Dell Latitude D420: Troubleshooting Lockups and Software Problems
Troubleshooting Lockups and Software Problems: Dell Latitude D420
Table of contents
- Notes, Notices, and Cautions Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Glossary in your
- Contents
- Finding Information What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- Setting Up Your Computer
- About Your Computer
- Front View
- Left View Right View Back View
- Bottom View
- Using a Battery Battery Performance
- Checking the Battery Charge
- Charging the Battery Replacing the Battery
- Storing a Battery
- Troubleshooting Lockups and Software Problems
- Other software problems BACK UP YOUR FILES IMMEDIATELY.
- Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities CD
- Dell Diagnostics Main Menu
- Tab Function
- Index
- 24 Index
Troubleshooting
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
T
URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding or crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E
ND THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Tas k M an ag er
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
®
®
A program is designed for an earlier Microsoft
Windows
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a program
so that it runs in an environment similar to non-Windows XP operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility Wizard
→
Next
.
2
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
18 Quick Reference Guide
