Dell Latitude D420: Dell Diagnostics Main Menu

3

When the boot device list appears, highlight

CD/DVD/CD-RW Drive

and press <Enter>.

4

Select the

Boot from CD-ROM

option from the menu that appears and press <Enter>.

5

Ty pe

1

to start the menu and press <Enter> to proceed.

6

Select

Run the 32 Bit Dell Diagnostics

from the numbered list. If multiple versions are listed, select

the version appropriate for your computer.

7

When the Dell Diagnostics

Main Menu

appears, select the test you want to run.

Dell Diagnostics Main Menu

1

After the Dell Diagnostics loads and the

Main

Menu

screen appears, click the button for the option

you want.

Option Function

Express Test Performs a quick test of devices. This test typically takes

10 to 20 minutes and requires no interaction on your

part. Run Express Test first to increase the possibility

of tracing the problem quickly.

Extended Test Performs a thorough check of devices. This test typically

takes 1 hour or more and requires you to answer questions

periodically.

Custom Test Tests a specific device. You can customize the tests you

want to run.

Symptom Tree Lists the most common symptoms encountered and

allows you to select a test based on the symptom of

the problem you are having.

2

If a problem is encountered during a test, a message appears with an error code and a description of the

problem. Write down the error code and problem description, and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see "Contacting Dell" in your

User’s Guide

).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, the

technical support representative will ask you for your Service Tag.

3

If you run a test from the

Custom Test

or

Symptom Tree

option, click the applicable tab described in

the following table for more information.

Quick Reference Guide 21