Yamaha DV-C6860: Troubleshooting

Troubleshooting

Refer to the chart below when this unit does not function properly. If the

problem you are experiencing is not listed below or if the instruction below does

not help, set this unit to the standby mode, disconnect the power cord, and

contact the nearest authorized YAMAHA dealer or service center.

Problem Solution

No power – Check if the AC power cord is properly connected.

– Press STANDBY/ON on the front panel of this unit to turn

on the power.

No picture – Refer to the manual supplied with your TV for correct Video

In channel selection. Change the TV channel until you see

the DVD screen.

– Check if the TV is turned on.

– Make sure the video signal output setting of this unit matches

the video connection (see “Switching the YUV/RGB” on

page 27).

– If you do not use progressive scan connections (using the

component video (Y PB PR) jacks of this unit) and no picture

is displayed on the TV, follow the steps below to turn off the

progressive scan;

1. Press / (OPEN/CLOSE) on the front panel to open the

disc tray.

2. Press 1 on the remote control.

3. Press ANGLE on the remote control to deactivate

progressive scan. This unit is set to Component/Interlaced

video.

Distorted picture

– Occasionally, a small amount of picture distortion may

appear depending on the disc being played back. This is not

a malfunction.

Completely distorted picture

– Make sure the disc is compatible with this unit (see “Notes

or black/white picture with

on discs” on page 2).

DVD

– Ensure that the TV type of this unit is set to match that of

the disc and your TV (see “Setting a color system for your

TV” on page 9).

The screen size looks

– Make sure the TV setting of this unit matches the screen size

unnatural, or the caption is

of your TV (see “Setting the TV display” on page 25).

displayed only partially on the

– Change the screen size and the aspect ratio of your TV.

TV monitor or is not displayed

at all

No sound or distorted sound – Adjust the volume.

– Check that the speakers are connected correctly.

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Troubleshooting

English

Problem Solution

No audio at digital output

– Check the digital connections.

– If you are playing a DTS source, check that your receiver can

decode DTS and “DIGITAL OUTPUT” is set to “ALL” (see

page 23).

– If you are playing an MPEG-2 source, check that your

receiver can decode MPEG-2. Otherwise, make sure

“DIGITAL OUTPUT” is set to “PCM ONLY” (see page 23).

– Check if the audio format of the selected audio language

matches your receiver capabilities.

Disc does not play – The DVD+R/RW, DVD-R/RW, CD-R/RW must be

finalized.

– Ensure the disc label is facing up.

– Check if the disc is defective by trying another disc.

– If you have recorded a picture CD or MP3 CD yourself,

ensure that your disc contains at least 10 pictures or 5 MP3

tracks.

– Region code is incorrect (see “Region codes” on page 2).

Picture freezes momentarily

– Check the disc for fingerprints/scratches and clean it with a

during playback

soft cloth wiping from center to edge.

This unit does not respond to

– Aim the remote control directly at the remote control

the remote control

sensor on the front panel of this unit.

– Reduce the distance of the remote control from this unit.

– Replace the batteries in the remote control.

– Reinsert the batteries with their polarities (+/– signs) as

indicated.

Buttons do not work – To completely reset this unit, unplug the AC cord from the

AC outlet for 5-10 seconds.

This unit does not respond to

– Operations may not be permitted by the disc. Refer to the

some operating commands

instructions of the disc jacket.

during playback

This unit cannot read CDs/

– Use a commonly available CD/DVD lens cleaner to clean

DVDs

the lens before sending this unit for repair.

Menu items cannot be selected – Press STOP (9) twice on the remote control before

selecting Setup Menu.

– Depending on the disc availability, some menu items cannot

be selected.

Unable to turn on or off a

– Check that the video signal output is switch to “YUV” (see

progressive scan

“Switching the YUV/RGB” on page 27).

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