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Dell LATITUDE D400: ContactingDell:Dell™Latitude™CS/CS

ContactingDell:Dell™Latitude™CS/CS: Dell LATITUDE D400

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ContactingDell:Dell™Latitude™CS/CS

x

Portable Computers User's Guide

Overview

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International

Dialing Codes" provides the various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe Contact

Numbers," and "Asia and Other Regions Contact Numbers" provide local telephone numbers, area codes, toll-free numbers, and E-mail

addresses, if applicable, for each department or service available in various countries around the world.

If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in

"International Dialing Codes," in addition to the local numbers provided in the other sections.

For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the

country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration:

To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For

example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration:

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing

protocol. If you need assistance in determining which codes to use, contact a local or an international operator.

International Dialing Codes

Click a listed country to obtain the appropriate contact numbers.

Overview

Europe Contact Numbers

International Dialing Codes

Asia and Other Regions Contact Numbers

Americas Contact Numbers

NOTES: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long

distance within your own country (not internationally)—in other words, when your call originates in the same country you are calling.

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call

more efficiently.

Country (City)

International

Access Code

Country Code

City Code

Australia (Sydney)

0011

61

2

Austria (Vienna)

900

43

1

Belgium (Brussels)

00

32

2

Brazil

0021

55

51

Brunei

—

673

—

Canada (North York, Ontario)

011

—

Not required

Chile (Santiago)

—

56

2

China (Xiamen)

—

86

592

Czech Republic (Prague)

00

420

2

Denmark (Horsholm)

009

45

Not required

Finland (Helsinki)

990

358

9

France (Paris) (Montpellier)

00

33

(1) (4)

Americas Contact Numbers

Germany (Langen)

00

49

6103

Hong Kong

001

852

Not required

Ireland (Bray)

16

353

1

Italy (Milan)

00

39

2

Japan (Kawasaki)

001

81

44

Korea (Seoul)

001

82

2

Luxembourg

00

352

—

Macau

—

853

Not required

Malaysia (Penang)

00

60

4

Mexico (Colonia Granada)

95

52

5

Netherlands (Amsterdam)

00

31

20

New Zealand

00

64

—

Norway (Lysaker)

095

47

Not required

Poland (Warsaw)

011

48

22

Singapore (Singapore)

005

65

Not required

South Africa (Johannesburg)

09/091

27

11

Spain (Madrid)

07

34

91

Sweden (Upplands Vasby)

009

46

8

Switzerland (Geneva)

00

41

22

Taiwan

002

886

—

Thailand

001

66

—

U.K. (Bracknell)

010

44

1344

U.S.A. (Austin, Texas)

011

1

Not required

Country (City)

Department Name or Service

Area

Code

Local Number or

Toll-Free Number

Brazil

Sales, Customer Support, Technical Support

toll free: 0800 90 3355

Canada

(North York,

Ontario)

NOTE:

Customers in

Canada call the

U.S.A. for access

to TechConnect

BBS.

Automated Order-Status System



toll free: 1-800-433-9014

AutoTech (Automated technical support)



toll free: 1-800-247-9362

Customer Care (From outside Toronto)



toll free: 1-800-387-5759

Customer Care (From within Toronto)

416

758-2400

Customer Technical Support



toll free: 1-800-847-4096

Sales (Direct Sales—from outside Toronto)



toll free: 1-800-387-5752

Sales (Direct Sales—from within Toronto)

416

758-2200

Sales (Federal government, education, and

medical)



toll free: 1-800-567-7542

Sales (Major Accounts)



toll free: 1-800-387-5755

TechConnect BBS (Austin, Texas, U.S.A.)

512

728-8528

TechFax



toll free: 1-800-950-1329

Chile

(Santiago)

Sales, Customer Support, and Technical Support



toll free: 1230-020-4823

NOTE:

Customers in

Chile call the

U.S.A. for sales,

customer, and

technical

assistance

Latin America

NOTE:

Customers in

Latin America

call the U.S.A. for

sales, customer,

and technical

assistance.

Customer Technical Support (Austin, Texas,

U.S.A.)

512

728-4093

Customer Service (Austin, Texas, U.S.A.)

512

728-3619

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

512

728-3883

Sales (Austin, Texas, U.S.A.)

512

728-4397

SalesFax (Austin, Texas, U.S.A.)

512

728-4600

728-3772

Mexico

(Colonia

Granada)

NOTE:

Customers in

Mexico call the

U.S.A. for access

to the Automated

Order-Status

System and

AutoTech.

Automated Order-Status System (Austin, Texas,

U.S.A.)

512

728-0685

AutoTech (Automated technical support) (Austin,

Texas, U.S.A.)

512

728-0686

Customer Technical Support

525

228-7870

Sales

525

228-7811

toll free: 91-800-900-37

toll free: 91-800-904-49

Customer Service

525

228-7878

Main

525

228-7800

U.S.A.

(Austin, Texas)

Automated Order-Status System



toll free: 1-800-433-9014

AutoTech (Automated technical support)



toll free: 1-800-247-9362

Dell Home and Small Business Group:

Customer Technical Support (Return Material

Authorization Numbers)



toll free: 1-800-624-9896

Customer Service

(Credit Return Authorization Numbers)



toll free: 1-800-624-9897

National Accounts (systems purchased by established Dell national accounts [have your account number

handy], medical institutions, or value-added resellers [VARs]):

Customer Service and Technical Support (Return

Material Authorization Numbers)



toll free: 1-800-822-8965

Public Americas International (systems purchased by governmental agencies [local, state, or federal] or

educational institutions):

Customer Service and Technical Support (Return

Material Authorization Numbers)



toll free: 1-800-234-1490

Dell Sales



toll free: 1-800-289-3355

toll free: 1-800-879-3355

Europe Contact Numbers

Spare Parts Sales



toll free: 1-800-357-3355

™

DellWare



toll free: 1-800-753-7201

DellWare FaxBack Service

512

728-1681

Fee-Based Technical Support



toll free: 1-800-433-9005

Sales (Catalogs)



toll free: 1-800-426-5150

Fax



toll free: 1-800-727-8320

TechFax



toll free: 1-800-950-1329

TechConnect BBS

512

728-8528

Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired



toll free: 1-877-DELLTTY

(1-877-335-5889)

Switchboard

512

338-4400

Country (City)

Department Name or Service

Area

Code

Local Number or

Toll-Free Number

Austria

(Vienna)

NOTE:

Customers in

Austria call

Langen,

Germany for

Technical

Support and

Customer Care.

Switchboard

01

491 040

Home/Small Business Sales

01

795676-02

Home/Small Business Sales Fax

01

795676-05

Home/Small Business Customer Care

01

795676-03

Preferred Accounts/Corporate Customer Care

0660-8056

Home/Small Business Technical Support

01

795676-04

Preferred Accounts/Corporate Technical Support

0660-8779

Web site: support.euro.dell.com/at





E-mail: tech_support_germany@dell.com





Belgium

(Brussels)

Technical Support

02

481 92 88

Customer Care

02

481 91 19

Home/Small Business Sales



toll free: 0800 16884

Corporate Sales

02

481 91 00

Fax

02

481 92 99

Switchboard

02

481 91 00

Web site: support.euro.dell.com/be





E-mail: tech_be@dell.com





Czech Republic

(Prague)

Technical Support

02

22 83 27 27

Customer Care

02

22 83 27 11

Fax

02

22 83 27 14

TechFax

02

22 83 27 28

Switchboard

02

22 83 27 11

Web site: support.euro.dell.com/cz





E-mail: czech_dell@dell.com





Denmark

(Horsholm)

NOTE:

Customers in

Denmark call

Sweden for fax

Technical Support



45170182

Customer Care



45170181

Switchboard



45170100

Fax Technical Support (Upplands Vasby, Sweden)



859005594

technical support.

Fax Switchboard



45170117

Web site: support.euro.dell.com/dk





E-mail: den_support@dell.com





Finland

(Helsinki)

Technical Support

09

253 313 60

Technical Support Fax

09

253 313 81

Customer Care

09

253 313 61

Fax

09

253 313 99

Switchboard

09

253 313 00

Web site: support.euro.dell.com/fi





E-mail: fin_support@dell.com

France

(Paris/Montpellier)

Technical Support

0803

387 270

Customer Care (Paris)

01

47 62 68 92

Customer Care (Montpellier)

04

67 06 61 96

TechConnect BBS (Montpellier)

04

67 22 53 04

Fax (Montpellier)

04

67 06 60 07

Switchboard (Paris)

01

47 62 69 00

Switchboard (Montpellier)

04

67 06 60 00

Web site: support.euro.dell.com/fr





E-mail: web_fr_tech@dell.com





Germany

(Langen)

Technical Support

06103

971-200

Technical Support Fax

06103

971-222

Home/Small Business Customer Care

06103

971-530

Corporate Customer Care

06103

971-560

Preferred Accounts Customer Care

06103

971-420

TechConnect BBS

06103

971-666

Switchboard

06103

971-0

Web site: http://www.dell.de/support





E-mail: tech_support_germany@dell.com





Ireland

(Bray)

NOTE:

Customers in

Ireland call the

U.K. for

Home/Small

Business

customer

assistance.

Technical Support



1-850-543-543

Customer Care

01

204 4026

Home/Small Business Customer Care (Bracknell,

U.K.)



0870 906 0010

Sales



1-850-235-235

SalesFax

01

286 2020

Fax

01

286 6848

TechConnect BBS

01

204 4711

TechFax

01

204 4708

Switchboard

01

286 0500

Web site: support.euro.dell.com/ie





E-mail: dell_direct_support@dell.com





Italy

(Milan)

Technical Support

2

57782.690

Customer Care

2

57782.555

Sales

2

57782.411

Fax

2

57503530

Switchboard

2

57782.1

Web site: support.euro.dell.com/it





E-mail: support_italy@dell.com





Luxembourg

NOTE:

Customers in

Luxembourg call

Belgium for

sales, customer,

and technical

assistance.

Technical Support (Brussels, Belgium)

02

481 92 88

Home/Small Business Sales (Brussels, Belgium)



toll free: 080016884

Corporate Sales (Brussels, Belgium)

02

481 91 00

Customer Care (Brussels, Belgium)

02

481 91 19

Switchboard (Brussels, Belgium)

02

481 91 00

Fax (Brussels, Belgium)

02

481 92 99

Web site: support.euro.dell.com/be





E-mail: tech_be@dell.com





Netherlands

(Amsterdam)

Technical Support

020

581 8838

Customer Care

020

581 8740

Home/Small Business Sales



toll free: 0800-0663

Home/Small Business SalesFax

020

682 7171

Corporate Sales

020

581 8818

Corporate SalesFax

020

686 8003

Fax

020

686 8003

Switchboard

020

581 8818

Web site: support.euro.dell.com/nl





Norway

(Lysaker)

NOTE:

Customers in

Norway call

Sweden for fax

technical support.

Technical Support



671 16882

Customer Care



671 16881

Switchboard



671 16800

Fax Technical Support (Upplands Vasby, Sweden)



590 05 594

Fax Switchboard



671 16865

Web site: support.euro.dell.com/no





E-mail: nor_support@dell.com





Poland

(Warsaw)

Technical Support

22

60 61 999

Customer Care

22

60 61 999

Sales

22

60 61 999

Switchboard

22

60 61 999

Fax

22

60 61 998

Web site: support.euro.dell.com/pl





E-mail: pl_support@dell.com





Spain

(Madrid)

Technical Support



902 100 130

Corporate Customer Care



902 118 546

Home/Small Business Customer Care



902 118 540

TechConnect BBS

91

329 33 53

Corporate Sales



902 100 185

Home/Small Business Sales



902 118 541

Switchboard

91

722 92 00

Web site: support.euro.dell.com/es





E-mail: es_support@dell.com





Sweden

(Upplands Vasby)

Technical Support

08

590 05 199

Customer Care

08

590 05 169

Fax Technical Support

08

590 05 594

Asia and Other Regions Contact Numbers

Sales

08

590 05 185

Web site: support.euro.dell.com/se





E-mail: swe_support@dell.com





Switzerland

(Geneva)

Technical Support



0844 811 411

Customer Care



0848 802 802

Switchboard

022

799 01 01

Fax

022

799 01 90

Web site: support.euro.dell.com/ch





E-mail: swisstech@dell.com





U.K.

(Bracknell)

Technical Support



0870-908-0800

Corporate Customer Care

01344

720206

Home/Small Business Customer Care



0870-906-0010

TechConnect BBS



0870-908-0610

Sales

01344

720000

AutoFax



0870-908-0510

Web site: support.euro.dell.com/uk





E-mail: dell_direct_support@dell.com





Country (City)

Department Name or Service

Area

Code

Local Number or

Toll-Free Number

Australia

(Sydney)

CustomerTechnicalSupport(Dell™Dimension™

systems only)



1-300-65-55-33

Customer Technical Support (Other systems)



toll free: 1-800-633-559

Customer Care



toll free: 1-800-819-339

Corporate Sales



toll free: 1-800-808-385

Transaction Sales



toll free: 1-800-808-312

Fax



toll free: 1-800-818-341

Brunei

NOTE:

Customers in

Brunei call

Malaysia for

customer

assistance.

Customer Technical Support

(Penang, Malaysia)



810 4966

Customer Service

(Penang, Malaysia)



810 4949

Transaction Sales

(Penang, Malaysia)



810 4955

China

(Xiamen)

Customer Service



toll free: 800 858 2437

Sales



toll free: 800 858 2222

Hong Kong

NOTE:

Customers in

Hong Kong call

Malaysia for

customer

assistance.

Technical Support



toll free: 800 96 4107

Customer Service (Penang, Malaysia)



810 4949

Transaction Sales



toll free: 800 96 4109

Corporate Sales



toll free: 800 96 4108

Japan

(Kawasaki)

Technical Support



toll free: 0088-22-7890

Technical Support (Server)



toll free: 0120-1984-35

TechnicalSupport(DimensionandInspiron™)



toll free: 0120-1982-56

TechnicalSupport(WorkStation,OptiPlex™,and

Latitude™)



toll free: 0120-1984-39

Y2K Support

044

556-4298

Customer Care

044

556-4240

Direct Sales

044

556-3344

Commercial Sales

044

556-3430

556-3440

Faxbox Service

03-5972-5840

Switchboard

044

556-4300

Korea

(Seoul)

NOTE:

Customers in

Korea call

Malaysia for

customer

assistance.

Technical Support



toll free: 080-200-3800

Transaction Sales



toll free: 080-200-3600

Corporate Sales



toll free: 080-200-3900

Customer Service (Penang, Malaysia)



810 4949

Fax



394 3122

Switchboard



287 5600

Macau

NOTE:

Customers in

Macau call

Malaysia for

customer

assistance.

Technical Support



toll free: 0800 582

Customer Service (Penang, Malaysia)



810 4949

Transaction Sales



toll free: 0800 581

Malaysia

(Penang)

Technical Support



toll free: 1 800 888 298

Customer Service

04

810 4949

Transaction Sales



toll free: 1 800 888 202

Corporate Sales



toll free: 1 800 888 213

New Zealand

Technical Support

(Dell Dimension systems only)

($2.50 + GST per call)

0900 51010

Technical Support (Other systems)



0800 446 255

Customer Service



0800 444 617

Sales



0800 441 567

Fax



0800 441 566

Singapore

(Singapore)

NOTE:

Customers in

Singapore call

Malaysia for

customer

assistance.

Technical Support



toll free: 800 6011 051

Customer Service (Penang, Malaysia)

04

810 4949

Transaction Sales



toll free: 800 6011 054

Corporate Sales



toll free: 800 6011 053

South Africa

(Johannesburg)

Technical Support

011

709 7710

Customer Care

011

709 7710

Sales

011

706 7700

Fax

011

709 0495

Switchboard

011

709 7700

Web site: support.euro.dell.com/za





E-mail: dell_za_support@dell.com





Southeast

Asian/Pacific

Countries

(excluding

Australia, Brunei,

China, Hong

Kong, Japan,

Korea, Macau,

Malaysia, New

Zealand,

Singapore,

Customer Technical Support, Customer Service,

and Sales (Penang, Malaysia)



60 4 810-4810

Back to Contents Page

Taiwan, and

Thailand—refer to

individual listings

for these

countries)

Taiwan

NOTE:

Customers in

Taiwan call

Malaysia for

customer

assistance.

Technical Support



toll free:

0080 651 226/0800 33 557

Customer Service (Penang, Malaysia)



810 4949

Transaction Sales



toll free:

0080 651 228/0800 33 556

Corporate Sales



toll free:

0080 651 227/0800 33 555

Thailand

NOTE:

Customers in

Thailand call

Malaysia for

customer

assistance.

Technical Support



toll free: 0880 060 07

Customer Service (Penang, Malaysia)



810 4949

Sales



toll free: 0880 060 06

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