JVC KD-G387: Troubleshooting

Troubleshooting

What appears to be trouble is not always serious. Check the following points before calling a service center.

Symptoms Remedies/Causes

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• Sound cannot be heard from the speakers. • Adjust the volume to the optimum level.

• Check the cords and connections.

General

• The unit does not work at all. Reset the unit (see page 2).

• SSM automatic presetting does not work. Store stations manually.

FM/AM

• Static noise while listening to the radio. Connect the aerial firmly.

• Disc cannot be played back. Insert the disc correctly.

• CD-R/CD-RW cannot be played back.

• Insert a finalized CD-R/CD-RW.

• Tracks on the CD-R/CD-RW cannot be

•

Finalize the CD-R/CD-RW with the component which you

skipped.

used for recording.

• Disc can neither be played back nor ejected. • Unlock the disc (see page 11).

• Eject the disc forcibly (see page 2).

Disc playback

• Disc sound is sometimes interrupted. • Stop playback while driving on rough roads.

• Change the disc.

• Check the cords and connections.

• “NO DISC” appears on the display. Insert a playable disc into the loading slot.

• Disc cannot be played back. • Use a disc with MP3/WMA tracks recorded in the

format compliant with ISO 9660 Level 1, Level 2,

Romeo, or Joliet.

• Add the extension code <.mp3> or <.wma> to the

file names.

• Noise is generated. Skip to another track or change the disc. (Do not add the

extension code <.mp3> or <.wma> to non-MP3 or

MP3/WMA playback

WMA tracks.)

• A longer readout time is required (“CHECK”

Do not use too many hierarchies and folders.

keeps flashing on the display).

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Symptoms Remedies/Causes

• Tracks are not played back in the order you

Playback order is determined when the files are recorded.

have intended.

• Elapsed playing time is not correct. This sometimes occurs during play. This is caused by how

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the tracks are recorded on the disc.

• “PLEASE” and “EJECT“ appear alternately on

Insert a disc that contains MP3/WMA tracks.

the display.

MP3/WMA playback

• Correct characters are not displayed (e.g.

This unit can only display letters (upper case), numbers,

album name).

and a limited number of symbols.

• “NO DISC” appears on the display. Insert a disc into the magazine.

• “NO MAG” appears on the display. Insert the magazine.

• “RESET 8” appears on the display. Connect this unit and the CD changer correctly and press

the reset button of the CD changer.

• “RESET 1” – “RESET 7” appears on the

Press the reset button of the CD changer.

display.

CD changer (for KD-G437)

• The CD changer does not work at all. Reset the unit (see page 2).

• “noSIGNAL” appears on the display.

Move to an area with stronger signals.

• “RESET 8” appears on the display. Connect this unit and the DAB tuner correctly and reset

the unit (see page 2).

• “ANTENANG” appears on the display. Check the cords and connections.

DAB (for KD-G437)

• The DAB tuner does not work at all. Reconnect this unit and the DAB tuner correctly and reset

the unit (see page 2).

Continued on the next page

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