Dell PowerVault MD3620i: Appendix

Audio

Type AC97 7.1 channel

Expansion Bus

Bus type PCI 32-bit

PCI Express x1 and x16

Bus speed

PCI: 33 MHz

PCI Express: 2.5 Gb/s raw bandwidth (bidirectional) per lane

Bus throughput

PCI Express:

x1 slot bidirectional speed — 500 MB/s

www.dell.com | support.dell.com

x16 slot bidirectional speed — 8 GB/s

PCI

connector three

connector size 120 pins

connector data width (maximum) 32 bits

PCI Express

NOTE: If a graphics card is installed in each of the PCI Express x16

card slots in the dual-graphics configuration, the PCI Express x1 card

slot is not accessible for use.

connector one x1

connector size 36 pins

connector data width (maximum) 1 PCI Express lane

PCI Express

connector two x16

connector size 164 pins

connector data width (maximum) 16 PCI Express lanes

Drives

Externally accessible: one 3.5-inch drive bays

three 5.25-inch drive bays

Available devices Serial ATA drive, floppy drive, memory devices, CD drive, CD-RW

drive, DVD drive, DVD-RW drive, and DVD and CD-RW combo

drive, media card reader

Internally accessible:

three bays for 1-inch high hard drives

128 Appendix

Connectors

External connectors:

IEEE 1394 front and back-panel 6-pin serial connectors

Network adapter RJ45 connector

PS/2 (keyboard and mouse) two 6-pin mini-DIN

Serial 9-pin connector

USB two front-panel, six back-panel, and two internal USB 2.0–compliant

connectors

System board connectors:

IDE drive one 40-pin connector

Serial ATA four 7-pin connectors

Floppy drive 34-pin connector

Fan four 5-pin connectors

PCI three 120-pin connectors

PCI Express x1 36-pin connector

PCI Express x16 two 164-pin connectors

Controls and Lights

Power control push button

Power light green light — Blinking green in sleep state; solid green for power-on

state.

amber light — Blinking amber indicates a problem with an installed

device; solid amber indicates an internal power problem (see "Power

Problems" on page 49).

Hard-drive access light green

Link integrity light (on integrated

green light — A good connection exists between a 10-Mbps network

network adapter)

and the computer.

orange light

— A good connection exists between a 100-Mbps

network and the computer.

yellow light

— A good connection exists between a 1-GB

(or 1000-Mbps) network and the computer.

off (no light)

— The computer is not detecting a physical

connection to the network.

Activity light (on integrated network

yellow blinking light when there is activity on the network. If there is

adapter)

not any network activity, the light will be off.

Diagnostic lights four lights on the front panel (See "Diagnostic Lights" on page 55.)

Appendix 129

Controls and Lights (continued)

Standby power light AUXPWR on the system board

Case backlight color options: off (no light), ruby, emerald, sapphire (default), amber,

amethyst, topaz, diamond (See "Changing the Front-Panel Light

Color" on page 15.)

Power

650-W DC power supply:

Wattage 650 W

Heat dissipation 1000 BTU/hr

www.dell.com | support.dell.com

Voltage (see the safety instructions

fixed-voltage power supply — 110 V at 50/60 Hz

located in the

Product Information

manual selection and auto-sensing power supplies — 90 to 135 V

Guide

for important voltage setting

at 50/60 Hz; 180 to 265 V at 50/60 Hz; 100 V at 50/60 Hz for

information)

Japanese computers

Backup battery 3-V CR2032 lithium coin cell

Physical

Height 49.1 cm (19.3 inches)

Width 22.2 cm (8.7 inches)

Depth 48.8 cm (19.2 inches)

Weight 19 kg (42 lb)

Environmental

Temperature:

Operating 10° to 35°C (50° to 95°F)

Storage –40° to 65°C (–40° to 149°F)

Relative humidity 20% to 80% (noncondensing)

Maximum vibration:

Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min

Storage 0.5 G at 3 to 200 Hz at 1 octave/min

Maximum shock:

Operating bottom half-sine pulse with a change in velocity of 20 inches/sec

(50.8 cm/sec)

Storage 27-G faired square wave with a velocity change of 200 inches/sec

(508 cm/sec)

130 Appendix

Environmental (continued)

Altitude:

Operating –15.2 to 3048 m (–50 to 10,000 ft)

Storage –15.2 to 10,668 m (–50 to 35,000 ft)

System Setup

Overview

Use system setup as follows:

• To change the system configuration information after you add, change, or remove any

hardware in your computer

• To set or change a user-selectable option such as the user password

• To read the current amount of memory or set the type of hard drive installed

Before you use system setup, it is recommended that you write down the system setup screen

information for future reference.

NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain

changes can make your computer work incorrectly.

Entering System Setup

1

Turn on (or restart) your computer.

2

When the blue DELL™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the

®

®

Microsoft

Windows

desktop. Then shut down your computer (see "Turning Off Your

Computer" on page 69) and try again.

System Setup Screens

The system setup screen displays current or changeable configuration information for your

computer. Information on the screen is divided into three areas: the options list, the active

options field, and key functions.

Appendix 131

Options List — This

Option Field — This field contains information about

field appears on the left

each option. In this field you can view your current settings

side of the system setup

and make changes to your settings.

window. The field is a

Press the left- and right-arrow keys to highlight an option.

scrollable list containing

Press <Enter> to make that selection active.

features that define the

configuration of your

computer, including

installed hardware,

power conservation, and

security features.

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Scroll up and down the

list with the up- and

down-arrow keys. As an

option is highlighted,

the Option Field

Key Functions — This field appears below the Option

displays more

Field and lists keys and their functions within the active

information about that

system setup field.

option and the option’s

current and available

settings.

System Setup Options

NOTE: Depending on your computer and installed devices, the items listed in this section may not

appear, or may not appear exactly as listed.

System

System Info Lists system information such as the computer name, the BIOS version

number and date, system tags, and other system-specific information.

CPU Info Identifies whether the computer’s processor supports Hyper-Threading and

lists the processor bus speed, processor ID, clock speed, and L2 cache.

Memory Info Indicates amount of installed memory, memory speed, channel mode (dual

or single), and type of memory installed.

PCI Info Indicates the expansion card type by slot location.

Date/Time Displays current date and time settings.

132 Appendix

Boot Sequence The computer attempts to boot from the sequence of devices specified in

this list.

NOTE: If you insert a boot device and restart the computer, this option appears

in the system setup menu. To boot from a USB memory device, select the USB

device and move it so it becomes the first device in the list.

Drives

Diskette Drive Identifies and defines the floppy drive attached to the DSKT connector on

the system board as Off, USB, Internal, or Read Only.

SATA Drives 0

Identifies and defines the SATA drive settings. You can set the SATA drive

through 3

to On, Off, or RAID On. The default setting is On.

PATA Drives 0

Identifies the drives attached to the ATA connectors on the system board,

through 1

and lists the capacity for hard drives.

Smart Reporting

Determines whether hard-drive errors for internal drives are reported during

system startup.

Off

does not report errors.

On

reports errors.

Onboard Devices

Integrated NIC

Enables or disables the integrated NIC controller.

Off

disables the controller.

On

enables the controller.

NOTE:

PXE and RPL is required only if you are booting to an operating system

on another system; not if you are booting to an operating system on a hard

drive in this system.

Audio Controller Enables or disables the onboard audio controller.

USB Controller (Default On) Enables or disables the internal USB controller. Off disables

the controller. On enables the controller. No Boot enables the controller but

disables the ability to boot from a USB device.

1394 Controller Enables or disables the IEEE 1394 controller.

Serial Port #1 Disables or selects the address for the serial port. Options consist of: Off,

Auto (which selects the port automatically and disables it if both addresses

are in use), COM1 and COM3.

PS/2 Mouse Port Enables or disables the onboard PS/2-compatible mouse controller.

Front LED Color This setting allows you to change the front-panel back lighting to the

following colors: off, ruby, emerald, amber, sapphire, amethyst, topaz, and

diamond.

Video

Primary Video This setting specifies which video controller is primary when two video

controllers are present on the computer.

Performance

Hyper-Threading If your processor supports Hyper-Threading, this option appears in the

Options List.

Appendix 133

Multiple CPU Core This setting specifies whether more than one core is enabled. The

performance of some applications may improve with an additional core

enabled. Defaults to On (second core enabled).

HDD Acoustic Mode

•

Bypass

— Your computer does not test or change the current acoustics

mode setting.

•

Quiet

(default) — The hard drive operates at its most quiet setting.

•

Suggested

— The hard drive operates at the level suggested by the drive

manufacturer.

•

Performance

—

The hard drive operates at its maximum speed.

NOTE: Switching to performance mode may cause the drive to be noisier, but

its performance is not affected.

NOTE: Changing the acoustics setting does not alter your hard drive image.

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CPU Clock Speed With this option, it is possible to increase the operating frequency of the

processor to a frequency greater than that in the processor manufacturer’s

design specifications. Use of this option may invalidate your warranty.

NOTICE: Dell does not recommend using extended operating

frequencies or over-clocking. If you choose to over-clock your

processor, the life expectancy of your processor may be reduced. Dell

does not guarantee that your computer will remain stable or operate at

the extended operating speeds.

Security This section displays available system security options.

Admin Password This option provides restricted access to the computer's system setup

program in the same way that access to the system can be restricted with the

System Password option.

System Password Displays the current status of the system's password security feature and

allows a new system password to be assigned and verified.

Password Changes This option locks the system password field with the setup password. When

the field is locked, you can no longer disable password security by pressing

<Ctrl><Enter> when the computer starts.

DEP (Execute

•

Opt-In

(default) — DEP is enabled by default on computers with

Disable)

NX-capable processors. Only Windows system binaries are covered by DEP

with this option. Applications may enable DEP protection through creating

an application compatibility shim and installing that shim with the

application.

•

Opt-Out

— DEP is enabled for all processes. Users can manually create

exceptions for specific applications in System Properties, or IT Pros and

ISVs can use the Application Compatibility Toolkit to opt-out.

•

Always On

— Full DEP coverage with no exceptions.

•

Always Off

—

No user-mode DEP coverage. Drivers and the Widows core

kernel binaries are covered by DEP, but no other binaries are included in the

set of covered applications.

134 Appendix

Power Management

AC Recovery Determines what happens when AC power is restored to the computer.

Auto Power On Sets the computer to automatically turn on. Choices are every day or every

Monday through Friday.

The default setting is Off.

This feature does not work if you turn off your computer using a power strip

or surge protector.

Auto Power Time Sets time to automatically turn on the computer.

Time is kept in a 24-hour format (hours:minutes). Change the start-up time

by pressing the right- or left-arrow key to increase or decrease the numbers,

or type numbers in both the date and time fields.

This feature does not work if you turn off your computer using a power strip

or surge protector.

Suspend Mode The options are S1, a suspend state where the computer is running in a low-

power mode, and S3, a standby state where the power is reduced or turned

off for most components, however, system memory remains active.

Maintenance

Load Defaults This setting restores the computer’s factory-installed default settings.

Event Log Displays the system event log.

POST Behavior

Fastboot When set to On (default), your computer starts more quickly because it

skips certain configurations and tests.

Numlock Key This option involves the rightmost bank of keys on your keyboard. When set

to On (default), this option activates the numeric and mathematical

features shown at the top of each key. When set to Off, this option activates

the cursor-control functions labeled on the bottom of each key.

POST Hotkeys This option allows you to specify the function keys to display on the screen

when the computer starts.

Keyboard Errors This option disables or enables keyboard error reporting when the computer

starts.

Appendix 135

Boot Sequence

This feature allows you to change the boot sequence for devices.

Option Settings

•

Diskette Drive —

The computer attempts to boot from the floppy drive. If the floppy disk in the

drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the

computer, the computer attempts to boot from the next bootable device in the boot sequence.

•

Hard Drive

— The computer attempts to boot from the primary hard drive. If no operating

system is on the drive, the computer attempts to boot from the next bootable device in the

boot sequence.

•

CD Drive

— The computer attempts to boot from the CD drive. If no CD is in the drive, or

www.dell.com | support.dell.com

if the CD has no operating system, the computer attempts to boot from the next bootable

device in the boot sequence.

•

USB Flash Device —

Insert the memory device into a USB port and restart the computer.

When

F12 = Boot Menu

appears in the upper-right corner of the screen, press <F12>. The

BIOS detects the device and adds the USB flash option to the boot menu.

NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable,

check the device documentation.

NOTE: An error message is generated only after the computer attempts to boot from every device in the

boot sequence and no operating system is found.

Changing Boot Sequence for the Current Boot

You can use this feature, for example, to tell the computer to boot from the CD drive so that

you can run the Dell Diagnostics on the Dell ResourceCD, but you want the computer to boot

from the hard drive when the diagnostic tests are complete. You can also use this feature to

restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive.

NOTE: If you are booting to a USB floppy drive, you must first set the floppy drive to OFF in system setup

(see "System Setup" on page 131).

1

If you are booting to a USB device, connect the USB device to a USB connector (see "Front

View (Doors Open)" on page 72).

2

Turn on (or restart) your computer.

3

When

F2 = Setup, F12 = Boot Menu

appears in the upper-right corner of the screen,

press <F12>.

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft Windows desktop. Then shut down your computer (see "Turning Off Your

Computer" on page 69) and try again.

The

Boot Device Menu

appears, listing all available boot devices. Each device has a number

next to it.

136 Appendix

4

At the bottom of the menu, enter the number of the device that is to be used for the current

boot only.

For example, if you are booting to a USB memory key, highlight

USB Flash Device

and press

<Enter>.

NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable,

check the device documentation.

Changing Boot Sequence for Future Boots

1

Enter system setup (see "Entering System Setup" on page 131).

2

Use the arrow keys to highlight the

Boot Sequence

menu option and press <Enter> to access

the menu.

NOTE: Write down your current boot sequence in case you want to restore it.

3

Press the up- and down-arrow keys to move through the list of devices.

4

Press the spacebar to enable or disable a device (enabled devices have a checkmark).

5

Press plus (+) or minus (–) to move a selected device up or down the list.

Clearing Forgotten Passwords

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

1

Follow the procedures in "Before You Begin" on page 69.

2

Locate the 3-pin password jumper (PASSWORD) on the system board (see "System Board

Components" on page 78), and attach the jumper plug to pins 2 and 3 to clear the password.

NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.

3

Close the computer cover.

4

Connect your computer and monitor to electrical outlets, and turn them on.

Appendix 137

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

Toll-Free Numbers

City Code

Austria (Vienna)

Website: support.euro.dell.com

International Access Code: 900

E-mail: tech_support_central_europe@dell.com

Country Code: 43

Home/Small Business Sales

0820 240 530 00

City Code: 1

Home/Small Business Fax

0820 240 530 49

Home/Small Business Customer Care

0820 240 530 14

Preferred Accounts/Corporate Customer Care

0820 240 530 16

www.dell.com | support.dell.com

Technical Support for portable XPS computers only

0820 240 530 81

Home/Small Business Technical Support for all

0820 240 530 14

other Dell computers

Preferred Accounts/Corporate Technical Support

0660 8779

Switchboard

0820 240 530 00

Bahamas General Support

toll-free: 1-866-278-6818

Barbados General Support

1-800-534-3066

Belgium (Brussels)

Website: support.euro.dell.com

International Access Code: 00

E-mail for French-speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Country Code: 32

Technical Support for portable XPS computers only

02 481 92 96

City Code: 2

Technical Support for all other Dell computers

02 481 92 88

Technical Support Fax

02 481 92 95

Customer Care

02 713 15 .65

Corporate Sales

02 481 91 00

Fax

02 481 92 99

Switchboard

02 481 91 00

Bermuda General Support

1-800-342-0671

Bolivia General Support

toll-free: 800-10-0238

Brazil

Website: www.dell.com/br

International Access Code: 00

Customer Support, Technical Support

0800 90 3355

Country Code: 55

Technical Support Fax

51 481 5470

City Code: 51

Customer Care Fax

51 481 5480

Sales

0800 90 3390

British Virgin Islands General Support

toll-free: 1-866-278-6820

144 Appendix

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

Toll-Free Numbers

City Code

Brunei

Customer Technical Support (Penang, Malaysia)

604 633 4966

Country Code: 673

Customer Service (Penang, Malaysia)

604 633 4949

Transaction Sales (Penang, Malaysia)

604 633 4955

Canada (North York, Ontario)

Online Order Status: www.dell.ca/ostatus

International Access Code: 011

AutoTech (automated technical support)

toll-free: 1-800-247-9362

Customer Care (Home Sales/Small Business)

toll-free: 1-800-847-4096

Customer Care (med./large business, government)

toll-free: 1-800-326-9463

Technical Support (Home Sales/Small Business)

toll-free: 1-800-847-4096

Technical Support (med./large bus., government)

toll-free: 1-800-387-5757

Technical Support (printers, projectors, televisions,

1-877-335-5767

handhelds, digital jukebox, and wireless)

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

Sales (med./large bus., government)

toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales

18664403355

Cayman Islands General Support

1-800-805-7541

Chile (Santiago)

Sales, Customer Support, and Technical Support

toll-free: 1230-020-4823

Country Code: 56

City Code: 2

Appendix 145

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

Toll-Free Numbers

City Code

China (Xiamen)

Technical Support website: support.dell.com.cn

Country Code: 86

Technical Support E-mail: cn_support@dell.com

City Code: 592

Customer Care E-mail: customer_cn@dell.com

Technical Support Fax

592 818 1350

Technical Support (Dell™ Dimension™ and

toll-free: 800 858 2969

Inspiron™)

Technical Support (OptiPlex™, Latitude™, and

toll-free: 800 858 0950

www.dell.com | support.dell.com

Dell Precision™)

Technical Support (servers and storage)

toll-free: 800 858 0960

Technical Support (projectors, PDAs, switches,

toll-free: 800 858 2920

routers, and so on)

Technical Support (printers)

toll-free: 800 858 2311

Customer Care

toll-free: 800 858 2060

Customer Care Fax

592 818 1308

Home and Small Business

toll-free: 800 858 2222

Preferred Accounts Division

toll-free: 800 858 2557

Large Corporate Accounts GCP

toll-free: 800 858 2055

Large Corporate Accounts Key Accounts

toll-free: 800 858 2628

Large Corporate Accounts North

toll-free: 800 858 2999

Large Corporate Accounts North Government and

toll-free: 800 858 2955

Education

Large Corporate Accounts East

toll-free: 800 858 2020

Large Corporate Accounts East Government and

toll-free: 800 858 2669

Education

Large Corporate Accounts Queue Team

toll-free: 800 858 2572

Large Corporate Accounts South

toll-free: 800 858 2355

Large Corporate Accounts West

toll-free: 800 858 2811

Large Corporate Accounts Spare Parts

toll-free: 800 858 2621

Colombia General Support

980-9-15-3978

Costa Rica General Support

0800-012-0435

146 Appendix

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

Toll-Free Numbers

City Code

Czech Republic (Prague)

Website: support.euro.dell.com

International Access Code: 00

E-mail: czech_dell@dell.com

Country Code: 420

Technical Support

22537 2727

Customer Care

22537 2707

Fax

22537 2714

Tech Fax

22537 2728

Switchboard

22537 2711

Denmark (Copenhagen)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/dk/da/emaildell/

Country Code: 45

Technical Support for portable XPS computers only

7010 0074

Technical Support for all other Dell computers

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Switchboard Fax (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Switchboard Fax (Home/Small Business)

3287 5001

Dominica General Support

toll-free: 1-866-278-6821

Dominican Republic General Support

1-800-148-0530

Ecuador General Support

toll-free: 999-119

El Salvador General Support

01-899-753-0777

Finland (Helsinki)

Website: support.euro.dell.com

International Access Code: 990

E-mail: support.euro.dell.com/fi/fi/emaildell/

Country Code: 358

Technical Support

09 253 313 60

City Code: 9

Customer Care

09 253 313 38

Fax

09 253 313 99

Switchboard

09 253 313 00

Appendix 147

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

Toll-Free Numbers

City Code

France (Paris) (Montpellier)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/fr/fr/emaildell/

Country Code: 33

Home and Small Business

City Codes: (1) (4)

Technical Support for portable XPS computers only

0825 387 129

Technical Support for all other Dell computers

0825 387 270

Customer Care

0825 823 833

www.dell.com | support.dell.com

Switchboard

0825 004 700

Switchboard (calls from outside of France)

04 99 75 40 00

Sales

0825 004 700

Fax

0825 004 701

Fax (calls from outside of France)

04 99 75 40 01

Corporate

Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 01

Germany (Langen)

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_support_central_europe@dell.com

Country Code: 49

Technical Support for portable XPS computers only

06103 766-7222

City Code: 6103

Technical Support for all other Dell computers

06103 766-7200

Home/Small Business Customer Care

0180-5-224400

Global Segment Customer Care

06103 766-9570

Preferred Accounts Customer Care

06103 766-9420

Large Accounts Customer Care

06103 766-9560

Public Accounts Customer Care

06103 766-9555

Switchboard

06103 766-7000

148 Appendix

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

Toll-Free Numbers

City Code

Greece

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/gr/en/emaildell/

Country Code: 30

Technical Support

00800-44 14 95 18

Gold Service Technical Support

00800-44 14 00 83

Switchboard

2108129810

Gold Service Switchboard

2108129811

Sales

2108129800

Fax

2108129812

Grenada General Support

toll-free: 1-866-540-3355

Guatemala General Support

1-800-999-0136

Guyana General Support

toll-free: 1-877-270-4609

Hong Kong

Website: support.ap.dell.com

International Access Code: 001

Technical Support E-mail: apsupport@dell.com

Country Code: 852

Technical Support (Dimension and Inspiron)

2969 3188

Technical Support (OptiPlex, Latitude, and Dell

2969 3191

Precision)

Technical Support (PowerApp™, PowerEdge™,

2969 3196

PowerConnect™, and PowerVault™)

Customer Care

3416 0910

Large Corporate Accounts

3416 0907

Global Customer Programs

3416 0908

Medium Business Division

3416 0912

Home and Small Business Division

2969 3105

India Technical Support

1600 33 8045

Sales (Large Corporate Accounts)

1600 33 8044

Sales (Home and Small Business)

1600 33 8046

Appendix 149

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

Toll-Free Numbers

City Code

Ireland (Cherrywood)

Website: support.euro.dell.com

International Access Code: 16

E-mail: dell_direct_support@dell.com

Country Code: 353

Technical Support for portable XPS computers only

1850 200 722

City Code: 1

Technical Support for all other Dell computers

1850 543 543

U.K. Technical Support (dial within U.K. only)

0870 908 0800

Home User Customer Care

01 204 4014

www.dell.com | support.dell.com

Small Business Customer Care

01 204 4014

U.K. Customer Care (dial within U.K. only)

0870 906 0010

Corporate Customer Care

1850 200 982

Corporate Customer Care (dial within U.K. only)

0870 907 4499

Ireland Sales

01 204 4444

U.K. Sales (dial within U.K. only)

0870 907 4000

Fax/Sales Fax

01 204 0103

Switchboard

01 204 4444

Italy (Milan)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/it/it/emaildell/

Country Code: 39

Home and Small Business

City Code: 02

Technical Support

02 577 826 90

Customer Care

02 696 821 14

Fax

02 696 821 13

Switchboard

02 696 821 12

Corporate

Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard

02 577 821

Jamaica General Support (dial from within Jamaica only)

1-800-682-3639

150 Appendix

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

Toll-Free Numbers

City Code

Japan (Kawasaki)

Website: support.jp.dell.com

International Access Code: 001

Technical Support (servers)

toll-free: 0120-198-498

Country Code: 81

Technical Support outside of Japan (servers)

81-44-556-4162

City Code: 44

Technical Support (Dimension and Inspiron)

toll-free: 0120-198-226

Technical Support outside of Japan (Dimension and

81-44-520-1435

Inspiron)

Technical Support (Dell Precision, OptiPlex, and

toll-free:0120-198-433

Latitude)

Technical Support outside of Japan (Dell Precision,

81-44-556-3894

OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers,

toll-free: 0120-981-690

routers)

Technical Support outside of Japan (PDAs,

81-44-556-3468

projectors, printers, routers)

Faxbox Service

044-556-3490

24-Hour Automated Order Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400

044-556-3433

employees)

Large Corporate Accounts Sales (over 3500

044-556-3430

employees)

Public Sales (government agencies, educational

044-556-1469

institutions, and medical institutions)

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

Technical Support

toll-free: 080-200-3800

International Access Code: 001

Sales

toll-free: 080-200-3600

Country Code: 82

Customer Service (Penang, Malaysia)

604 633 4949

City Code: 2

Fax

2194-6202

Switchboard

2194-6000

Technical Support (Electronics and Accessories)

toll-free: 080-200-3801

Appendix 151

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

Toll-Free Numbers

City Code

Latin America Customer Technical Support (Austin, Texas,

512 728-4093

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

Fax (Technical Support and Customer Service)

512 728-3883

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600

www.dell.com | support.dell.com

or 512 728-3772

Luxembourg

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_be@dell.com

Country Code: 352

Technical Support (Brussels, Belgium)

3420808075

Home/Small Business Sales (Brussels, Belgium)

toll-free: 080016884

Corporate Sales (Brussels, Belgium)

02 481 91 00

Customer Care (Brussels, Belgium)

02 481 91 19

Fax (Brussels, Belgium)

02 481 92 99

Switchboard (Brussels, Belgium)

02 481 91 00

Macao

Technical Support

toll-free: 0800 105

Country Code: 853

Customer Service (Xiamen, China)

34 160 910

Transaction Sales (Xiamen, China)

29 693 115

Malaysia (Penang)

Website: support.ap.dell.com

International Access Code: 00

Technical Support (Dell Precision, OptiPlex, and

toll-free: 1 800 88 0193

Latitude)

Country Code: 60

Technical Support (Dimension, Inspiron, and

toll-free: 1 800 88 1306

City Code: 4

Electronics and Accessories)

Technical Support (PowerApp, PowerEdge,

toll-free: 1800 88 1386

PowerConnect, and PowerVault)

Customer Service (Penang, Malaysia)

04 633 4949

Transaction Sales

toll-free: 1 800 888 202

Corporate Sales

toll-free: 1 800 888 213

152 Appendix

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

Toll-Free Numbers

City Code

Mexico

Customer Technical Support

001-877-384-8979

International Access Code: 00

or 001-877-269-3383

Country Code: 52

Sales

50-81-8800

or 01-800-888-3355

Customer Service

001-877-384-8979

or 001-877-269-3383

Main

50-81-8800

or 01-800-888-3355

Montserrat General Support

toll-free: 1-866-278-6822

Netherlands Antilles General Support

001-800-882-1519

Netherlands (Amsterdam)

Website: support.euro.dell.com

International Access Code: 00

Technical Support for portable XPS computers only

020 674 45 94

Country Code: 31

Technical Support for all other Dell computers

020 674 45 00

City Code: 20

Technical Support Fax

020 674 47 66

Home/Small Business Customer Care

020 674 42 00

Relational Customer Care

020 674 4325

Home/Small Business Sales

020 674 55 00

Relational Sales

020 674 50 00

Home/Small Business Sales Fax

020 674 47 75

Relational Sales Fax

020 674 47 50

Switchboard

020 674 50 00

Switchboard Fax

020 674 47 50

New Zealand

E-mail (New Zealand): nz_tech_support@dell.com

International Access Code: 00

E-mail (Australia): au_tech_support@dell.com

Country Code: 64

Technical Support (for desktop and portable

toll-free:

0800 446 255

computers)

Technical Support (for servers and workstations)

toll-free: 0800 443 563

Home and Small Business

0800 446 255

Government and Business

0800 444 617

Sales

0800 441 567

Fax

0800 441 566

Appendix 153