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Dell Latitude X300 – страница 3

Инструкция к Ноутбуку Dell Latitude X300

Finding Information for Your Computer

What are you looking for?

Find It Here

A diagnostic program for my

computer

Drivers for my computer

My computer documentation

My device documentation

Drivers and Utilities CD (also known as the ResourceCD)

Documentation and drivers are already installed on your computer when shipped from Dell. You can use the CD

to reinstall drivers, run the

Dell Diagnostics

, or access your documentation.

Readme files may be included on your CD to provide last-minute updates about technical changes to your

computer or advanced technical-reference material for technicians or experienced users.

How to set up my computer

Warranty Information

Safety Instructions

Dell System Information Guide

NOTE:

This document is available as a pdf at support.dell.com.

Service Tag and Express Service

Code

Microsoft

Windows

License Label

Service Tag and Microsoft Windows License

These labels are located on your computer.

Use the Service Tag to identify your computer when you use

support.dell.com

or contact technical

support.

Enter the Express Service Code to direct your call when contacting technical support. The Express Service

Code is not available in all countries.

Use the number on the Microsoft Windows License Label if you reinstall your operating system.

Latest drivers for my computer

Answers to technical service and

support questions

Online discussions with other users

and technical support

Documentation for my computer

Dell Support Website

—

support.dell.com

The Dell Support website provides several online tools, including:

Solutions

—

Troubleshooting hints and tips, articles from technicians, and online courses

Community Forum

—

Online discussion with other Dell customers

Upgrades

—

Upgrade information for components, such as memory, the hard drive, and the operating

system

Customer Care

—

Contact information, order status, warranty, and repair information

Downloads

—

Drivers, patches, and software updates

Reference

—

Computer documentation, product specifications, and white papers

Service call status and support

history

Dell Premier Support Website

—

premiersupport.dell.com

Top technical issues for my computer

Frequently asked questions

File downloads

Details on my computer

configuration

Service contract for my computer

The Dell Premier Support website is customized for corporate, government, and education customers. This

website may not be available in all regions.

How to use Windows XP

Documentation for my computer

Documentation for devices (such as

a modem)

Windows Help and Support Center

Click the

Start

button and click

Help and Support

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem.

Follow the instructions on the screen.

How to reinstall my operating

system

Operating System CD

After you reinstall your operating system using the Operating System Reinstallation CD, use the

Drivers and

Utilities

CD to reinstall drivers for the devices that came with your computer.

The product key for your operating system is located on your computer.

Getting Help

Technical Assistance

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

Complete the procedures in "

Solving Problems

Run the

Dell Diagnostics

Make a copy of the

Diagnostics Checklist

and fill it out.

Use Dell's extensive suite of online services available at Dell Support (

support.dell.com

) for help with installation and troubleshooting procedures.

If the preceding steps have not resolved the problem, contact Dell.

NOTE:

Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures.

NOTE:

Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If

you do not have an Express Service Code, open the

Dell Accessories

folder, double-click the

Express Service Code

icon, and follow the directions.

For instructions on using the technical support service, see "

Technical Support Service

NOTE:

Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on

availability.

Online Services

You can access Dell Support at

support.dell.com

. Select your region on the

WELCOME TO DELL SUPPORT

page, and fill in the requested details to access

help tools and information.

You can contact Dell electronically using the following addresses:

World Wide Web

www.dell.com/

www.dell.com/ap/

(Asian/Pacific countries only)

www.euro.dell.com

(Europe only)

www.dell.com/la/

(Latin American countries)

www.dell.ca

(Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com/

anonymous

, and use your e-mail address as your password.

Electronic Support Service

CAUTION:

If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.

mobile_support@us.dell.com

support@us.dell.com

apsupport@dell.com

(Asian/Pacific countries only)

support.euro.dell.com

(Europe only)

Electronic Quote Service

sales@dell.com

apmarketing@dell.com

(Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

Electronic Information Service

info@dell.com

AutoTech Service

Dell's automated technical support service

—

AutoTech

—

provides recorded answers to the questions most frequently asked by Dell customers about their

portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone

number to call, see the

contact numbers

for your region.

Automated Order-Status Service

To check on the status of any Dell™ products that you have ordered, you can go to

support.dell.com

or you can call the automated order-status service. A

recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the

contact numbers

for your

region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses

computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "

Getting Help

" and then call the number for your country as listed in "

Contacting Dell

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or

packing slip handy when you call. For the telephone number to call, see the

contact numbers

for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at

www.dell.com

. For the

telephone number to call to speak to a sales specialist, see the

contact numbers

for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the

contact numbers

for your region.

Include a copy of the invoice and a letter describing the reason for the return.

Include a copy of the

Diagnostics Checklist

indicating the tests you have run and any error messages reported by the Dell Diagnostics.

Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment

to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Before You Call

NOTE:

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Remember to fill out the

Diagnostics Checklist

. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or

near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting

steps possible only at the computer itself. Ensure that the computer documentation is available.

Contacting Dell

To contact Dell electronically, you can access the following websites:

www.dell.com

support.dell.com

(technical support)

premiersupport.dell.com

(technical support for educational, government, healthcare, and medium/large business customers, including Premier,

Platinum, and Gold customers)

CAUTION:

Before working inside your computer, read the safety instructions in your

System Information

Guide

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.

Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE:

Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in

determining which codes to use, contact a local or an international operator.

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Anguilla

General Support

toll-

free: 800

-335-0031

Antigua and Barbuda

General Support

1-800-805-5924

Argentina (Buenos Aires)

International Access Code:

Country Code:

City Code:

Website:

www.dell.com.ar

Tech Support and Customer Care

toll-

free: 0

-800-444-0733

Sales

0-810-444-3355

Tech Support Fax

11 4515 7139

Customer Care Fax

11 4515 7138

Aruba

General Support

toll-

free: 800

-1578

Australia (Sydney)

International Access Code:

0011

Country Code:

City Code:

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

1-300-65-55-33

Government and Business

toll-

free: 1

-800-633-559

Preferred Accounts Division (PAD)

toll-

free: 1

-800-060-889

Customer Care

toll-

free: 1

-800-819-339

Corporate Sales

toll-

free: 1

-800-808-385

Transaction Sales

toll-

free: 1

-800-808-312

Fax

toll-

free: 1

-800-818-341

Austria (Vienna)

International Access Code:

900

Country Code:

City Code:

Website:

support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

0820 240 530 00

Home/Small Business Fax

0820 240 530 49

Home/Small Business Customer Care

0820 240 530 14

Preferred Accounts/Corporate Customer Care

0820 240 530 16

Home/Small Business Technical Support

0820 240 530 14

Preferred Accounts/Corporate Technical Support

0660 8779

Switchboard

0820 240 530 00

Bahamas

General Support

toll-

free: 1

-866-278-6818

Barbados

General Support

1-800-534-3066

Belgium (Brussels)

International Access Code:

Country Code:

City Code:

Website:

support.euro.dell.com

E-mail: tech_be@dell.com

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support

02 481 92 88

Customer Care

02 481 91 19

Corporate Sales

02 481 91 00

Fax

02 481 92 99

Switchboard

02 481 91 00

Bermuda

General Support

1-800-342-0671

Bolivia

General Support

toll-

free: 800

-10-0238

Brazil

International Access Code:

Country Code:

City Code:

Website:

www.dell.com/br

Customer Support, Technical Support

0800 90 3355

Tech Support Fax

51 481 5470

Customer Care Fax

51 481 5480

Sales

0800 90 3390

British Virgin Islands

General Support

toll-

free: 1

-866-278-6820

Brunei

Country Code:

673

Customer Technical Support (Penang, Malaysia)

604 633 4966

Customer Service (Penang, Malaysia)

604 633 4949

Transaction Sales (Penang, Malaysia)

604 633 4955

Canada (North York, Ontario)

International Access Code:

011

Online Order Status:

www.dell.ca/ostatus

AutoTech (automated technical support)

toll-

free: 1

-800-247-9362

TechFax

toll-

free: 1

-800-950-1329

Customer Care (Home Sales/Small Business)

toll-

free: 1

-800-847-4096

Customer Care (med./large business, government)

toll-

free: 1

-800-326-9463

Technical Support (Home Sales/Small Business)

toll-

free: 1

-800-847-4096

Technical Support (med./large bus., government)

toll-

free: 1

-800-387-5757

Sales (Home Sales/Small Business)

toll-

free: 1

-800-387-5752

Sales (med./large bus., government)

toll-

free: 1

-800-387-5755

Spare Parts Sales & Extended Service Sales

1 866 440 3355

Cayman Islands

General Support

1-800-805-7541

Chile (Santiago)

Country Code:

City Code:

Sales, Customer Support, and Technical Support

toll-

free: 1230

-020-4823

China (Xiamen)

Country Code:

City Code:

592

Tech Support website:

support.ap.dell.com/china

Tech Support E-mail: cn_support@dell.com

Tech Support Fax

818 1350

Home and Small Business Technical Support

toll-

free: 800 858 2437

Corporate Accounts Technical Support

toll-

free: 800 858 2333

Customer Experience

toll-

free: 800 858 2060

Home and Small Business

toll-

free: 800 858 2222

Preferred Accounts Division

toll-

free: 800 858 2062

Large Corporate Accounts GCP

toll-

free: 800 858 2055

Large Corporate Accounts Key Accounts

toll-

free: 800 858 2628

Large Corporate Accounts North

toll-

free: 800 858 2999

Large Corporate Accounts North Government and Education

toll-

free: 800 858 2955

Large Corporate Accounts East

toll-

free: 800 858 2020

Large Corporate Accounts East Government and Education

toll-

free: 800 858 2669

Large Corporate Accounts Queue Team

toll-

free: 800 858 2572

Large Corporate Accounts South

toll-

free: 800 858 2355

Large Corporate Accounts West

toll-

free: 800 858 2811

Large Corporate Accounts Spare Parts

toll-

free: 800 858 2621

Colombia

General Support

980-9-15-3978

Costa Rica

General Support

0800-012-0435

Czech Republic (Prague)

International Access Code:

Country Code:

420

City Code:

Website:

support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

02 2186 27 27

Customer Care

02 2186 27 11

Fax

02 2186 27 14

TechFax

02 2186 27 28

Switchboard

02 2186 27 11

Denmark (Copenhagen)

International Access Code:

Country Code:

Website:

support.euro.dell.com

E-mail Support (portable computers): den_nbk_support@dell.com

E-mail Support (desktop computers): den_support@dell.com

E-mail Support (servers): Nordic_server_support@dell.com

Technical Support

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Fax Switchboard (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Fax Switchboard (Home/Small Business)

3287 5001

Dominica

General Support

toll-

free: 1

-866-278-6821

Dominican Republic

General Support

1-800-148-0530

Ecuador

General Support

toll-

free: 999

-119

El Salvador

General Support

01-899-753-0777

Finland (Helsinki)

International Access Code:

990

Website:

support.euro.dell.com

E-mail: fin_support@dell.com

Country Code:

358

City Code:

E-mail Support (servers): Nordic_support@dell.com

Technical Support

09 253 313 60

Technical Support Fax

09 253 313 81

Relational Customer Care

09 253 313 38

Home/Small Business Customer Care

09 693 791 94

Fax

09 253 313 99

Switchboard

09 253 313 00

France (Paris) (Montpellier)

International Access Code:

Country Code:

City Codes:

(1) (4)

Website:

support.euro.dell.com

E-mail:

support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support

0825 387 270

Customer Care

0825 823 833

Switchboard

0825 004 700

Switchboard (calls from outside of France)

04 99 75 40 00

Sales

0825 004 700

Fax

0825 004 701

Fax (calls from outside of France)

04 99 75 40 01

Corporate

Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 01

Germany (Langen)

International Access Code:

Country Code:

City Code:

6103

Website:

support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support

06103 766

-7200

Home/Small Business Customer Care

0180-5-224400

Global Segment Customer Care

06103 766

-9570

Preferred Accounts Customer Care

06103 766

-9420

Large Accounts Customer Care

06103 766

-9560

Public Accounts Customer Care

06103 766

-9555

Switchboard

06103 766

-7000

Greece

International Access Code: 00

Country Code: 30

Website:

support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

080044149518

Gold Technical Support

08844140083

Switchboard

2108129800

Sales

2108129800

Fax

2108129812

Grenada

General Support

toll-

free: 1

-866-540-3355

Guatemala

General Support

1-800-999-0136

Guyana

General Support

toll-

free: 1

-877-270-4609

Hong Kong

International Access Code:

001

Country Code:

852

Website:

support.ap.dell.com

E-mail: ap_support@dell.com

Technical Support (Dimension™ and Inspiron™)

296 93188

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

296 93191

Customer Service (non-technical, post-sales issues)

800 93 8291

Transaction Sales

toll-

free: 800 96 4109

Large Corporate Accounts HK

toll-

free: 800 96 4108

Large Corporate Accounts GCP HK

toll-

free: 800 90 3708

India

Technical Support

1600 33 8045

Sales

1600 33 8044

Ireland (Cherrywood)

International Access Code:

Country Code:

353

City Code:

Website:

support.euro.dell.com

E-mail: dell_direct_support@dell.com

Ireland Technical Support

1850 543 543

U.K. Technical Support (dial within U.K. only)

0870 908 0800

Home User Customer Care

01 204 4014

Small Business Customer Care

01 204 4014

U.K. Customer Care (dial within U.K. only)

0870 906 0010

Corporate Customer Care

1850 200 982

Corporate Customer Care (dial within U.K. only)

0870 907 4499

Ireland Sales

01 204 4444

U.K. Sales (dial within U.K. only)

0870 907 4000

Fax/SalesFax

01 204 0103

Switchboard

01 204 4444

Italy (Milan)

International Access Code:

Country Code:

City Code:

Website:

support.euro.dell.com

E-mail:

support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

02 577 826 90

Customer Care

02 696 821 14

Fax

02 696 821 13

Switchboard

02 696 821 12

Corporate

Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard

02 577 821

Jamaica

General Support (dial from within Jamaica only)

1-800-682-3639

Japan (Kawasaki)

International Access Code:

001

Country Code:

City Code:

Website:

support.jp.dell.com

Technical Support (servers)

toll-free: 0120-198-498

Technical Support outside of Japan (servers)

81-44-556-4162

Technical Support (Dimension™ and Inspiron™)

toll-free: 0120-198-226

Technical Support outside of Japan (Dimension and Inspiron)

81-44-520-1435

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

toll-free:0120-198-433

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

81-44-556-3894

Faxbox Service

044-556-3490

24-Hour Automated Order Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400 employees)

044-556-3433

Large Corporate Accounts Sales (over 3500 employees)

044-556-3430

Public Sales (government agencies, educational institutions, and medical

institutions)

044-556-1469

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

International Access Code:

001

Country Code:

City Code:

Technical Support

toll-

free: 080

-200-3800

Sales

toll-

free: 080

-200-3600

Customer Service (Seoul, Korea)

toll-free: 080-200-3800

Customer Service (Penang, Malaysia)

604 633 4949

Fax

2194-6202

Switchboard

2194-6000

Latin America

Customer Technical Support (Austin, Texas, U.S.A.)

512 728

-4093

Customer Service (Austin, Texas, U.S.A.)

512 728

-3619

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

512 728

-3883

Sales (Austin, Texas, U.S.A.)

512 728

-4397

SalesFax (Austin, Texas, U.S.A.)

512 728

-4600

or 512 728

-3772

Luxembourg

International Access Code:

Country Code:

352

Website:

support.euro.dell.com

E-mail: tech_be@dell.com

Technical Support (Brussels, Belgium)

3420808075

Home/Small Business Sales (Brussels, Belgium)

toll-

free: 080016884

Corporate Sales (Brussels, Belgium)

02 481 91 00

Customer Care (Brussels, Belgium)

02 481 91 19

Fax (Brussels, Belgium)

02 481 92 99

Switchboard (Brussels, Belgium)

02 481 91 00

Macao

Country Code:

853

Technical Support

toll-

free: 0800 582

Customer Service (Penang, Malaysia)

604 633 4949

Transaction Sales

toll-

free: 0800 581

Malaysia (Penang)

International Access Code:

Country Code:

City Code:

Technical Support

toll-

free: 1 800 888 298

Customer Service

04 633 4949

Transaction Sales

toll-

free: 1 800 888 202

Corporate Sales

toll-

free: 1 800 888 213

Mexico

International Access Code:

Country Code:

Customer Technical Support

001-877-384-8979

or 001-877-269-3383

Sales

50-81-8800

or 01-800-888-3355

Customer Service

001-877-384-8979

or 001-877-269-3383

Main

50-81-8800

or 01-800-888-3355

Montserrat

General Support

toll-

free: 1

-866-278-6822

Netherlands Antilles

General Support

001-800-882-1519

Netherlands (Amsterdam)

International Access Code:

Country Code:

City Code:

Website:

support.euro.dell.com

E-mail (Technical Support):

(Enterprise): nl_server_support@dell.com

(Latitude): nl_latitude_support@dell.com

(Inspiron): nl_inspiron_support@dell.com

(Dimension): nl_dimension_support@dell.com

(OptiPlex): nl_optiplex_support@dell.com

(Dell Precision): nl_workstation_support@dell.com

Technical Support

020 674 45 00

Technical Support Fax

020 674 47 66

Home/Small Business Customer Care

020 674 42 00

Relational Customer Care

020 674 4325

Home/Small Business Sales

020 674 55 00

Relational Sales

020 674 50 00

Home/Small Business Sales Fax

020 674 47 75

Relational Sales Fax

020 674 47 50

Switchboard

020 674 50 00

Switchboard Fax

020 674 47 50

New Zealand

International Access Code:

Country Code:

E-mail (New Zealand): nz_tech_support@dell.com

E-mail (Australia): au_tech_support@dell.com

Home and Small Business

0800 446 255

Government and Business

0800 444 617

Sales

0800 441 567

Fax

0800 441 566

Nicaragua

General Support

001-800-220-1006

Norway (Lysaker)

International Access Code:

Country Code:

Website:

support.euro.dell.com

E-mail Support (portable computers):

nor_nbk_support@dell.com

E-mail Support (desktop computers):

nor_support@dell.com

E-mail Support (servers):

nordic_server_support@dell.com

Technical Support

671 16882

Relational Customer Care

671 17514

Home/Small Business Customer Care

23162298

Switchboard

671 16800

Fax Switchboard

671 16865

Panama

General Support

001-800-507-0962

Peru

General Support

0800-50-669

Poland (Warsaw)

International Access Code:

011

Country Code:

City Code:

Website:

support.euro.dell.com

E-mail: pl_support@dell.com

Customer Service Phone

57 95 700

Customer Care

57 95 999

Sales

57 95 999

Customer Service Fax

57 95 806

Reception Desk Fax

57 95 998

Switchboard

57 95 999

Portugal

International Access Code:

Country Code:

351

Website:

support.euro.dell.com

E-mail:

support.euro.dell.com/pt/en/emaildell/

Technical Support

707200149

Customer Care

800 300 413

Sales

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

Fax

21 424 01 12

Puerto Rico

General Support

1-800-805-7545

St. Kitts and Nevis

General Support

toll-

free: 1

-877-441-4731

St. Lucia

General Support

1-800-882-1521

St. Vincent and the

Grenadines

General Support

toll-

free: 1

-877-270-4609

Singapore (Singapore)

International Access Code:

005

Country Code:

Technical Support

toll-

free: 800 6011 051

Customer Service (Penang, Malaysia)

604 633 4949

Transaction Sales

toll-

free: 800 6011 054

Corporate Sales

toll-

free: 800 6011 053

South Africa (Johannesburg)

International Access Code:

09/091

Country Code:

City Code:

Website:

support.euro.dell.com

E-mail: dell_za_support@dell.com

Technical Support

011 709 7710

Customer Care

011 709 7707

Sales

011 709 7700

Fax

011 706 0495

Switchboard

011 709 7700

Southeast Asian and Pacific

Countries

Customer Technical Support, Customer Service, and Sales (Penang,

Malaysia)

604 633 4810

Spain (Madrid)

International Access Code:

Country Code:

City Code:

Website:

support.euro.dell.com

E-mail:

support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support

902 100 130

Customer Care

902 118 540

Sales

902 118 541

Switchboard

902 118 541

Fax

902 118 539

Corporate

Technical Support

902 100 130

Customer Care

902 118 546

Switchboard

91 722 92 00

Fax

91 722 95 83

Sweden (Upplands Vasby)

International Access Code:

Country Code:

City Code:

Website:

support.euro.dell.com

E-mail: swe_support@dell.com

E-mail Support for Latitude and Inspiron:

Swe-nbk_kats@dell.com

E-mail Support for OptiPlex: Swe_kats@dell.com

E-mail Support for Servers: Nordic_server_support@dell.com

Technical Support

08 590 05 199

Relational Customer Care

08 590 05 642

Home/Small Business Customer Care

08 587 70 527

Employee Purchase Program (EPP) Support

20 140 14 44

Fax Technical Support

08 590 05 594

Sales

08 590 05 185

Switzerland (Geneva)

Website:

support.euro.dell.com

International Access Code:

Country Code:

City Code:

E-mail: swisstech@dell.com

E-mail for French-speaking HSB and Corporate Customers:

support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)

0844 811 411

Technical Support (Corporate)

0844 822 844

Customer Care (Home and Small Business)

0848 802 202

Customer Care (Corporate)

0848 821 721

Fax

022 799 01 90

Switchboard

022 799 01 01

Taiwan

International Access Code:

002

Country Code:

886

Technical Support (portable and desktop computers)

toll-

free: 00801 86 1011

Technical Support (servers)

toll-

free: 0080 60 1256

Transaction Sales

toll-

free: 0080 651 228

or 0800 33 556

Corporate Sales

toll-

free: 0080 651 227

or 0800 33 555

Thailand

International Access Code:

001

Country Code:

Technical Support

toll-

free: 0880 060 07

Customer Service (Penang, Malaysia)

604 633 4949

Sales

toll-

free: 0880 060 09

Trinidad/Tobago

General Support

1-800-805-8035

Turks and Caicos Islands

General Support

toll-

free: 1

-866-540-3355

U.K. (Bracknell)

International Access Code:

Country Code:

City Code:

1344

Website:

support.euro.dell.com

Customer Care website:

support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: dell_direct_support@dell.com

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

0870 908 0500

Technical Support (direct/PAD and general)

0870 908 0800

Global Accounts Customer Care

01344 373 186

Home and Small Business Customer Care

0870 906 0010

Corporate Customer Care

01344 373 185

Preferred Accounts (500

–

5000 employees) Customer Care

0870 906 0010

Central Government Customer Care

01344 373 193

Local Government & Education Customer Care

01344 373 199

Health Customer Care

01344 373 194

Home and Small Business Sales

0870 907 4000

Corporate/Public Sector Sales

01344 860 456

Uruguay

General Support

toll-

free: 000

-413-598-2521

U.S.A. (Austin, Texas)

International Access Code:

011

Country Code:

Automated Order-Status Service

toll-

free: 1

-800-433-9014

AutoTech (portable and desktop computers)

toll-

free: 1

-800-247-9362

Consumer

(Home and Home Office)

Technical Support

toll-

free: 1

-800-624-9896

Customer Service

toll-

free: 1

-800-624-9897

DellNet™ Service and Support

toll-

free: 1

-877-Dellnet

(1-877-335-5638)

Employee Purchase Program (EPP) Customers

toll-

free: 1

-800-695-8133

Financial Services website:

www.dellfinancialservices.com

Financial Services (lease/loans)

toll-

free: 1

-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-

free: 1

-800-283-2210

Business

Customer Service and Technical Support

toll-

free: 1

-800-822-8965

Employee Purchase Program (EPP) Customers

toll-

free: 1

-800-695-8133

Projectors Technical Support

toll-

free: 1

-877-459-7298

Public

(government, education, and healthcare)

Customer Service and Technical Support

toll-

free: 1

-800-456-3355

Employee Purchase Program (EPP) Customers

toll-

free: 1

-800-234-1490

Dell Sales

toll-

free: 1

-800-289-3355

or toll-

free: 1

-800-879-3355

Dell Outlet Store (Dell refurbished computers)

toll-

free: 1

-888-798-7561

Software and Peripherals Sales

toll-

free: 1

-800-671-3355

Spare Parts Sales

toll-

free: 1

-800-357-3355

Extended Service and Warranty Sales

toll-

free: 1

-800-247-4618

Fax

toll-

free: 1

-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

toll-

free: 1

-877-DELLTTY

(1-877-335-5889)

U.S. Virgin Islands

General Support

1-877-673-3355

Venezuela

General Support

8001-3605

Glossary

Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer.

A

—

alternating current

—

The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.

ACPI

—

advanced configuration and power interface

—

A power management specification that enables Microsoft

Windows

operating systems to put a

computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer.

AGP

—

accelerated graphics port

—

A dedicated graphics port that allows system memory to be used for video-related tasks. AGP delivers a smooth, true-color

video image because of the faster interface between the video circuitry and the computer memory.

antivirus software

—

A program designed to identify, quarantine, and/or delete viruses from your computer.

APR

—

advanced port replicator

—

A docking device that allows you to conveniently use a monitor, keyboard, mouse, and other devices with your portable

computer.

ASF

—

alert standards format

—

A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to

be platform- and operating system-independent.

B

backup

—

A copy of a program or data file on a floppy disk, CD, or hard drive. As a precaution, back up the data files from your hard drive regularly.

battery

—

An internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet.

battery life span

—

The length of time (years) during which a portable computer battery is able to be depleted and recharged.

battery operating time

—

The length of time (minutes or hours) that a portable computer battery holds a charge while powering the computer.

BIOS

—

basic input/output system

—

A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you

understand what effect the settings have on the computer, do not change the settings for this program. Also referred to as the

system setup program

bit

—

The smallest unit of data interpreted by your computer.

Bluetooth™ —

A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize

each other.

boot sequence

—

Specifies the order of the devices from which the computer attempts to boot.

bootable CD

—

A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have

a bootable CD or floppy disk available. Your

Drivers and Utilities

or Resource CD is a bootable CD.

bootable disk

—

A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always

have a bootable CD or floppy disk available.

bps

—

bits per second

—

The standard unit for measuring data transmission speed.

BTU

—

British thermal unit

—

A measurement of heat output.

bus

—

A communication pathway between the components in your computer.

bus speed

—

The speed, given in MHz, that indicates how fast a bus can transfer information.

byte

—

The basic data unit used by your computer. A byte is usually equal to 8 bits.

C

—

Celsius

—

A temperature measurement system where 0° is the freezing point and 100° is the boiling point of water.

cache

—

A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The

cache enhances the efficiency of many microprocessor operations.

L1 cache

—

Primary cache stored inside the microprocessor.

L2 cache

—

Secondary cache which can either be external to the microprocessor or incorporated into the microprocessor architecture.

carnet

—

An international customs document that facilitates temporary imports into foreign countries. Also known as a

merchandise passport

—

compact disc

—

An optical form of storage media, typically used for audio and software programs.

CD drive

—

A drive that uses optical technology to read data from CDs.

CD player

—

The software used to play music CDs. The CD player displays a window with buttons that you use to play a CD.

CD-R

—

CD recordable

—

A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written

over.

CD-RW

—

CD rewritable

—

A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten).

CD-RW drive

—

A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times,

but you can write to CD-R discs only once.

CD-RW/DVD drive

—

A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R

(recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.

clock speed

—

The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate.

COA

—

Certificate of Authenticity

—

The Windows alpha-numeric code located on a sticker on your computer. You may need the COA to complete the operating

system setup or reinstallation. Also referred to as the

Product Key

Product ID

Control Panel

—

A Windows utility that allows you to modify operating system and hardware settings, such as display settings.

controller

—

A chip that controls the transfer of data between the microprocessor and memory or between the microprocessor and devices.

CRIMM

—

continuity rambus in-line memory module

—

A special module that has no memory chips and is used to fill unused RIMM slots.

cursor

—

The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an

underline character, or a small arrow.

D

DDR SDRAM

—

double-data-rate SDRAM

—

A type of SDRAM that doubles the data burst cycle, improving system performance.

device

—

Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer.

device driver

—

See

driver

DIN connector

—

A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse

cable connectors.

disk striping

—

A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage.

Computers that use disk striping generally allow the user to select the data unit size or stripe width.

DMA

—

direct memory access

—

A channel that allows certain types of data transfer between RAM and a device to bypass the microprocessor.

docking device

—

See

APR

DMTF

—

Distributed Management Task Force

—

A consortium of hardware and software companies who develop management standards for distributed

desktop, network, enterprise, and Internet environments.

domain

—

A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific

group of users. A user logs on to the domain to gain access to the resources.

DRAM

—

dynamic random-access memory

—

Memory that stores information in integrated circuits containing capacitors.

driver

—

Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not

installed in the computer.

DSL

—

Digital Subscriber Line

—

A technology that provides a constant, high-speed Internet connection through an analog telephone line.

dual display mode

—

A display setting that allows you to use a second monitor as an extension of your display. Also referred to as

extended display mode

DVD

—

digital versatile disc

—

A disc usually used to store movies. DVDs are double-sided, whereas CDs are single-sided. DVD drives read most CD media as

well.

DVD drive

—

A drive that uses optical technology to read data from DVDs and CDs.

DVD player

—

The software used to watch DVD movies. The DVD player displays a window with buttons that you use to watch a movie.

DVD+RW

—

DVD rewritable

—

A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW

technology is different from DVD-RW technology.)

DVD+RW drive

—

A drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs.

DVI

—

digital video interface

—

A standard for digital transmission between a computer and a digital video display; the DVI adapter works through the

computer's integrated graphics.

E

ECC

—

error checking and correction

—

A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory.

ECP

—

extended capabilities port

—

A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory

access to transfer data and often improves performance.

EIDE

—

enhanced integrated device electronics

—

An improved version of the IDE interface for hard drives and CD drives.

EMI

—

electromagnetic interference

—

Electrical interference caused by electromagnetic radiation.

ENERGY STAR

® —

Environmental Protection Agency requirements that decrease the overall consumption of electricity.

EPP

—

enhanced parallel port

—

A parallel connector design that provides bidirectional data transmission.

ESD

—

electrostatic discharge

—

A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment.

expansion card

—

A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer.

Examples include video, modem, and sound cards.

expansion slot

—

A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus.

Express Service Code

—

A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance.

Express Service Code service may not be available in some countries.

extended display mode

—

A display setting that allows you to use a second monitor as an extension of your display. Also referred to as

dual display mode

extended PC Card

—

A PC Card that extends beyond the edge of the PC Card slot when installed.

F

Fahrenheit

—

A temperature measurement system where 32° is the freezing point and 212° is the boiling point of water.

FCC

—

Federal Communications Commission

—

A U.S. agency responsible for enforcing communications-related regulations that state how much radiation

computers and other electronic equipment can emit.

floppy drive

—

A disk drive that can read and write to floppy disks.

folder

—

A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways,

such as alphabetically, by date, and by size.

format

—

The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost.

FSB

—

front side bus

—

The data path and physical interface between the microprocessor and RAM.

FTP

—

file transfer protocol

—

A standard Internet protocol used to exchange files between computers connected to the Internet.

G

—

gravity

—

A measurement of weight and force.

—

gigabyte

—

A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often

rounded to 1,000,000,000 bytes.

GHz

—

gigahertz

—

A measurement of frequency that equals one thousand million Hz, or one thousand MHz. The speeds for computer microprocessors, buses,

and interfaces are often measured in GHz.

graphics mode

—

A video mode that can be defined as

horizontal pixels by

vertical pixels by

colors. Graphics modes can display an unlimited variety of

shapes and fonts.

GUI

—

graphical user interface

—

Software that interacts with the user by means of menus, windows, and icons. Most programs that operate on the Windows

operating systems are GUIs.

H

hard drive

—

A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably.

heat sink

—

A metal plate on some microprocessors that helps dissipate heat.

help file

—

A file that contains descriptive or instructional information about a product. Some help files are associated with a particular program, such as

Help

Microsoft Word. Other help files function as stand-alone reference sources. Help files typically have a filename extension of

.hlp

.chm

hibernate mode

—

A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer.

When you restart the computer, the memory information that was saved to the hard drive is automatically restored.

HTML

—

hypertext markup language

—

A set of codes inserted into an Internet web page intended for display on an Internet browser.

HTTP

—

hypertext transfer protocol

—

A protocol for exchanging files between computers connected to the Internet.

—

hertz

—

A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz),

megahertz (MHz), gigahertz (GHz), or terahertz (THz).

I

—

Industry Canada

—

The Canadian regulatory body responsible for regulating emissions from electronic equipment, much as the FCC does in the United

States.

—

integrated circuit

—

A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer,

audio, and video equipment.

IDE

—

integrated device electronics

—

An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive.

IEEE 1394

—

Institute of Electrical and Electronics Engineers, Inc.

—

A high-performance serial bus used to connect IEEE 1394-compatible devices, such as

digital cameras and DVD players, to the computer.

infrared sensor

—

A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection.

integrated

—

Usually refers to components that are physically located on the computer's system board. Also referred to as

built-in

I/O

—

input/output

—

An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices.

I/O address

—

An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the

microprocessor to communicate with that device.

IrDA

—

Infrared Data Association

—

The organization that creates international standards for infrared communications.

IRQ

—

interrupt request

—

An electronic pathway assigned to a specific device so that the device can communicate with the microprocessor. Each device

connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously.

ISP

—

Internet service provider

—

A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access

websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee.

K

—

kilobit

—

A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits.

—

kilobyte

—

A unit of data that equals 1024 bytes but is often referred to as 1000 bytes.

keyboard shortcut

—

A command requiring you to press multiple keys at the same time. Also referred to as a

key combination

kHz

—

kilohertz

—

A measurement of frequency that equals 1000 Hz.

L

LAN

—

local area network

—

A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be

connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN).

LCD

—

liquid crystal display

—

The technology used by portable computer and flat-panel displays.

LED

—

light-emitting diode

—

An electronic component that emits light to indicate the status of the computer.

local bus

—

A data bus that provides a fast throughput for devices to the microprocessor.

LPT

—

line print terminal

—

The designation for a parallel connection to a printer or other parallel device.

M

—

megabit

—

A measurement of memory chip capacity that equals 1024 Kb.

Mbps

—

megabits per second

—

One million bits per second. This measurement is typically used for transmission speeds for networks and modems.

—

megabyte

—

A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is

often rounded to 1,000,000 bytes.

MB/sec

—

megabytes per second

—

One million bytes per second. This measurement is typically used for data transfer ratings.

memory

—

A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save

your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of

memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM.

memory address

—

A specific location where data is temporarily stored in RAM.

memory mapping

—

The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify

information that the microprocessor can access.

memory module

—

A small circuit board containing memory chips, which connects to the system board.

MHz