Whirlpool AWG 2311: TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE: Whirlpool AWG 2311
TROUBLESHOOTING GUIDE
All repairing which must be done on the machine should be performed by
authorized service personnel. When your machine requires repairs or you are
unable to eliminate the failure with the help of the information given below:
•
Unplug the machine.
•
Close the water tap.
•
Consult your nearest authorized service provider.
METHODS OF
FAILURE PROBABLE CAUSE
ELIMINATION
Insert the plug into the
It is unplugged.
socket.
Your fuse is defective. Change your fuse.
The electric power is off. Check the electric power.
Your machine does not
Start/pause button has
Press the start/pause
operate.
not been pressed.
button.
The programme knob is
Turn the programme knob
in O (off) mode.
to the desired mode.
The door is not shut
Shut the door properly.
properly.
You should hear it click.
Water tap is closed. Open water tap.
The water inlet hose may
Check the water inlet
be bent.
hose.
The water inlet hose is
Clean the filters of water
Your machine does not
obstructed.
inlet hose. (
*
)
receive water.
The valve inlet filter is
Clean the valve inlet
obstructed.
filters. (
*
)
The door is not shut
Shut the door properly.
properly.
You should hear it click.
The drain hose is
Check the drain hose.
obstructed or bent.
The pump filter is
Clean the pump filter. (
*
)
Your machine is not
obstructed.
draining water.
The clothes are not
Spread the clothes inside
placed inside the machine
the machine in an orderly
in an evenly-balanced
and evenly-balanced
manner.
manner.
The feet of your machine
Adjust the feet. (
**
)
are not adjusted.
Your machine is vibrating.
Transportation screws are
Remove transportation
not removed.
screws. (
**
)
(
*
) See the section concerning maintenance and cleaning of your
machine.
(
**
) See the section concerning installation of your machine.
31
METHODS OF
FAILURE PROBABLE CAUSE
ELIMINATION
There is a small
It does not prevent
amount of clothes in
operation of the
the device.
machine.
Do not exceed the
Excessive amount of
recommended quantity
clothes are filled in the
Your machine is
of clothes and spread
machine or the clothes
vibrating.
your clothes in the
are not placed in a
machine in a well-
well-balanced manner.
balanced manner.
Prevent your
Your machine touches
machine’s leaning on a
a ripid object.
tough place .
Press the start/pause
button.In order to stop
the foam,dilute one
table-spoon of softener
in half liter of water and
pour it in the detergent
Too much detergent
drawer.Press the
has been used.
start/pause button after
Excessive foam in the
5-10 minutes. Arrange
detergent drawer.
the amount of the
detergent properly in
the next washing
process.
Use only the
Wrong detergent has
detergents produced
been used.
for full automatic
machines.
Your laundry too dirty
Select a suitable
for the program you
program. (see Table-1)
have selected.
The washing result is
bad.
The amount of
Use more detergent
detergent used is not
according to the
sufficient.
detergent.
32
METHODS OF
FAILURE PROBABLE CAUSE
ELIMINATION
Load clothes into your
Machine load exceeds
machine so as to avoid
maximum capacity.
exceeding its
maximum capacity.
Regulate the amount of
detergent used
Washing quality is
Your water may be
according to the
poor.
hard.
detergent producer's
guidelines.
Distribution of the
Spread the clothes
clothes in your
inside the machine in
machine is not evenly-
an orderly and evenly-
balanced.
balanced manner .
The end of the water
The water is drained
Place the water drain
drain hose is
from the machine as
hose at an appropriate
positioned too low in
soon as it is filled.
height.(**)
relation to the machine.
No failure. The water is
No water is seen in the
in the lower part of the
-
drum during washing.
drum.
By calibrating your
machine for “Rinsing”
Undissolved fragments
programme, run an
There is detergent
of certain detergents
additional rinse or
residue on the clothes.
may stick to your
eliminate stains after
clothes as white stains.
drying with the help of
a brush.
Use the maximum
detergent amount
These stains may be
There are grey stains
recommended by the
caused by oil, cream or
on the clothes.
detergent producer
ointment.
during the next
washing operation.
(**) See the section concerning installation of your machine.
33
METHODS OF
FAILURE PROBABLE CAUSE
ELIMINATION
The unbalanced load
control system will try
to distribute your
clothes in a
homogenous manner.
No failure. The
The spinning process
After your clothes are
unbalanced load
is not done or starts
distributed, the
control may operate in
with delay.
spinning process will
that way.
begin. For the next
wash, place your
clothes into the
machine in an evenly-
balanced manner.
AUTOMATIC FAILURE DETECTION SYSTEM
Your machine is equipped with systems which will both take the necessary
precautions and warn you in case of any failure by continually monitoring the
washing processes.
PROBABLE
FAILURE CODE
CORRECTIVE MEASURES
FAILURE
Shut the door properly so that
you hear it click. If the problem
The door is
persists, turn off the machine,
not shut
unplug it and consult your
properly.
nearest authorized service
provider immediately.
34
PROBABLE
CORRECTIVE MEASURES
FAILURE CODE
FAILURE
The water
Turn on the tap to the end. Water
level in your
supply may be cut, check it. If the
machine is
problem still exists, your machine
below heater.
will automatically stop after a
The pressure
while. Unplug your machine, turn
of your water
off the tap and consult your
supply may
nearest authorized service
be low or
provider.
unstable.
The pump
Clean the pump filter. If the
has failed or
problem persists, consult your
the pump filter
nearest authorized service
is obstructed.
provider.(*)
Your machine will automatically
There is an
drain the water. After your
excessive
machine has completed the
amount of
draining process, shut down your
water in your
machine and unplug. Close the
machine.
tap and consult your nearest
authorized service provider.
(*) See the section regarding maintenance and cleaning of your machine.
35
PROBABLE
CORRECTIVE MEASURES
FAILURE CODE
FAILURE
The heater
of your
Shut down and unplug your
machine or
machine. Turn off your tap and
the heat
consult your nearest authorized
sensor has
service provider.
failed.
Shut down and unplug your
The motor
machine. Turn off the tap and
has failed.
consult your nearest authorized
service provider.
Shut down and unplug your
Electronic
machine. Turn off the tap and
card has
consult your nearest authorized
failed.
service provider.
Shut down and unplug your
The motor
machine. Turn off the tap and
has failed.
consult your nearest authorized
service provider.
36
PROBABLE
CORRECTIVE MEASURES
FAILURE CODE
FAILURE
If the network voltage is lower
The network
than 150V or higher than 260V,
voltage is too
your machine will automatically
high or too
stop. When the network voltage
low.
is recovered, your machine will
continue its operation.
Shut down and unplug your
Communication
machine. Turn off the tap and
error
.
consult your nearest authorized
service provider.
37
Оглавление
- СОДЕРЖАНИЕ
- ПРЕЖДЕ ЧЕМ ПОЛЬЗОВАТЬСЯ СТИРАЛЬНОЙ МАШИНОЙ
- УСТАНОВКА
- ОПИСАНИЕ СТИРАЛЬНОЙ МАШИНЫ
- ПОДГОТОВКА К СТИРКЕ
- ОБСЛУЖИВАНИЕ И ЧИСТКА
- СЕРВИСНЫЙ ЦЕНТР
- CONTENTS
- BEFORE USING THE WASHING MACHINE
- INSTALLATION
- DESCRIPTION OF THE WASHING MACHINE
- PREPARATION OF THE WASHING
- MAINTENANCE AND CLEANING
- TROUBLESHOOTING GUIDE
- AFTER-SALES SERVICE
- NOTES
