Zelmer 13Z018: 20. Troubleshooting

20. Troubleshooting

ISSUE POSSIBLE CAUSE POSSIBLE SOLUTION

Make sure that the filter handle (7) is properly

The filter handle (7) is not attached properly or not

placed in the brew head (5) and is maximally

tightened enough.

Coffee flows out from

tightened.

the back of the filter

There are coffee grains on the edge of the filter

Clean the upper edge of the filter handle (7) from

handle

handle (7).

coffee and wipe the brew head (5) clean.

The brew head (5) is dirty. Wipe the brew head (5) with a wet cloth.

The brew head (5) is damaged.

Contact an authorized service center.

No water in the water tank (1). Fill the tank (1) with water.

Push the water tank (1) in making sure it is placed

The water tank(1) is not properly installed.

correctly.

The control (13) is set to some other position, e.g.

Make sure that the control (13) is set to the

Coffee does not flow

position.

.

out

The filter on the brew head (5) may be blocked. See paragraph 18

116

Removing limescale.

Empty the sieve in the filter (7) and rinse it in

The sieve in the filter (7) is blocked. Coffee is too

running water. Wipe the brew head (5) with

finely ground or too compressed.

a cloth.

If you use extremely fine ground coffee do not

Coffee is poured in

Coffee is too finely ground or too compressed.

compress it too much.

drops

The machine is blocked by calcareous residues.

See paragraph 18

Removing limescale.

Use fresh coffee. After opening a package of

Coffee is stale or dry.

coffee be sure it is stored in an airtight container.

Espresso is without the

Coffee is not compressed enough. Compress the coffee harder.

characteristic foam

Use properly ground coffee or change your coffee

Coffee is too coarsely ground.

brand.

Not enough coffee in the sieve of the filter (7). See paragraph 10

Making espresso.

The coffee is compressed too much. Compress the coffee more gently.

Coffee is too finely ground. Change your coffee to a more coarsely ground.

Make sure that the filter handle (7) is properly

The filter handle (7) does not fit tightly, as it was

The handle is loose

placed in the brew head (5) and is maximally

not screwed hard enough.

during the brewing

tightened.

process

There are coffee grains on the edge of the filter

Clean the upper edge of the filter handle (7) from

handle (7).

coffee and wipe the brew head (5) clean.

The brew head (5) is dirty. Wipe the brew head (5) with a wet cloth.

The brew head (5) is damaged.

Contact an authorized service center.

No steam doming out

The steam nozzle

(11) is blocked.

Clean and rinse the steam nozzle (11).

of the nozzle

The milk is not fresh. Make sure that the milk is fresh.

Make sure that the milk is properly cooled off

The temperature of milk is too high.

before being used.

To achieve the best results in foaming use the

Not enough foamed

stainless steel pot delivered with the machine and

milk

The pot.

as far as possible try to cool it off and rinse it with

cold water before use.

The steam nozzle (11) is blocked. Clean and rinse the steam nozzle (11).

The milk is boiled. Try to use some fresh, cool milk.

The machine is not

The filter on the brew head (5) may be blocked. See paragraph 18

working

Removing limescale.

The machine is blocked with limescale.

See paragraph 18

Removing limescale.

Remember that in case of any other damages or issues removing them on one’s own is forbidden. Instead

contact a qualified member of a service center.

Ecology – Environment protection

Each user can protect the natural environment. It is neither difficult nor expensive.

In order to do it: put the cardboard packing into recycling paper container; put the polyethylene (PE) bags into

container for plastic.

When worn out, dispose the appliance to particular disposal centre, because of the dangerous elements of this

appliance, which can be hazardous for natural environment.

Do not dispose into the domestic waste disposal!!!

GW 13-018