JVC KD-G387: Troubleshooting

Troubleshooting: JVC KD-G387

Troubleshooting

What appears to be trouble is not always serious. Check the following points before calling a service center.

Symptoms Remedies/Causes

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Sound cannot be heard from the speakers. Adjust the volume to the optimum level.

Check the cords and connections.

General

The unit does not work at all. Reset the unit (see page 2).

SSM automatic presetting does not work. Store stations manually.

FM/AM

Static noise while listening to the radio. Connect the aerial firmly.

Disc cannot be played back. Insert the disc correctly.

CD-R/CD-RW cannot be played back.

Insert a finalized CD-R/CD-RW.

Tracks on the CD-R/CD-RW cannot be

Finalize the CD-R/CD-RW with the component which you

skipped.

used for recording.

Disc can neither be played back nor ejected. Unlock the disc (see page 11).

Eject the disc forcibly (see page 2).

Disc playback

Disc sound is sometimes interrupted. Stop playback while driving on rough roads.

Change the disc.

Check the cords and connections.

“NO DISC” appears on the display. Insert a playable disc into the loading slot.

Disc cannot be played back. Use a disc with MP3/WMA tracks recorded in the

format compliant with ISO 9660 Level 1, Level 2,

Romeo, or Joliet.

Add the extension code <.mp3> or <.wma> to the

file names.

Noise is generated. Skip to another track or change the disc. (Do not add the

extension code <.mp3> or <.wma> to non-MP3 or

MP3/WMA playback

WMA tracks.)

A longer readout time is required (“CHECK”

Do not use too many hierarchies and folders.

keeps flashing on the display).

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Symptoms Remedies/Causes

Tracks are not played back in the order you

Playback order is determined when the files are recorded.

have intended.

Elapsed playing time is not correct. This sometimes occurs during play. This is caused by how

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the tracks are recorded on the disc.

“PLEASE” and “EJECT“ appear alternately on

Insert a disc that contains MP3/WMA tracks.

the display.

MP3/WMA playback

Correct characters are not displayed (e.g.

This unit can only display letters (upper case), numbers,

album name).

and a limited number of symbols.

“NO DISC” appears on the display. Insert a disc into the magazine.

“NO MAG” appears on the display. Insert the magazine.

“RESET 8” appears on the display. Connect this unit and the CD changer correctly and press

the reset button of the CD changer.

“RESET 1” – “RESET 7” appears on the

Press the reset button of the CD changer.

display.

CD changer (for KD-G437)

The CD changer does not work at all. Reset the unit (see page 2).

“noSIGNAL” appears on the display.

Move to an area with stronger signals.

“RESET 8” appears on the display. Connect this unit and the DAB tuner correctly and reset

the unit (see page 2).

“ANTENANG” appears on the display. Check the cords and connections.

DAB (for KD-G437)

The DAB tuner does not work at all. Reconnect this unit and the DAB tuner correctly and reset

the unit (see page 2).

Continued on the next page

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Symptoms Remedies/Causes

The iPod or D. player does not turn on or

Check the connecting cable and its connection.

does not work.

Update the firmware version.

Change the battery.

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Buttons do not work as intended. The functions of the buttons have been changed. Press

M MODE before performing the operation.

The sound is distorted. Deactivate the equalizer either on the unit or the

iPod/D. player.

“NO IPOD” or “NO DP” appears on the

Check the connecting cable and its connection.

display.

Playback stops. The headphones are disconnected during playback.

Restart the playback operation using the control panel

(see page 18).

No sound can be heard when connecting an

Disconnect the headphones from the iPod nano.

iPod nano.

No sound can be heard.

Disconnect the adapter from the D. player. Then, connect

“ERROR 01” appears on the display when

it again.

iPod/D. player playback (for KD-G437)

connecting a D. player.

“NO FILES” or “NO TRACK” appears on the

No tracks are stored. Import tracks to the iPod or D. player.

display.

“RESET 1” – “RESET 7” appears on the

Disconnect the adapter from both the unit and iPod/

display.

D. player. Then, connect it again.

“RESET 8” appears on the display.

Check the connection between the adapter and this unit.

The iPod’s or D. player’s controls do not work

Reset the iPod or D. player.

after disconnecting from this unit.

Microsoft and Windows Media are either registered trademarks or trademarks of Microsoft Corporation in the

United States and/or other countries.

iPod is a trademark of Apple Computer, Inc., registered in the U.S. and other countries.

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