Dell Precision M20:  Getting Help

 Getting Help : Dell Precision M20

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Getting Help

DellPrecision™MobileWorkstationM20User'sGuide

Technical Assistance

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

1. Complete the procedures in "Solving Problems."

2. Run the Dell Diagnostics.

3. Make a copy of the Diagnostics Checklist and fill it out.

4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.

5. If the preceding steps have not resolved the problem, contact Dell.

NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do

not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service."

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on

availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access

help tools and information.

You can contact Dell electronically using the following addresses:

l World Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la/ (Latin American countries)

www.dell.ca (Canada only)

l Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

l Electronic Support Service

mobile_support@us.dell.com

support@us.dell.com

CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.

apsupport@dell.com (Asian/Pacific countries only)

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

l Electronic Quote Service

sales@dell.com

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

l Electronic Information Service

info@dell.com

AutoTech Service

Dell's automated technical support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their

portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

TheAutoTechserviceisavailable24hoursaday,7daysaweek.Youcanalsoaccessthisservicethroughthetechnicalsupportservice.Forthetelephone

number to call, see the contact numbers for your region.

Automated Order-Status Service

TocheckonthestatusofanyDell™productsthatyouhaveordered,youcangotosupport.dell.com, or you can call the automated order-status service. A

recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your

region.

Technical Support Service

Dell'stechnicalsupportserviceisavailable24hoursaday,7daysaweek,toansweryourquestionsaboutDellhardware.Ourtechnicalsupportstaffuses

computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Technical Assistance" and then call the number for your country as listed in "Contacting Dell."

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or

packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the

telephone number to call to speak to a sales specialist, see the contact numbers for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact numbers for your region.

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.

4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment

to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or

near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting

steps possible only at the computer itself. Ensure that the computer documentation is available.

Contacting Dell

To contact Dell electronically, you can access the following websites:

l www.dell.com

l support.dell.com (technical support)

l premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier,

Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: In certain countries, technical support specific to Dell Inspiron XPS computers is available at a separate telephone number listed for participating

countries. If you do not see a telephone number listed that is specific for Inspiron XPS computers, you may contact Dell through the technical support number

listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in

determining which codes to use, contact a local or an international operator.

CAUTION: Before working inside your computer, read the safety instructions in your Product Information Guide.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.

Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

NOTE: Toll-free numbers are for use within the country for which they are listed.

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Anguilla

General Support

toll-free:800-335-0031

Antigua and Barbuda

General Support

1-800-805-5924

Website: www.dell.com.ar



Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers:

la-techsupport@dell.com

E-mail for servers and EMC®storage products:

la_enterprise@dell.com

Customer Care

toll-free:0-800-444-0730

Tech Support

toll-free:0-800-444-0733

Tech Support Services

toll-free:0-800-444-0724

Sales

0-810-444-3355

Aruba

General Support

toll-free:800-1578

Australia (Sydney)

International Access Code:

0011

Country Code: 61

City Code: 2

E-mail (Australia): au_tech_support@dell.com



E-mail (New Zealand): nz_tech_support@dell.com



Home and Small Business

1-300-655-533

Government and Business

toll-free:1-800-633-559

Preferred Accounts Division (PAD)

toll-free:1-800-060-889

Customer Care

toll-free:1-800-819-339

Technical Support (portables and desktops)

toll-free:1-300-655-533

Technical Support (servers and workstations)

toll-free:1-800-733-314

Corporate Sales

toll-free:1-800-808-385

Transaction Sales

toll-free:1-800-808-312

Fax

toll-free:1-800-818-341

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Website: support.euro.dell.com



E-mail: tech_support_central_europe@dell.com



Home/Small Business Sales

082024053000

Home/Small Business Fax

082024053049

Home/Small Business Customer Care

082024053014

Preferred Accounts/Corporate Customer Care

082024053016

Home/Small Business Technical Support

082024053014

Preferred Accounts/Corporate Technical Support

06608779

Switchboard

082024053000

Bahamas

General Support

toll-free:1-866-278-6818

Barbados

General Support

1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com



E-mail for French-speaking Customers:

support.euro.dell.com/be/fr/emaildell/



Technical Support for Inspiron XPS computers only

024819296

Technical Support for all other Dell computers

024819288

Technical Support Fax

024819295

Customer Care

0271315.65

Corporate Sales

024819100

Fax

024819299

Switchboard

024819100

Bermuda

General Support

1-800-342-0671

Bolivia

General Support

toll-free:800-10-0238

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br



Customer Support, Technical Support

0800903355

Technical Support Fax

514815470

Customer Care Fax

514815480

Sales

0800903390

British Virgin Islands

General Support

toll-free:1-866-278-6820

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia)

6046334966

Customer Service (Penang, Malaysia)

6046334949

Transaction Sales (Penang, Malaysia)

6046334955

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

toll-free:1-800-247-9362

Customer Care (Home Sales/Small Business)

toll-free:1-800-847-4096

Customer Care (med./large business, government)

toll-free:1-800-326-9463

Technical Support (Home Sales/Small Business)

toll-free:1-800-847-4096

Technical Support (med./large bus., government)

toll-free:1-800-387-5757

Technical Support (printers, projectors, televisions, handhelds, digital

jukebox, and wireless)

1-877-335-5767

Sales (Home Sales/Small Business)

toll-free:1-800-387-5752

Sales (med./large bus., government)

toll-free:1-800-387-5755

Spare Parts Sales & Extended Service Sales

18664403355

Cayman Islands

General Support

1-800-805-7541

Chile (Santiago)

Country Code: 56

City Code: 2

Sales, Customer Support, and Technical Support

toll-free:1230-020-4823

China (Xiamen)

Country Code: 86

City Code: 592

Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Customer Care E-mail: customer_cn@dell.com

Technical Support Fax

5928181350

TechnicalSupport(Dell™Dimension™andInspiron)

toll-free:8008582969

TechnicalSupport(OptiPlex™,Latitude™,andDellPrecision™)

toll-free:8008580950

Technical Support (servers and storage)

toll-free:8008580960

Technical Support (projectors, PDAs, switches, routers, and so on)

toll-free:8008582920

Technical Support (printers)

toll-free:8008582311

Customer Care

toll-free:8008582060

Customer Care Fax

5928181308

Home and Small Business

toll-free:8008582222

Preferred Accounts Division

toll-free:8008582557

Large Corporate Accounts GCP

toll-free:8008582055

Large Corporate Accounts Key Accounts

toll-free:8008582628

Large Corporate Accounts North

toll-free:8008582999

Large Corporate Accounts North Government and Education

toll-free:8008582955

Large Corporate Accounts East

toll-free:8008582020

Large Corporate Accounts East Government and Education

toll-free:8008582669

Large Corporate Accounts Queue Team

toll-free:8008582572

Large Corporate Accounts South

toll-free:8008582355

Large Corporate Accounts West

toll-free:8008582811

Large Corporate Accounts Spare Parts

toll-free:8008582621

Colombia

General Support

980-9-15-3978

Costa Rica

General Support

0800-012-0435

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

Website: support.euro.dell.com



E-mail: czech_dell@dell.com



Technical Support

225372727

Customer Care

225372707

Fax

225372714

Tech Fax

225372728

Switchboard

225372711

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Website: support.euro.dell.com



E-mail: support.euro.dell.com/dk/da/emaildell/



Technical Support for Inspiron XPS computers only

7010 0074

Technical Support for all other Dell computers

70230182

Customer Care (Relational)

70230184

Home/Small Business Customer Care

32875505

Switchboard (Relational)

32871200

Switchboard Fax (Relational)

32871201

Switchboard (Home/Small Business)

32875000

Switchboard Fax (Home/Small Business)

32875001

Dominica

General Support

toll-free:1-866-278-6821

Dominican Republic

General Support

1-800-148-0530

Ecuador

General Support

toll-free:999-119

El Salvador

General Support

01-899-753-0777

Finland (Helsinki)

International Access Code: 990

Website: support.euro.dell.com



E-mail: support.euro.dell.com/fi/fi/emaildell/

Technical Support

0925331360

Country Code: 358

City Code: 9

Customer Care

0925331338

Fax

0925331399

Switchboard

0925331300

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Website: support.euro.dell.com



E-mail: support.euro.dell.com/fr/fr/emaildell/



Home and Small Business



Technical Support for Inspiron XPS computers only

0825 387 129

Technical Support for all other Dell computers

0825387270

Customer Care

0825823833

Switchboard

0825004700

Switchboard (calls from outside of France)

0499754000

Sales

0825004700

Fax

0825004701

Fax (calls from outside of France)

0499754001

Corporate



Technical Support

0825004719

Customer Care

0825338339

Switchboard

0155947100

Sales

0155947100

Fax

0155947101

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support for Inspiron XPS computers only

06103 766-7222

Technical Support for all other Dell computers

06103766-7200

Home/Small Business Customer Care

0180-5-224400

Global Segment Customer Care

06103766-9570

Preferred Accounts Customer Care

06103766-9420

Large Accounts Customer Care

06103766-9560

Public Accounts Customer Care

06103766-9555

Switchboard

06103766-7000

Greece

International Access Code: 00

Country Code: 30

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

00800-44 14 95 18

Gold Service Technical Support

00800-44 14 00 83

Switchboard

2108129810

Gold Service Switchboard

2108129811

Sales

2108129800

Fax

2108129812

Grenada

General Support

toll-free:1-866-540-3355

Guatemala

General Support

1-800-999-0136

Guyana

General Support

toll-free:1-877-270-4609

Hong Kong

International Access Code: 001

Country Code: 852

Website: support.ap.dell.com



Technical Support E-mail: apsupport@dell.com



Technical Support (Dimension and Inspiron)

29693188

Technical Support (OptiPlex, Latitude, and Dell Precision)

29693191

TechnicalSupport(PowerApp™,PowerEdge™,PowerConnect™,and

PowerVault™)

29693196

Customer Care

34160910

Large Corporate Accounts

34160907

Global Customer Programs

34160908

Medium Business Division

34160912

Home and Small Business Division

29693105

India

Technical Support

1600338045

Sales (Large Corporate Accounts)

1600338044

Sales (Home and Small Business)

1600338046

Website: support.euro.dell.com



E-mail: dell_direct_support@dell.com



Technical Support for Inspiron XPS computers only

1850 200 722

Technical Support for all other Dell computers

1850543543

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

U.K. Technical Support (dial within U.K. only)

08709080800

Home User Customer Care

012044014

Small Business Customer Care

012044014

U.K. Customer Care (dial within U.K. only)

08709060010

Corporate Customer Care

1850200982

Corporate Customer Care (dial within U.K. only)

08709074499

Ireland Sales

012044444

U.K. Sales (dial within U.K. only)

08709074000

Fax/Sales Fax

012040103

Switchboard

012044444

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Website: support.euro.dell.com



E-mail: support.euro.dell.com/it/it/emaildell/



Home and Small Business



Technical Support

0257782690

Customer Care

0269682114

Fax

0269682113

Switchboard

0269682112

Corporate



Technical Support

0257782690

Customer Care

0257782555

Fax

0257503530

Switchboard

02577821

Jamaica

General Support (dial from within Jamaica only)

1-800-682-3639

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Website: support.jp.dell.com

Technical Support (servers)

toll-free: 0120-198-498

Technical Support outside of Japan (servers)

81-44-556-4162

Technical Support (Dimension and Inspiron)

toll-free: 0120-198-226

Technical Support outside of Japan (Dimension and Inspiron)

81-44-520-1435

Technical Support (Dell Precision, OptiPlex, and Latitude)

toll-free:0120-198-433

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

81-44-556-3894

Technical Support (PDAs, projectors, printers, routers)

toll-free: 0120-981-690

Technical Support outside of Japan (PDAs, projectors, printers, routers)

81-44-556-3468

Faxbox Service

044-556-3490

24-Hour Automated Order Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400 employees)

044-556-3433

Large Corporate Accounts Sales (over 3500 employees)

044-556-3430

Public Sales (government agencies, educational institutions, and medical

institutions)

044-556-1469

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Technical Support

toll-free:080-200-3800

Sales

toll-free:080-200-3600

Customer Service (Penang, Malaysia)

6046334949

Fax

2194-6202

Switchboard

2194-6000

Technical Support (Electronics and Accessories)

toll-free: 080-200-3801

Latin America

Customer Technical Support (Austin, Texas, U.S.A.)

512728-4093

Customer Service (Austin, Texas, U.S.A.)

512728-3619

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

512728-3883

Sales (Austin, Texas, U.S.A.)

512728-4397

SalesFax (Austin, Texas, U.S.A.)

512728-4600

or512728-3772

Luxembourg

Website: support.euro.dell.com



E-mail: tech_be@dell.com



Technical Support (Brussels, Belgium)

3420808075

International Access Code: 00

Country Code: 352

Home/Small Business Sales (Brussels, Belgium)

toll-free:080016884

Corporate Sales (Brussels, Belgium)

024819100

Customer Care (Brussels, Belgium)

024819119

Fax (Brussels, Belgium)

024819299

Switchboard (Brussels, Belgium)

024819100

Macao

Country Code: 853

Technical Support

toll-free:0800105

Customer Service (Xiamen, China)

34 160 910

Transaction Sales (Xiamen, China)

29 693 115

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Website: support.ap.dell.com

Technical Support (Dell Precision, OptiPlex, and Latitude)

toll-free:1800880193

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

toll-free:1800881306

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free:1800881386

Customer Service (Penang, Malaysia)

046334949

Transaction Sales

toll-free:1800888202

Corporate Sales

toll-free:1800888213

Mexico

International Access Code: 00

Country Code: 52

Customer Technical Support

001-877-384-8979

or 001-877-269-3383

Sales

50-81-8800

or 01-800-888-3355

Customer Service

001-877-384-8979

or 001-877-269-3383

Main

50-81-8800

or 01-800-888-3355

Montserrat

General Support

toll-free:1-866-278-6822

Netherlands Antilles

General Support

001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

Website: support.euro.dell.com

Technical Support for Inspiron XPS computers only

0206744594

Technical Support for all other Dell computers

0206744500

Technical Support Fax

0206744766

Home/Small Business Customer Care

0206744200

Relational Customer Care

0206744325

Home/Small Business Sales

0206745500

Relational Sales

0206745000

Home/Small Business Sales Fax

0206744775

Relational Sales Fax

0206744750

Switchboard

0206745000

Switchboard Fax

0206744750

New Zealand

International Access Code: 00

Country Code: 64

E-mail (New Zealand): nz_tech_support@dell.com



E-mail (Australia): au_tech_support@dell.com



Technical Support (for desktop and portable computers)

toll-free:0800446255

Technical Support (for servers and workstations)

toll-free:0800443563

Home and Small Business

0800446255

Government and Business

0800444617

Sales

0800441567

Fax

0800441566

Nicaragua

General Support

001-800-220-1006

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Website: support.euro.dell.com

E-mail: support.euro.dell.com/no/no/emaildell/

Technical Support

67116882

Relational Customer Care

67117575

Home/Small Business Customer Care

23162298

Switchboard

67116800

Fax Switchboard

67116865

Panama

General Support

001-800-507-0962

Peru

General Support

0800-50-669

Poland (Warsaw)

Website: support.euro.dell.com

E-mail: pl_support_tech@dell.com

Customer Service Phone

5795700

International Access Code: 011

Country Code: 48

City Code: 22

Customer Care

5795999

Sales

5795999

Customer Service Fax

5795806

Reception Desk Fax

5795998

Switchboard

5795999

Portugal

International Access Code: 00

Country Code: 351

Website: support.euro.dell.com



E-mail: support.euro.dell.com/pt/en/emaildell/



Technical Support

707200149

Customer Care

800300413

Sales

800300410or800300411or

800300412or214220710

Fax

214240112

Puerto Rico

General Support

1-800-805-7545

St. Kitts and Nevis

General Support

toll-free:1-877-441-4731

St. Lucia

General Support

1-800-882-1521

St. Vincent and the

Grenadines

General Support

toll-free:1-877-270-4609

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Website: support.ap.dell.com

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

toll-free:18003947430

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free:18003947488

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free:18003947478

Customer Service (Penang, Malaysia)

6046334949

Transaction Sales

toll-free:18003947412

Corporate Sales

toll-free:18003947419

Slovakia (Prague)

International Access Code: 00

Country Code: 421

Website: support.euro.dell.com



E-mail: czech_dell@dell.com



Technical Support

0254415727

Customer Care

420225372707

Fax

0254418328

Tech Fax

0254418328

Switchboard (Sales)

0254417585

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Website: support.euro.dell.com

E-mail: dell_za_support@dell.com

Gold Queue

0117097713

Technical Support

0117097710

Customer Care

0117097707

Sales

0117097700

Fax

0117060495

Switchboard

0117097700

Southeast Asian and Pacific

Countries

Customer Technical Support, Customer Service, and Sales (Penang,

Malaysia)

6046334810

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business



Technical Support

902100130

Customer Care

902118540

Sales

902118541

Switchboard

902118541

Fax

902118539

Corporate



Technical Support

902100130

Customer Care

902115236

Switchboard

917229200

Fax

917229583

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

Website: support.euro.dell.com

E-mail: support.euro.dell.com/se/sv/emaildell/

Technical Support

0859005199

Relational Customer Care

0859005642

Home/Small Business Customer Care

0858770527

Employee Purchase Program (EPP) Support

201401444

City Code: 8

Technical Support Fax

0859005594

Sales

0859005185

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Website: support.euro.dell.com



E-mail: Tech_support_central_Europe@dell.com



E-mail for French-speaking HSB and Corporate Customers:

support.euro.dell.com/ch/fr/emaildell/



Technical Support (Home and Small Business)

0844811411

Technical Support (Corporate)

0844822844

Customer Care (Home and Small Business)

0848802202

Customer Care (Corporate)

0848821721

Fax

0227990190

Switchboard

0227990101

Taiwan

International Access Code: 002

Country Code: 886

Website: support.ap.dell.com

E-mail: ap_support@dell.com

Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics

and Accessories)

toll-free:00801861011

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free:00801601256

Transaction Sales

toll-free:00801651228

Corporate Sales

toll-free:00801651227

Thailand

International Access Code: 001

Country Code: 66

Website: support.ap.dell.com

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free:1800006007

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free:1800060009

Customer Service (Penang, Malaysia)

6046334949

Corporate Sales

toll-free:1800006009

Transaction Sales

toll-free:1800006006

Trinidad/Tobago

General Support

1-800-805-8035

Turks and Caicos Islands

General Support

toll-free:1-866-540-3355

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Website: support.euro.dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: dell_direct_support@dell.com

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

08709080500

Technical Support (direct and general)

08709080800

Global Accounts Customer Care

01344373186

Home and Small Business Customer Care

08709060010

Corporate Customer Care

01344373185

Preferred Accounts (5005000 employees) Customer Care

08709060010

Central Government Customer Care

01344373193

Local Government & Education Customer Care

01344373199

Health Customer Care

01344373194

Home and Small Business Sales

08709074000

Corporate/Public Sector Sales

01344860456

Home and Small Business Fax

08709074006

Uruguay

General Support

toll-free:000-413-598-2521

U.S.A. (Austin, Texas)

International Access Code: 011

Automated Order-Status Service

toll-free:1-800-433-9014

AutoTech (portable and desktop computers)

toll-free:1-800-247-9362

Consumer (HomeandHomeOffice)

Technical Support

toll-free:1-800-624-9896

Customer Service

toll-free:1-800-624-9897

DellNet™ServiceandSupport

toll-free:1-877-Dellnet

(1-877-335-5638)

Employee Purchase Program (EPP) Customers

toll-free:1-800-695-8133

Financial Services website:

www.dellfinancialservices.com

Financial Services (lease/loans)

toll-free:1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-free:1-800-283-2210

Business

Customer Service and Technical Support

toll-free:1-800-822-8965

Employee Purchase Program (EPP) Customers

toll-free:1-800-695-8133

Back to Contents Page

Country Code: 1

Printers and Projectors Technical Support

toll-free:1-877-459-7298

Public(government,education,andhealthcare)

Customer Service and Technical Support

toll-free:1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free:1-800-234-1490

Dell Sales

toll-free:1-800-289-3355

or toll-free:1-800-879-3355

Dell Outlet Store (Dell refurbished computers)

toll-free:1-888-798-7561

Software and Peripherals Sales

toll-free:1-800-671-3355

Spare Parts Sales

toll-free:1-800-357-3355

Extended Service and Warranty Sales

toll-free:1-800-247-4618

Fax

toll-free:1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

toll-free:1-877-DELLTTY

(1-877-335-5889)

U.S. Virgin Islands

General Support

1-877-673-3355

Venezuela

General Support

8001-3605