Dell Latitude D520 – страница 2
Инструкция к Ноутбуку Dell Latitude D520
Оглавление
- Dell™Latitude™D520User'sGuide
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l How to use Windows XP
l How to work with programs and files
l How to personalize my desktop
Windows Help and Support Center
1. Click the Start button and click Help and Support.
2. Type a word or phrase that describes your problem and click the arrow
icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
Dell QuickSet Help
To view Dell QuickSet Help, right-click the icon in the Microsoft®Windows®
taskbar.
For more information on Dell QuickSet, see Dell™QuickSet.
l How to reinstall my operating system
Operating System CD
NOTE: The Operating System CD may be optional and may not ship with your
computer.
The operating system is already installed on your computer. To reinstall your
operating system, use the Operating System CD. See Restoring Your Operating
System.
After you reinstall your operating system, use the Drivers and Utilities CD
(ResourceCD) to reinstall drivers for the devices that came with your computer.
Your operating system product key label is located on your computer.
NOTE: The color of your CD varies based on the operating system you ordered.
Back to Contents Page
Glossary
Dell™Latitude™D520User'sGuide
Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer.
A
AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
ACPI — advanced configuration and power interface — A power management specification that enables Microsoft®Windows®operating systems to put a
computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer.
AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for video-related tasks. AGP delivers a smooth, true-color
video image because of the faster interface between the video circuitry and the computer memory.
ALS — ambient light sensor.
antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer.
APR — advanced port replicator — A docking device that allows you to conveniently use an external monitor, keyboard, mouse, and other devices with your
portable computer.
ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to
be platform- and operating system-independent.
B
backup — A copy of a program or data file on a floppy, CD, DVD, or hard drive. As a precaution, back up the data files from your hard drive regularly.
battery — A rechargeable internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet.
battery life span — The length of time (years) during which a portable computer battery is able to be depleted and recharged.
battery operating time — The length of time (minutes or hours) that a portable computer battery holds a charge while powering the computer.
BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you
understand what effect these settings have on the computer, do not change them. Also referred to as system setup program.
bit — The smallest unit of data interpreted by your computer.
®
Bluetooth
wireless technology — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to
automatically recognize each other.
boot sequence — Specifies the order of the devices from which the computer attempts to boot.
bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have
a bootable CD or floppy disk available. Your Drivers and Utilities or ResourceCD is a bootable CD.
bootable disk — A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always
have a bootable CD or floppy disk available.
bps — bits per second — The standard unit for measuring data transmission speed.
BTU — British thermal unit — A measurement of heat output.
bus — A communication pathway between the components in your computer.
bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information.
byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.
C
C — Celsius — Atemperaturemeasurementscalewhere0°isthefreezingpointand100°istheboilingpointofwater.
cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The
cache enhances the efficiency of many processor operations.
L1 cache — Primary cache stored inside the processor.
L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture.
carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport.
CD — compact disc — An optical form of storage media, typically used for audio and software programs.
CD drive — A drive that uses optical technology to read data from CDs.
CD player — The software used to play music CDs. The CD player displays a window with buttons that you use to play a CD.
CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written
over.
CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten).
CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times,
but you can write to CD-R discs only once.
CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R
(recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.
clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate.
COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key or
Product ID.
Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings.
controller — A chip that controls the transfer of data between the processor and memory or between the processor and devices.
CRIMM — continuity rambus in-line memory module — A special module that has no memory chips and is used to fill unused RIMM slots.
cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an
underline character, or a small arrow.
D
DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving system performance.
DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over
400 MHz.
device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer.
device driver — See driver.
DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse
cable connectors.
disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage.
Computers that use disk striping generally allow the user to select the data unit size or stripe width.
DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor.
docking device — See APR.
DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed
desktop, network, enterprise, and Internet environments.
domain — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific
group of users. A user logs on to the domain to gain access to the resources.
DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing capacitors.
driver — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not
installed in the computer.
DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection through an analog telephone line.
dual display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode.
DVD — digital versatile disc — A high-capacity disc usually used to store movies. DVD drives read most CD media as well.
DVD drive — A drive that uses optical technology to read data from DVDs and CDs.
DVD player — The software used to watch DVD movies. The DVD player displays a window with buttons that you use to watch a movie.
DVD-R — DVD recordable — A recordable version of a DVD. Data can be recorded only once onto a DVD-R. Once recorded, the data cannot be erased or
written over.
DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW
technology is different from DVD-RW technology.)
DVD+RW drive — A drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs.
DVI — digital video interface — A standard for digital transmission between a computer and a digital video display.
E
ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory
access to transfer data and often improves performance.
EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives.
EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation.
ENERGY STAR® — Environmental Protection Agency requirements that decrease the overall consumption of electricity.
EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission.
ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment.
expansion card — A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer.
Examples include video, modem, and sound cards.
expansion slot — A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus.
ExpressCard — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of ExpressCards. ExpressCards
support both the PCI Express and USB 2.0 standard.
Express Service Code — AnumericcodelocatedonastickeronyourDell™computer.UsetheExpressServiceCodewhencontactingDellforassistance.
Express Service Code service may not be available in some countries.
extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode.
extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed.
F
Fahrenheit — Atemperaturemeasurementscalewhere32°isthefreezingpointand212°istheboilingpointofwater.
FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation
computers and other electronic equipment can emit.
floppy — An electromagnetic form of storage media. Also known as a floppy diskette or a floppy disk.
floppy drive — A disk drive that can read and write to floppy disks.
folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways,
such as alphabetically, by date, and by size.
format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost.
FSB — front side bus — The data path and physical interface between the processor and RAM.
FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet.
G
G — gravity — A measurement of weight and force.
GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often
rounded to 1,000,000,000 bytes.
GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz. The speeds for computer processors, buses, and
interfaces are often measured in GHz.
graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of
shapes and fonts.
GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and icons. Most programs that operate on the Windows
operating systems are GUIs.
H
hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably.
heat sink — A metal plate on some processors that helps dissipate heat.
help file — A file that contains descriptive or instructional information about a product. Some help files are associated with a particular program, such as Help in
Microsoft Word. Other help files function as stand-alone reference sources. Help files typically have a filename extension of .hlp or .chm.
hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer.
When you restart the computer, the memory information that was saved to the hard drive is automatically restored.
HTML — hypertext markup language — A set of codes inserted into an Internet web page intended for display on an Internet browser.
HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet.
Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz),
megahertz (MHz), gigahertz (GHz), or terahertz (THz).
I
IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer,
audio, and video equipment.
IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive.
IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus used to connect IEEE 1394-compatible devices, such as
digital cameras and DVD players, to the computer.
infrared sensor — A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection.
integrated — Usually refers to components that are physically located on the computer's system board. Also referred to as built-in.
I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices.
I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the
processor to communicate with that device.
IrDA — Infrared Data Association — The organization that creates international standards for infrared communications.
IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection
must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously.
ISP — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access
websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee.
K
Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits.
KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes.
key combination — A command requiring you to press multiple keys at the same time.
kHz — kilohertz — A measurement of frequency that equals 1000 Hz.
L
LAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be
connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN).
LCD — liquid crystal display — The technology used by portable computer and flat-panel displays.
LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer.
local bus — A data bus that provides a fast throughput for devices to the processor.
LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device.
M
Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb.
Mbps — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems.
MB — megabyte — Ameasurementofdatastoragethatequals1,048,576bytes.1MBequals1024KB.Whenusedtorefertoharddrivestorage,thetermis
often rounded to 1,000,000 bytes.
MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings.
memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save
your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of
memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM.
memory address — A specific location where data is temporarily stored in RAM.
memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify
information that the processor can access.
memory module — A small circuit board containing memory chips, which connects to the system board.
MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer processors, buses, and interfaces are often
measured in MHz.
Mobile Broadband network — A wireless high-speed data network using cellular technology and covering a much larger geographic area than WLAN. Also
known as WWAN.
modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC
Card, and internal. You typically use your modem to connect to the Internet and exchange e-mail.
media bay — Abaythatsupportsdevicessuchasopticaldrives,asecondbattery,oraDellTravelLite™module.
monitor — The high-resolution TV-like device that displays computer output.
mouse — A pointing device that controls the movement of the cursor on your screen. Typically you roll the mouse over a hard, flat surface to move the pointer
or cursor on your screen.
ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms.
N
network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with
an adapter on it. A network adapter is also referred to as a NIC (network interface controller).
NIC — See network adapter.
notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock,
volume control, and print status. Also referred to as system tray.
ns — nanosecond — A measure of time that equals one billionth of a second.
NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM
is used for maintaining computer configuration information such as date, time, and other system setup options that you can set.
O
optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD
drives, CD-RW drives, and CD-RW/DVD combo drives.
P
parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port.
partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain
multiple logical drives.
PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards.
PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the
processor and devices such as video, drives, and networks.
PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can
transferdataatspeedsfrom250MB/secto4GB/sec.IfthePCIExpresschipsetandthedevicearecapableofdifferentspeeds,theywilloperateatthe
slower speed.
PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards.
PIN — personal identification number — A sequence of numerals and/or letters used to restrict unauthorized access to computer networks and other secure
systems.
PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path.
pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as
the number of pixels across by the number of pixels up and down.
Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility
with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant.
POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as
memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up.
processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit).
program — Any software that processes data for you, including spreadsheet, word processor, database, and game packages. Programs require an operating
system to run.
PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad.
PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked computers that do not have an operating system to
be configured and started remotely.
R
RAID — redundant array of independent disks — Amethodofprovidingdataredundancy.SomecommonimplementationsofRAIDincludeRAID0,RAID1,
RAID5,RAID10,andRAID50.
RAM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you shut
down your computer.
readme file — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new
product enhancements or corrections that have not yet been documented.
read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if:
¡ It resides on a physically write-protected floppy disk, CD, or DVD.
¡ It is located on a network in a directory and the system administrator has assigned rights only to specific individuals.
refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The
higher the refresh rate, the less video flicker can be seen by the human eye.
resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image.
RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are
at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared
and light.
ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its
contents after you shut down your computer. Some programs essential to the operation of your computer reside in ROM.
RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often measured in rpm.
RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you shut down the computer.
RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems.
S
ScanDisk — A Microsoft utility that checks files, folders, and the hard disk's surface for errors. ScanDisk often runs when you restart the computer after it has
stopped responding.
SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the optimal clock speed of the processor.
serial connector — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer.
Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for
customer service or technical support.
setup program — A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows
software packages. Setup program differs from system setup.
shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop
and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you
delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon.
shutdown — The process of closing windows and exiting programs, exiting the operating system, and turning off your computer. You can lose data if you turn
off your computer before completing a shutdown.
smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart
cards.
software — Anything that can be stored electronically, such as computer files or programs.
S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and
from an analog format, which could degrade the quality of the file.
standby mode — A power management mode that shuts down all unnecessary computer operations to save energy.
Strike Zone™— Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating
shock or is dropped (whether the computer is on or off).
surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet.
Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal
AC-line voltage level.
Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms.
SIM — Subscriber Identity Module. A SIM card contains a microchip that encrypts voice and data transmissions. SIM cards can be used in phones or portable
computers.
SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768.
The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of
video memory installed in the computer.
S-video TV-out — A connector used to attach a TV or digital audio device to the computer.
SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024.
SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050.
system board — The main circuit board in your computer. Also known as the motherboard.
system setup program— A utility that serves as an interface between the computer hardware and the operating system. The system setup program allows
you to configure user-selectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the
computer, do not change the settings for this program.
system tray — See notification area.
T
TAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data,
fax, and video.
text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually
provide word wrap or formatting functionality (the option to underline, change fonts, and so on).
travel module — A plastic device designed to fit inside the media bay of a portable computer to reduce the weight of the computer.
U
UMA — unified memory allocation — System memory dynamically allocated to video.
UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a
computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide
voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer.
USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers,
printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer
or in to a multi-port hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be
daisy-chained together.
UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some computer networks. Pairs of unshielded wires are
twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference.
UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200.
V
video controller — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video
capabilities—in combination with the monitor—for your computer.
video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of
video memory installed primarily influences the number of colors that a program can display.
video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems,
displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in
video modes that can be defined as x columns by y rows of characters.
video resolution — See resolution.
virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another
through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts.
A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down
and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is
infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated.
V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows
through that resistance.
W
W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt.
WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of
power for 1 hour or 33 W for 2 hours.
wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in
your favorite picture and make it wallpaper.
WLAN — wireless local area network. A series of interconnected computers that communicate with each other over the air waves using access points or
wireless routers to provide Internet access.
write-protected — Files or media that cannot be changed. Use write-protection when you want to protect data from being changed or destroyed. To write-
protect a 3.5-inch floppy disk, slide its write-protect tab to the open position.
WWAN — wireless wide area network. See Mobile Broadband network.
WXGA — wide-aspect extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 800."
X
XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768.
Z
ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or
its socket.
Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension
of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it.
Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than
regular floppy disks, about twice as thick, and hold up to 100 MB of data.
Back to Contents Page
Back to Contents Page
Getting Help
Dell™Latitude™D520User'sGuide
Obtaining Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Obtaining Assistance
1. Complete the procedures in Troubleshooting.
2. Run the Dell Diagnostics (see Dell Diagnostics).
3. Make a copy of the Diagnostics Checklist and fill it out.
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell (see Contacting Dell).
NOTE: Call support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the support service, see Support Service.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American countries)
www.dell.ca (Canada only)
l Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
l Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
l Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
TheAutoTechserviceisavailable24hoursaday,7daysaweek.Youcanalsoaccessthisservicethroughthesupportservice.Forthetelephonenumberto
call, see the contact numbers for your region (see Contacting Dell).
Automated Order-Status Service
TocheckonthestatusofanyDell™productsthatyouhaveordered,youcangotosupport.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your
region (see Contacting Dell).
Support Service
Dell'ssupportserviceisavailable24hoursaday,7daysaweek,toansweryourquestionsaboutDellhardware.Oursupportstaffusescomputer-based
diagnostics to provide fast, accurate answers.
To contact Dell's support service, see Obtaining Assistance and then call the number for your country as listed in Contacting Dell.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call to speak to a sales specialist, see the contact numbers for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your region (see Contacting Dell).
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are
not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the computer documentation is available.
Contacting Dell
To contact Dell electronically, you can access the following websites:
l www.dell.com
l support.dell.com (support)
l premiersupport.dell.com (support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and
Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: In certain countries, support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries. If you
do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be
routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
NOTE: Toll-free numbers are for use within the country for which they are listed.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
Website: www.dell.com.ai
E-mail: la-techsupport@dell.com
General Support
toll-free:800-335-0031
Antigua and Barbuda
Website: www.dell.com.ag
E-mail: la-techsupport@dell.com
General Support
1-800-805-5924
Aomen
TechnicalSupport(Dell™Dimension™,DellInspiron™,DellOptiPlex™,Dell
Latitude™,andDellPrecision™)
0800-105
Technical Support (servers and storage)
0800-105
Argentina (Buenos Aires)
International Access Code:
00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: la-techsupport@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC®storage products:
la_enterprise@dell.com
Customer Care
toll-free:0-800-444-0730
Technical Support
toll-free:0-800-444-0733
Technical Support Services
toll-free:0-800-444-0724
Sales
0-810-444-3355
Aruba
Website: www.dell.com.aw
E-mail: la-techsupport@dell.com
General Support
toll-free:800-1578
Australia (Sydney)
International Access Code:
0011
Country Code: 61
City Code: 2
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
Technical Support (XPS)
toll-free:1300790877
General Support
13DELL-133355
Austria (Vienna)
International Access Code:
900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
082024053000
Home/Small Business Fax
082024053049
Home/Small Business Customer Care
082024053014
Preferred Accounts/Corporate Customer Care
082024053016
Support for XPS
082024053081
Home/Small Business Support for all other Dell computers
082024053017
Preferred Accounts/Corporate Support
082024053017
Switchboard
082024053000
Bahamas
Website: www.dell.com.bs
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-874-3038
Barbados
Website: www.dell.com/bb
E-mail: la-techsupport@dell.com
General Support
1-800-534-3142
Belgium (Brussels)
International Access Code:
00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
Tech Support for XPS
024819296
Tech Support for all other Dell computers
024819288
Tech Support Fax
024819295
Customer Care
027131565
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda
Website: www.dell.com/bm
E-mail: la-techsupport@dell.com
General Support
1-877-890-0751
Bolivia
Website: www.dell.com/bo
E-mail: la-techsupport@dell.com
General Support
toll-free:800-10-0238
Brazil
International Access Code:
00
Country Code: 55
City Code: 51
Website: www.dell.com/br
E-mail: BR-TechSupport@dell.com
Customer Care and Tech Support
0800903355
Technical Support Fax
5121045470
Customer Care Fax
5121045480
Sales
08007223498
British Virgin Islands
General Support
toll-free:1-866-278-6820
Brunei
Country Code: 673
Technical Support (Penang, Malaysia)
6046334966
Customer Care (Penang, Malaysia)
6046334888
Transaction Sales (Penang, Malaysia)
6046334955
Online Order Status: www.dell.ca/ostatus
Canada (North York,
Ontario)
International Access Code:
011
Website: support.ca.dell.com
AutoTech (automated Hardware and Warranty Support)
toll-free:1-800-247-9362
Customer Service (Home/Home Office)
toll-free:1-800-847-4096
Customer Service (small/med./large business, government)
toll-free:1-800-387-5757
Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and
wireless)
toll-free:1-800-847-4096
Hardware Warranty Phone Support (XPS)
toll-free:1-866-398-8977
Hardware Warranty Phone Support (Home/Home Office)
toll-free:1-800-847-4096
Hardware Warranty Phone Support (small/med./large business, government)
toll-free:1-800-387-5757
Hardware Warranty Phone Support (printers, projectors, televisions, handhelds,
digital jukebox, and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free:1-800-387-5752
Sales (med./large bus., government)
toll-free:1-800-387-5755
Spare Parts Sales & Extended Service Sales
18664403355
Cayman Islands
E-mail: la-techsupport@dell.com
General Support
1-877-262-5415
Chile (Santiago)
Country Code: 56
City Code: 2
Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
Sales and Customer Support
toll-free:1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Technical Support E-mail: support.dell.com.cn/email
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
5928181350
Technical Support (XPS)
toll-free:8008580540
Technical Support (Dimension and Inspiron)
toll-free:8008582969
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free:8008580950
Technical Support (servers and storage)
toll-free:8008580960
Technical Support (projectors, PDAs, switches, routers, and so on)
toll-free:8008582920
Technical Support (printers)
toll-free:8008582311
Customer Care
toll-free:8008582060
Customer Care Fax
5928181308
Home and Small Business
toll-free:8008582222
Preferred Accounts Division
toll-free:8008582557
Large Corporate Accounts GCP
toll-free:8008582055
Large Corporate Accounts Key Accounts
toll-free:8008582628
Large Corporate Accounts North
toll-free:8008582999
Large Corporate Accounts North Government and Education
toll-free:8008582955
Large Corporate Accounts East
toll-free:8008582020
Large Corporate Accounts East Government and Education
toll-free:8008582669
Large Corporate Accounts Queue Team
toll-free:8008582572
Large Corporate Accounts South
toll-free:8008582355
Large Corporate Accounts West
toll-free:8008582811
Large Corporate Accounts Spare Parts
toll-free:8008582621
Colombia
Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
General Support
01-800-915-4755
Costa Rica
Website: www.dell.com/cr
E-mail: la-techsupport@dell.com
General Support
0800-012-0231
Czech Republic (Prague)
International Access Code:
00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
225372727
Customer Care
225372707
Fax
225372714
Technical Fax
225372728
Switchboard
225372711
Website: support.euro.dell.com
Technical Support for XPS
7010 0074
Denmark (Copenhagen)
International Access Code:
00
Country Code: 45
Technical Support for all other Dell computers
70230182
Customer Care (Relational)
70230184
Home/Small Business Customer Care
32875505
Switchboard (Relational)
32871200
Switchboard Fax (Relational)
32871201
Switchboard (Home/Small Business)
32875000
Switchboard Fax (Home/Small Business)
32875001
Dominica
Website: www.dell.com/dm
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-278-6821
Dominican Republic
Website: www.dell.com/do
E-mail: la-techsupport@dell.com
General Support
1-800-156-1588
Ecuador
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support (calling from Quito)
toll-free:999-119-877-655-3355
General Support (calling from Guayaquil)
toll-free:1800-999-119-877-655-3355
El Salvador
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support
800-6132
Finland (Helsinki)
International Access Code:
990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: fi_support@dell.com
Technical Support
0207533555
Customer Care
0207533538
Switchboard
0207533533
Sales under 500 employees
0207533540
Fax
0207533530
Sales over 500 employees
0207533533
Fax
0207533530
France (Paris)
(Montpellier)
International Access Code:
00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS
0825 387 129
Technical Support for all other Dell computers
0825387270
Customer Care
0825823833
Switchboard
0825004700
Switchboard (calls from outside of France)
0499754000
Sales
0825004700
Fax
0825004701
Fax (calls from outside of France)
0499754001
Corporate
Technical Support
0825004719
Customer Care
0825338339
Switchboard
0155947100
Sales
0155947100
Fax
0155947101
Germany (Frankfurt)
International Access Code:
00
Country Code: 49
City Code: 69
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support for XPS
06997927222
Technical Support for all other Dell computers
0699792-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
0699792-7320
Preferred Accounts Customer Care
0699792-7320
Large Accounts Customer Care
0699792-7320
Public Accounts Customer Care
0699792-7320
Switchboard
0699792-7000
Greece
International Access Code:
00
Website: support.euro.dell.com
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Country Code: 30
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-540-3355
Guatemala
E-mail: la-techsupport@dell.com
General Support
1-800-999-0136
Guyana
E-mail: la-techsupport@dell.com
General Support
toll-free:1-877-270-4609
Hong Kong
International Access Code:
001
Country Code: 852
Website: support.ap.dell.com
Technical Support E-mail: support.dell.com.cn/email
Technical Support (XPS)
00852-34166923
Technical Support (Dimension and Inspiron)
00852-29693188
Technical Support (OptiPlex, Latitude, and Dell Precision)
00852-29693191
Technical Support (servers and storage)
00852-29693196
Technical Support (projectors, PDAs, switches, routers, and so on)
00852-34160906
Customer Care
00852-34160910
Large Corporate Accounts
00852-34160907
Global Customer Programs
00852-34160908
Medium Business Division
00852-34160912
Home and Small Business Division
00852-29693105
India
Website: support.ap.dell.com
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support (XPS computers)
08025068033
or toll-free:18004252066
Technical Support (portables, desktops, servers, and storage)
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600338044
Sales (Home and Small Business)
1600338046
Ireland (Cherrywood)
International Access Code:
00
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Sales
Ireland Sales
012044444
Dell Outlet
1850200778
Online Ordering HelpDesk
1850200778
Customer Care
Home User Customer Care
012044014
Small Business Customer Care
012044014
Corporate Customer Care
1850200982
Technical Support
Technical Support for XPS computers only
1850200722
Technical Support for all other Dell computers
1850543543
General
Fax/Sales Fax
012040103
Switchboard
012044444
U.K. Customer Care (dial within U.K. only)
08709060010
Corporate Customer Care (dial within U.K. only)
08709074499
U.K. Sales (dial within U.K. only)
08709074000
Italy (Milan)
International Access Code:
00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
Home and Small Business
Technical Support
0257782690
Customer Care
0269682114
Fax
0269682113
Switchboard
0269682112
Corporate
Technical Support
0257782690
Customer Care
0257782555
Fax
0257503530
Switchboard
02577821
Jamaica
E-mail: la-techsupport@dell.com
General Support (dial from within Jamaica only)
1-800-440-9205
Japan (Kawasaki)
International Access Code:
001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (XPS)
toll-free:0120-937-786
Technical Support outside of Japan (XPS)
044-520-1235
XPS Customer Care (if ordered items are missing or have been damaged during
shipment)
044-556-4240
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and Inspiron)
81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free: 0120-198-433
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
81-44-556-3894
TechnicalSupport(DellPowerApp™,DellPowerEdge™,DellPowerConnect™,and
DellPowerVault™)
toll-free: 0120-198-498
Technical Support outside of Japan (PowerApp, PowerEdge, PowerConnect, and
PowerVault)
81-44-556-4162
Technical Support (projectors, PDAs, printers, routers)
toll-free: 0120-981-690
Technical Support outside of Japan (projectors, PDAs, printers, routers)
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400 employees)
044-556-3433
Public Sales (government agencies, educational institutions, and medical
institutions)
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
International Access Code:
001
Country Code: 82
City Code: 2
E-mail: krsupport@dell.com
Support
toll-free:080-200-3800
Technical Support (XPS)
toll-free:080-999-0283
Support (Dimension, PDA, Electronics, and Accessories)
toll-free: 080-200-3801
Sales
toll-free:080-200-3600
Fax
2194-6202
Switchboard
2194-6000
Latin America
Customer Technical Support (Austin, Texas, U.S.A.)
512728-4093
Customer Service (Austin, Texas, U.S.A.)
512728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512728-3883
Sales (Austin, Texas, U.S.A.)
512728-4397
SalesFax (Austin, Texas, U.S.A.)
512728-4600
or512728-3772
Luxembourg
International Access Code:
00
Country Code: 352
Website: support.euro.dell.com
Support
3420808075
Home/Small Business Sales
+32(0)27131596
Corporate Sales
26257781
Customer Care
+32(0)24819119
Fax
26257782
Macao
Country Code: 853
Technical Support
toll-free:0800105
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
International Access Code:
00
Country Code: 60
City Code: 4
Website: support.ap.dell.com
Technical Support (XPS)
toll-free:1800885784
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free:1800880193
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
toll-free:1800881306
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free:1800881386
Customer Care
toll-free:1800881306(option6)
Transaction Sales
toll-free:1800888202
Corporate Sales
toll-free:1800888213
E-mail: la-techsupport@dell.com
Mexico
International Access Code:
00
Country Code: 52
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-278-6822
Netherlands Antilles
E-mail: la-techsupport@dell.com
General Support
001-800-882-1519
Netherlands (Amsterdam)
International Access Code:
00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
Technical Support for XPS
0206744594
Technical Support for all other Dell computers
0206744500
Technical Support Fax
0206744766
Home/Small Business Customer Care
0206744200
Relational Customer Care
0206744325
Home/Small Business Sales
0206745500
Relational Sales
0206745000
Home/Small Business Sales Fax
0206744775
Relational Sales Fax
0206744750
Switchboard
0206745000
Switchboard Fax
0206744750
New Zealand
International Access Code:
00
Country Code: 64
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
Technical Support (XPS)
toll-free:0800335540
General Support
0800441567
Nicaragua
E-mail: la-techsupport@dell.com
General Support
001-800-220-1377
Norway (Lysaker)
International Access Code:
00
Country Code: 47
Website: support.euro.dell.com
Technical Support for XPS
815 35 043
Technical Support for all other Dell products
67116882
Relational Customer Care
67117575
Home/Small Business Customer Care
23162298
Switchboard
67116800
Fax Switchboard
67116865
Panama
E-mail: la-techsupport@dell.com
General Support
011-800-507-1264
Peru
E-mail: la-techsupport@dell.com
General Support
0800-50-669
Poland (Warsaw)
International Access Code:
011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone
5795700
Customer Care
5795999
Sales
5795999
Customer Service Fax
5795806
Reception Desk Fax
5795998
Switchboard
5795999
Portugal
International Access Code:
00
Country Code: 351
Website: support.euro.dell.com
Technical Support
707200149
Customer Care
800300413
Sales
800300410or800300411or
800300412or214220710
Fax
214240112
Puerto Rico
E-mail: la-techsupport@dell.com
General Support
1-877-537-3355
St. Kitts and Nevis
Website: www.dell.com/kn
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-540-3355
St. Lucia
Website: www.dell.com/lc
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-464-4352
St. Vincent and the
Grenadines
Website: www.dell.com/vc
E-mail: la-techsupport@dell.com
General Support
toll-free:1-866-464-4353
Singapore (Singapore)
International Access Code:
005
Country Code: 65
NOTE: The phone numbers in this section should be called from within Singapore
or Malaysia only.
Website: support.ap.dell.com
Technical Support (XPS)
toll-free:18003947464
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
toll-free:18003947430
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free:18003947488
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free:18003947478
Customer Care
toll-free:18003947430(option6)
Transaction Sales
toll-free:18003947412
Corporate Sales
toll-free:18003947419
Slovakia (Prague)
International Access Code:
00
Country Code: 421
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
0254415727
Customer Care
420225372707
Fax
0254418328
Tech Fax
0254418328
Switchboard (Sales)
0254417585
South Africa
(Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue
0117097713
Technical Support
0117097710
Customer Care
0117097707
Sales
0117097700
Fax
0117060495
Switchboard
0117097700
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and Sales (Penang, Malaysia)
6046334810
Spain (Madrid)
International Access Code:
00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
Home and Small Business
Technical Support
902100130
Customer Care
902118540
Sales
902118541
Switchboard
902118541
Fax
902118539
Corporate
Technical Support
902100130
Customer Care
902115236
Switchboard
917229200
Fax
917229583
Sweden (Upplands Vasby)
International Access Code:
00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
Technical Support for XPS
0771 340 340
Technical Support for all other Dell products
0859005199
Relational Customer Care
0859005642
Home/Small Business Customer Care
0858770527
Employee Purchase Program (EPP) Support
0201401444
Technical Support Fax
0859005594
Sales
0859005185
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.com
Switzerland (Geneva)
International Access Code:
00
Country Code: 41
City Code: 22
Technical Support for XPS
0848 33 88 57
Technical Support (Home and Small Business) for all other Dell products
0844811411
Technical Support (Corporate)
0844822844
Customer Care (Home and Small Business)
0848802202
Customer Care (Corporate)
0848821721
Fax
0227990190
Switchboard
0227990101
Taiwan
International Access Code:
002
Country Code: 886
Website: support.ap.dell.com
E-mail: support.dell.com.cn/email
Technical Support (XPS)
toll-free:00801863085
Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and
Accessories)
toll-free:00801861011
Technical Support (servers and storage)
toll-free:00801601256
Customer Care
toll-free:00801601250
(option5)
Transaction Sales
toll-free:00801651228
Corporate Sales
toll-free:00801651227
Thailand
International Access Code:
001
Country Code: 66
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free:1800006007
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free:1800060009
Customer Care
toll-free:1800006007
(option7)
Corporate Sales
toll-free:1800006009
Transaction Sales
toll-free:1800006006
Trinidad/Tobago
Website: www.dell.com/tt
E-mail: la-techsupport@dell.com
General Support
toll-free:1-888-799-5908
Turks and Caicos Islands
Website: www.dell.com/tc
E-mail: la-techsupport@dell.com
General Support
toll-free:1-877-441-4735
U.K. (Bracknell)
International Access Code:
00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp
Sales
Home and Small Business Sales
08709074000
Corporate/Public Sector Sales
01344860456
Customer Care
Home and Small Business Customer Care
08709060010
Corporate Customer Care
01344373185
Preferred Accounts (500–5000 employees)
08709060010
Global Accounts Customer Care
01344373186
Central Government Customer Care
01344373193
Local Government & Education Customer Care
01344373199
Health Customer Care
01344373194
Technical Support
Technical Support for XPS computers only
0870 366 4180
Technical Support (Corporate/Preferred Accounts/PCA [1000+ employees])
08709080500
Technical Support for all other products
08703530800
General
Home and Small Business Fax
08709074006
Uruguay
Website: www.dell.com/uy
E-mail: la-techsupport@dell.com
General Support
toll-free:000-413-598-2521
Automated Order-Status Service
toll-free:1-800-433-9014
AutoTech (portable and desktop computers)
toll-free:1-800-247-9362
Hardware and Warranty Support (Dell TV, Printers, and Projectors) for
Relationship customers
toll-free:1-877-459-7298
Americas Consumer XPS Support
toll-free:1-800-232-8544
Consumer (HomeandHomeOffice)SupportforallotherDellproducts
toll-free:1-800-624-9896
Customer Service
toll-free:1-800-624-9897
