s Guide

.

= yellow

= green

= off

32 Quick Reference Guide

Light Pattern Problem Description Suggested Resolution

A possible graphics card failure has

• If the computer has a graphics card,

occurred.

remove the card, reinstall it, and then

restart the computer. For more

ABCD

information on reinstalling the

graphics card, see your

User’s Guide

.

• If the problem still exists, install a

graphics card that you know works and

restart the computer.

• If the problem persists or the

computer has integrated graphics,

contact Dell. For more information on

contacting Dell, see your

User’s Guide

.

A possible floppy or hard drive failure

Reseat all power and data cables and

has occurred.

restart the computer.

ABCD

A possible USB failure has occurred. Reinstall all USB devices, check cable

connections, and then restart the

computer.

ABCD

= yellow

= green

= off

Quick Reference Guide 33

Light Pattern Problem Description Suggested Resolution

No memory modules are detected.

• If you have one memory module

installed, reinstall it and restart the

computer. For more information on

ABCD

memory modules, see your

User’s

Guide

.

• If you have two or more memory

modules installed, remove the

modules, reinstall one module, and

then restart the computer. If the

computer starts normally, reinstall an

additional module. Continue until

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you have identified a faulty module or

reinstalled all modules without error.

For more information on memory

modules, see your

User’s Guide

.

• If available, install properly working

memory of the same type into your

computer. For more information on

memory modules, see your

User’s

Guide

.

• If the problem persists, contact Dell.

For more information on contacting

Dell, see your

User’s Guide

.

System board failure has occurred.

Contact Dell

for technical assistance.

For more information on contacting

Dell, see your User’s Guide.

ABCD

Memory modules are detected, but a

• Ensure that no special memory

memory configuration or compatibility

module/memory connector placement

error exists.

requirements exist.

ABCD

• Verify that the memory modules that

you are installing are compatible with

your computer.

• Reinstall the memory modules and

restart the computer.

• If the problem persists, contact Dell.

For more information on contacting

Dell, see your

User’s Guide

.

= yellow

= green

= off

34 Quick Reference Guide

Light Pattern Problem Description Suggested Resolution

A possible system board resource and/or

Perform the procedures in

"Resolving

hardware failure has occurred.

Software and Hardware

Incompatibilities"

(see

page 25).

ABCD

If the problem persists,

contact Dell

. For

more information on contacting Dell,

see your User’s Guide.

A possible expansion card failure has

1

Determine if a conflict exists by

occurred.

removing a card (not a graphics card)

and restarting the computer. For more

ABCD

information on removing a card, see

your U

ser’s Guide

.

2

If the problem persists, reinstall

the card that you removed, remove

a different card, and then restart

the computer.

3

Repeat this process for each card.

If the computer starts normally,

troubleshoot the last card removed

from the computer for resource

conflicts (see "Resolving Software

and Hardware Incompatibilities" on

page 25).

4

If the problem persists, contact Dell.

For more information on contacting

Dell, see your

User’s Guide

.

Another failure has occurred.

• Ensure that the cables are properly

connected to the system board from

the hard drive, CD drive, and DVD

ABCD

drive.

• If the problem persists, contact Dell.

For more information on contacting

Dell, see your

User’s Guide

.

The computer is in a normal operating

None.

condition after POST.

ABCD

= yellow

= green

= off

Quick Reference Guide 35

Frequently Asked Questions

How Do I... Solution Where to Find Additional Information

Set up my computer to use

If your computer has the required

To locate additional information

two monitors?

graphics card to support dual-

about using dual monitors, see the

monitor setup, then look in your box

graphics card documentation on the

for a Y-cable. The Y-cable has a single

Drivers and Utilities CD.

connector on one end (plug this

connector into the back panel) and

branches into two connectors (plug

these connectors into the monitor

cables). For the mini-tower

www.dell.com | support.dell.com

computer, see "Connect the monitor"

on page 10 and for the desktop

computer, see "Connect the monitor"

on page 15.

Connect my monitor when the

If your graphics card has a DVI

Contact Dell for more information.

monitor cable connector doesn’t

connector but your monitor has a

seem to fit the connector on the

VGA connector, then you need to use

back of my computer?

an adapter. An adapter should be

included in the box.

Install a card fan? If you have installed a new graphics

For information on installing a card

card that runs higher than 75 W, you

fan or a card, see your User's Guide.

need to install a card cooling fan. To

order a card cooling fan, contact

Dell. Contact information is located

in your User's Guide and at

support.dell.com.

Connect my speakers? If you have a sound card installed,

See the documentation that came

connect the speakers to the

with your speakers for more

connectors on the card. For the mini-

information.

tower computer, see "Connect the

speakers" on page 13 and for the

desktop computer, see "Connect the

speakers" on page 18.

36 Quick Reference Guide

How Do I... Solution Where to Find Additional Information

Find the right connectors for my

Your mini-tower computer has

See the front and back view graphics

USB or IEEE 1394 devices?

eight USB connectors (two on

of your computer in your User’s

the front and six on the back).

Guide. For help locating your User’s

Guide, see "Finding Information and

Your Desktop computer has eight

Assistance" on page 5.

USB connectors (two on the front

and six on the back) and an optional

front IEEE 1394 connector. This

connector is only available if you

purchased an add-in IEEE 1394 card.

To purchase a card, contact Dell. For

more information on the add-in card,

see your User’s Guide.

Locate information about the

Yo u r User’s Guide has a

Go to the Dell Support website at

hardware and other technical

specifications table that provides

support.dell.com and use one of the

specifications for my computer?

more detailed information about

following support tools: read white

your computer and the hardware.

papers on the latest technology or

To locate your User’s Guide,

communicate with other Dell users

see "Finding Information and

at the Dell forum chat room.

Assistance" on page 5.

Find documentation

The following documentation is

If you lose your documentation, it is

for my computer?

available for your computer:

available on the Dell Support website

• User’s Guide

at support.dell.com.

• Product Information Guide

• System Information Label

To locate these documents,

see "Finding Information and

Assistance" on page 5.

Quick Reference Guide 37

www.dell.com | support.dell.com

38 Quick Reference Guide

Index

C

drivers

L

ResourceCD, 5

computer

labels

restore to previous state, 26

Drivers and Utilities CD, 5

Microsoft Windows, 6

Service Tag, 6

conflicts

software and hardware

lights

E

incompatibilities, 25

back of computer, 31

error messages

diagnostic, 31

diagnostic lights, 31

D

M

Dell

F

premier support website, 7

Microsoft Windows label, 6

support site, 7

finding information, 5

Dell Diagnostics, 28

O

Dell Premier Support

H

website, 6-7

Operating System CD, 8

Device Manager, 25

hardware

conflicts, 25

diagnostic lights, 31

Dell Diagnostics, 28

P

diagnostics

Hardware Troubleshooter, 25

problems

Dell, 28

Help and Support Center, 7

conflicts, 25

Drivers and Utilities CD, 5

Dell Diagnostics, 28

lights, 31

diagnostic lights, 31

documentation, 14

restore to previous state, 26

I

device, 5

online, 7

installing parts

Product Information Guide, 6

turning off your

R

ResourceCD, 5

computer, 20, 23

User’s Guide, 6

reinstalling

IRQ conflicts, 25

Drivers and Utilities CD, 5

ResourceCD, 5

ResourceCD

Dell Diagnostics, 28

Index 39

40 Index

S

U

safety instructions, 6

User’s Guide, 6

Service Tag, 6

software

W

conflicts, 25

warranty, 6

system board, 5

Windows 2000

system information label, 5

Device Manager, 25

System Restore, 26

Hardware Troubleshooter, 25

Windows XP

Hardware Troubleshooter, 25

T

Help and Support Center, 7

troubleshooting

System Restore, 26

conflicts, 25

Dell Diagnostics, 28

diagnostic lights, 31

Hardware Troubleshooter, 25

Help and Support Center, 7

restore to previous state, 26

40 Index

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