Dell Latitude E5420 – страница 2

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

2.6.9.3 Control Point Security Manager

- Dell Control Point Security Manager module is a Dell developed modular

application providing provides access to authentication, encryption, fingerprint

readers, and smartcard technologies:

1. Obtain Security Status

2. Manage Logins and Passwords

3. Manage Data Protection

o Security Software Stack:

1. For these security devices to function and interface on E-Family notebooks,

install the appropriate Software stack (Applications and Utilities)

2. The security software stack can be obtained through one of the two options:

3. Control Point Security Manager Application which is offered to E-Family

Customers through Dell’s support website

4. Third party security software specific to the customer’s environment. Dell does

rd

not provide 3

party security software

o The Control Point Security Manager Application is available on Dell’s driver &

downloads support web site (support.dell.com) under the “Control Point” section

o Refer to Table B2 under Appendix-B for DCP Security Manager features

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2.6.9.4

Control Point Connection Manager,

(applies to 1

generation Latitude E-

Family & Mobile Precision only)

o Dell Control Point Connections Manager module is a Dell developed modular

application providing a complete communications management environment:

o Allows the user to create multiple mobile profile settings

o Ability to create, export, and import user defined usage profiles

o System custom configuration

o Execute comprehensive diagnostics and troubleshooting

o Provides the capability to enable or disable any of the radios on the notebook

such as Wi-Fi, Bluetooth GPS, UWB, and mobile broadband

- The Control Point Connection Manager Application is available on Dell’s driver &

downloads support web site (support.dell.com) under the “Control Point” section

- Refer to Table B3 under Appendix-B for DCP Security Manager features

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

rd

th

2.6.10 Dell Feature Enhancement Pack – DFEP,

(applies to Latitude Precision 3

& 4

generation E-Family & Mobile Precision, except Latitude 3330)

o Dell Feature Enhancement Pack – DFEP is a Dell developed application providing a

complete set of power management configuring and alerting capabilities

 Support for hot keys and system events

 Dell customized power plans and extensions

 Battery Health Information

 Touch Panel

 Keyboard hotkey information, including backlighting

 Smart Settings

o The DFEP Application is available on Dell’s driver & downloads support web site

(support.dell.com) under “System Utilities” section

Note

: Supported for Windows7 only

Note

: Dell Feature Enhancement Pack will uninstall Dell System Manager if present on the

systems

rd,

th

2.6.11 Dell Data Protection | Access – DDPA,

(for Latitude Precision 3

& 4

generations E-Family & Mobile Precision, except Latitude 3330)

- Dell Data Protection Access Application is a Dell developed application providing provides

access to authentication, encryption, fingerprint readers, and smartcard technologies:

 Obtain Security Status

 Manage Logins and Passwords

 Manage Data Protection

- The Dell Date Protection | Access Application components are available on Dell’s driver &

downloads support web site (support.dell.com) under the “Dell Data Protection” section

- The following components should be installed in order:

 Prerequisites Installer

- This installer contains Windows Installer 4.5 and Microsoft .NET Framework 3.5 SP1

- Both of these are required in order for Dell Data Protection | Access to work on

Windows XP and Vista

 Drivers Installer

Note

: The Dell Data Protection | Access application installer will not install if the

DDPA Drivers installer is not on the platform FIRST

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

th

Note

: Application Installer for 4

generations Latitude E-Family & Precision Mobile

INCLUDED driver and middleware Installer already. Please ignore Drivers and

th

Middleware Installer on 4

generations Latitude E-Family & Precision Mobile.

 Middleware Installer

- This installer contains certain relevant Microsoft QFEs

- It also contains the NTRU Trusted Software Stack (TSS) that provides TPM access

 Application Installer

- This is the main application Dell Data Protection | Access

Note

: It will only install if the Drivers Installer has already been installed on the system,

so the installation order is important

o Refer to Table B3 under Appendix-B for DDPA – Data Protection Access

2.6.12 Wireless Local Network Adapters (WLAN)

o Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit and Win7/8 32 & 64-Bit Operating Systems do not

provide native device driver support for WLAN controllers featured in Dell Latitude E-Family

& Mobile Precision systems. To obtain wireless network functionality, install the Wireless

LAN device driver applicable to the WLAN devices installed in the notebook computer

found under the “Network” section posted on Dell’s driver & downloads support web site

(support.dell.com). The installer also provides WLAN application support which provides

additional features including enterprise authentication enhancements

Note

: With Intel Wireless Display (WiDi) you can quickly connect your laptop to your TV

and projector using the Intel® Centrino®wireless solution that’s already built into your

laptop. Because it’s based on Wi-Fi*, there are no cables between the laptop and

TV/Projector. To obtain Wireless Display(ONLY applied to Intel WLAN) functionality,

install the Wireless Display Application found under the “Network” section posted on

Dell’s driver & downloads support web site (support.dell.com).

o Microsoft Windows XP 32 & 64-Bit, Windows Vista 32 & 64-Bit, and Windows 7/8 32 & 64-Bit

Operating Systems do not provide native device driver support for WiMAX controllers

featured in Dell E-Family systems. To obtain WiMAX functionality, install the WiMAX

software applicable to the WiMAX device installed in the notebook computer. This is

available on Dell’s driver & downloads support web site (support.dell.com) under the

“Network” section

o Customers choosing to utilize the Dell Wireless (DW) WLAN Card Utility or Intel PROSet /

Wireless should not install Control Point Connection Manager. If Control Point Connection

Manager is installed, uninstall the existing Intel PROSet / Wireless or Dell Wireless WLAN

entries in Add / Remove Programs (or Programs and Features) before installing this software.

Customers may also choose to uninstall Dell Control Point Connection manager or

uncheck the Wi-Fi control within Dell Control Point Connection Manager

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

2.6.13 Wireless Personal Area Network Adapter (UWB / WPAN)

o Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7/8 32 & 64-Bit Operating Systems do

not support the Bluetooth controllers featured on Latitude E-Family & Mobile Precision

systems. To obtain Bluetooth or UWB functionality, install the associated Bluetooth or UWB

device drivers available on Dell’s driver & downloads support web site (support.dell.com)

under the “Network” section

2.6.14 Mobile Broadband Wireless Wide Area Network Adapter (WWAN)

o Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7/8 32 & 64-Bit Operating Systems do

not provide native support for the broadband Wireless WAN controllers featured in Dell

Latitude E-Family & Mobile Precision systems. To obtain broadband functionality, install the

Broadband device driver applicable to the wireless WAN devices installed in the system, and

to the service carrier you have a contract with available on Dell’s driver & downloads

support web site (support.dell.com) under the “Communication” section

st

o The Wireless 5600 EVDO-HSPA module(

applies to 1

generation Latitude E-Family & Mobile

Precision only

) requires the installation of Dell Control Point Connection Manager. Install

the driver and FW before installing the Dell Control Point Connection Manager. The latest

versions of Dell Control Point Connection Manager (v1.3 and later) provide the WWAN

drivers and FW in the Dell Control Point Connection Manager Driver Pack. Earlier versions

provide the drivers and FW in one single Dell Control Point Connection Manager installer.

The Dell Control Point Connection Manger application and Driver Packs can be found under

the “Control Point” section posted on Dell’s driver & downloads support web site

(support.dell.com). Individual driver and FW releases for the 5600 EVDO-HPSA module can

be found under the “Communication” section posted on Dell’s driver & downloads support

web site (support.dell.com). It is highly recommended to use the Driver Packs to ensure

version compatibility

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

2.6.15 Touchpad

o Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7/8 32 & 64-Bit Operating Systems do

not include the Dell Touchpad drivers

o The Microsoft native OS mouse driver only provides basic point and click functionality. No

advanced features are available with the native driver and this may provide a less than

optimal user experience

o Dell recommends installing the appropriate Dell Touchpad driver for the following user

experience benefits:

1. The driver is tuned to the system characteristics to offer enhanced cursor

acceleration and precision

2. The driver provides the core palm rejection features

3. Access to additional features and control setting (varies with system) including:

 Enhanced scrolling and tapping

 Touch sensitivity control

 Multi-Touch Gestures (2nd Generation)

 Jog Shuttle control (M6400 & M6500)

Differences between Dell Touchpad devices and drivers:

st

nd

o Dell Touchpad drivers are different between the 1

and 2

generation of systems. Drivers

st

nd

from the 1

generation (Dell Touchpad / Pointing Stick) and 2

generation (Dell Multi-

Touch Touchpad) are NOT compatible. Dell strongly recommends only installing the

rd

appropriate driver for the system. 3

generation Latitude Touchpad driver is backward

nd

compatible on 2

generation Latitude systems

o Dell Touchpad drivers are found under the “Input Device Drivers” section posted on Dell’s

driver & downloads support web site (support.dell.com)

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

Appendix A

.NET Framework Requirements

What is .NET Framework?

The .NET Framework is a software framework from Microsoft, which is bundled with Windows

operating systems. The .NET Framework is intended to be used by most applications created for the

Microsoft Windows platform.

.NET Framework Requirements?

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

Appendix B

512e / 4KBe HDD Re-image Guidelines

1 What is Advanced Format HDD?

HDD industry is moving towards supporting higher drives capacity, to address the current limitations

with the 512-byte sector HDDs, the industry is moving towards the Advanced Format with 4KB sector

HDDs.

The transition to 4KB sector HDDs will allow storage devices to more easily adopt larger capacities in

both the notebook and desktop space.

While hard drives will transition to 4KB sectors and to maintain backwards compatibility, current

Advanced Format 4KB HDDs, also known as 512e HDDs, will emulate 512-byte SATA

communications to hosts and will operate at 4KB.

2 How does an Advanced Format HDD impact OS Images?

Even though a 512e drive is designed to be backward compatible, most of current Operating Systems

are not aware of the Advanced Format technology. Depending on the Operating System and its

service pack, some extra steps may be required to optimize the performance of the Advanced Format

(512e) HDDs and to maintain full Operating System and Application functionality.

These extra steps could require using alignment tools to fix any sector misalignment as a result of

deploying a non-Advanced Format aware image on an Advanced Format HDD which may otherwise

cause performance issues.

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

3 Re-imaging Requirements when using Advanced Format HDDs

The following are the re-imaging guidelines needed to support Advanced Format HDDs. These

requirements are dependent on which Operating System will be installed and which method of

deployment will be used.

3.1 Microsoft Operating Systems Advanced Format Aware Readiness

An Operating System is Advanced Format Aware if it meets the following criteria:

o It understands the concept of physical sector vs. logical sector

o It maximizes writes using multiples of 4k bytes

o Disk partition starts at the boundary of 4k sector

Not all current Microsoft Operating Systems are Advanced Format Aware (refer to the Table below). A

system configured with an Advanced Format drive and an operating system that is not Advanced

Format aware can experience sector misalignment, resulting in performance or compatibility issues.

- Some extra steps may be required for re-imaging even with Advanced Format Aware Microsoft

Operating Systems, Install/upgrade to the latest Intel Storage driver

- Apply the applicable Microsoft KB article

- Partition alignment

such as (Please refer to section 3.2 for detailed instructions):

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

3.2 Image Installation Guidelines

3.2.1 Clean Image Installation on an Advanced Format HDD

- (1)

The Intel RST Driver 9.6 or higher can be found on the Dell Support website in Dell Drivers and Downloads for your system

under the SATA drivers section

- (2)

Please refer to the Partition Alignment Tools - Section 3.4

3.2.2Deploying 512B pre-installed image to an Advanced Format drive

- (1)

The Intel RST Driver 9.6 or higher can be found on the Dell Support website in Dell Drivers and Downloads for your system

under the SATA drivers section

- (2)

Please refer to the Partition Alignment Tools - Section 3.4

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

3.3 Other Partition Alignment Requirements

 (1)

Please refer to the Partition Alignment Tools - Section 3.4

3.4 Partition Alignment Options

Partition alignment is required for older operating systems and is recommended for new operating

systems in order to insure proper hard drive performance and imaging between drives of differing

sector sizes. An aligned partition is when the starting offset of the partition is divisible by 4096 Bytes

or by 8 for logical block addressing (LBA) numbers.

3.4.1 Pre-Installation of Operating System

This section lists a few options for partition alignment pre-installation of OS:

- Using Ghost:

Ghost 11.5 will maintain the alignment state of the Gold/Master image. If the disk image is

built and aligned on a 512e/Advanced Format drive, the clones of that image will remain

aligned. If the image is built on a 512B, Ghost command line switch {-align=1MB} can be

used to ensure alignment when deployed to any drive.

- Using DISKPART:

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

DISKPART may be used to enable storage configuration or create a partition at an explicit

disk offset from a script, a remote session, or another command prompt.

Dell recommends using WinPE's (3.0 or greater) Diskpart.exe from Windows Vista or

Windows 7 to create the partitions for Windows XP installation. This will create a partition

that is Advanced Format aligned. Without PE, starting with Windows Vista or Windows 7 DVD

to create the partition for the Windows XP will create correct partitioning. On how to use

DISKPART utility and how to divide the offset value of the selected partition, refer to

Microsoft KB Article 300415

3.4.2 Post-Installation of Operating System

The Paragon Alignment Tool (PAT) is a hardware agnostic tool available for download from the

Dell Support website in Dell Drivers and Downloads for your system under the

SATA Drives

section. This tool can be used after an Operating System is installed to align the partitions of

an Advanced Format drive.

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

Appendix C

General Re-Imaging FAQs

1. How do I resolve a PCI Yellow Bang?

a. After installing the drivers and you have this PCI yellow bang in device manager, you need to

install the following drivers found in the Chipset folder:

st

b. For E-Family 1

generation you need to install two drivers - AMT SOL / LMS and AMT HECI

nd

c. For E-Family 2

generation you need to install one driver - AMT HECI

2. How do I resolve a Broadcom USH Yellow Bang?

a. After installing the drivers and you have this USH yellow bang in device manager, you need

to install the Control Point Security Device Driver Pack

nd

3. How do I resolve this Unknown Device yellow bang on E-Family 2

generation?

a. After installing the drivers and you have an unknown device yellow bang in device manager,

you need to install the ST Micro Freefall Sensor driver found under Chipset

4. What drivers are in the Control Point Security Device Driver pack?

a. The driver pack has the drivers for all security related hardware, including:

1. Broadcom Trusted Platform Module

2. Atmel Trusted Platform Module

3. STMicroelectronics Trusted Platform Module

4. Winbond Trusted Platform Module

5. O2Micro Smart Card Reader

6. Dell Smart Card Keyboard

7. UPEK TouchChip Fingerprint Reader

8. Authentec Fingerprint Reader

9. Broadcom Unified Security Hub

10. Vista Storage Driver Update (for ATAPI.SYS)

5. Can I use WiMax and WiFi at the same time?

a. No, the wireless adapter only supports one of them being active at one time

6. What is the Dell System Software utility and why do I need it?

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

a. The Dell System Software utility provides critical updates and patches for your operating

system necessary for the correct operation of your system. It is important to install this utility

first after re-imaging your system. It is found under the System Utilities folder on the Dell

Drivers and Download page

7. What is the Client System Update application?

a. Located under System Management > Client System Update, this is primarily targeted at

Customers who want to manage systems on their own. The tool is designed to allow users

to specify their update preferences and apply updates based on the criticality. Alternatively,

end users can use the scheduling option to keep their system up-to-date with the systems

software released by Dell

8. What is eSATA?

One of the connectors on the system is a dual eSATA / USB combo port. It can interface with

either an eSATA device or a USB device. eSATA is an industry standard interface. A few of the

key benefits of eSATA technology are:

o Data speeds up to six times faster than USB 2.0 and IEEE 1394

o Robust and user friendly external connection

o High performance, cost effective expansion storage

o Up to 2 meter shielded cables and connectors

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

Appendix D

Tables

- Control Point System Manager Features - Table B1