Whirlpool AWG 2311: TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE: Whirlpool AWG 2311

TROUBLESHOOTING GUIDE

All repairing which must be done on the machine should be performed by

authorized service personnel. When your machine requires repairs or you are

unable to eliminate the failure with the help of the information given below:

Unplug the machine.

Close the water tap.

Consult your nearest authorized service provider.

METHODS OF

FAILURE PROBABLE CAUSE

ELIMINATION

Insert the plug into the

It is unplugged.

socket.

Your fuse is defective. Change your fuse.

The electric power is off. Check the electric power.

Your machine does not

Start/pause button has

Press the start/pause

operate.

not been pressed.

button.

The programme knob is

Turn the programme knob

in O (off) mode.

to the desired mode.

The door is not shut

Shut the door properly.

properly.

You should hear it click.

Water tap is closed. Open water tap.

The water inlet hose may

Check the water inlet

be bent.

hose.

The water inlet hose is

Clean the filters of water

Your machine does not

obstructed.

inlet hose. (

*

)

receive water.

The valve inlet filter is

Clean the valve inlet

obstructed.

filters. (

*

)

The door is not shut

Shut the door properly.

properly.

You should hear it click.

The drain hose is

Check the drain hose.

obstructed or bent.

The pump filter is

Clean the pump filter. (

*

)

Your machine is not

obstructed.

draining water.

The clothes are not

Spread the clothes inside

placed inside the machine

the machine in an orderly

in an evenly-balanced

and evenly-balanced

manner.

manner.

The feet of your machine

Adjust the feet. (

**

)

are not adjusted.

Your machine is vibrating.

Transportation screws are

Remove transportation

not removed.

screws. (

**

)

(

*

) See the section concerning maintenance and cleaning of your

machine.

(

**

) See the section concerning installation of your machine.

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METHODS OF

FAILURE PROBABLE CAUSE

ELIMINATION

There is a small

It does not prevent

amount of clothes in

operation of the

the device.

machine.

Do not exceed the

Excessive amount of

recommended quantity

clothes are filled in the

Your machine is

of clothes and spread

machine or the clothes

vibrating.

your clothes in the

are not placed in a

machine in a well-

well-balanced manner.

balanced manner.

Prevent your

Your machine touches

machine’s leaning on a

a ripid object.

tough place .

Press the start/pause

button.In order to stop

the foam,dilute one

table-spoon of softener

in half liter of water and

pour it in the detergent

Too much detergent

drawer.Press the

has been used.

start/pause button after

Excessive foam in the

5-10 minutes. Arrange

detergent drawer.

the amount of the

detergent properly in

the next washing

process.

Use only the

Wrong detergent has

detergents produced

been used.

for full automatic

machines.

Your laundry too dirty

Select a suitable

for the program you

program. (see Table-1)

have selected.

The washing result is

bad.

The amount of

Use more detergent

detergent used is not

according to the

sufficient.

detergent.

32

METHODS OF

FAILURE PROBABLE CAUSE

ELIMINATION

Load clothes into your

Machine load exceeds

machine so as to avoid

maximum capacity.

exceeding its

maximum capacity.

Regulate the amount of

detergent used

Washing quality is

Your water may be

according to the

poor.

hard.

detergent producer's

guidelines.

Distribution of the

Spread the clothes

clothes in your

inside the machine in

machine is not evenly-

an orderly and evenly-

balanced.

balanced manner .

The end of the water

The water is drained

Place the water drain

drain hose is

from the machine as

hose at an appropriate

positioned too low in

soon as it is filled.

height.(**)

relation to the machine.

No failure. The water is

No water is seen in the

in the lower part of the

-

drum during washing.

drum.

By calibrating your

machine for “Rinsing”

Undissolved fragments

programme, run an

There is detergent

of certain detergents

additional rinse or

residue on the clothes.

may stick to your

eliminate stains after

clothes as white stains.

drying with the help of

a brush.

Use the maximum

detergent amount

These stains may be

There are grey stains

recommended by the

caused by oil, cream or

on the clothes.

detergent producer

ointment.

during the next

washing operation.

(**) See the section concerning installation of your machine.

33

METHODS OF

FAILURE PROBABLE CAUSE

ELIMINATION

The unbalanced load

control system will try

to distribute your

clothes in a

homogenous manner.

No failure. The

The spinning process

After your clothes are

unbalanced load

is not done or starts

distributed, the

control may operate in

with delay.

spinning process will

that way.

begin. For the next

wash, place your

clothes into the

machine in an evenly-

balanced manner.

AUTOMATIC FAILURE DETECTION SYSTEM

Your machine is equipped with systems which will both take the necessary

precautions and warn you in case of any failure by continually monitoring the

washing processes.

PROBABLE

FAILURE CODE

CORRECTIVE MEASURES

FAILURE

Shut the door properly so that

you hear it click. If the problem

The door is

persists, turn off the machine,

not shut

unplug it and consult your

properly.

nearest authorized service

provider immediately.

34

PROBABLE

CORRECTIVE MEASURES

FAILURE CODE

FAILURE

The water

Turn on the tap to the end. Water

level in your

supply may be cut, check it. If the

machine is

problem still exists, your machine

below heater.

will automatically stop after a

The pressure

while. Unplug your machine, turn

of your water

off the tap and consult your

supply may

nearest authorized service

be low or

provider.

unstable.

The pump

Clean the pump filter. If the

has failed or

problem persists, consult your

the pump filter

nearest authorized service

is obstructed.

provider.(*)

Your machine will automatically

There is an

drain the water. After your

excessive

machine has completed the

amount of

draining process, shut down your

water in your

machine and unplug. Close the

machine.

tap and consult your nearest

authorized service provider.

(*) See the section regarding maintenance and cleaning of your machine.

35

PROBABLE

CORRECTIVE MEASURES

FAILURE CODE

FAILURE

The heater

of your

Shut down and unplug your

machine or

machine. Turn off your tap and

the heat

consult your nearest authorized

sensor has

service provider.

failed.

Shut down and unplug your

The motor

machine. Turn off the tap and

has failed.

consult your nearest authorized

service provider.

Shut down and unplug your

Electronic

machine. Turn off the tap and

card has

consult your nearest authorized

failed.

service provider.

Shut down and unplug your

The motor

machine. Turn off the tap and

has failed.

consult your nearest authorized

service provider.

36

PROBABLE

CORRECTIVE MEASURES

FAILURE CODE

FAILURE

If the network voltage is lower

The network

than 150V or higher than 260V,

voltage is too

your machine will automatically

high or too

stop. When the network voltage

low.

is recovered, your machine will

continue its operation.

Shut down and unplug your

Communication

machine. Turn off the tap and

error

.

consult your nearest authorized

service provider.

37