Dell PowerEdge 1950 – страница 6

The power supply's fault indicator is lit. See "Power Indicator Codes" on page 15.

NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate.

The system is in the redundant mode when two power supplies are installed. Remove and install only one power

supply at a time in a system that is powered on. Operating the system for extended periods of time with only one

power supply installed, without a power supply blank installed, can cause the system to overheat.

Remove the faulty power supply. See "Power Supplies" on page 53.

3

Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supplies"

on page 53.

NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply

and to determine if it is working properly. The power indicator turns green to signify that the power supply is

functioning properly. See "Power Indicator Codes" on page 15.

If the problem persists, see "Getting Help" on page 125.

Troubleshooting System Cooling Problems

Problem

• Systems management software issues a fan-related error message.

Action

Ensure that none of the following conditions exist:

• Ambient temperature is too high.

• External airflow is obstructed.

• Cables inside the system obstruct airflow.

• An individual cooling fan has failed. See "Troubleshooting a Fan" on page 101.

Troubleshooting a Fan

Problem

• System-status indicator is amber.

• Systems management software issues a fan-related error message.

• Display module LCD indicates a problem with the fan.

Action

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your

warranty. Read and follow the safety instructions that came with the product.

1

Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" on page 111.

Troubleshooting Your System 101

2

Open the system. See "Opening and Closing the System" on page 46.

CAUTION: The cooling fans are not hot-pluggable. To maintain proper cooling while the system is on, only

replace one fan at a time.

3

Locate the faulty fan indicated by the LCD display or diagnostic software. For the identification number

of each fan, see "Removing and Installing a Cooling Fan" on page 49.

4

Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "Cooling Fan

Modules" on page 48.

NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.

5

If the problem is not resolved, install a new fan. See "Cooling Fan Modules" on page 48.

If the replacement fan is working properly, close the system. See "Opening and Closing the System" on

page 46.

If the replacement fan does not operate, see "Getting Help" on page 125.

Troubleshooting System Memory

Problem

• Faulty memory module.

• Faulty system board.

• Front-panel status LCD indicates a problem with system memory.

Action

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your

warranty. Read and follow the safety instructions that came with the product.

1

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.

2

Turn on the system and attached peripherals.

If an error message does not appear, continue to the next step.

If an error message appears, go to step 12.

3

Enter the System Setup program and check the system memory setting. See "Entering the System Setup

Program" on page 31.

If the amount of memory installed matches the system memory setting, go to step 12.

4

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

5

Open the system. See "Opening and Closing the System" on page 46.

6

Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.

102 Troubleshooting Your System

7

Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 65.

8

Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.

9

Close the system. See "Opening and Closing the System" on page 46.

10

Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

11

Enter the System Setup program and check the system memory setting. See "Using the System Setup

Program" on page 31.

If the amount of memory installed does not match the system memory setting, then perform the following

steps:

a

Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

b

Open the system. See "Opening and Closing the System" on page 46.

NOTE: Several configurations for memory modules exist; see "General Memory Module Installation

Guidelines" on page 64.

c

Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory

Modules" on page 65.

d

Close the system. See "Opening and Closing the System" on page 46.

e

Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

f

As the system boots, observe the monitor screen and the indicators on the keyboard.

12

Perform the following steps:

a

Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

b

Open the system. See "Opening and Closing the System" on page 46.

c

Perform step c through step f in step 11 for each memory module installed.

If the problem persists, see "Getting Help" on page 125.

Troubleshooting an Optical Drive

Problem

• System cannot read data from a CD or DVD in an optical drive.

• Optical drive indicator does not blink during boot.

NOTE: DVD devices are data only.

Action

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your

warranty. Read and follow the safety instructions that came with the product.

Troubleshooting Your System 103

1

Try using a different CD or DVD that you know works properly.

2

Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the

System Setup Program" on page 31.

3

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.

4

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

5

Open or remove the bezel. See "Removing and Replacing the Front Bezel" on page 45

6

Open the system. See "Opening and Closing the System" on page 46.

7

Ensure that the interface cable is securely connected to the optical drive and to the sideplane.

8

Remove the SAS controller daughter card or the SAS RAID controller daughter card, as applicable. See

"Removing a SAS Controller Daughter Card" on page 56.

9

Close the system. See "Opening and Closing the System" on page 46.

10

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem is not resolved, see "Getting Help" on page 125.

Troubleshooting a Hard Drive

Problem

• Device driver error.

• One or more hard drives not recognized by the system.

Action

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your

warranty. Read and follow the safety instructions that came with the product.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up

all files on the hard drive.

1

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.

Depending on the results of the diagnostics test, proceed as needed through the following steps.

2

Remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.

3

If you are experiencing problems with multiple hard drives, skip to step 8. For a problem with a single

hard drive, continue to the next step.

4

Turn off your system, reseat the hard drive, and restart the system.

5

If your system has a SAS RAID controller daughter card, perform the following steps.

a

Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.

104 Troubleshooting Your System

See the documentation supplied with the host adapter for information about the configuration utility.

b

Ensure that the hard drive has been configured correctly for the RAID.

c

Exit the configuration utility and allow the system to boot to the operating system.

6

Ensure that the required device drivers for your controller daughter card are installed and are configured

correctly. See the operating system documentation for more information.

NOTICE: Do not perform the following step if you have a SAS RAID controller daughter card.

7

If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay

location with another hard drive that is functioning properly.

If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard

Drive" on page 76.

If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems.

Replace the hard-drive carrier.

See "Getting Help" on page 125.

If the hard drive functioned properly in another bay but does not function in the original bay, the SAS

backplane has a defective connector.

See "Getting Help" on page 125.

8

Check the cable connections inside the system:

a

Turn off the system, including any attached peripherals, and disconnect the system from the electrical

outlet.

b

Open the system. See "Opening and Closing the System" on page 46.

c

Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct.

See "Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card" on page 56.

d

Verify that the SAS cables are securely seated in their connectors.

e

Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors.

f

Close the system. See "Opening and Closing the System" on page 46.

g

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem persists,

see "Getting Help" on page 125.

Troubleshooting a SAS or SAS RAID Controller Daughter Card

NOTE: When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your

operating system and the controller daughter card.

Problem

• Error message indicates a problem with the SAS or SAS RAID controller daughter card.

• SAS or SAS RAID controller daughter card performs incorrectly or not at all.

Troubleshooting Your System 105

Running the System Diagnostics

The system diagnostics is run from the utility partition on your hard drive.

NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause

invalid results or error messages. In addition, use only the program that came with your system (or an updated

version of that program).

1

As the system boots, press <F10> during POST.

2

From the utility partition main menu, select

Run System Diagnostics

, or select

Run Memory

Diagnostics

if you are troubleshooting memory.

When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next,

the

Diagnostics

menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system

diagnostics.

NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your

screen.

System Diagnostics Testing Options

Click the testing option in the

Main

Menu

window. Table 5-1 provides a brief explanation of testing options.

Table 5-1. System Diagnostics Testing Options

Testing Option Function

Express Test Performs a quick check of the system. This option runs device tests that

do not require user interaction. Use this option to quickly identify the

source of your problem.

Extended Test Performs a more thorough check of the system. This test can take an hour

or longer.

Custom Test Tests a particular device.

Information Displays test results.

Using the Custom Test Options

When you select

Custom Test

in the

Main

Menu

window, the

Customize

window appears and allows you to

select the device(s) to be tested, select specific options for testing, and view the test results.

Selecting Devices for Testing

The left side of the

Customize

window lists

devices that can be tested. Devices are grouped by device type or

by module, depending on the option you select. Click the

(+)

next to a device or module to view its components.

Click

(+)

on any component to view the tests that are available. Clicking a device, rather than its components,

selects all of the components of the device for testing.

112 Running the System Diagnostics

Selecting Diagnostics Options

Use the

Diagnostics Options

area to select how you want to test a device. You can set the following options:

•

Non-Interactive Tests Only

— When checked, runs only tests that require no user intervention.

•

Quick Tests Only

— When checked, runs only the quick tests on the device. Extended tests will not run

when you select this option.

•

Show Ending Timestamp

— When checked, time stamps the test log.

•

Test Iterations

— Selects the number of times the test is run.

•

Log output file pathname

— When checked, enables you to specify where the test log file is saved.

Viewing Information and Results

The tabs in the

Customize

window provide information about the test and the test results. The following tabs

are available:

•

Results

— Displays the test that ran and the result.

•

Errors

— Displays any errors that occurred during the test.

•

Help

— Displays information about the currently selected device, component, or test.

•

Configuration

— Displays basic configuration information about the currently selected device.

•

Parameters

— If applicable, displays parameters that you can set for the test.

Running the System Diagnostics 113

114 Running the System Diagnostics

6

Jumpers and Connectors

This section provides specific information about the system jumpers. It also provides some basic

information on jumpers and switches and describes the connectors on the various boards in the system.

System Board Jumpers

Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the

jumper settings.

NOTE: To access the jumpers, remove the system board cooling shroud by lifting the release latch and

sliding the shroud towards the front of the system. See Figure 3-13.

NOTE: Lift up the memory module airflow shroud for easy access to the jumpers.

Jumpers and Connectors 115

Figure 6-1. System Board Jumpers

Table 6-1. System Board Jumper Settings

Jumper Setting Description

1PWRD_EN

(default)

The password feature is enabled.

The password feature is disabled.

2NVRAM_CLR

(default)

The configuration settings are retained at system boot.

The configuration settings are cleared at the next system

boot. (If the configuration settings become corrupted to the

point where the system will not boot, install the jumper and

boot the system. Remove the jumper before restoring the

configuration information.)

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147.

116 Jumpers and Connectors

Disabling a Forgotten Password

The system's software security features include a system password and a setup password, which are discussed in

detail in "Using the System Setup Program" on page 31. The password jumper enables these password features

or disables them and clears any password(s) currently in use.

NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information

Guide.

1

Turn off the system, including any attached peripherals, and disconnect the system from the electrical

outlet.

2

Open the system. See "Opening and Closing the System" on page 46.

3

Lift up the memory module shroud.

4

Remove the jumper plug from the password jumper.

See Figure 6-1 to locate the password jumper on the system board.

5

Close the system.

6

Reconnect your system and peripherals to their electrical outlets, and turn on the system.

The existing passwords are not disabled (erased) until the system boots with the password jumper plug

removed. However, before you assign a new system and/or setup password, you must install the jumper

plug.

NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system

disables the new password(s) the next time it boots.

7

Turn off the system, including any attached peripherals, and disconnect the system from the electrical

outlet.

8

Open the system. See "Opening and Closing the System" on page 46.

9

Install the jumper plug on the password jumper.

10

Lower the memory module shroud.

11

Close the system.

12

Reconnect your system and peripherals to their electrical outlets, and turn on the system.

13

Assign a new system and/or setup password.

To assign a new password using the System Setup program, see "Assigning a System Password" on

page 38.

Jumpers and Connectors 117

System Board Connectors

See Figure 6-2 and Table 6-2 for the location and description of system board connectors.

Figure 6-2. System Board Connectors

26

1

25

2

24

23

3

4

22

5

6

7

21

8

9

10

11

12

2

1

16

13

18

17

15

14

118 Jumpers and Connectors

Table 6-2. System Board Connectors

Connector Description

1 RAC_CONN2 Connector for the remote access control connector (RAC)

2 RAC_CONN1 Connector for the remote access control connector

3 NVRAM_CLR Configuration jumper

4 PWRD_EN Password jumper

5 DIMM 1 Memory module connector, slot 1

6 DIMM 5 Memory module connector, slot 5

7 DIMM 2 Memory module connector, slot 2

8 DIMM 6 Memory module connector, slot 6

9 DIMM 3 Memory module connector, slot 3

10 DIMM 7 Memory module connector, slot 7

11 DIMM 4 Memory module connector, slot 4

12 DIMM 8 Memory module connector, slot 8

13 FAN_MOD4 System cooling fan module 4 connector

14 CPU1 Microprocessor connector 1

15 FAN_MOD3 System cooling fan module 3 connector

16 FAN_MOD2 System cooling fan module 2 connector

17 CPU2 Microprocessor connector 2

18 FAN_MOD1 System cooling fan module 1 connector

19 SIDEPLANE Sideplane connector

20 BACKPLANE Backplane power connector

21 TOE_KEY TCP/IP offload engine key

22 LEFT PCIe RISER Left riser board connector

23 SATA_A SATA A connector

24 BATTERY Connector for the 3.0-V coin battery

25 LEFT PCI-X RISER Left riser board connector (PCIe or PCI-X)

26 CENTER RISER Center riser board connector (PCIe or PCI-X)

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147.

Jumpers and Connectors 119

SAS/SATA Backplane Board Connectors

Figure 6-3 shows the location of the connectors on the SAS/SATA backplane board that supports two 3.5-inch

hard drives (Option 1).

Figure 6-3. SAS 3.5-Inch-Drive Backplane Board Components - Option 1

1

3

4

2

1 backplane power connector 2 Drive 0 connector 3 SAS A connector

4 Drive 1 connector

Figure 6-4 and Figure 6-5 show the location of the connectors on the SAS/SATA backplane board that supports

four 2.5-inch hard drives (Option 2).

120 Jumpers and Connectors