Toshiba External SuperMulti Drive: Troubleshooting

EN-18

User’s Manual

TOSHIBA External SuperMulti Drive

Troubleshooting

Problem

Meaning / Solution

The eject key is not 

working properly.

See if the Drive is on.

If the disc still won’t eject with the power on, 

remove USB cable and insert an a slender 

object (about 15mm) such as a 

straightened paper clip into the emergency 

eject hole to open.

The PC is not working 

properly.

See if the drive is properly connected to the 

PC.

See if the floppy disc remains in the PC.

The drive is not 

working properly.

See if the drive is connected properly to the 

PC.

See if the device drive program has been 

installed properly.

No sound is heard from 

an audio CD.

Check that the sound card is operational.

Check the condition of the CD and wipe the 

surface of the CD clean before use.

The computer doesn’t 

recognize the drive. 

USB cable is not connected properly 

between the computer USB port and the 

drive.

Ensure that both connectors of the USB 

cable is properly connected to the USB 

ports on the computer and the drive.

Can be an OS problem. Try to reinstall the 

Windows OS program. 

User’s Manual

EN-19

TOSHIBA External SuperMulti Drive

Caution: Possible Error

External SuperMulti Drive record data on the disc by applying laser light 

onto the surface of the disc, and therefore writing errors may occur if you 

use a damaged disc, for example. Be sure to eliminate the following error-

causing elements before you start writing: 

* The following settings are recommended for all External SuperMulti 

Drive: 

1. Avoid a situation that requires multitasking, and remove turn off 

the screen saver. 

A buffer underrun may occur if the system multitasks while the External 

SuperMulti Drive is writing/erasing. 

2.

Block any outside attempt to access the host PC during a writing 

session. 

An error may occur if another user accesses the printer connected to 

his/her the system via the network during a writing session. 

3.

Disable the CD auto-run feature of the CD. 

Inserting an auto-run-enabled CD in to another drive connected to the 

same system during a writing/erasing session may cause an error. 

The system doesn’t 

read the disc.

See if the system detects the drive.

Make sure you use the types of discs that 

are supported by the drive.

See if the LED turns into orange.

Make sure you inserted the disc with the 

label facing up.

Make sure you are using the right program 

for disc playback.

See if the disc is clean.

See if any congealing has occurred.

Make sure the region code of the drive 

matches the disc number.

Problem

Meaning / Solution

EN-20

User’s Manual

TOSHIBA External SuperMulti Drive

4.

It is recommended that you use the image file format when you 

write a large number of small-sized files. 

When there are a large number of small-sized files to write, the 

system’s transfer rate drops and the Superlink feature works at a more 

frequent rate, resulting in lower writing quality. 

If you are doing a CD-to-CD write, it is not necessary to check to see if 

you have available space on your hard disc beforehand. 

However, in the case of image files, it is recommended that you be 

sure you have at least twice the amount of space on your hard disc 

needed for the data, as image files are copied to the hard disc before 

they are copied to the CD. 

5.

Do not use more than one type of writing software. 

Before you install a writing program, be sure to first uninstall existing 

versions of the program or other writing program(s) and reboot the 

system first. 

(The Windows operating system may be damaged if you install the 

Korean version while the English version remains on the system.) 

The write speed for a disc can be restricted if:

1. The disc has bad properties data and/or there are other discs with 

different properties available under the same ID. 

The drive’s write strategy is set in a way that allows the drive to 

examine the disc properties and determine the optimal write conditions 

for those properties. 

For example, many disc makers do not include property information 

distinguishing 48X discs from 32X discs. Since the two types of discs 

have the same data properties, while having different write speeds, it is 

often impossible to respond to the situation with a single write strategy. 

In order to ensure stable writing, it is necessary to downgrade the write 

speed. 

If discs from two different manufacturers are labeled as havings the 

same write speed, but actually have different write speeds, it is 

necessary to downgrade the write speed to ensure stable writing. 

Use only writing software provided by TOSHIBA. You may 

experience writing errors if you use with other writing 

programs.

NOTE