Yamaha DVD-S663 Black: Troubleshooting

Troubleshooting: Yamaha DVD-S663 Black

Troubleshooting

Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are

experiencing is not listed below or if the instruction below does not help, set this unit to the

standby mode, disconnect the power cable, and contact the nearest authorized Yamaha

dealer or service center.

Problem Solution

No power Connect the AC power cable properly.

Press STANDBY/ON on the front panel to turn on the power.

This unit cannot read CD or

Use a commonly available CD/DVD lens cleaner to clean the lens

DVD

before sending this unit for repair.

“NO DISC” appears in the front

Check that the disc is placed in the disc tray correctly.

panel display

“UN DISC” appears in the front

The disc being loaded is not supported by this unit. Check the disc type

panel display

(see “Playable disc formats” on page 4).

Disc or file does not play The CD-R/RW, DVD+R/RW/R DL, and DVD-R/RW/R DL must be

finalized.

Check that the disc label is facing up.

Check whether the disc is defective by trying another disc.

If you have recorded a JPEG, MP3, or WMA disc yourself, check that

your disc contains at least ten JPEG picture files or five MP3/WMA

music tracks.

Check the region code (see “Region codes” on page 3).

For MP3/WMA, check that the sampling rate and bit rate are

compatible.

For JPEG, check that the resolution is compatible (see “Specifications”

on page 48).

For WMA/WMV, check that the file is not protected by DRM (Digital

Rights Management).

For WMV, check that the file has been encoded by WMV9.

For WMV, check that the file is not Advanced Profile.

For WMV, check that the resolution of the file is 720 x 480/720 x 576

pixels or less.

No picture Refer to the manual supplied with your TV to select the video input

channel correctly. Change the TV channel until you see the DVD

screen.

Turn on your TV.

Check the video connection.

No picture is displayed when

Follow the steps below to change the [HDMI VIDEO] to [AUTO].

you make HDMI connections

1. Press OPEN/CLOSE () on the front panel or press and hold

(using the HDMI jacks)

7

on the remote control to open the disc tray.

2. Press 2 on the remote control.

3. Press SUBTITLE on the remote control.

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Troubleshooting

English

Problem Solution

No picture is displayed when

Follow the steps below to turn off the progressive scan.

you do not use progressive

1. Press OPEN/CLOSE () on the front panel or press and hold

scan connections (using the

7

on the remote control to open the disc tray.

component video jacks)

2. Press 2 on the remote control.

3. Press ZOOM on the remote control to deactivate the progressive

scan.

Completely distorted picture,

Check that the disc is compatible with this unit (see “Playable disc

black/white picture, or no

formats” on page 4).

picture

Check that the TV type of this unit is set to match that of the disc and

your TV (see “Setting a color system for your TV” on page 14). Follow

the steps below to change the setting of [TV TYPE].

1. Press OPEN/CLOSE () on the front panel or press and hold

7

on the remote control to open the disc tray.

2. Press 3 on the remote control.

3. Press AUDIO on the remote control.

Distorted picture Occasionally, a small amount of picture distortion may appear

depending on the disc being played back. This is not a malfunction.

Check the video connection.

Picture freezes momentarily

Check the disc for fingerprints/scratches and clean it with a soft cloth

during playback

wiping from center to edge.

For WMV/DivX

®

, lowering the bit rate may improve the problem.

HD JPEG pictures cannot be

Check that [HD JPEG] is set to [ON] (see page 37).

displayed

The disc reading time may exceed 30 seconds.

MP3 music and HD JPEG pictures cannot be played simultaneously.

The screen size looks

Check that the TV setting of this unit matches the screen size of your

unnatural, or the caption is

TV (see “Setting the TV display” on page 33).

displayed only partially on the

Change the screen size and the aspect ratio of your TV.

TV monitor or is not displayed

at all

No sound or distorted sound Adjust the volume.

Check that the speakers are connected correctly.

Check the audio connection.

For MP3/WMA, check that the sampling rate and bit rate are

compatible with this unit (see “Specifications” on page 48).

For WMV/DivX

®

,

record the file onto your USB device at a lower

bit rate.

No audio at digital output Check the digital connections.

If you are playing a DTS source, check that your receiver can decode

DTS, and that [DIGITAL OUTPUT] is set to [ALL] (see page 32).

Check that the audio format of the selected audio language matches

your receiver capabilities.

No sound during DivX

®

movie

The audio code may not be supported by this unit.

playback

This unit does not respond to

Aim the remote control directly at the remote control sensor on the front

the remote control

panel.

Reduce the distance of the remote control from this unit.

Replace the batteries in the remote control.

Reinsert the batteries with their polarities (+/– signs) as indicated.

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Troubleshooting

Problem Solution

Buttons do not work To completely reset this unit, unplug the AC cord from the AC outlet

for 5-10 seconds, plug the AC cord to the AC outlet again, and then turn

on this unit.

This unit does not respond to

Some operations may not be permitted by the disc. Refer to the

some operating commands

instructions of the disc jacket.

during playback

Menu items cannot be selected Press

7

twice on the remote control before selecting the setup menu.

Depending on the disc availability, some menu items cannot be

selected.

Your USB device cannot be

Check that your USB device is connected correctly.

recognized

Some devices may not be used even if they are USB mass storage class

devices.

Set this unit to the standby mode, and then turn it on again.

Disconnect your USB device when this unit is in the standby mode, then

connect it again and turn on this unit.

Connect the AC adapter if the adapter is supplied with your USB

device.

If “Device not supported” appears on the TV screen, check whether

your USB device is supported by this unit (see “Supported USB

devices” on page 23).

If “USB current protection active. Device not supported” appears on the

TV screen, your USB device is not usable with this unit (see “Supported

USB devices” on page 23).

This unit does not record CD

Check that your USB device is connected correctly.

tracks onto your USB device

Check that your USB device is compatible with this unit.

Tracks protected by SCMS (Serial Copy Management System) are

not recordable.

Copy protected music discs incompatible with CDDA standard are

not recordable.

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Troubleshooting

English

Problem Solution

This unit stops recording CD

If “Max files reached” appears on the TV screen, delete any files you do

tracks onto your USB device

not need or create a new folder and then move some files to the created

folder so that the number of files on a root directory in your USB device

is reduced. This unit can record up to 648 files on each root directory. In

case the above message appears, press ENTER to cancel the recording.

If “USB full” appears on the TV screen, delete any files you do not need

so that there is enough space in your USB device. In case the above

message appears, press ENTER to cancel the recording.

If “Max tracks reached” appears on the TV screen, rename

“TRACK999” by using PC, etc. or create a new folder and then move

the file to the created folder. In case the above message appears, press

ENTER to cancel the recording.

If “USB device error” appears on the TV screen, check the connection

between this unit and the USB device. In case the above message

appears, press ENTER to cancel the recording.

If “Disc error” appears on the TV screen, check the disc for

fingerprints/scratches and clean it with a soft cloth wiping from center

to edge. In case the above message appears, press ENTER to cancel the

recording.

If “Copy protected” appears on the TV screen, check that the track is

not protected by SCMS (Serial Copy Management System). Tracks

protected by SCMS are not recordable. In case the above message

appears, press ENTER to cancel the recording.

The MP3 file recorded on your

If the recording has been canceled, playback stops at the canceled point.

USB device by using “MP3

Try recording again.

RECORD” does not play or

If “USB full”, “USB device error”, or “Disc error” has appeared on the

stops during playback

TV screen during the recording, created files cannot be played. Refer to

“This unit stops recording CD tracks onto your USB device” to solve

the problem and then try recording again.

The sound of recorded music

Check the CD (e.g., sound quality, noise, or fingerprints/scratches).

on your USB device is low-

quality, skips, or contains

unexpected noise

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