Dell Latitude D530: Getting Help

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™

hardware. Our support staff uses computer-based diagnostics to provide fast,

accurate answers.

To contact Dell's support service, see "Before You Call" on page 146, and then

see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and

support associate to access your computer through a broadband connection,

diagnose your problem and repair it all under your supervision. For more

information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap

(Asian/Pacific countries only)

www.dell.com/jp

(Japan only)

www.euro.dell.com

(Europe only)

www.dell.com/la

(Latin American and Caribbean countries)

www.dell.ca

(Canada only)

You can access Dell Support through the following websites and e-mail

addresses:

• Dell Support websites:

–

support.dell.com

–

support.jp.dell.com

(Japan only)

–

support.euro.dell.com

(Europe only)

• Dell Support e-mail addresses"

– mobile_support@us.dell.com

– support@us.dell.com

144 Getting Help

– la-techsupport@dell.com (Latin America and Caribbean countries

only)

– apsupport@dell.com

(Asian/Pacific countries only)

• Dell Marketing and Sales e-mail addresses:

–apmarketing@dell.com

(Asian/Pacific countries only)

– sales_canada@dell.com (Canada only)

• Anonymous file transfer protocol (FTP):

–

ftp.dell.com

– Log in as user:

anonymous

, and use your e-mail address as your

password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to

the questions most frequently asked by Dell customers about their portable

and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the

subjects that correspond to your questions. For the telephone number to call

for your region, see "Contacting Dell" on page 149.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go

to support.dell.com, or you can call the automated order-status service. A

recording prompts you for the information needed to locate and report on

your order. For the telephone number to call for your region, see "Contacting

Dell" on page 149.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or

incorrect billing, contact Dell for customer assistance. Have your invoice or

packing slip handy when you call. For the telephone number to call for your

region, see "Contacting Dell" on page 149

Getting Help 145

Product Information

If you need information about additional products available from Dell, or if

you would like to place an order, visit the Dell website at www.dell.com. For

the telephone number to call for your region or to speak to a sales specialist,

see "Contacting Dell" on page 149.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1

Call Dell to obtain a Return Material Authorization Number, and write it

clearly and prominently on the outside of the box.

For the telephone number to call for your region, see

"Contacting Dell

" on

page 149.

2

Include a copy of the invoice and a letter describing the reason for the

return.

3

Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"

on page 148), indicating the tests that you have run and any error

messages reported by the Dell Diagnostics (see "Dell Diagnostics" on

page 103).

4

Include any accessories that belong with the item(s) being returned

(power cables, software floppy disks, guides, and so on) if the return is for

credit.

5

Pack the equipment to be returned in the original (or equivalent) packing

materials.

You are responsible for paying shipping expenses. You are also responsible for

insuring any product returned, and you assume the risk of loss during

shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at

Dell’s receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated-support telephone system direct your call more efficiently. You may also

be asked for your Service Tag (located on the back or bottom of your computer).

146 Getting Help

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"

on page 148). If possible, turn on your computer before you call Dell for

assistance and call from a telephone at or near the computer. You may be

asked to type some commands at the keyboard, relay detailed information

during operations, or try other troubleshooting steps possible only at the

computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, follow the safety instructions in

your

Product Information

Guide

.

Getting Help 147

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the

system’s start-up files. If the computer is connected to a printer, print each file.

Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

148 Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.

Availability varies by country and product, and some services may not be

available in your area. To contact Dell for sales, technical support, or

customer service issues:

1

Visit

support.dell.com

.

2

Verify your country or region in the

Choose A Country/Region

drop-down

menu at the bottom of the page.

3

Click

Contact Us

on the left side of the page.

4

Select the appropriate service or support link based on your need.

5

Choose the method of contacting Dell that is convenient for you.

Getting Help 149

150 Getting Help