Pioneer X-HM20-K: Troubleshooting chart

Troubleshooting chart

Many potential problems can be resolved by the owner

n USB

without calling a service technician.

If something is wrong with this product, check the following

before calling your authorized PIONEER dealer or service

Symptom Possible cause

centre.

l Device cannot

l Is there any MP3/WMA file

be detected.

available?

n General

l

Is the device properly connected?

l Is it an MTP device?

Symptom Possible cause

l Does the device contain AAC

file only?

l The clock is not set

l Did a power failure occur?

to the correct time.

Reset the clock. (Refer to

l Playback does

l Is it a copyright protected

page 9)

not start.

WMA file?

l Is it a false MP3 file?

l When a button is

l Set the unit to the power

pressed, the unit

stand-by mode and then

l Wrong time

l Is Variable Bitrate file being

does not respond.

turn it back on.

display.

played back?

l If the unit still malfunctions,

l Wrong file name

l

Is the File Name written in

reset it. (Refer to page 25)

display.

Chinese or Japanese characters?

l No sound is heard. l Is the volume level set to

“Min”?

n iPod and iPhone (X-HM20 only)

l Are the headphones

connected?

l Are the speaker wires

Symptom Possible cause

disconnected?

l No sound is

l

The iPod or iPhone is not playing.

produced.

l The iPod or iPhone is not

No image

properly connected to the unit.

n CD player

l Is the AC power lead of the

appears on the

unit plugged in?

TV/monitor.

Symptom Possible cause

l The video cable is not properly

connected.

l Playback does not

l Is the disc loaded upside

l The TV/monitor’s input

start.

down?

selection is not properly set.

l The iPod TV out feature has

l Playback stops in

l Does the disc satisfy the

not been set to output video.

the middle or is not

standards?

l

Audio from the iPod/iPhone cannot

performed properly.

l Is the disc distorted or

be heard via the headphones

scratched?

connected to the unit.

l Playback sounds are

l Is the unit located near

skipped, or stopped

excessive vibrations?

l iPod or iPhone

l The iPod or iPhone is not

will not charge.

making full contact with the

in the middle of a

l Is the disc very dirty?

connector.

track.

l Has condensation formed

rd

l Using iPod (3

generation).

inside the unit?

l The iPod or iPhone is not

supported. Refer to page 10

for compatible models.

n Remote control

l The iPod or iPhone unit cannot

be charged whilst the main unit

is in USB mode.

Symptom Possible cause

l

“This accessory is

l The iPhone battery is low.

l The remote control

l Is the AC power lead of the

not made to work

Please charge the iPhone.

does not operate.

unit plugged in?

with iPhone” or

l iPhone is not properly docked.

l Is the battery polarity

“This accessory is

correct?

not supported by

l Is the battery dead?

iPhone” appears

l Is the distance or angle

on iPhone screen.

incorrect?

l Does the remote control

sensor receive strong

light?

n Tuner

Symptom Possible cause

l The radio makes

l Is the unit placed near the

unusual noises

TV or computer?

continuously.

l Is the FM aerial or AM loop

aerial placed properly?

Move the aerial away from

the AC power lead if it is

located nearby.

En-24

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