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 Cleaning Your Computer

DellPrecision™MobileWorkstationM20User'sGuide

Computer, Keyboard, and Display

Floppy Drive (Optional)

CDs and DVDs



Computer, Keyboard, and Display



l Use a can of compressed air to remove dust from between the keys on the keyboard.

l Moisten a soft, lint-free cloth with either water or an LCD cleaner, and wipe the display until it is clean.

l Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and

the surrounding palm rest.



Touch Pad



1. Shut down and turn off your computer, disconnect any attached devices, and disconnect them from their electrical outlets.



2. Remove any installed batteries.



3. Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the

touch pad and the surrounding palm rest.

Floppy Drive (Optional)

Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppies to remove contaminants that accumulate during

normal operation.

CDs and DVDs

If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.



1. Hold the disc by its outer edge. You can also touch the inside edge of the center hole.



2. With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.

For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide

some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.

Back to Contents Page



CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your

computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for

cleaning LCDs, and follow the instructions that are included with the product.

NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which prevents the drive from operating.

NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed air. Never touch

the lens in the drive.

NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.

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 Dell Diagnostics

DellPrecision™MobileWorkstationM20User'sGuide



When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you contact Dell for technical

assistance.

It is recommended that you print these procedures before you begin.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).



Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.



1. Shut down the computer.



2. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.



3. Connect the computer to an electrical outlet.



4. Turnonthecomputer.WhentheDELL™logoappears,press<F12>immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft®Windows®desktop. Then shut down your

computer and try again.



5. When the boot device list appears, highlight Diagnostics and press <Enter>.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

l During the assessment, answer any questions that appear.

l If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next

test, press <y>; to retest the component that failed, press <r>.

l If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell before continuing on to the Dell

Diagnostics.

If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to

continue.



6. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.



Starting the Dell Diagnostics From the Drivers and Utilities CD



1. Insert the Drivers and Utilities CD.



2. Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTICE: TheDellDiagnosticsworksonlyonDell™computers.

NOTE: If your computer cannot display a screen image, contact Dell.

NOTE: If you cannot see anything on your display, hold down the mute button and press the computer's power button to begin the Dell Diagnostics.

The computer automatically runs the Pre-boot System Assessment.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in

system setup.



3. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.



4. Select the CD/DVD/CD-RW Drive option from the CD boot menu.



5. Select the Boot from CD-ROM option from the menu that appears.



6. Type 1 to start the ResourceCD menu.



7. Type 2 to start the Dell Diagnostics.



8. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.



9. When the Dell Diagnostics Main Menu appears, select the test you want to run.



Dell Diagnostics Main Menu



1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.



2. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and

problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell.



3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.



4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.



5. When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the

Main Menu screen.

Back to Contents Page



Option



Function

Express Test

Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to

increase the possibility of tracing the problem quickly.

Extended

Test

Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically.

Custom Test

Tests a specific device. You can customize the tests you want to run.

Symptom

Tree

Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.



Tab



Function

Results

Displays the results of the test and any error conditions encountered.

Errors

Displays error conditions encountered, error codes, and the problem description.

Help

Describes the test and may indicate requirements for running the test.

Configuration

Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays

the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on

your computer or all devices attached to your computer.

Parameters

Allows you to customize the test by changing the test settings.

Back to Contents Page

 Using the Display

DellPrecision™MobileWorkstationM20User'sGuide

Adjusting Brightness

Switching the Video Image

Setting Display Resolution

Dual Independent Display Mode

Large Desktop Display Mode

Swapping Primary and Secondary Displays

Adjusting Brightness

WhentheDell™computerisrunningonbatterypower,youcanconservepowerbysettingthebrightnesstothelowestcomfortablesettingbypressing<Fn>

and the up- or down-arrow on the keyboard.

The Dell QuickSet Brightness Meter shows the current brightness setting for the display. Right-click the icon in the taskbar to enable or disable the

Brightness Meter on the screen.

You can enable or disable the Brightness Meter from the QuickSet taskbar menu. When the meter is enabled, press the following keys to adjust brightness:

l Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an external monitor).

l Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor).

For more information about QuickSet, right-click the icon in the taskbar and click Help.

Switching the Video Image

When you start the computer with an external device (such as an external monitor or projector) attached and turned on, the image may appear on either the

computer display or the external device.

Press <Fn><F8> to switch the video image to the display only, the external device only, or the display and the external device simultaneously.

Setting Display Resolution

To display a program at a specific resolution, both the video adapter and the display must support the program, and the necessary video drivers must be

installed.

Before you change any of the default display settings, make a note of the default settings for future reference.



Microsoft®Windows®XP



1. Click the Start button and click Control Panel.



2. Under Pick a category, click Appearance and Themes.



3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display.



4. Try different settings for Color quality and Screen resolution.



NOTE: By default, the Brightness Meter appears in the lower-right corner of the display. You can click and drag the meter to a new location, and the

meter subsequently always appears at the new location.

NOTE: Brightness key combinations only affect the display on your portable computer, not monitors that you attach to your portable computer or

docking device. If your computer is connected to an external monitor and you try to change the brightness level, the Brightness Meter appears, but the

brightness level on the monitor does not change.

NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system.



Windows 2000



1. Click the Start button, point to Settings, and then click Control Panel.



2. Double-click the Display icon and click the Settings tab.



3. Try different settings for Colors and Screen area.

If the video resolution setting is higher than that supported by the display, the computer enters pan mode. In pan mode, the screen cannot be completely

displayed. For example, the taskbar that usually appears at the bottom of the desktop may no longer be visible. To view the rest of the screen, use the touch

pad or track stick to pan up, down, left, and right.

Dual Independent Display Mode

You can attach an external monitor or projector to your computer and use it as an extension of your display (known as dual independent display or extended

desktop mode). This mode allows you to use both screens independently and drag objects from one screen to the other, effectively doubling the amount of

viewable work space.



Windows XP



1. Connect the external monitor, TV, or projector to the computer or docking device.



2. Open the Control Panel and double-click the Display icon.



3. In the Display Properties window, click the Settings tab.



4. Click the monitor 2 icon, click the Extend my Windows desktop... check box, and then click Apply.



5. Change Screen Area to the appropriate sizes for both displays and click Apply.



6. If prompted to restart the computer, click Apply the new color setting without restarting and click OK.



7. If prompted, click OK to resize your desktop.



8. If prompted, click Yes to keep the settings.



9. Click OK to close the Display Properties window.

To disable dual independent display mode:



1. Click the Settings tab in the Display Properties window.



2. Click the monitor 2 icon, uncheck the Extend my Windows desktop... option, and then click Apply.

If necessary, press <Fn><F8> to bring the screen image back to the computer display.



Windows 2000

The Windows 2000 operating system does not natively support dual independent display (extended desktop) mode on your computer.

Large Desktop Display Mode

You can connect an external monitor or projector to your computer to enlarge your work space (large desktop display mode). This mode allows you to view a

large document over two displays as if they were one large display. The taskbar runs uninterrupted across the two displays. You can set up your two monitors

either vertically or horizontally.

NOTE: As the resolution increases, icons and text appear smaller on the screen.

NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh rate on an external monitor, see the

monitor user's guide.

NOTE: If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest possible

values. For more information, see your operating system documentation.



Windows 2000

To activate large desktop mode on two external displays that are attached to the VGA or DVI connectors on the docking device, your computer must be

connected to the docking device and the portable computer display closed. To activate large desktop mode on the portable computer display and a single

external display, connect the external display either to your portable computer or the docking device, and keep the portable computer display open.



1. Connect the external monitor, TV, or projector to the computer or docking device.



2. Open the Control Panel and double-click the Display icon.



3. In the Display Properties window, click the Settings tab.



4. Press <Fn><F8> until the display that you want to use as primary (left-most or top-most) display is set as the primary display.



5. Open the Control Panel and click Display Properties.



6. Click the Settings tab and click Advanced.



7. On the next screen, click the ATI Displays tab which shows several different display options.



8. Click the red (off) and green (on) indicators in the upperleft corners until the two displays that you want to use show green. Both displays should now

be active in clone (or simulscan) mode.



9. Press the right-arrow or the down-arrow button on your keyboard to specify a horizontal or vertical display setup, and click Apply.

Swapping Primary and Secondary Displays

To swap your primary and secondary display designations (for example, to use your external monitor as your primary display after docking), open the Control

Panel, click the Display icon® Settings tab® Advanced® Displays tab. See the documentation that came with your video adapter for additional information.

Back to Contents Page



NOTE: The Windows XP operating system does not support large desktop display mode.

NOTE: You may need to try different settings depending on your display setup.

Back to Contents Page

 Reinstalling Software

DellPrecision™MobileWorkstationM20User'sGuide

Drivers

Resolving Software and Hardware Incompatibilities

Using Microsoft®Windows®XP System Restore

Reinstalling Microsoft®Windows®XP

Drivers



What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only

its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

Many drivers, such as the keyboard driver, come with your Microsoft®Windows®operating system. You may need to install drivers if you:

l Upgrade your operating system.

l Reinstall your operating system.

l Connect or install a new device.



Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.



Windows XP



1. Click the Start button and click Control Panel.



2. Under Pick a Category, click Performance and Maintenance.



3. Click System.



4. In the System Properties window, click the Hardware tab.



5. Click Device Manager.



6. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.



Reinstalling Drivers and Utilities



Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously

installed version.



1. Click the Start button and click Control Panel.

NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing software

appropriate for your operating system.

NOTICE: The Dell Support website at support.dell.com and your Drivers and UtilitiesCDprovideapproveddriversforDell™computers.Ifyouinstall

drivers obtained from other sources, your computer might not work correctly.



2. Under Pick a Category, click Performance and Maintenance.



3. Click System.



4. In the System Properties window, click the Hardware tab.



5. Click Device Manager.



6. Right-click the device for which the new driver was installed and click Properties.



7. Click the Drivers tab.



8. Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you

installed the new driver.



Using the Drivers and Utilities CD

If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD (also known as the

ResourceCD).



1. Save and close any open files, and exit any open programs.



2. Insert the Drivers and Utilities CD.

In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your CD drive directory to display the CD contents, and

then double-click the autorcd.exe file. The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions

on the screen to continue.



3. From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears.



4. Click Next.

The CD automatically scans your hardware to detect drivers and utilities used by your computer.



5. After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from

the System Model, Operating System, and Topic drop-down menus.

A link or links appear(s) for the specific drivers and utilities used by your computer.



6. Click the link of a specific driver or utility to display information about the driver or utility that you want to install.



7. Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation.

If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following

subsections, or click Extract, follow the extracting instructions, and then read the readme file.

If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.



Manually Reinstalling Drivers



1. After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer.



2. Click Properties.



3. Click the Hardware tab and click Device Manager.



4. Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices).



5. Double-click the name of the device for which you are installing the driver.



6. Click the Driver tab and click Update Driver.



7. Click Install from a list or specific location (Advanced) and click Next.

NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in system setup before continuing with the driver

installation.



8. Click Browse and browse to the location to which you previously extracted the driver files.



9. When the name of the appropriate driver appears, click Next.



10. Click Finish and restart your computer.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to

resolve the incompatibility. In the Microsoft®Windows®2000 operating system, you can also use Device Manager to resolve incompatibilities.



Windows XP

To resolve incompatibilities using the Hardware Troubleshooter:



1. Click the Start button and click Help and Support.



2. Type hardware troubleshooter in the Search field and click the arrow to start the search.



3. Click Hardware Troubleshooter in the Search Results list.



4. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.



Windows 2000

To resolve incompatibilities using Device Manager:



1. Click the Start button, point to Settings, and then click Control Panel.



2. In the Control Panel window, double-click System.



3. Click the Hardware tab.



4. Click Device Manager.



5. Click View and click Resources by connection.



6. Double-click Interrupt request (IRQ).

Incorrectly configured devices are indicated by a yellow exclamation point (!) or a red X if the device has been disabled.



7. Double-click any device marked with an exclamation point to display the Properties window.

The Device status area in the Properties window reports the cards or devices that need to be reconfigured.



8. Reconfigure the devices or remove the devices from the Device Manager. See the documentation that came with the device for information on

configuring the device.

To resolve incompatibilities using the Hardware Troubleshooter:



1. Click the Start button and click Help.



2. Click Troubleshooting and Maintenance on the Contents tab, click Windows2000troubleshooters, and then click Hardware.



3. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer and click Next.

Using Microsoft®Windows®XP System Restore

The Microsoft®Windows®XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting

data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help

and Support Center for information on using System Restore.



Creating a Restore Point



1. Click the Start button and click Help and Support.



2. Click System Restore.



3. Follow the instructions on the screen.



Restoring the Computer to an Earlier Operating State



1. Click the Start button, point to All Programs® Accessories® System Tools, and then click System Restore.



2. Ensure that Restore my computer to an earlier time is selected and click Next.



3. Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points

appear in boldface type.



4. Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the

restore point that you prefer.



5. Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.



6. After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.



Undoing the Last System Restore



1. Click the Start button, point to All Programs® Accessories® System Tools, and then click System Restore.



2. Click Undo my last restoration and click Next.



3. Click Next.

The System Restore screen appears and the computer restarts.



4. After the computer restarts, click OK.



Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is

enabled:



1. Click the Start button and click Control Panel.



2. Click Performance and Maintenance.



NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE: TheproceduresinthisdocumentwerewrittenfortheWindowsdefaultview,sotheymaynotworkifyousetyourDell™computertothe

Windows Classic view.

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open,

or delete any files or programs until the system restoration is complete.

NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or

programs until the system restoration is complete.

3. Click System.



4. Click the System Restore tab.



5. Ensure that Turn off System Restore is unchecked.

Reinstalling Microsoft®Windows®XP



Before You Begin

If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver

Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in

before you installed the new device driver.

To reinstall Windows XP, you need the following items:

l Dell™Operating System CD

l Dell™Drivers and Utilities CD



Reinstalling Windows XP

To reinstall Windows XP, perform all the steps in the following sections in the order in which they are listed.

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus

protection program, and other software.



Booting From the Operating System CD



1. Save and close any open files and exit any open programs.



2. Insert the Operating System CD. Click Exit if the Install Windows XP message appears.



3. Restart the computer.



4. Press<F2>immediatelyaftertheDELL™logoappears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.



5. Press the arrow keys to select CD-ROM, and press <Enter>.



6. When the Press any key to boot from CD message appears, press any key.



Windows XP Setup



1. When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now.



2. Read the information on the Microsoft Windows Licensing Agreement screen, and press <F8> to accept the license agreement.



3. If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and

remove the CD.



4. If you want to install a new copy of Windows XP, press <Esc> to select that option.

NOTICE: You must use Windows XP Service Pack 1 (SP1) or later when you reinstall Windows XP.

NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary

hard drive is the first drive detected by the computer.

NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the Drivers and Utilities CD to load any

required drivers, including the drivers required if your computer has a RAID controller.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed

on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See

the documentation that came with the software for instructions.



5. Press <Enter> to select the highlighted partition (recommended), and follow the instructions on the screen.

The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts

multiple times.



6. When the Regional and Language Options screen appears, select the settings for your location and click Next.



7. Enter your name and organization (optional) in the Personalize Your Software screen, and click Next.



8. At the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and click

Next.



9. If the Modem Dialing Information screen appears, enter the requested information and click Next.



10. Enter the date, time, and time zone in the Date and Time Settings window, and click Next.



11. If the Networking Settings screen appears, click Typical and click Next.



12. If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration, enter your

selections. If you are unsure of your settings, accept the default selections.

Windows XP installs the operating system components and configures the computer. The computer automatically restarts.



13. When the Welcome to Microsoft screen appears, click Next.



14. When the How will this computer connect to the Internet? message appears, click Skip.



15. When the Ready to register with Microsoft? screen appears, select No, not at this time and click Next.



16. When the Who will use this computer? screen appears, you can enter up to five users.



17. Click Next.



18. Click Finish to complete the setup, and remove the CD.



19. Reinstall the appropriate drivers with the Drivers and Utilities CD.



20. Reinstall your virus protection software.



21. Reinstall your programs.

Back to Contents Page



NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your computer.

NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD.

NOTE: To reinstall and activate your Microsoft Office or Microsoft Works Suite programs, you need the Product Key number located on the back of the

Microsoft Office or Microsoft Works Suite CD sleeve.

Back to Contents Page

 Finding Information

DellPrecision™MobileWorkstationM20User'sGuide

NOTE: Some features may not be available for your computer or in certain countries.

NOTE: Additional information may ship with your computer.



What Are You Looking For?



Find It Here

l A diagnostic program for my computer

l Drivers for my computer

l My computer documentation

l My device documentation

l Notebook System Software (NSS)

 Drivers and Utilities CD (also known as ResourceCD)

Documentation and drivers are already installed on your computer.

You can use the CD to reinstall drivers, run the Dell Diagnostics, or

access your documentation.

Readme files may be included on your CD to provide last-minute

updates about technical changes to your computer or advanced

technical-reference material for technicians or experienced users.



NOTE: Drivers and documentation updates can be found at

support.dell.com.



NOTE: The Drivers and Utilities CD is optional and may not ship with

your computer.

l How to set up my computer

l Basic troubleshooting information

l How to run the Dell Diagnostics

l How to remove and install parts

 Quick Reference Guide



NOTE: The Quick Reference Guide is optional and may not ship with

your computer.



NOTE: This document is available as a PDF at support.dell.com.

l Warranty information

l Terms and Conditions (U.S. only)

l Safety instructions

l Regulatory information

l Ergonomics information

l End User License Agreement

Dell™ProductInformationGuide

l How to remove and replace parts

l Specifications

l How to configure system settings

l How to troubleshoot and solve problems

 User's Guide

Microsoft®Windows®XP Help and Support Center

1. Click the Start button and click Help and Support.

Back to Contents Page



2. Click User's and system guides and click User's guides.

The User's Guide is also available on the Drivers and Utilities CD.

l Service Tag and Express Service Code

l Microsoft Windows License Label

 Service Tag and Microsoft Windows License

These labels are located on the bottom of your computer.

l Use the Service Tag to identify your computer when you use

support.dell.com or contact technical support.

l Enter the Express Service Code to direct your call when

contacting technical support.

l Solutions — Troubleshooting hints and tips, articles from technicians, online

courses, frequently asked questions

l Community — Online discussion with other Dell customers

l Upgrades — Upgrade information for components, such as memory, the hard

drive, and the operating system

l Customer Care — Contact information, service call and order status, warranty,

and repair information

l Service and support — Service call status and support history, service

contract, online discussions with technical support

l Reference — Computer documentation, details on my computer configuration,

product specifications, and white papers

l Downloads — Certified drivers, patches, and software updates

l Notebook System Software (NSS)

If you reinstall the operating system for your computer, you should also

reinstall the NSS utility. NSS provides critical updates for your operating system

andsupportforDell™3.5-inch USB floppy drives, Intel®Pentium®M

processors, optical drives, and USB devices. NSS is necessary for correct

operation of your Dell computer. The software automatically detects your

computer and operating system and installs the updates appropriate for your

configuration.

 Dell Support Website — support.dell.com



NOTE: Select your region to view the appropriate support site.



NOTE: Corporate, government, and education customers can also

use the customized Dell Premier Support website at

premier.support.dell.com. The website may not be available in all

regions.

l How to use Windows XP

l Documentation for my computer

l Documentation for devices (such as a modem)

 Windows Help and Support Center

1. Click the Start button and click Help and Support.

2. Type a word or phrase that describes your problem and click

the arrow icon.

3. Click the topic that describes your problem.

4. Follow the instructions on the screen.

l How to reinstall my operating system

 Operating System CD

The operating system is already installed on your computer. To

reinstall your operating system, use the Operating System CD. See

your Latitude User's Guide for instructions.

After you reinstall your operating system, use the Drivers and Utilities

CD to reinstall drivers for the devices that came with your computer.

Your operating system product key label is located on your computer.



NOTE: The color of your CD varies based on the operating system

you ordered.



NOTE: The Operating System CD is optional and may not ship with

your computer.

Back to Contents Page

 Getting Help

DellPrecision™MobileWorkstationM20User'sGuide

Technical Assistance

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.



1. Complete the procedures in "Solving Problems."



2. Run the Dell Diagnostics.



3. Make a copy of the Diagnostics Checklist and fill it out.



4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.



5. If the preceding steps have not resolved the problem, contact Dell.

NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do

not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service."

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on

availability.



Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access

help tools and information.

You can contact Dell electronically using the following addresses:

l World Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la/ (Latin American countries)

www.dell.ca (Canada only)

l Anonymous file transfer protocol (FTP)

ftp.dell.com/

l Electronic Support Service

mobile_support@us.dell.com

support@us.dell.com

CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.

apsupport@dell.com (Asian/Pacific countries only)

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

l Electronic Quote Service

sales@dell.com

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

l Electronic Information Service

info@dell.com



AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their

portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

TheAutoTechserviceisavailable24hoursaday,7daysaweek.Youcanalsoaccessthisservicethroughthetechnicalsupportservice.Forthetelephone

number to call, see the contact numbers for your region.



Automated Order-Status Service

TocheckonthestatusofanyDell™productsthatyouhaveordered,youcangotosupport.dell.com, or you can call the automated order-status service. A

recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your

region.



Technical Support Service

Dell'stechnicalsupportserviceisavailable24hoursaday,7daysaweek,toansweryourquestionsaboutDellhardware.Ourtechnicalsupportstaffuses

computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Technical Assistance" and then call the number for your country as listed in "Contacting Dell."

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or

packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the

telephone number to call to speak to a sales specialist, see the contact numbers for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:



1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact numbers for your region.



2. Include a copy of the invoice and a letter describing the reason for the return.



3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.



4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

