Dell Latitude D520: Getting Help
Getting Help : Dell Latitude D520
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Getting Help
Dell™Latitude™D520User'sGuide
Obtaining Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Obtaining Assistance
1. Complete the procedures in Troubleshooting.
2. Run the Dell Diagnostics (see Dell Diagnostics).
3. Make a copy of the Diagnostics Checklist and fill it out.
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell (see Contacting Dell).
NOTE: Call support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the support service, see Support Service.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American countries)
www.dell.ca (Canada only)
l Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
l Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
l Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
TheAutoTechserviceisavailable24hoursaday,7daysaweek.Youcanalsoaccessthisservicethroughthesupportservice.Forthetelephonenumberto
call, see the contact numbers for your region (see Contacting Dell).
Automated Order-Status Service
TocheckonthestatusofanyDell™productsthatyouhaveordered,youcangotosupport.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your
region (see Contacting Dell).
Support Service
Dell'ssupportserviceisavailable24hoursaday,7daysaweek,toansweryourquestionsaboutDellhardware.Oursupportstaffusescomputer-based
diagnostics to provide fast, accurate answers.
To contact Dell's support service, see Obtaining Assistance and then call the number for your country as listed in Contacting Dell.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call to speak to a sales specialist, see the contact numbers for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your region (see Contacting Dell).
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are
not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the computer documentation is available.
Contacting Dell
To contact Dell electronically, you can access the following websites:
l www.dell.com
l support.dell.com (support)
l premiersupport.dell.com (support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and
Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: In certain countries, support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries. If you
do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be
routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
NOTE: Toll-free numbers are for use within the country for which they are listed.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
Website: www.dell.com.ai
E-mail: la-techsupport@dell.com
General Support
toll-free:800-335-0031
Antigua and Barbuda
Website: www.dell.com.ag
E-mail: la-techsupport@dell.com
General Support
1-800-805-5924
Aomen
TechnicalSupport(Dell™Dimension™,DellInspiron™,DellOptiPlex™,Dell
Latitude™,andDellPrecision™)
0800-105
Technical Support (servers and storage)
0800-105
Argentina (Buenos Aires)
International Access Code:
00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: la-techsupport@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC®storage products:
la_enterprise@dell.com
Customer Care
toll-free:0-800-444-0730
Technical Support
toll-free:0-800-444-0733
Technical Support Services
toll-free:0-800-444-0724
Sales
0-810-444-3355
Aruba
Website: www.dell.com.aw
E-mail: la-techsupport@dell.com
General Support
toll-free:800-1578
Australia (Sydney)
International Access Code:
0011
Country Code: 61
City Code: 2
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
Technical Support (XPS)
toll-free:1300790877
General Support
13DELL-133355
Austria (Vienna)
International Access Code:
900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
082024053000
Home/Small Business Fax
082024053049
Home/Small Business Customer Care
082024053014
Preferred Accounts/Corporate Customer Care
082024053016
Support for XPS
082024053081
Home/Small Business Support for all other Dell computers
082024053017
Preferred Accounts/Corporate Support
082024053017
Switchboard
082024053000
Bahamas
Website: www.dell.com.bs
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-874-3038
Barbados
Website: www.dell.com/bb
E-mail: la-techsupport@dell.com
General Support
1-800-534-3142
Belgium (Brussels)
International Access Code:
00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
Tech Support for XPS
024819296
Tech Support for all other Dell computers
024819288
Tech Support Fax
024819295
Customer Care
027131565
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda
Website: www.dell.com/bm
E-mail: la-techsupport@dell.com
General Support
1-877-890-0751
Bolivia
Website: www.dell.com/bo
E-mail: la-techsupport@dell.com
General Support
toll-free:800-10-0238
Brazil
International Access Code:
00
Country Code: 55
City Code: 51
Website: www.dell.com/br
E-mail: BR-TechSupport@dell.com
Customer Care and Tech Support
0800903355
Technical Support Fax
5121045470
Customer Care Fax
5121045480
Sales
08007223498
British Virgin Islands
General Support
toll-free:1-866-278-6820
Brunei
Country Code: 673
Technical Support (Penang, Malaysia)
6046334966
Customer Care (Penang, Malaysia)
6046334888
Transaction Sales (Penang, Malaysia)
6046334955
Online Order Status: www.dell.ca/ostatus
Canada (North York,
Ontario)
International Access Code:
011
Website: support.ca.dell.com
AutoTech (automated Hardware and Warranty Support)
toll-free:1-800-247-9362
Customer Service (Home/Home Office)
toll-free:1-800-847-4096
Customer Service (small/med./large business, government)
toll-free:1-800-387-5757
Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and
wireless)
toll-free:1-800-847-4096
Hardware Warranty Phone Support (XPS)
toll-free:1-866-398-8977
Hardware Warranty Phone Support (Home/Home Office)
toll-free:1-800-847-4096
Hardware Warranty Phone Support (small/med./large business, government)
toll-free:1-800-387-5757
Hardware Warranty Phone Support (printers, projectors, televisions, handhelds,
digital jukebox, and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free:1-800-387-5752
Sales (med./large bus., government)
toll-free:1-800-387-5755
Spare Parts Sales & Extended Service Sales
18664403355
Cayman Islands
E-mail: la-techsupport@dell.com
General Support
1-877-262-5415
Chile (Santiago)
Country Code: 56
City Code: 2
Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
Sales and Customer Support
toll-free:1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Technical Support E-mail: support.dell.com.cn/email
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
5928181350
Technical Support (XPS)
toll-free:8008580540
Technical Support (Dimension and Inspiron)
toll-free:8008582969
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free:8008580950
Technical Support (servers and storage)
toll-free:8008580960
Technical Support (projectors, PDAs, switches, routers, and so on)
toll-free:8008582920
Technical Support (printers)
toll-free:8008582311
Customer Care
toll-free:8008582060
Customer Care Fax
5928181308
Home and Small Business
toll-free:8008582222
Preferred Accounts Division
toll-free:8008582557
Large Corporate Accounts GCP
toll-free:8008582055
Large Corporate Accounts Key Accounts
toll-free:8008582628
Large Corporate Accounts North
toll-free:8008582999
Large Corporate Accounts North Government and Education
toll-free:8008582955
Large Corporate Accounts East
toll-free:8008582020
Large Corporate Accounts East Government and Education
toll-free:8008582669
Large Corporate Accounts Queue Team
toll-free:8008582572
Large Corporate Accounts South
toll-free:8008582355
Large Corporate Accounts West
toll-free:8008582811
Large Corporate Accounts Spare Parts
toll-free:8008582621
Colombia
Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
General Support
01-800-915-4755
Costa Rica
Website: www.dell.com/cr
E-mail: la-techsupport@dell.com
General Support
0800-012-0231
Czech Republic (Prague)
International Access Code:
00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
225372727
Customer Care
225372707
Fax
225372714
Technical Fax
225372728
Switchboard
225372711
Website: support.euro.dell.com
Technical Support for XPS
7010 0074
Denmark (Copenhagen)
International Access Code:
00
Country Code: 45
Technical Support for all other Dell computers
70230182
Customer Care (Relational)
70230184
Home/Small Business Customer Care
32875505
Switchboard (Relational)
32871200
Switchboard Fax (Relational)
32871201
Switchboard (Home/Small Business)
32875000
Switchboard Fax (Home/Small Business)
32875001
Dominica
Website: www.dell.com/dm
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-278-6821
Dominican Republic
Website: www.dell.com/do
E-mail: la-techsupport@dell.com
General Support
1-800-156-1588
Ecuador
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support (calling from Quito)
toll-free:999-119-877-655-3355
General Support (calling from Guayaquil)
toll-free:1800-999-119-877-655-3355
El Salvador
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support
800-6132
Finland (Helsinki)
International Access Code:
990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: fi_support@dell.com
Technical Support
0207533555
Customer Care
0207533538
Switchboard
0207533533
Sales under 500 employees
0207533540
Fax
0207533530
Sales over 500 employees
0207533533
Fax
0207533530
France (Paris)
(Montpellier)
International Access Code:
00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS
0825 387 129
Technical Support for all other Dell computers
0825387270
Customer Care
0825823833
Switchboard
0825004700
Switchboard (calls from outside of France)
0499754000
Sales
0825004700
Fax
0825004701
Fax (calls from outside of France)
0499754001
Corporate
Technical Support
0825004719
Customer Care
0825338339
Switchboard
0155947100
Sales
0155947100
Fax
0155947101
Germany (Frankfurt)
International Access Code:
00
Country Code: 49
City Code: 69
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support for XPS
06997927222
Technical Support for all other Dell computers
0699792-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
0699792-7320
Preferred Accounts Customer Care
0699792-7320
Large Accounts Customer Care
0699792-7320
Public Accounts Customer Care
0699792-7320
Switchboard
0699792-7000
Greece
International Access Code:
00
Website: support.euro.dell.com
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Country Code: 30
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-540-3355
Guatemala
E-mail: la-techsupport@dell.com
General Support
1-800-999-0136
Guyana
E-mail: la-techsupport@dell.com
General Support
toll-free:1-877-270-4609
Hong Kong
International Access Code:
001
Country Code: 852
Website: support.ap.dell.com
Technical Support E-mail: support.dell.com.cn/email
Technical Support (XPS)
00852-34166923
Technical Support (Dimension and Inspiron)
00852-29693188
Technical Support (OptiPlex, Latitude, and Dell Precision)
00852-29693191
Technical Support (servers and storage)
00852-29693196
Technical Support (projectors, PDAs, switches, routers, and so on)
00852-34160906
Customer Care
00852-34160910
Large Corporate Accounts
00852-34160907
Global Customer Programs
00852-34160908
Medium Business Division
00852-34160912
Home and Small Business Division
00852-29693105
India
Website: support.ap.dell.com
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support (XPS computers)
08025068033
or toll-free:18004252066
Technical Support (portables, desktops, servers, and storage)
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600338044
Sales (Home and Small Business)
1600338046
Ireland (Cherrywood)
International Access Code:
00
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Sales
Ireland Sales
012044444
Dell Outlet
1850200778
Online Ordering HelpDesk
1850200778
Customer Care
Home User Customer Care
012044014
Small Business Customer Care
012044014
Corporate Customer Care
1850200982
Technical Support
Technical Support for XPS computers only
1850200722
Technical Support for all other Dell computers
1850543543
General
Fax/Sales Fax
012040103
Switchboard
012044444
U.K. Customer Care (dial within U.K. only)
08709060010
Corporate Customer Care (dial within U.K. only)
08709074499
U.K. Sales (dial within U.K. only)
08709074000
Italy (Milan)
International Access Code:
00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
Home and Small Business
Technical Support
0257782690
Customer Care
0269682114
Fax
0269682113
Switchboard
0269682112
Corporate
Technical Support
0257782690
Customer Care
0257782555
Fax
0257503530
Switchboard
02577821
Jamaica
E-mail: la-techsupport@dell.com
General Support (dial from within Jamaica only)
1-800-440-9205
Japan (Kawasaki)
International Access Code:
001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (XPS)
toll-free:0120-937-786
Technical Support outside of Japan (XPS)
044-520-1235
XPS Customer Care (if ordered items are missing or have been damaged during
shipment)
044-556-4240
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and Inspiron)
81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free: 0120-198-433
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
81-44-556-3894
TechnicalSupport(DellPowerApp™,DellPowerEdge™,DellPowerConnect™,and
DellPowerVault™)
toll-free: 0120-198-498
Technical Support outside of Japan (PowerApp, PowerEdge, PowerConnect, and
PowerVault)
81-44-556-4162
Technical Support (projectors, PDAs, printers, routers)
toll-free: 0120-981-690
Technical Support outside of Japan (projectors, PDAs, printers, routers)
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400 employees)
044-556-3433
Public Sales (government agencies, educational institutions, and medical
institutions)
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
International Access Code:
001
Country Code: 82
City Code: 2
E-mail: krsupport@dell.com
Support
toll-free:080-200-3800
Technical Support (XPS)
toll-free:080-999-0283
Support (Dimension, PDA, Electronics, and Accessories)
toll-free: 080-200-3801
Sales
toll-free:080-200-3600
Fax
2194-6202
Switchboard
2194-6000
Latin America
Customer Technical Support (Austin, Texas, U.S.A.)
512728-4093
Customer Service (Austin, Texas, U.S.A.)
512728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512728-3883
Sales (Austin, Texas, U.S.A.)
512728-4397
SalesFax (Austin, Texas, U.S.A.)
512728-4600
or512728-3772
Luxembourg
International Access Code:
00
Country Code: 352
Website: support.euro.dell.com
Support
3420808075
Home/Small Business Sales
+32(0)27131596
Corporate Sales
26257781
Customer Care
+32(0)24819119
Fax
26257782
Macao
Country Code: 853
Technical Support
toll-free:0800105
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
International Access Code:
00
Country Code: 60
City Code: 4
Website: support.ap.dell.com
Technical Support (XPS)
toll-free:1800885784
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free:1800880193
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
toll-free:1800881306
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free:1800881386
Customer Care
toll-free:1800881306(option6)
Transaction Sales
toll-free:1800888202
Corporate Sales
toll-free:1800888213
E-mail: la-techsupport@dell.com
Mexico
International Access Code:
00
Country Code: 52
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-278-6822
Netherlands Antilles
E-mail: la-techsupport@dell.com
General Support
001-800-882-1519
Netherlands (Amsterdam)
International Access Code:
00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
Technical Support for XPS
0206744594
Technical Support for all other Dell computers
0206744500
Technical Support Fax
0206744766
Home/Small Business Customer Care
0206744200
Relational Customer Care
0206744325
Home/Small Business Sales
0206745500
Relational Sales
0206745000
Home/Small Business Sales Fax
0206744775
Relational Sales Fax
0206744750
Switchboard
0206745000
Switchboard Fax
0206744750
New Zealand
International Access Code:
00
Country Code: 64
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
Technical Support (XPS)
toll-free:0800335540
General Support
0800441567
Nicaragua
E-mail: la-techsupport@dell.com
General Support
001-800-220-1377
Norway (Lysaker)
International Access Code:
00
Country Code: 47
Website: support.euro.dell.com
Technical Support for XPS
815 35 043
Technical Support for all other Dell products
67116882
Relational Customer Care
67117575
Home/Small Business Customer Care
23162298
Switchboard
67116800
Fax Switchboard
67116865
Panama
E-mail: la-techsupport@dell.com
General Support
011-800-507-1264
Peru
E-mail: la-techsupport@dell.com
General Support
0800-50-669
Poland (Warsaw)
International Access Code:
011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone
5795700
Customer Care
5795999
Sales
5795999
Customer Service Fax
5795806
Reception Desk Fax
5795998
Switchboard
5795999
Portugal
International Access Code:
00
Country Code: 351
Website: support.euro.dell.com
Technical Support
707200149
Customer Care
800300413
Sales
800300410or800300411or
800300412or214220710
Fax
214240112
Puerto Rico
E-mail: la-techsupport@dell.com
General Support
1-877-537-3355
St. Kitts and Nevis
Website: www.dell.com/kn
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-540-3355
St. Lucia
Website: www.dell.com/lc
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-464-4352
St. Vincent and the
Grenadines
Website: www.dell.com/vc
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-464-4353
Singapore (Singapore)
International Access Code:
005
Country Code: 65
NOTE: The phone numbers in this section should be called from within Singapore
or Malaysia only.
Website: support.ap.dell.com
Technical Support (XPS)
toll-free:18003947464
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
toll-free:18003947430
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free:18003947488
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free:18003947478
Customer Care
toll-free:18003947430(option6)
Transaction Sales
toll-free:18003947412
Corporate Sales
toll-free:18003947419
Slovakia (Prague)
International Access Code:
00
Country Code: 421
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
0254415727
Customer Care
420225372707
Fax
0254418328
Tech Fax
0254418328
Switchboard (Sales)
0254417585
South Africa
(Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue
0117097713
Technical Support
0117097710
Customer Care
0117097707
Sales
0117097700
Fax
0117060495
Switchboard
0117097700
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and Sales (Penang, Malaysia)
6046334810
Spain (Madrid)
International Access Code:
00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
Home and Small Business
Technical Support
902100130
Customer Care
902118540
Sales
902118541
Switchboard
902118541
Fax
902118539
Corporate
Technical Support
902100130
Customer Care
902115236
Switchboard
917229200
Fax
917229583
Sweden (Upplands Vasby)
International Access Code:
00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
Technical Support for XPS
0771 340 340
Technical Support for all other Dell products
0859005199
Relational Customer Care
0859005642
Home/Small Business Customer Care
0858770527
Employee Purchase Program (EPP) Support
0201401444
Technical Support Fax
0859005594
Sales
0859005185
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.com
Switzerland (Geneva)
International Access Code:
00
Country Code: 41
City Code: 22
Technical Support for XPS
0848 33 88 57
Technical Support (Home and Small Business) for all other Dell products
0844811411
Technical Support (Corporate)
0844822844
Customer Care (Home and Small Business)
0848802202
Customer Care (Corporate)
0848821721
Fax
0227990190
Switchboard
0227990101
Taiwan
International Access Code:
002
Country Code: 886
Website: support.ap.dell.com
E-mail: support.dell.com.cn/email
Technical Support (XPS)
toll-free:00801863085
Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and
Accessories)
toll-free:00801861011
Technical Support (servers and storage)
toll-free:00801601256
Customer Care
toll-free:00801601250
(option5)
Transaction Sales
toll-free:00801651228
Corporate Sales
toll-free:00801651227
Thailand
International Access Code:
001
Country Code: 66
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free:1800006007
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free:1800060009
Customer Care
toll-free:1800006007
(option7)
Corporate Sales
toll-free:1800006009
Transaction Sales
toll-free:1800006006
Trinidad/Tobago
Website: www.dell.com/tt
E-mail: la-techsupport@dell.com
General Support
toll-free:1-888-799-5908
Turks and Caicos Islands
Website: www.dell.com/tc
E-mail: la-techsupport@dell.com
General Support
toll-free:1-877-441-4735
U.K. (Bracknell)
International Access Code:
00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp
Sales
Home and Small Business Sales
08709074000
Corporate/Public Sector Sales
01344860456
Customer Care
Home and Small Business Customer Care
08709060010
Corporate Customer Care
01344373185
Preferred Accounts (500–5000 employees)
08709060010
Global Accounts Customer Care
01344373186
Central Government Customer Care
01344373193
Local Government & Education Customer Care
01344373199
Health Customer Care
01344373194
Technical Support
Technical Support for XPS computers only
0870 366 4180
Technical Support (Corporate/Preferred Accounts/PCA [1000+ employees])
08709080500
Technical Support for all other products
08703530800
General
Home and Small Business Fax
08709074006
Uruguay
Website: www.dell.com/uy
E-mail: la-techsupport@dell.com
General Support
toll-free:000-413-598-2521
Automated Order-Status Service
toll-free:1-800-433-9014
AutoTech (portable and desktop computers)
toll-free:1-800-247-9362
Hardware and Warranty Support (Dell TV, Printers, and Projectors) for
Relationship customers
toll-free:1-877-459-7298
Americas Consumer XPS Support
toll-free:1-800-232-8544
Consumer (HomeandHomeOffice)SupportforallotherDellproducts
toll-free:1-800-624-9896
Customer Service
toll-free:1-800-624-9897
Back to Contents Page
U.S.A. (Austin, Texas)
International Access Code:
011
Country Code: 1
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free:1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free:1-800-283-2210
Business
Customer Service and Support
toll-free:1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Support for printers, projectors, PDAs, and MP3 players
toll-free:1-877-459-7298
Public(government,education,andhealthcare)
Customer Service and Support
toll-free:1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Dell Sales
toll-free:1-800-289-3355
or toll-free:1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free:1-888-798-7561
Software and Peripherals Sales
toll-free:1-800-671-3355
Spare Parts Sales
toll-free:1-800-357-3355
Extended Service and Warranty Sales
toll-free:1-800-247-4618
Fax
toll-free:1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
toll-free:1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
E-mail: la-techsupport@dell.com
General Support
toll-free:1-877-702-4360
Venezuela
Website: www.dell.com/ve
E-mail: la-techsupport@dell.com
General Support
0800-100-4752
Оглавление
- Dell™Latitude™D520User'sGuide
- About Your Computer
- Appendix
- Using a Battery
- Using Cards
- Using the Display
- Finding Information
- Glossary
- Getting Help
- Using the Keyboard and Touch Pad
- Using Multimedia
- Setting Up a Network
- Adding and Replacing Parts
- Dell™QuickSet
- Securing Your Computer
- System Setup Program
- Reinstalling Software
- Specifications
- Traveling With Your Computer
- Troubleshooting
