Dell Latitude D530: Reinstalling Software

®

Microsoft Windows Vista

1

Click the Windows Vista start button

,

and right-click

Computer

.

2

Click

Properties

→

Device Manager

.

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your

administrator to continue.

Scroll down the list to see if any device has an exclamation point (a yellow

circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall

the driver or install a new driver (see "Reinstalling Drivers and Utilities" on

page 128).

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and

Utilities media provide approved drivers for Dell™ computers. If you install drivers

obtained from other sources, your computer might not work correctly.

Using Windows Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use

Windows Device Driver Rollback to replace the driver with the previously

installed version.

Windows XP:

1

Click

Start

→

My Computer

→

Properties

→

Hardware

→

Device Manager

.

2

Right-click the device for which the new driver was installed and click

Properties

.

3

Click the

Drivers

tab

→

Roll Back Driver

.

Windows Vista:

1

Click the Windows Vista start button

,

and right-click

Computer

.

2

Click

Properties

→

Device Manager

.

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your

administrator to enter the Device Manager.

3

Right-click the device for which the new driver was installed and click

Properties

.

128 Reinstalling Software

4

Click the

Drivers

tab

→

Roll Back Driver

.

If Device Driver Rollback does not resolve the problem, then use System

Restore (see "Restoring Your Operating System" on page 131) to return your

computer to the operating state that existed before you installed the new

driver.

Using the Drivers and Utilities Media

If using Device Driver Rollback or System Restore (see "Restoring Your

Operating System" on page 131) does not resolve the problem, then reinstall

the driver from the Drivers and Utilities media.

1

Save and close any open files, and exit any open programs.

2

Insert the

Drivers and Utilities

media.

In most cases, the CD/DVD starts running automatically. If it does not,

start Windows Explorer, click your CD/DVD drive directory to display the

CD/DVD contents, and then double-click the

autorcd.exe

file. The first

time that you run the CD/DVD, it might prompt you to install setup files.

Click

OK

, and follow the instructions on the screen to continue.

3

From the

Language

drop-down menu in the toolbar, select your preferred

language for the driver or utility (if available).

4

At the welcome screen, click

Next

and wait for the CD/DVD to complete

the hardware scan

5

To detect other drivers and utilities, under

Search Criteria

, select the

appropriate categories from the

System Model

,

Operating System

, and

Topic

drop-down menus.

A link or links appear(s) for the specific drivers and utilities used by your

computer.

6

Click the link of a specific driver or utility to display information about the

driver or utility that you want to install.

7

Click the

Install

button (if present) to begin installing the driver or utility.

At the welcome screen, follow the screen prompts to complete the

installation.

If no

Install

button is present, automatic installation is not an option. For

installation instructions, either see the appropriate instructions in the

Reinstalling Software 129

following subsections, or click

Extract

, follow the extracting instructions,

and then read the readme file.

If instructed to navigate to the driver files, click the CD/DVD directory on

the driver information window to display the files associated with that

driver.

Manually Reinstalling Drivers

NOTE: If you are reinstalling an infrared sensor driver, you must first enable the

infrared sensor in system setup (see "System Setup Program" on page 123) before

continuing with the driver installation.

After extracting the driver files to your hard drive as described in the previous

section:

Windows XP:

1

Click

Start

→

My Computer

→

Properties

→

Hardware

→

Device Manager

.

2

Double-click the type of device for which you are installing the driver (for

example,

Audio

or

Video

).

3

Double-click the name of the device for which you are installing the driver.

4

Click the

Driver

tab

→

Update Driver

.

5

Click

Install from a list or specific location (Advanced)

→

Next

.

6

Click

Browse

and browse to the location to which you previously copied

the driver files.

7

When the name of the appropriate driver appears, click

Next

.

8

Click

Finish

and restart your computer.

Windows Vista:

1

Click the Windows Vista start button

,

and right-click

Computer

.

2

Click

Properties

→

Device Manager

.

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your

administrator to enter the Device Manager.

3

Double-click the type of device for which you are installing the driver (for

example,

Audio

or

Video

).

4

Double-click the name of the device for which you are installing the driver.

130 Reinstalling Software

5

Click the

Driver

tab

→

Update Driver

→

Browse my computer for driver

software

.

6

Click

Browse

and browse to the location to which you previously copied

the driver files.

7

When the name of the appropriate driver appears, click the name of the

driver

→

OK

→

Next

.

8

Click

Finish

and restart your computer.

Troubleshooting Software and Hardware

®

®

Problems in the Microsoft

Windows

XP and

®

Microsoft Windows Vista

Operating Systems

If a device is either not detected during the operating system setup or is

detected but incorrectly configured, you can use the Hardware

Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

Windows XP:

1

Click

Start

→

Help and Support

.

2

Ty p e

hardware troubleshooter

in the search field and press

<Enter> to start the search.

3

In the

Fix a Problem

section, click

Hardware Troubleshooter

.

4

In the

Hardware Troubleshooter

list, select the option that best describes

the problem and click

Next

to follow the remaining troubleshooting steps.

Windows Vista:

1

Click the Windows Vista start button

,

and click

Help and Support.

2

Ty p e

hardware troubleshooter

in the search field and press

<Enter> to start the search.

3

In the search results, select the option that best describes the problem and

follow the remaining troubleshooting steps.

Restoring Your Operating System

You can restore your operating system in the following ways:

Reinstalling Software 131

• System Restore returns your computer to an earlier operating state without

affecting data files. Use System Restore as the first solution for restoring

your operating system and preserving data files.

• Dell PC Restore by Symantec (available in Windows XP) and Dell Factory

Image Restore (available in Windows Vista) returns your hard drive to the

operating state it was in when you purchased the computer. Both

permanently delete all data on the hard drive and remove any programs

installed after you received the computer. Use Dell PC Restore or Dell

Factory Image Restore only if System Restore did not resolve your

operating system problem.

•If you received an

Operating System

disc with your computer, you can use

it to restore your operating system. However, using the

Operating System

disc also deletes all data on the hard drive. Use the disc

only

if System

Restore did not resolve your operating system problem.

Using Microsoft

Windows

System Restore

The Windows operating systems provide a System Restore option which

allows you to return your computer to an earlier operating state (without

affecting data files) if changes to the hardware, software, or other system

settings have left the computer in an undesirable operating state. Any

changes that System Restore makes to your computer are completely

reversible.

NOTICE: Make regular backups of your data files. System Restore does not

monitor your data files or recover them.

NOTE: The procedures in this document were written for the Windows default

view, so they may not apply if you set your Dell™ computer to the Windows Classic

view.

Starting System Restore

Windows XP:

NOTICE: Before you restore the computer to an earlier operating state, save and

close any open files and exit any open programs. Do not alter, open, or delete any

files or programs until the system restoration is complete.

1

Click

Start

→

All Programs

→

Accessories

→

System Tools

→

System

Restore

.

132 Reinstalling Software

2

Click either

Restore my computer to an earlier time

or

Create a restore

point

.

3

Click

Next

and follow the remaining on-screen prompts.

Windows Vista:

1

Click

Start

.

2

In the Start Search box, type

System Restore

and press <Enter>.

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your

administrator to continue the desired action.

3

Click

Next

and follow the remaining prompts on the screen.

In the event that System Restore did not resolve the issue, you may undo the

last system restore.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and

exit any open programs. Do not alter, open, or delete any files or programs until the

system restoration is complete.

Windows XP:

1

Click

Start

→

All Programs

→

Accessories

→

System Tools

→

System

Restore

.

2

Click

Undo my last restoration

and click

Next

.

Windows Vista:

1

Click

Start

.

2

In the Start Search box, type

System Restore

and press <Enter>.

3

Click

Undo my last restoration

and click

Next

.

Enabling System Restore

NOTE: Windows Vista does not disable System Restore; regardless of low disk

space. Therefore, the steps below apply only to Windows XP.

If you reinstall Windows XP with less than 200 MB of free hard-disk space

available, System Restore is automatically disabled.

To see if System Restore is enabled:

1

Click

Start

→

Control

Panel

→

Performance and Maintenance

→

System

.

Reinstalling Software 133

2

Click the

System Restore

tab and ensure that

Turn off System Restore

is

unchecked.

Using Dell™ PC Restore and Dell Factory Image Restore

NOTICE: Using Dell PC Restore or Dell Factory Image Restore permanently deletes

all data on the hard drive and removes any programs or drivers installed after you

received your computer. If possible, back up the data before using these options.

Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve

your operating system problem.

NOTE: Dell PC Restore by Symantec and Dell Factory Image Restore may not be

available in certain countries or on certain computers.

Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows

Vista) only as the last method to restore your operating system. These options

restore your hard drive to the operating state it was in when you purchased

the computer. Any programs or files added since you received your

computer—including data files—are permanently deleted from the hard

drive. Data files include documents, spreadsheets, e-mail messages, digital

photos, music files, and so on. If possible, back up all data before using PC

Restore or Factory Image Restore.

Windows XP: Dell PC Restore

Using PC Restore:

1

Turn on the computer.

During the boot process, a blue bar with

www.dell.com

appears at the top

of the screen.

2

Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish

starting, and then restart the computer again.

NOTICE: If you do not want to proceed with PC Restore, click Reboot.

3

Click

Restore

and click

Confirm

.

The restore process takes approximately 6 to 10 minutes to complete.

4

When prompted, click

Finish

to reboot the computer.

NOTE: Do not manually shut down the computer. Click Finish and let the computer

completely reboot.

134 Reinstalling Software

5

When prompted, click

Yes

.

The computer restarts. Because the computer is restored to its original

operating state, the screens that appear, such as the End User License

Agreement, are the same ones that appeared the first time the computer

was turned on.

6

Click

Next

.

The

System Restore

screen appears and the computer restarts.

7

After the computer restarts, click

OK

.

Removing PC Restore:

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC

Restore utility from your computer. After you have removed Dell PC Restore, you will

not be able to use it to restore your computer operating system.

Dell PC Restore enables you to restore your hard drive to the operating state

it was in when you purchased your computer. It is recommended that you do

not remove PC Restore from your computer, even to gain additional hard-

drive space. If you remove PC Restore from the hard drive, you cannot ever

recall it, and you will never be able to use PC Restore to return your computer

operating system to its original state.

1

Log on to the computer as a local administrator.

2

In Microsoft Windows Explorer, go to

c:\dell\utilities\DSR

.

3

Double-click the filename

DSRIRRemv2.exe

.

NOTE: If you do not log on as a local administrator, a message appears

stating that you that you must log on as administrator. Click Quit, and then log

on as a local administrator.

NOTE: If the partition for PC Restore does not exist on your computer hard

drive, a message appears stating that the partition was not found. Click Quit;

there is no partition to delete.

4

Click

OK

to remove the PC Restore partition on the hard drive.

5

Click

Yes

when a confirmation message appears.

The PC Restore partition is deleted and the newly available disk space is

added to the free space allocation on the hard drive.

Reinstalling Software 135

6

Right-click

Local Disk (C)

in Windows Explorer, click

Properties

, and

verify that the additional disk space is available as indicated by the

increased value for

Free Space

.

7

Click

Finish

to close the

PC Restore Removal

window and restart the

computer.

Windows Vista: Dell Factory Image Restore

1

Turn on the computer. When the Dell logo appears, press <F8> several

times to access the Vista Advanced Boot Options Window.

2

Select

Repair Your Computer

.

The System Recovery Options window appears.

3

Select a keyboard layout and click

Next

.

4

To access the recovery options, log on as a local user. To access the

command prompt, type

administrator

in the User name field, then

click

OK

.

5

Click

Dell Factory Image Restore

.

NOTE: Depending upon your configuration, you may need to select Dell

Factory Tools, then Dell Factory Image Restore.

The Dell Factory Image Restore welcome screen appears.

6

Click

Next.

The Confirm Data Deletion screen appears.

NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.

7

Click the checkbox to confirm that you want to continue reformatting the

hard drive and restoring the system software to the factory condition, then

click

Next

.

The restore process begins and may take five or more minutes to complete.

A message appears when the operating system and factory-installed

applications have been restored to factory condition.

8

Click

Finish

to reboot the system.

136 Reinstalling Software

Using the Operating System Media

Before you Begin

If you are considering reinstalling the Windows operating system to correct a

problem with a newly installed driver, first try using Windows Device Driver

Rollback. See "Using Windows Device Driver Rollback" on page 128. If

Device Driver Rollback does not resolve the problem, then use System

Restore to return your operating system to the operating state it was in before

you installed the new device driver. See "Using Microsoft

Windows

System

Restore" on page 132.

NOTICE: Before performing the installation, back up all data files on your primary

hard drive. For conventional hard drive configurations, the primary hard drive is the

first drive detected by the computer.

To reinstall Windows, you need the following items:

•Dell™

Operating System

media

•Dell

Drivers and Utilities

media

NOTE: The

Dell

Drivers and Utilities

media

contains drivers that were installed

during the assembly of the computer. Use the

Dell

Drivers and Utilities

media

to

load any required drivers. Depending on the region from which you ordered your

computer, or whether you requested the media, the

Dell

Drivers and Utilities

media

and

Operating System

media may not ship with your computer.

Reinstalling Windows XP or Windows Vista

The reinstallation process can take 1 to 2 hours to complete. After you

reinstall the operating system, you must also reinstall the device drivers, virus

protection program, and other software.

NOTICE: The Operating System media provides options for reinstalling Windows

XP. The options can overwrite files and possibly affect programs that are installed

on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical

support representative instructs you to do so.

1

Save and close any open files and exit any open programs.

2

Insert the

Operating System

disc.

3

Click

Exit

if the

Install Windows

message appears.

4

Restart the computer.

When the DELL logo appears, press <F12> immediately.

Reinstalling Software 137