Dell Latitude X300: Dell Diagnostics
Dell Diagnostics : Dell Latitude X300
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you contact Dell for technical
assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide
important information for Dell's service and support personnel.
The Dell Diagnostics allows you to:
l Perform tests on one or all devices.
l Select tests based on a symptom of the problem you are having.
l Choose how many times a test is run.
l Suspend testing if an error is detected.
l Access help information that describes the tests and devices.
l Receive status messages that tell you whether tests completed successfully.
l Receive error messages if problems are detected.
Starting the Dell Diagnostics
It is recommended that you print these procedures before you begin.
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
1. Shut down the computer.
2. If the computer is connected to a media base (docked), undock it. See the documentation that came with your media base for instructions.
3. Connect the computer to an electrical outlet.
4. Turnonthecomputer.WhentheDELL™logoappears,press<F12>immediately.
If you wait too long and the Microsoft®Windows®logo appears, continue to wait until you see the Windows desktop. Then shut down your computer
through the Start menu and try again.
5. When the boot device list appears, highlight Diagnostics and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.
l During the assessment, answer any questions that appear.
l If a failure is detected, the computer stops and beeps. To stop the assessment and
restart the computer, press <N>; to continue to the next test,
press <Y>; to retest the component that failed, press <R>.
l If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell before continuing on to the Dell
Diagnostics.
If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to
continue.
6. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
7. When the Dell Diagnostics Main Menu appears, select the test you want to run.
NOTICE: UsetheDellDiagnosticstotestyourDell™computeronly.Usingthisprogramwithothercomputerscanresultinerrormessages.
NOTE: If your computer cannot display a screen image, contact Dell.
NOTE: If you cannot see anything on your display, hold down the mute button and press the computer's power button to begin the Dell Diagnostics.
The computer automatically runs the Pre-boot System Assessment.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD.
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
2. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and
problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell.
3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
4. When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the
Main Menu screen.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test
first to increase the possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests you want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag
number.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and may indicate requirements for running the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and
it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components
installed on your computer or all devices attached to your computer.
Parameters
Allows you to customize the test by changing the test settings.
Оглавление
- Dell™Latitude™X300User'sGuide
- About Your Computer
- Appendix
- Alert Standard Format (ASF)
- Using a Battery
- UsingtheDell™D/Bay
- Cleaning Your Computer
- Dell Diagnostics
- Using the Display
- Reinstalling Software
- Finding Information for Your Computer
- Getting Help
- Glossary
- Using the Keyboard and Touchpad
- Passwords
- Using PC Cards
- Solving Problems
- Power Management
- Dell™QuickSetFeatures
- Adding and Replacing Parts
- Using the System Setup Program
- Specifications
- Traveling With Your Computer
- Using Microsoft®Windows®XP
